Legacy user? If you’re on our license-based plans (Pro and Ultra), please see the old guide here →

You can permanently cancel or temporarily pause your iubenda subscription directly from your account settings.

Your iubenda subscription is usually set to renew on a monthly/yearly basis via our auto-renewal feature.

To cancel, you’ll need to disable the auto-renewal of your subscription. Here’s how:

• Log in to your iubenda account and go to your dashboard;
• Go to the page of your website/app for which you want to manage the subscription;
• Once there, click on the “Settings” icon next to the URL title at the top (see image below);

• In the settings, go to the “Manage subscription” tab on the left-side menu;
• Scroll down and enable or disable the auto-renewal using the dedicated toggle (see image below);
• Confirm and hit “Save” on the bottom right.

In case of any issues, please get in touch with our support and we’ll gladly help you out.

See also

• Why Is the iubenda Service on a Recurring Basis?
• How Do I Update Payment Information?
• How to Delete Your iubenda Account

The post How to Cancel Your iubenda Subscription appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

What is the multi-user accounts feature?

Previously, an iubenda site or app project could only be accessed using one single email address, which was the email address used during initial signup. With our multi-user accounts feature, multiple iubenda users can now access the same dashboard (and all the related site/app projects) using their own individual email addresses.

This feature is available in all our plans, both paying and free. Learn more about our offer on our pricing page

Why should you use it?

Seamless collaboration: no need to share login credentials
Improved flexibility: give and track relevant access to specific team members
Streamlined compliance management: assign various projects to members in charge of specific functions like whistleblowing management or DSR

Who is it for?

The iubenda multi-user accounts feature can be useful in a variety of scenarios, including:

• Enabling multiple collaborators from the same digital agency to manage all of their clients’ websites without needing to share login credentials;
• On the other hand, allowing clients who manage their own iubenda account to invite digital professionals they work with, such as agency collaborators or independent consultants, to access website compliance settings and information. For example, a developer might need access to embedding codes, or a marketing consultant may want to review analytics, such as consent rates.

Note for agencies: This feature is not yet designed to allow each client to access their own project only within your iubenda team. Currently, all team members can view the entire dashboard, meaning all client projects are visible to everyone you invite.

How does it work?

Admins

Admins are the only ones who can invite new team members and access or manage billing information.

When inviting new members, the admin sets a role for each new invited user, which in turn gives them specific permissions. The available roles are:

Member permissions

All team members have access to the admin’s entire iubenda dashboard, including all site/app projects. However, the access and management of certain products like our Whistleblowing Management Tool can be restricted.

Admins: How to invite members

As an admin, you can invite members to your team. It can easily be done from the dedicated section within your iubenda dashboard. Here’s how:

• Log into your iubenda account;
• Once logged in, click on your email address on the top right;
• Click on “Teams” to access your Teams area;

• Click on the blue button “+ Add User”;

To remove a team member, click on the bin icon next to the user of your choice in your Teams area.

• Insert the email address of the user you want to invite;
• Select the role you want to give this user (see above for role permissions);

• Click on “Send invitation”;
• You’re done! The user you invited will receive an email prompting them to join your team.

Members: How to join a team

• After the admin has added you as a new member, check out your inbox for your invitation email;
• Click on the ‘Join now’ button on the email. You should be redirected to iubenda.com;
• If you don’t have an iubenda account already, you will have to create one. If you have one, log in;
• When accessing your own iubenda Teams area, you should be part of two teams:
  • Your default team;
  • The team you were invited to join.

Admins: How to create a new team

As an admin, you can create new teams from the dedicated section within your iubenda dashboard. Here’s how:

• Log into your iubenda account;
• Once logged in, click on your email address on the top right;
• Click on “Teams” to access your Teams area;

• Within the “Teams” box, click on the blue button “+ Create new team”;

• Insert the name you want to give to this new team;

• Hit “Save changes”. You’re done!

More on how to manage your teams

• To edit your team’s name, click the pen icon next to this team. Don’t forget to “Save changes”.
• To delete a team, click on the red bin icon next to this team – a window will pop up asking you to confirm your action.
  • Only the team admin is allowed to delete the team.
  • You can delete a team only when all sites or projects have been previously removed from your team’s dashboard.
  • After a team is deleted, all its members will be removed and automatically notified by email.
• Use the dropdown menu on the top banner to switch in between teams and start collaborating!

Admins: How to move sites in between teams

As an admin, you can move site projects in between teams from the dedicated section within your iubenda dashboard. Here’s how:

• Log into your iubenda account;
• Go to your dashboard;
• Click on the site project you want to assign to a different team;
• Once on the site page, click on the gear icon next to the site name in order to access its “Settings”;

• Once in the settings, go to the “Manage site/app tab”;
• Go to the section “Transfer site/app to another team”;
• Use the dropdown menu to select the team you want to assign the site to;

• Click on “Transfer”. A window should appear, prompting you to confirm your action (hit “Confirm”);
• Once you’ve confirmed, click on “Save” on the bottom right. Your site has been moved to another team!

The post How to Use iubenda’s Multi-User Accounts appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

A domain is the main address of a website (mywebsite.com).

Each iubenda plan is associated with one site/app, so one URL. This means that one iubenda plan covers only one domain.

Unlike two subdomains, two domains each have their own URL. If you have two domains, you will need two different iubenda subscriptions.

Subdomains

A subdomain is a prefix added to the main domain to organize or separate different sections of a website.

Almost all our plans cover subdomains. If your website’s main domain is mywebsite.com, the other subdomains such as blog.mywebsite.com or onlinestore.mywebsite.com will also be covered by the same iubenda subscription.

Although the URL changes slightly, it’s still on the same domain and our plans will cover for that full domain.

What about legal documents? Is it ok to use the same privacy policy on multiple subdomains?

Our pricing is based on a per site/app basis. The reason for this is that different sites/apps usually serve different purposes and projects and thus require a different privacy policy.

When it comes to multiple subdomains especially, it gets trickier if those subdomains are very different, in the sense that the related projects and data collection practices differ so much that it is wiser to have customized legal documents for each.

If, for instance, two privacy policies are needed, then you would have to purchase two different subscriptions for each subdomain. It’s ok to reuse the same legal documents as long as the subdomains aren’t completely separate.

Always ask yourself if your privacy policy does what it is supposed to be doing, namely informing users in a way that is reasonable and helps them understand your data collection practices!

See also

• Is it ok to include the same privacy policy in other sites and apps?

The post Can iubenda plans cover multiple domains or subdomains? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

In this guide, we explain how to easily downgrade your iubenda subscription directly from your account. Find out what downgrading means for your current product and feature setup. Let’s dive in!

How to downgrade: Step-by-step

• If you aren’t yet, log into your account at iubenda.com;
• Go to your dashboard where you can see all your projects;
• Click on the project you want to downgrade;

• Once on the project page, click the Settings icon located to the right of the project name;

• Go to the section called “Manage subscription”;
• Click “Choose” on the subscription you want to downgrade to. You can downgrade to any lower-tier plan;

• An alert message may pop up with a reminder of the features that will be restricted or disabled because of the downgrade – see below for more on the topic;
• Hit “Continue” if you want to go ahead. You will be redirected to the checkout page;

The amount owed for the new subscription will be recalculated and displayed at the bottom of the checkout page, with a credit applied from your ongoing subscription.

• Hit “Save & Pay”;
• You’re done! Your plan has been downgraded.

How to manage restrictions or deactivations after a downgrade

What happens after a downgrade

Each of our plans comes with a unique set of features. Certain product features will need to be restricted after a downgrade. To continue using them, you may need to take specific actions, such as removing higher-tier features (e.g. custom clauses or multi-language support). Until these actions are completed, some products may be temporarily disabled.

Example 1: Downgrade from Advanced to Essentials

Your Advanced site is configured in English, German and French. You want to downgrade to an Essentials plan.

However, the Essentials subscription only includes 1 language. When downgrade is completed, an alert banner will appear on your project page (see image below). Since the multi-language feature applies to multiple products in your dashboard, those will be disabled until you clear out the restriction. To do that, you will need to remove 2 languages out of the current 3.

What happens to the various implementations on my website/app when related iubenda products have been disabled? Your Privacy and Cookie Policy, for example, will be deactivated and display a blank ‘No longer active’ message when accessed by you or visitors to your website/app. The consent banner, on the other hand, will not display anymore. This will clear out whenever you perform the listed required actions on your dashboard to enable products back. See how to do this below.

Of course, please also note that if you choose to downgrade to a lower-tier plan, certain products you may currently be using won’t be included in the new downgraded plan at all.

How to enable restricted products back after a downgrade

After a downgrade, an alert message may appear on your dashboard, prompting you to take specific manual actions to stay within the limits of what’s included in the new downgraded plan vs. your previous higher-tier plan.

Here is a summary table of what small actions might be required from you and how you can take them.

Want to understand in detail what each plan includes? Take a look at our pricing comparison

How to reactivate products or features that require an upgrade

Need this product or feature you just lost by downgrading? Not an issue. You can easily upgrade back to the subscription of your choice at any time.

Option 1. Our upgrade modal displays

While browsing our iubenda interface, whenever you try to use products/features that require an upgrade, our upgrade modal should display. See the images below.

Option 2. Upgrade directly from your project page

Here’s a quick way to upgrade to any plan of your choice, at any time: follow the steps here

The post How to Downgrade Your iubenda Plan appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

How to renew your plan

Usually, when a payment method is registered in your account and auto-renewal is on, your iubenda subscription should renew automatically.

If it doesn’t, here’s how you can manually do this and go ahead with your renewal:

• If you aren’t yet, log into your account at iubenda.com;
• Once in your iubenda dashboard, go to the “Account and Billing info” section in the top right corner, at this link: https://www.iubenda.com/account;

• Scroll down to “Manage Plans”;
• You’ll see your subscription(s). Select the one that you want to renew;
• Click on the “Renew” button.

How to upgrade your plan

Need access to new features? Want to create your own Terms and Conditions document, but it’s not included in your current subscription? Your business is growing?

You’re in the right place!

You can easily upgrade your existing subscription to a higher plan, directly from your account. Here’s how.

• If you aren’t yet, log into your account at iubenda.com;
• You should land on your dashboard. Click on the project/website/app that you want to upgrade;
• Once there, you’ll see an “Upgrade” button on the top left. Click on it;

• Our upgrade window will display. Select the plan you want to switch to, if you want a monthly or yearly billing ( PRO TIP: save money on yearly plans!). If you’re not sure what plan you need, we have a quiz on the top right that can help.
• Hit the green “Upgrade” button at the button to proceed;
• You will then be redirected to the checkout summary and payment. The remaining value of your current subscription will be converted into a discount applied to your first payment of the upgrade. The updated amount be displayed on the checkout summary page.

Please get in touch with our support in case of any issues, and we’ll gladly help you out.

Learn more

• Limits of the Free Plan
• How to Update your Payment Method
• Pricing FAQs

The post How to Renew or Upgrade Your iubenda Plan appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

1. Log In to your iubenda account and go to your dashboard.
2. Select Your Site/App Project: Find the site or app project you want to delete and click on it.
3. Click the Settings Icon: Look for the settings icon at the top left, near your site/app name.
4. Manage Site/App Tab: Go to the “Manage Site/App” tab:



5. Find the Delete Option: Here, you will see the option to delete your site or app. It looks like this:



6. Click Delete: When you click “Delete,” an alert will pop up asking for confirmation:



7. Type Your Password: To confirm the deletion, you need to type your account password. This step prevents accidental deletion of paid projects.

Deleting a Site Without any Associated Paid Plan

If your site or app project does not have an associated license or paid plan (e.g. you’re on our Free plan), follow the same steps as for the paid users:

[Access Your dashboard > Select the project > Go to settings: Click on the settings icon > In the settings menu, click on the “Manage Site/App” tab > Click on the “Delete” button] Refer to the detailed step-by-step guide above for more information.

In this scenario, when you click Delete, you will be prompted with a simple alert:

If you want to proceed, simply click “Yes, I want to permanently delete”

The post How to Delete a Site/App Project appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Heads up!

You’ve landed on one of our legacy guides that refer to our previous pricing model. See the new guide here →

Want to renew your iubenda plan? Below you’ll find an easy-to-follow guide to have your plan renewed in no time!

We’ve put this short guide into two simple sections for you to follow to help with your specific scenarios:

1. Jump to → How to Renew Your iubenda plan
2. Jump to → How to Renew an Expired iubenda plan

How to Renew Your iubenda Plan

1. Firstly, log in to your iubenda account on iubenda.com
2. Then, click on the “Account & Billing info” button in the drop down menu (top right-hand side of the page) to access your iubenda account page
3. On the account page, scroll down to the “Manage Subscriptions” section and click on the “Renew” button to start the subscription renewal process for the subscription you want to renew

How to Renew an Expired iubenda Plan

1. First, log in to your iubenda account on iubenda.com
2. Then, click on the “Account & Billing info” button on the of the page to access your iubenda account page
3. After that, scroll down to the “Expired licenses and subscriptions” section of the page and click on the tab to open it
4. Next, click on the subscription you would like to reactivate by selecting it and click on the “Re-activate” button
5. Last, select the appropriate new license for the subscription – either a “Pro” license or “Ultra” license and choose a monthly or yearly payment plan and proceed with the payment process

Congratulations! You’ve just renewed your expired iubenda account!

Please get in touch with our support in case of any issues, and we’ll gladly help you out.

The post How to renew your iubenda plan appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

To make life easier, we’ve put this short guide into two simple sections for you to follow to help with your specific scenarios: 

1. Jump to → Where to find expired iubenda plans
2. Jump to → How to renew your expired plans

Where to find expired iubenda Plans

1. First, log in to your iubenda account on iubenda.com.
2. Then, click on the “Account & Billing info” button in the drop down menu (top right-hand side of the page) to access your iubenda account page.
3. After that, scroll down to the “Expired licenses and subscriptions” section of the page and click on the tab to open it.

If you wish to renew your expired plans, then follow the steps below: 

1. First, click on the subscription you would like to reactivate by selecting it and click on the “Re-activate” button.
2. After that, Select the appropriate new license for the subscription – either a “Pro” license or “Ultra” license and choose a monthly or yearly payment plan and proceed with the payment process.

Congratulations! You’ve successfully renewed your iubenda plan!

Please get in touch with our support in case of any issues, and we’ll gladly help you out.

The post Where do I find my expired plans? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

To make life easier, we’ve put this short guide into two easy-to-follow sections to help with your specific scenarios:

1. Jump to → How to connect your bank account to PayPal

Already have a PayPal account?

2. Jump to → Using PayPal with iubenda

How to connect your bank account to PayPal

The process for connecting your bank to PayPal is pretty straightforward and usually involves adding your bank details to PayPal and performing a confirmation step. You can find full instructions on the PayPal website here or by going into the help section of the Paypal website and typing in “how do I link my bank account to PayPal”.

Once you’re finished connecting and confirming your bank account on the PayPal website, you should be able to pay from your bank account using PayPal. 

Using PayPal with iubenda

To do this, simply continue to your Account & Billing info page

Scroll down, and click on the Add new credit card or PayPal account button. 

Click on the blue Paypal button and proceed with the PayPal log-in instructions on the screen. 

That’s it, you’ve successfully set up your PayPal payment!

Please get in touch with our support in case of any issues, and we’ll gladly help you out.

The post Can I Pay by Bank Transfer? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

To update your payment info:

1. First, log in to your iubenda account on iubenda.com;
2. Then, click on the “Account & Billing info” button (top right-hand side of the page) to access your iubenda account page;
3. Next, scroll down to the “Payment methods” section;
4. Click on the red “Delete” button on the appropriate payment method you would like to remove;
5. Lastly, click on the blue “Add new credit card or PayPal account” button to add a new payment method.

That’s it, you’ve successfully added/changed your payment method!

Can my next renewal payment be postponed until I obtain my new payment method?

Unfortunately, our subscriptions follow a standard billing cycle (monthly or yearly) that cannot temporarily be paused in case your current payment method is expired or non-functional and you need to wait to add a new one, for instance until you receive your new credit card.

Please note that once a subscription expires because of a failed renewal, your iubenda products won’t be deactivated immediately but only after 15 days of grace period.

Following automatic deactivation when the grace period is over, products can be reactivated in their original state at any time whenever the missing payment is made. Here’s how you can manually renew your subscription from your Account and Billing Info page: How to Renew

If you cannot run the risk of having your iubenda products deactivated, we invite you to add another temporary payment method in the meantime (until you obtain the new one) following the steps in this guide.

The post How to Update your Payment Method appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

• Log in to your account at iubenda.com;
• Head to Account & Billing info (top right corner);
• Click on the “Account & Security” tab;
• In the first section regarding “Email”, select the “Send invoices to a specific email address” option: there you can specify a different address (and choose to receive a copy also on the main one);

• Don’t forget to hit “Save changes” (bottom right button).

See also

• Where can I find my invoices?
• How to update your invoicing information

The post How to Receive Invoices on a Different Email Address appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Over the years, we’ve extended our line of solutions to meet the growing needs of our customers. This has also resulted in changes to our pricing model as we’ve extended our offerings. We understand that changes can sometimes lead to some confusion, so we’ve created the following document to explain our different pricing plans. Full pricing details can, of course, be found on our pricing page.

Our Compliance Plans

Our plans offer a combination of different products and features to help you gain an all-around compliance setup. They are structured per website, meaning that you will need one plan per website. For example: if you are operating two websites, you will need two plans.

There are five plan options available (1 free + 4 paid):

See full pricing details on the pricing page.

Free Plan

Our Free Plan is the perfect compliance starting point for websites with less than 1,000 page views per month. 

Paid Plans

You can view the full comparison table of our paid plans on our pricing page, or get in touch with us at info@iubenda.com; we’ll assist you in choosing the best plan for your website.

General FAQs

What payment options are there?

You can pay by credit card or PayPal.

What about taxes?

Our prices include VAT, where applicable.

What about refunds?

We have a 14-day money-back guarantee. Request your refund within 14 days of your purchase or renewal, no questions asked!

Why am I paying on a yearly/monthly basis and not only once?

Instead of paying one-off attorney fees of up to thousands of dollars (not to mention legal translation costs) to update your documents every time the law changes, our convenient subscription options give you access to timely updates that are drafted and vetted by our team of international lawyers. This is our way of keeping your costs low while giving you access to attorney-level quality and peace of mind.

Do you offer white labeling?

Yes. We offer a white label feature for all our Ultimate plans (not available for Free, Starter, Essentials or Advanced plans). Once activated, no iubenda branding will be visible on privacy documents, banners, notices or modals.

For our non-Ultimate plans, full or unconspicuous iubenda branding will be shown. Click on the section below for images to see how this looks like on our main products:

iubenda minimal branding elements display in Essentials and Advanced plans

1. Banner Modals: Privacy Controls and Cookie Solution

The banner displayed on your website at the user’s first visit will not display any iubenda branding elements on the first layer.

However, it will show our green logo on the top right of the second layer or preference panel (“Learn more and customize” button). When hovered over, it will display “Powered by iubenda”, and when clicked, takes the user to our homepage. See below.

2. Legal documents like our Privacy and Cookie Policy Generator

A subtle branding element can be found at the bottom of privacy documents and notices. We link to our homepage on the word “iubenda”. It shows like this:

iubenda full branding elements display in Free and Starter plans

Please note that for Free and Starter plans, products will show full iubenda branding. Under this option, a clickable “created by iubenda” button will stay visible at the bottom right of privacy documents, notices and modals, as can be seen below in an example under a cookie banner:

How many plans do I need per website? 

You need to select one plan per website that you operate. Each of our plans has been designed to give you the best overall compliance required for your website. No matter how big or small your website is, we have a plan to match it.

Do plans cover a website’s subdomains?

Yes, almost all our plans cover subdomains. If your website’s main domain is, as an example, mywebsite.com, the other subdomains such as blog.mywebsite.com or onlinestore.mywebsite.com will also be covered. Although the URL changes slightly, it’s still on the same domain and our plans will cover for that full domain.

Please note that this does not apply to Accessibility Widget, our accessibility product. Each Accessibility Widget Standard or Lite plan is tied to a single domain or subdomain, as both require separate processing every 24 hours. Subdomains consume the same resources and processes as domains. Each domain or subdomain also receives its own accessibility statement and performance certification. For these reasons, subdomains for our accessibility solution are treated as separate domains and require their own plan.

It gets a bit trickier for your legal documents if those subdomains are very different, in the sense that data collection practices differ so much for each that it is wiser to have two separate privacy policies, for instance. If two privacy policies are needed, then you would have to purchase two different plans for each subdomain. It’s ok to put everything in one document as long as the subdomains aren’t completely separate.

What are the benefits of upgrading my plan? 

While our Free Plan provides a good compliance starting point, please keep in mind, that the Free Plan has some limitations. Upgrading your plan can bring several benefits; here are some general benefits you will see from upgrading your plan:

• More features and functionality: When you upgrade your plan, you will gain access to additional features and functionality that are not available on lower-tier plans. For example, if you are currently using the Essentials plan, upgrading to the Advanced plan would enable you to access all languages our products are available in. 
• Increased capacity: Upgrading your plan allows you to increase your capacity for consents and page views per month. 
• Competitive advantage: Our high-tier plans include features such as site scanning with instant notifications of non-compliance (Ultimate plan), along with our Cookie Consent Paywall and detailed analytics (Custom plan).

You can view our full comparison table here, or get in touch with us for extra guidance; we’ll assist you in choosing the best plan for your website.

Privacy and Cookie Policy Generator

I don’t need your privacy/cookie policy, can I use only the Privacy Controls and Cookie Solution?

Our plans offer an all-around compliance setup for your website. This means that we offer different plans depending on your website’s needs. 

Our Privacy and Cookie Policy is included in all plans, including our Free Plan. Likewise, our Privacy Controls and Cookie Solution is available on all plans, including our free plan with a page view restriction of 1,000 page views per month.

Can I keep the privacy policy when I don’t renew my paid plan?

It is not possible to go on using your paid privacy policy if you don’t renew your paid plan. 

This doesn’t apply to a free privacy policy. Any privacy policy that was generated under our Free Plan will stay free and you can use it on your site.

Privacy Controls and Cookie Solution

How are page views counted?

1 page view is counted when a user visits any page on which the Privacy Controls and Cookie Solution is implemented.

What happens if my site receives more monthly page views than my plan allows for?

iubenda provides Extra Page Views Usage for its Privacy Controls and Cookie Solution. Each plan comes with a set amount of page views for this product.

If you reach the limit of use for your plan, Extra Usage allows the product to continue working at an extra charge of $0.06 per 1000 extra page views.

This means that if your site’s monthly page views exceed your plan’s limit, you will receive an extra charge of a few cents per 1,000 extra page views calculated for that month. The usage count resets each month.

For both monthly and yearly iubenda plans, any overage is billed in a separate invoice at the start of each month for the prior month’s extra usage.

You can monitor your monthly usage anytime from your account settings.

Please note: Extra Usage is not available on our Free Plan. If you go over the limit of 1,000 page views/month, the Privacy Controls and Cookie Solution will be disabled, and you could be at risk of non-compliance.

Is the privacy and cookie policy also available in the Free Plan?

Yes, the cookie policy is available in the Free Plan. You can list up to 3 third parties or clauses in the Privacy and Cookie Policy under the Free Plan. 

Need to list more? Click here to see what our other plans offer →

Cookie banner/consent notice customization: Can I change its colors, the text, or the link?

You can have different levels of style customization of your cookie notice under all paid plans. This includes colors, text, behavior, and more. 

For both Free and Starter plans, style customization is limited. It does not allow you to add your own logo or modify colors, text or the behavior of the banner notices.

Is Google Consent Mode support included in all plans?

Yes, it’s included in all our plans, including the Free one. For sites running Google Ads or Google Analytics and targeting European users, our integration with Google Consent Mode v2 is essential. It helps avoid losing valuable marketing data when users reject consent banners. In March 2024, Google has mandated the use of Consent Mode v2 for accessing audience personalization and measurement features in its services when targeting European users. For more details, check out here.

Terms and Conditions Generator

Does the Free plan include Terms and Conditions?

No, the Terms and Conditions Generator is only available in our Advanced and Ultimate plans. Therefore, downgrading to a Starter or Essentials plan would deactivate your Terms and Conditions document. 

What happens if I downgrade my plan?

If you downgrade from any plan to another, your plan will be converted and any unused credit (the unused credit of your subscription fee) will be applied to your new (downgraded) plan. 

In case you are downgrading from a higher-paid plan to a lower-paid plan or free plan, you may be eligible to get some credits that would be available to use with your next paid subscription or purchase. 

Some credits may come with an expiry date of 12 months.

Consent Database

Which plan do I need to have for using Consent Database?

The Consent Database is available for use with all the paid plans, i.e. Starter, Essentials, Advanced, Ultimate, and Custom.

How am I charged for my use of the Consent Database?

For every 1,000 consents stored, starting from 1 consent, you will be charged €5/$6. This means:

• From 1 to 1000 consents: a first €5/$6;
• From 1001 to 2000 consents: an extra €5/$6;
• From 2001 to 3000 consents: an extra €5/$6; and so on.
  • Example 1: In September, you accumulated a total of 2,500 consents stored. Since the fee is $6 per 1,000 consents, you will be charged $18 ($6 × 3) for that month’s Consent Database usage.
  • Example 2: In April, you accumulated a total of 1,020 consents stored. You will be charged $12 ($6 × 2) for that month’s usage.

This charge will be added on top of your existing subscription plan (Essentials, Advanced, or Ultimate) and billed through a separate monthly invoice. The invoice will be sent at the beginning of each month, covering the Consent Database usage from the previous month.

If no consents are recorded during the month, no charges will apply.

How are used consents counted?

When the consents are saved in our database, we increment the usage counter. Any additional change in the recorded consent is further counted as a change.

For example, if a user accepts a newsletter subscription we increment the usage counter; if they unsubscribe from it, we increment the usage counter again, so the total consent recorded would be 2 in this case.

Register of Data Processing Activities

I want to use the Register of Data Processing Activities, what plan do I need? 

The Register of Data Processing Activities feature is only available on our Ultimate plan. 

Discounts

How does the site/app discount work? 

Here is a simple table to quickly illustrate how volume discounts work:

Example: 
You have 67 websites:

1. 25 sites would receive a 0% discount
2. 24 sites would receive a 20% discount
3. 18 sites would receive a 30% discount

Learn more here.

The post Pricing FAQs appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Join our affiliate program.

Your advantages at a glimpse:

• Earn 30% commission for every first purchase by a user from your referral link;
• Gift your contacts or users something special: your referral link provides a discount of 10% for their first purchase on iubenda;
• Get the commission on PayPal, or send it on to charity – no minimum payout required;
• The commission stays valid for as long as the user doesn’t delete the cache or cookies manually;
• Monitor the performance of your commissions from your private dashboard on http://iubenda.referralcandy.com, or a summary in your iubenda account under “love and rewards”.

Privacy Policies and Cookie Policies are mandatory elements for anyone running a website, an app, or a newsletter. With iubenda’s affiliate program you’ll suggest professional solutions to your users and earn money: if you run a website or a newsletter intended for an audience who is interested in marketing, social media, web design or web development, you can access our program affiliation with a click and start now to earn a commission for each customer who chooses iubenda thanks to your referral.

You can start with a simple addition of our referral links to your website or to your newsletter, or get more professional with a full integration of iubenda within your service through our API.

Sign up now, It’s Free!

The post Earn Money with iubenda! appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

• Login to your account on iubenda.com;
• Head to Account & Billing info;
• Click on the “Account & Security” tab;

• Scroll to the bottom to click on the red “Delete your account” button.

After you click on the button, another window will appear ascertaining your intent to proceed with this action.

When clicking “Yes, I want to delete my account” button, we will receive your request which will be processed as soon as possible.

Once the deletion is complete, you will receive a confirmation email.

If you confirmed the deletion in error you can write to us right away at info@iubenda.com, we cannot however guarantee that the deletion can be interrupted.

The post How to Delete Your Account appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

The recurring license is also the reason for our best features: we keep improving the privacy policy behind the scenes and push the changes automatically, which means we keep adding new clauses and adapting the text to reflect any changes in privacy laws and regulations.

Moreover, websites and apps are “living creatures” that change with time. Using iubenda, you can edit your privacy policy at any time in order to keep it up to date.

See also

• 5 Reasons Why We Host Your Documents

The post Why the iubenda Service Is on a Recurring Basis appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

For example, if you need 3 policies for 3 different websites/ apps, you must purchase 3 Pro Licenses. Similarly, if you need a privacy policy for a single website in two languages, you will need to purchase two Pro licenses. From 4 licenses on, we recommend the purchase of our Multi-license plans. Basic (free) accounts, allow you to generate a policy for one site in one language but with certain limitations.

For further information on the pricing of our licenses as well as payment methods, see our pricing page.

The post What Is the Difference Between License and Policy? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Still not working? Try the steps below!

1. Delete all payment methods saved in your account

If you still have some old payment methods saved in your account, this could be causing issues. The best is to delete all the payment methods that are saved.

Once done, you will have to re-insert your payment info only when prompted to do so at checkout (rather than saving it in your account beforehand). Here’s how:

1. Under ‘Payment Methods’ in your Account & Billing page, hit the red ‘Delete’ button for each payment method;
2. Everything should be deleted. Now, try making the payment for your subscription again, and only enter your valid payment details during the checkout process, when prompted by the system;
3. You’re done!

2. Make the payment in private browsing or incognito window

Another trick you can try is to log into your iubenda account from a private browsing window and try to make the payment from there.

Here’s how to open a private window on Chrome:

And on Firefox:

For how to open a private window on other browsers, please check out some resources online since each might have a slightly different process.

3. Take a look at your settings

That’s an important point to have in mind. Check if some of the following tools could be impacting the payment process from working correctly:

• a VPN;
• pop-up blockers;
• an antivirus.

If yes and if you can, disable those temporarily and try making the payment again.

4. If possible, try on a different browser

The problem could be linked to the browser you are currently using. We recommend trying on browsers like Firefox.

The post Why Is My Payment Failing? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Legacy user? See the old guide here →

iubenda’s Free Plan offers a great compliance starting point for websites that have under 1,000 page views per month. However, please remember that the Free Plan comes with some limitations.

Privacy and Cookie Policy Generator

What’s included in the Free Plan: 

1. A Privacy and Cookie Policy Generator with thousands of ready-made clauses, each with its mapping of cookies and trackers.
2. Legal documents autofill based on the characteristics of your site or app.
3. Legal documents auto-update as the law or requirements change.

Limitations:

• You can list up to 3 third parties or clauses in your privacy and cookie policy.
• There are limited third-party clauses available.
• Your documents are available in one language only. Please read: When Do You Need a Privacy Policy in Different Languages
• Terms and Conditions are not included.
• Your documents will show full iubenda branding.

Please note: Under the Free Plan, you cannot add custom text to your privacy and cookie policy, and additional data input such as data retention and security measures is not included.

Privacy Controls and Cookie Solution 

What’s included in the Free Plan:

1. A consent notice that follows the highest standards of compliance.
2. Privacy controls to select detailed preferences, including opt-out controls.
3. Easy integration, including plugins for the main CMSs.
4. Database log for all consent or opt-out actions.

Limitations:

• Up to 1,000 page views per month. Extra Usage is not available in this plan, which means your banner will be deactivated for the month whenever the threshold has been reached.
• Customization is limited, you cannot add your own logo or modify colors, the text or the behavior of the banner notices.
• Your consent notice is available in one language only.
• Your consent notice will show full iubenda branding, that is a clickable “created by iubenda” button will stay visible at the bottom right of privacy documents, notices and modals, as shown below under a cookie banner example:

Please note: Under the Free Plan, mobile app integration, geolocation consent, detailed analytics, and the cookie consent paywall are not included. Our automatic feature to recover users that reject marketing tracking is not enabled.

Other limitations of the Free Plan

With the Free plan, you cannot access our extra products: the Consent Database and the Register of Data Processing Activities.

See also

• Pricing page
• Plan comparison
• Pricing FAQs

The post Limitations of the Free Plan appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Heads up!

You’ve landed on one of our legacy guides that refer to our previous pricing model. For our current pricing details, check out this page.

Sometimes you need more or less out of our product than you had anticipated.

We have different payment options:

• Pay-per-license
  • Pro: 1 privacy and cookie policy in 1 language for a year + all Pro features.
  • Ultra: 1 privacy and cookie policy and 1 terms and conditions document in 1 language for a year + all Pro features.
• Multi-license
  Volume licensing from 5 license slots.

Let’s assume that you subscribed to a Multi-license plan with 25 license slots and they turn out to be more than you require.

Visit the Account & Billing info section of your iubenda account and click on the Change plan button. This should give you all the necessary options:

FAQs

Moving between Multi and Pay-per/Single licenses

Can I switch between Pay-per-license and Multi-license whenever I want?

Yes. Switch between our options anytime as your needs change.

If I already have a Pay-per-license plan, do I get a bonus when moving to Multi-license plans?

• Pay-per-license to Multi-license
  You will be credited the unused amount of your payment in the form of a free usage period towards your new Multi-license payment plan. Example: you have used 6 months on your $27/year license and then move to a Multi-license plan means you will have $13.50 credited towards your new payment option.
• Multi-license to Pay-per-license
  The other way around is possible as well. You can move from a Multi-license plan (let’s say 5 license slots) to single licenses based on a Pay-per-license plan. This might happen if you use fewer of your available slots than you anticipated. You can also move from a Multi-license plan to the other. In both cases, the portion of the previous plan that you’ve not used will be converted into a free usage period on the plan you’re switching to.

Can I combine Pay-per-license and Multi-license plans?

No, that’s not possible at the moment. You would have to update to the next tier or downgrade to Pay-per-license.

Moving from Pro to Ultra, adding or removing languages

In general, any time you add/remove a document (like a privacy policy or terms doc) or language, the license set for that particular site is updated and a bonus credit granted to take into account what you’ve already spent for that particular site.

Examples below:

You have a Pro site and upgrade to Ultra in order to add a Terms and conditions document

In this scenario, you won’t pay immediately, but instead, you will be credited with the unused amount of your payment towards your new Ultra license.

E.g. An ultra license costs $129. If you have $21.50 in credit left on your Pro plan and upgrade to Ultra you won’t be charged until your credit has run out. In this scenario, your credit of $21.50 will cover 2 months. When this sum is used up, the new plan’s billing will start.

You have a Pro or Ultra site and you add an additional language

In this scenario, you won’t pay immediately, but instead, you will be credited with the unused amount of your payment towards your new language. This means that the unused portion of your credit will now be split between the current and the new language. This is done so that all licenses for this site will expire at the same time.

E.g. If you have 6 months left ($13.50) on your yearly Pro plan, and add 1 new language or site, the 6 months will now be split to accommodate the new total number of sites or languages. In this scenario, it will be split into two with each language having 3 months (a credit of $6.75). When this sum is used up, the new plan’s billing will start.

See also

• Pricing page
• Pricing FAQs

The post How to Modify Your Pricing Plan (Single and Multi-license) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Once done you can delete any old payment method.

In case of any issues, please get in touch with our support and we’ll lend you a hand.

The post How to Update Payment Information appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Pay-per-license

Turn another privacy policy Pro

You have at least one Pro policy in your account, but you would like to “give” that Pro License to another privacy policy. Not to worry, follow the simple steps below to do just that! 

You will need to manually remove any services not used on your new site/project and add any relevant services to match your new site/project. 

To swap a license, you just have to:

1. rename the site/project to match your new site/project;
2. change the services in that Privacy policy;
3. don’t forget to remove any services not used on your new site.

It’s as easy as that! 

Unsure about which services your site/project uses? 

Our Site Scanner will perform a thorough check of your website and will send a report to your iubenda account email address. The report will highlight any services running on your website which are not included in your current policy. See our guide on how to use the Site Scanner from within the Generator.

Transfering a Pro License to a mobile app from a website and vice-versa

Here’s an example of such a request:

I just purchased a Pro policy for our website X and then decided I wanted to first configure a mobile app policy instead. I deleted the website and assumed that I could carry the Pro policy over.

Since these two privacy policies are different in nature, we have to do this manually (whether you delete that other policy or not). Therefore get in touch and we’ll help you out.

Multi-license

One of the advanced features of our Multi-license plans is that you can easily swap licenses from one privacy policy to another. You don’t need to create a new policy, you just have to delete an “old” one: a Pro License will be automatically assigned to the new policy.

The post Swap Licenses from One Privacy Policy to Another appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

See also

• Where can I find my invoices?
• How to receive invoices on a different email address
• The owner field within the Privacy Policy

The post How to Update Your Invoicing Information appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Download your invoices: Step-by-step

You can download your invoices together with a summary of active services and plans from within your account area:

• Log in to your account at iubenda.com;
• Go to your Account & Billing info page (see the tab towards the right side);
• Scroll down to the section “Billing history and invoices”;
• Click on PDF or XML formats in the table to download your invoices!

See also

• How to receive invoices on a different email address
• How to update your invoicing information

The post Where Can I Find My Invoices? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

This doesn’t apply to a free privacy policy. Any privacy policy that was generated under our Basic License will stay free and you can use it on your site.

Why can you not keep using the Pro policy once you’ve stopped paying?

• the service is constantly being updated by us with the addition of new clauses, changes to obsolete text and additions as per international legislation;
• websites and apps are “living creatures” that change with time and therefore their privacy policies must be kept up to date; as a matter of fact you can change anything at any time as long as you have your Pro License;
• last but certainly not least, we offer a self-updating privacy policy written by lawyers that would cost several 100 dollars (and which would not include updates down the road) for free/$27 a year. If you no longer require it, simply allow the license to run out. The reason why the license is so affordable is that we believe that our users will stay with us and receive ongoing benefits.

Our answer to the above query parallels the answer we give to the question “why am I paying on a yearly/monthly basis and not only once“? You can read this answer below:

The yearly/monthly subscription pricing is our way of keeping your costs low, while giving you access to attorney-level quality. Instead of paying a one-off attorney fee of up to thousands of dollars (not to mention legal translation costs), we offer a convenient yearly/monthly payment option.

This is also the reason for our best features: we keep improving the privacy policy behind the scenes and push the changes automatically. We also keep adding new clauses and adapt the text to any changes in privacy laws and regulations.

The post Can I Keep the Privacy Policy When I Don’t Renew the PRO License? appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.