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European Accessibility Act (EAA) Accessibility Statement Guide & Template

Jessica Ryder — Fri, 23 May 2025 11:17:38 +0000

European Accessibility Act (EAA) Accessibility Statement Guide & Template

In short

The European Accessibility Act (EAA) (EU Directive 2019/882) is a law in the European Union that sets common rules for making products and services accessible to everyone, including people with disabilities. Its goal is to make sure that things like websites, mobile apps, online shopping, banking, and transportation services are easy for everyone to use, regardless of their abilities.

This guide will walk you through the key steps to creating an Accessibility Statement that aligns with the requirements of the EAA. We’ll break down the legal obligations, provide practical advice, and offer clear examples of how to meet these requirements.

Jump to…

Introduction & Purpose
Core Requirements for an Accessibility Statement: Detailed Breakdown and Guidance
National Implementations of the EAA by Country
Summary
Accessibility Statement Template

Introduction & Purpose

One important part of the law, Article 13(2), requires businesses and service providers to explain how they make their services accessible. This information needs to be shared publicly and in a way that everyone, including people with disabilities, can understand. This is typically done through an Accessibility Statement, which follows the rules in Annex V of the EAA.

Service providers must create and share information about how their services meet accessibility requirements. This information must be available both in writing and verbally, and it should be easy for people with disabilities to access. The information should also stay available for as long as the service is running.

The purpose of this provision is to ensure that service providers are transparent about the accessibility of their services, outline the specific accessibility requirements that must be met, and provide clear information to users and regulators about how accessibility is being addressed.

Core Requirements for an Accessibility Statement: Detailed Breakdown and Guidance

1. General Description of the Service in Accessible Formats

Legal Requirement (Annex V, 1(a)):

a general description of the service in accessible formats;

Directive Requirements:

The law requires that service providers give a plain, clear description of what their service is about and make sure that description is available in accessible formats. This means that everyone, including people with disabilities, should be able to understand what the service is and how it works. For example, a visually impaired person should be able to access this description through a screen reader.

Practical Meaning for Organizations:

You should prepare a simple, concise description of your service, written in clear language. This description should be available in a format accessible to people with different needs, such as text that works well with screen readers or alternatives like audio or large print on request. This section is similar to an “About” section on your website, explaining what your service does and who it is for.

Compliance Guidance:

Create a section in your accessibility statement titled “Service Overview.” In this section, describe what your service is and what it offers in clear and simple language. Make sure the description is available in formats like audio or braille on request.

Extra Tips:

Keep copies of your service description in different accessible formats. For example have:

an HTML page with the description;
a prepared script or recording for phone-based requests (oral format); and
a process for fulfilling requests for alternate formats like large print or braille versions

Additionally, you might want to test the description with a screen reader to ensure it is fully accessible. Keep records of any requests for alternate formats and how you fulfilled them. These steps show that you not only wrote the description but also ensured it is available in accessible ways, as required by the law.

2. Descriptions of How to Use the Service

Legal Requirement (Annex V, 1(b)):

“descriptions and explanations necessary for the understanding of the operation of the service;”

Directive Requirements:

The service must provide instructions on how to use it, especially for people with disabilities. This could include explaining how to navigate your website or app, how to use accessibility features, or how to complete tasks like making a purchase. The goal is to make sure users know how to operate the service in an accessible way.

Practical Meaning for Organizations:

Include a simple guide in your accessibility statement explaining how to use your service. This might include instructions on how to navigate the site, use accessibility features like captions or text resizing, and complete tasks like creating an account or making a purchase.

Compliance Guidance:

Create a section titled “How to Use the Service” and describe how to navigate the service and use any special accessibility features, including a description of what deviates from common navigation behavior. For example, “The service provides detailed instructions on how to use it. You can access the full guide at this link…”, “You can use the ‘Tab’ key to navigate our website and press ‘Enter’ to activate links.” or “The service is designed to work with standard browser and assistive technology commands, except…”. Keep the explanations simple and make sure they are in an accessible format.

Extra Tips:

Accessible Formats: Make sure that any user guides, help pages, or tutorial content you create is available in accessible formats, ensuring all users can easily access the information.
Usability Testing: Document any usability testing you’ve conducted with assistive technology users to identify which explanations are necessary. This helps to ensure your content meets the needs of all users.
User Feedback: Keep a record of feedback from users. For example, if users ask, “How do I do X on your site if I can’t use a mouse?”, this feedback can help shape the explanations and instructions you provide.
Internal Checklist: Develop an internal checklist of major user tasks and confirm that each task is clearly described in your accessibility information. This can serve as evidence of compliance.
Consistency Between Descriptions and Behavior: Ensure that the described operations match the actual behavior of the service. The accessibility information must remain accurate, so any updates to your service’s UI or workflows should prompt a revision of this section.
Version History: Maintain a version history of the accessibility statement to show that it is kept in sync with your service’s operations. This is a key requirement under the EAA’s obligation to keep information up to date as long as the service is in operation.

3. Description of Compliance with Accessibility Requirements

Legal Requirement (Annex V, 1(c)):

“a description of how the relevant accessibility requirements set out in Annex I are met by the service.”

Directive Requirements:

You need to explain how your service meets the accessibility requirements listed in Annex I (Section III and IV) of the EAA (functional requirements and technical outcomes that the service should achieve, such as perceivability, operability, compatibility with assistive tech, etc.). This is a way to demonstrate that your service is accessible and follows the law’s standards. It’s essentially a compliance statement or self-assessment summary: rather than just saying “we comply,” the provider should give an informative account of the measures taken to fulfill each relevant requirement. This transparency is intended both for users (to know the service’s accessibility features/levels) and for regulators who might review the statement to verify compliance claims.

Practical Meaning for Organizations:

In your accessibility statement, describe how your service meets the EAA’s accessibility criteria. This could include explaining how you follow standards like WCAG 2.x AA (latest) for web content or EN 301 549 for ICT services.

Compliance Guidance:

Structure this part as an “Accessibility Compliance” or “How We Meet Requirements” section. One practical way is to group by category of requirements or by standard. For example, you could write a short paragraph for each of the WCAG/EN 301 549 principles:

Perceivability: Describe how your service provides text alternatives for non-text content (images, icons), captions for audio/video, adaptable layouts, sufficient color contrast, etc.
Operability: Describe measures like keyboard accessibility, focus indicators, no problematic flashing, and ways to navigate (skip links, headings).
Understandability: Note if content is readable and understandable (clear language, consistent navigation, help and instructions for forms, error explanations).
Robustness: State compatibility with popular assistive technologies (tested with screen readers like JAWS/NVDA, screen magnifiers, etc., using proper HTML semantics).

If you follow a recognized standard, you can simply state your conformity to it. For example, you might say, “We comply with WCAG 2.x AA (latest) at Level AA for our web content,” which covers many Annex I requirements. Be accurate: if your service fully meets all requirements, this is a claim of full compliance, so be prepared to back it up with evidence. If only some requirements are met or if some issues are still being addressed, be transparent about it here. You may also need to mention limitations or derogations in a later section (e.g., disproportionate burden).

Keep this section user-friendly, even if it’s about technical compliance. Avoid listing raw WCAG criteria codes and instead describe features in simple terms, such as, “All images have alt text,” “All functions are keyboard-accessible,” or “Our text meets recommended contrast ratios.” Strive for a balance: detailed enough to cover requirements, but clear enough for non-experts to understand.

Extra Tips:

To support this section, keep an accessibility evaluation report or checklist on hand. This could include a WCAG audit, an internal conformance assessment, or a third-party certification. For example, maintain a copy of a WCAG 2.x AA (latest) audit report or an EN 301 549 compliance report for your website/app, with evidence for each requirement (like code snippets or screenshots).

Also, keep records of any issues found and fixed, such as bug trackers or project plans showing how you addressed non-compliance points. If a requirement is not applicable (NA) or exempt due to disproportionate burden, document the rationale. The Directive expects service providers to have this technical documentation available for market surveillance authorities.

Finally, retain a copy of the Annex I checklist you used (e.g., an annotated Annex I or WCAG summary) to show you systematically reviewed all points.

4. Use of Harmonised Standards or Technical Specifications

Legal Provision (Annex V, Point 2):

“To comply with point 1 of this Annex the service provider may apply in full or in part the harmonised standards and technical specifications, for which references have been published in the Official Journal of the European Union.”

Directive Requirements:

This clause is not a content to include in the statement per se, but a method of compliance. It states that a service provider may rely on harmonised standards (in whole or part) to meet the obligations in point 1 (i.e. the requirements we listed above for content of the statement).

In EU law, using a harmonised standard whose reference is published in the Official Journal gives a “presumption of conformity”. The key standard for digital accessibility is EN 301 549, which aligns with WCAG for web/mobile content and includes other ICT accessibility criteria. By following such standards, a provider can more easily demonstrate that they meet the EAA requirements.

Practical Meaning for Organizations:

In your statement’s compliance section, you might explicitly say “This website conforms to EN 301 549 and WCAG 2.x AA (latest).” This gives readers and regulators a clear benchmark. Using the standard doesn’t replace the need to provide the info in Annex V (you still need the descriptions, etc.), but it can be referenced as a shorthand for compliance level. Essentially, it’s telling you how to comply: by following harmonised standards you both actually make your service accessible and you have a ready-made way to describe your compliance.

Compliance Guidance:

In your statement, mention any standards followed in the “Conformance status” or Introduction. For example, you could say, “We aim to comply with WCAG 2.x AA (latest)” or “This service follows EN 301 549 v3.2.1 (the European ICT accessibility standard).” Be honest about your conformance, if only part of a standard applies, say so (e.g., “We have applied standard X in part”). The relevant harmonised standards for EAA services include EN 301 549 (for ICT services like websites and apps) and EN 17161 (which is more for organizational processes). Referencing these not only adds credibility to your statement but also invokes the “presumption of conformity,” where regulators assume compliance if the standard is met. In short, clearly state the standards you’re using as the basis for accessibility.

Extra Tips:

Keep Proof of Conformance: Store documentation showing conformance to standards, like certificates or completed WCAG 2.x AA (latest) checklists. If you’ve had an audit, keep the report handy.
Refer to Specific Versions: Always note the exact version of the standards you’re following (e.g., EN 301 549:2018) and ensure your team is aware of them through training materials or guidelines.
Document Partial Application: If you applied only part of a standard (like focusing on web/mobile sections for e-commerce), be sure to document that.
Include Official Journal References: For standards like EN 301 549, include the relevant EU Official Journal reference in your records or accessibility statement.
Keep Accessibility Records: Maintain clear records of your compliance, such as conformance reports, to show that you followed the standards as claimed.

5. Accessibility in the Service Delivery Process & Ongoing Monitoring

Legal Requirement (Annex V, Point 3):

“The service provider shall provide information demonstrating that the service delivery process and its monitoring ensure compliance of the service with point 1 of this Annex and with the applicable requirements of this Directive.”

Legal Interpretation & Purpose:

This requirement ensures that accessibility is not just a one-time effort but is maintained throughout the service’s lifecycle. You must show that you have processes in place to keep accessibility up to date as your service evolves.

Practical Meaning for Organizations:

You need to have a clear workflow for maintaining accessibility, including policies, roles, and daily activities. This could involve staff training, integrating accessibility checks into development, using tools to scan for issues, responding to user feedback, and conducting regular reviews or audits. Essentially, document your accessibility program. For example, you might have an accessibility officer or team, a schedule for re-testing the site, and processes for monitoring user reports. The EAA expects providers to adapt to changes, such as new standards or features, to maintain compliance. Make sure your statement reflects that accessibility is actively managed, showing that compliance is ongoing, not static.

Compliance Guidance:

Include a section in your accessibility statement, such as “Maintenance and Monitoring of Accessibility,” where you outline how your organization ensures ongoing accessibility. Be specific about processes, like developer training or regular use of auditing tools.

For example, mention steps like, “We conduct quarterly accessibility audits,” “We have an accessibility champion on the product team,” or “All new content is checked for accessibility.” Include any feedback mechanisms, like “We monitor and respond to accessibility issues reported by users.”

You might also note that accessibility is reviewed at the executive level or that the company follows an official policy aligning with accessibility standards (such as EN 17161, which is about integrating accessibility into organizational processes). This section should show that accessibility is a continuous priority, reassuring users and demonstrating compliance with the requirement for ongoing conformity.

Extra Tips:

To evidence your ongoing accessibility efforts, maintain documentation of your accessibility policies and procedures. This could include:

An internal accessibility policy document
Training materials or records (showing who was trained and when)
Reports from periodic audits (e.g., automated scan results or manual test reports)
Bug tracking tickets for accessibility issues and how they were resolved
Proof of management oversight, such as meeting minutes where accessibility was discussed

If you use monitoring tools or have a service agreement with an accessibility consultant, keep those records as well. EN 17161 certification or alignment can also serve as evidence, as it’s about integrating accessibility into organizational processes. Additionally, keep contact logs for user feedback—documenting issues and responses shows you’re actively monitoring and responding.

All these documents demonstrate proactive accessibility management, ensuring compliance with Annex V(3). Essentially, you should be able to show an inspector how you maintain compliance, with clear procedures and evidence that they are being followed.

6. Known Limitations and Alternatives (if applicable)

Why Include This Section?

While not explicitly required by Annex V, disclosing known limitations aligns with best practices outlined in the Web Accessibility Directive (EU Directive 2016/2102) and reflects a proactive approach to compliance management.

If there are limitations, disclose any parts of the service that are not fully accessible, with reasons and alternatives.

7. Disproportionate Burden Claim (if applicable)

Legal Requirement (Article 14):

The accessibility requirements referred to in Article 4 shall apply only to the extent that compliance: (a) does not require a significant change in a product or service that results in the fundamental alteration of its basic nature; and (b) does not result in the imposition of a disproportionate burden on the economic operators concerned.

Why Include This?

This section should be included only if you are claiming a specific exception under Article 14 of the EAA for any requirement that is not met due to a disproportionate burden. If applicable, state which requirement cannot be met, why (costs, etc.), and any timelines to review that decision.

Note: since some requirements can be fulfilled at minimal cost, the disproportionate burden cannot be applied to the service as a whole, but only to specific elements. You may also consider completing this section if, for example, a complete redesign of the service is planned, or in similar circumstances where implementing certain requirements may not be feasible at the current stage.

8. (Optional) Feedback Mechanisms and Contact Information (Best Practice)

Why Include Feedback?

Although not explicitly listed in Annex V, providing a way for users to report accessibility issues is good practice. It shows you are open to feedback and willing to improve. Include clear contact information, like an email address and phone number, and make it easy for users to reach out if they have problems.

Compliance Guidance:

We recommend adding a “Feedback and Contact Information” section, providing multiple contact methods for users to report accessibility issues.

Also, if applicable, inform users of their rights to escalate complaints to an authority if they are not satisfied with your response. For example, you might mention that in [Country], the regulatory authority is XYZ, with a link, per national implementation. Even if not strictly mandated by Annex V, this is in line with best practices and demonstrates good faith compliance and customer care.

Extra Tips:

Ensure your customer support or accessibility team has a clear process for handling feedback, such as a ticket system specifically tagged for “accessibility issues.” Keep records of all feedback and how it was addressed. If you provide an email for feedback, ensure that mailbox is regularly monitored. Similarly, if you list a phone number, make sure staff are trained to handle accessibility-related calls and have scripts or knowledge resources to log issues or provide assistance.

In your statement, always include the date of the last update—maintaining version history helps demonstrate that the information is regularly reviewed. It’s also smart to have an internal escalation process in case a user files a complaint with authorities. Document how you’ll cooperate with any official enforcement inquiry, as required by Article 13(3) and 13(5).

National Implementations of the EAA by Country

This section outlines how different countries have implemented the EAA into their national laws. Each country has tailored its regulations to meet the EAA’s core requirements while considering local needs and frameworks.

Below, you’ll find an overview of each nation’s specific approach to accessibility standards and enforcement.

Italy has implemented the EAA through Legislative Decree No. 82 of 27 May 2022 (D.Lgs. 82/2022). This decree follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Italy that need to be taken into account to fully align with national regulations:

Language and Format

For Italy, the accessibility statement must be in Italian and written in clear and simple language. The template can be translated to meet this requirement. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Italian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by D.Lgs. 82/2022. This clarification can be added in your statement, for example:

“La presente dichiarazione di accessibilità è redatta ai sensi del D.Lgs. 82/2022 (Attuazione della Direttiva UE 2019/882).”

Including this will make it clear that the statement is fulfilling Italy’s national EAA obligations.

Enforcement Body in Italy

Italy’s regulations designate multiple authorities responsible for enforcing accessibility in different sectors. Some of the key bodies include:

AgID (Agency for Digital Italy) enforces accessibility for public sector websites and private businesses with a three-year average turnover exceeding €500 million under Legge Stanca.
For the private sector under the EAA, other authorities might include the Ministry of Economic Development and sectoral regulators such as AGCOM (for communications), as well as AGID.

Currently, there isn’t a single portal for submitting EAA complaints in Italy. Until further clarification, it is sufficient to include a generic line such as:

“In Italia, l’ente di controllo dell’accessibilità dipende dal settore del servizio; vi assisteremo nel contattare l’autorità competente qualora necessario.”

Alternatively, you may choose to provide contact information for AgID in your statement for general queries related to accessibility compliance.

However, in the near future, AgID will provide a platform that enables users to submit complaints and stay informed about related activities and subsequent decisions. In addition, the same platform will allow service providers to report non-compliance issues.

Alignment with Legge Stanca (if applicable)

Some Italian companies might already be familiar with Legge Stanca (Law 4/2004), which mandates public sector websites, as well as private companies with a three-year average turnover exceeding €500 million, to have an accessibility statement and feedback mechanism.

If a company is subject to both Legge Stanca and the EAA, the statement should comply with both sets of requirements. Fortunately, the requirements overlap significantly (e.g., the statement must include a clear compliance status, contact information, and information about inaccessible content due to disproportionate burden). Italy’s AgID has provided an accessibility template for private companies with a three-year average turnover exceeding €500 million (see Linee guida accessibilità Privati and Modello di dichiarazione di accessibilità sito web e applicazione mobile), but they should also ensure their statement covers the specific requirements outlined in Annex V of the EAA.

AgID guidelines

On April 29, 2025, AgID issued the Guidelines on the Accessibility of Services (see Linee Guida sull’accessibilità dei servizi in attuazione dell’art. 21 d. lgs. n. 82 del 2022), in implementation of Article 21 of Legislative Decree No. 82 of 2022. These guidelines align with the requirements of the European Accessibility Act (EAA) and provide guidance on accessibility by design, including references to both international and national harmonized standards.

The guidelines also include:

Examples of potential discrimination against individuals with specific disabilities, along with corresponding design-based solutions. For example, in the case of images, users with visual impairments may rely on assistive technologies like screen readers, and adding alternative text is also a recommended solution.
A checklist based on WCAG 2.1, which can be used to assess the accessibility of websites.
A list of assistive technologies, such as voice control tools, assistive reading and writing software, and tools for drawing and interaction support.

Microenterprise Exemption

Italy’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Italy starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Italy allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Italy

Italy’s decrees set penalties for non-compliance with accessibility requirements. Under Legge Stanca, violations can incur fines of up to 5% of a company’s turnover. Under the Legislative Decree 82/2022, non-compliance can lead to penalties of up to €40,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Italy are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Italian, providing it in accessible formats (in Italian), and making references to national laws (like D.Lgs. 82/2022) and relevant enforcement bodies.

Italian companies should ensure their accessibility statement is accessible in Italian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Italian authorities, such as AgID, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Spain has implemented the EAA through Ley 11/2023, de 8 de mayo (which transposes multiple directives, including the EAA). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Spain that need to be taken into account to fully align with national regulations:

Language and Format

For Spain, the accessibility statement must be in Spanish and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Spanish. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Ley 11/2023, de 8 de mayo. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Ley 11/2023, de 8 de mayo.”

Including this will make it clear that the statement is fulfilling Spain’s national EAA obligations.

Enforcement Body in Spain

Spain’s regulations designate the Ministerio de Derechos Sociales, Consumo y Agenda 2030 as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Spain. Until further clarification, it is sufficient to include a generic line such as:

“In Spain, the main authority for enforcing accessibility is the Ministerio de Derechos Sociales, Consumo y Agenda 2030; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Alternatively, you may choose to provide contact information for Ministerio de Derechos Sociales, Consumo y Agenda 2030 in your statement for general queries related to accessibility compliance.

Role of Real Decreto 1112/2018 (on accessibility of public sector websites and applications for mobile devices)

You may have already heard about Real Decreto 1112/2018, de 7 de septiembre, sobre accesibilidad de los sitios web y aplicaciones para dispositivos móviles del sector público, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Spain’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Spain starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Spain allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Spain

Spain’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to 1M.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Spain are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Spanish, providing it in accessible formats (in Spanish), and making references to national laws (like Ley 11/2023) and relevant enforcement bodies.

Spanish companies should ensure their accessibility statement is accessible in Spanish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Spanish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Germany has implemented the EAA through the Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Germany that need to be taken into account to fully align with national regulations:

Language and Format

For Germany, the accessibility statement must be in German and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in German. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Barrierefreiheitsstärkungsgesetz (BFSG) and Barrierefreiheitsstärkungsgesetz-Verordnung (BFSGV).”

Including this will make it clear that the statement is fulfilling Germany’s national EAA obligations.

Enforcement Body in Germany

Germany’s regulations designate the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved (such as the Landesmedienanstalten – State Media Authorities).

Currently, there isn’t a single portal for submitting EAA complaints in Germany. Until further clarification, it is sufficient to include a generic line such as:

“In Germany, the main authority for enforcing accessibility is the Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Alternatively, you may choose to provide contact information for MLBF in your statement for general queries related to accessibility compliance.

Note: the MLBF is still pending. Until the MLBF is formally established, inquiries can be reported to the Bundesministerium für Arbeit und Soziales (Federal Ministry of Labor and Social Affairs). For more information, see Landesportal Sachsen-Anhalt.

Role of the Behindertengleichstellungsgesetz (BGG)

You may have already heard about the Behindertengleichstellungsgesetz (BGG), entered into force in 2002, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Bundesministerium für Arbeit und Soziales guidelines

The Bundesministerium für Arbeit und Soziales (Federal Ministry of Labor and Social Affairs) has published comprehensive guidance (see Barrierefreiheit: Leitlinien helfen Unternehmen), available only in German, on the Barrierefreiheitsstärkungsgesetz (BFSG). The guidance helps businesses understand whether they fall within the scope of the law and explains key obligations related to digital and product accessibility. It aims to clarify how the legislation applies to different types of businesses and includes explanations to support proper interpretation of the requirements.

Alongside the legal explanations, the document provides practical examples to illustrate how accessibility standards can be met in everyday business operations. These examples make it easier for organizations to translate legal requirements into concrete actions. The guidance also outlines potential consequences for non-compliance, such as fines or enforcement measures, helping businesses assess the risks of not meeting their obligations.

Microenterprise Exemption

Germany’s implementation follows the EAA’s exemption for microenterprises offering services (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Germany starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Germany allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Germany

Germany’s laws set penalties for non-compliance with accessibility requirements. Under the Barrierefreiheitsstärkungsgesetz (BFSG), violations can incur fines of up to €100,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Germany are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into German, providing it in accessible formats (in German), and making references to national laws (like BFSG and BFSGV) and relevant enforcement bodies.

German companies should ensure their accessibility statement is accessible in German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by German authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

France has implemented the EAA through Décret n° 2023-931 du 9 octobre 2023. This decree follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for France that need to be taken into account to fully align with national regulations:

Language and Format

For France, the accessibility statement must be in French and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in French. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Décret n° 2023-931 du 9 octobre 2023. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Décret n° 2023-931 du 9 octobre 2023.”

Including this will make it clear that the statement is fulfilling France’s national EAA obligations.

Enforcement Body in France

France’s regulations designate various authorities for enforcing accessibility, depending on the sector of service, such as ARCOM (Autorité de régulation de la communication audiovisuelle et numérique), DGCCRF (Direction générale de la Concurrence, de la Consommation et de la Répression des fraudes) and ARCEP (Autorité de Régulation des Communications Électroniques, des Postes et de la Distribution de la Presse).

Currently, there isn’t a single portal for submitting EAA complaints in France. Until further clarification, it is sufficient to include a generic line such as:

“In France, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Alignment with the “Loi Montchamp” – Loi n° 2005-102 (if applicable)

Some French companies might already be familiar with Loi Montchamp (Loi n° 2005-102), which mandates public sector websites, as well as private companies with a three-year average turnover exceeding €250 million, to have an accessibility statement and feedback mechanism. Afterwards, Décret n° 2019-768 transposed the Web Accessibility Directive into the Montchamp Law to strengthen the accessibility of digital public services.

If a company is subject to both Loi Montchamp and the EAA, the statement should comply with both sets of requirements. Fortunately, the requirements overlap significantly.

Microenterprise Exemption

France’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in France starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

France allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in France

France’s regulations set penalties for non-compliance with accessibility requirements, and violations can incur fines. By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for France are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French, providing it in accessible formats (in French), and making references to national laws (like Décret n° 2023-931) and relevant enforcement bodies.

French companies should ensure their accessibility statement is accessible in French and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by French authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

The Netherlands has implemented the EAA through the Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882 (which amends various laws). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for the Netherlands that need to be taken into account to fully align with national regulations:

Language and Format

For the Netherlands, the accessibility statement must be in Dutch and written in clear and simple language. Additionally, any alternate formats (such as oral or braille versions) must also be provided in Dutch. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Wet van 8 april 2023 tot wijziging van diverse wetten ter implementatie van Richtlijn (EU) 2019/882.”

Including this will make it clear that the statement is fulfilling the Netherlands’ national EAA obligations.

Enforcement Body in the Netherlands

The Netherlands’ regulations designate various authorities for enforcing accessibility, depending on the sector of service, such as Autoriteit Consument & Markt (ACM), Rijksinspectie Digitale Infrastructuur (RDI), Commissariaat voor de Media (CvdM) and Autoriteit Financiële Markten (AFM).

Currently, there isn’t a single portal for submitting EAA complaints in the Netherlands. Until further clarification, it is sufficient to include a generic line such as:

“In the Netherlands, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Besluit van 3 mei 2018 (Decree of 3 May 2018)

You may have already heard about the Besluit van 3 mei 2018 (Decree of 3 May 2018), which mandated public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

The Netherlands’ implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in the Netherlands starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

The Netherlands allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in the Netherlands

The Netherlands’ regulations set penalties for non-compliance with accessibility requirements, and violations can incur fines. By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for the Netherlands are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Dutch, providing it in accessible formats (in Dutch), and making references to national laws and relevant enforcement bodies.

Dutch companies should ensure their accessibility statement is accessible in Dutch and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Dutch authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Austria has implemented the EAA through Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Austria that need to be taken into account to fully align with national regulations:

Language and Format

For Austria, the accessibility statement must be in German and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in German. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Barrierefreiheitsgesetz (BaFG), BGBl. I Nr. 76/2023.”

Including this will make it clear that the statement is fulfilling Austria’s national EAA obligations.

Enforcement Body in Austria

Austria’s regulations designate the Sozialministeriumservice and the Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz (BMSGPK) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Austria. Until further clarification, it is sufficient to include a generic line such as:

“In Austria, the main authorities for enforcing accessibility are the Sozialministeriumservice and the Bundesministerium für Soziales, Gesundheit, Pflege und Konsumentenschutz (BMSGPK); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Role of Web-Zugänglichkeits-Gesetz (Web Accessibility Act)

You may have already heard about the Web-Zugänglichkeits-Gesetz (Web Accessibility Act), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Austria’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Austria starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Austria allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Austria

Austria’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €80,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Austria are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into German, providing it in accessible formats (in German), and making references to national laws and relevant enforcement bodies.

Austrian companies should ensure their accessibility statement is accessible in German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Austrian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Belgium has implemented the EAA through Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Belgium that need to be taken into account to fully align with national regulations:

Language and Format

For Belgium, the accessibility statement must be in French or Dutch and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in French or Dutch. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Loi du 5 novembre 2023 modifiant divers livres du Code de droit économique et la loi du 2 août 2002 / Wet van 5 november 2023 tot wijziging van diverse boeken van het Wetboek van economisch recht en van de wet van 2 augustus 2002.”

Including this will make it clear that the statement is fulfilling Belgium’s national EAA obligations.

Enforcement Body in Belgium

Belgium’s regulations designate the Service Public Fédéral Economie, P.M.E., Classes moyennes et Energie (SPF Economie) and Federale Overheidsdienst (FOD) Economie, K.M.O., Middenstand en Energie (Directorate-General Economic Inspection) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Belgium. Until further clarification, it is sufficient to include a generic line such as:

“In Belgium, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Loi du 19 juillet 2018 relative à l’accessibilité des sites internet et des applications mobiles des organismes du secteur public

You may have already heard about the Loi du 19 juillet 2018 relative à l’accessibilité des sites internet et des applications mobiles des organismes du secteur public, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Belgium’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Belgium starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Belgium allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Belgium

Belgium’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Belgium are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French or Dutch, providing it in accessible formats (in French or Dutch), and making references to national laws and relevant enforcement bodies.

Belgian companies should ensure their accessibility statement is accessible in French or Dutch and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Belgian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Bulgaria has implemented the EAA through Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Bulgaria that need to be taken into account to fully align with national regulations:

Language and Format

For Bulgaria, the accessibility statement must be in Bulgarian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Bulgarian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Law on Accessibility Requirements for Products and Services (Decree No. 58 of 07.04.2025).”

Including this will make it clear that the statement is fulfilling Bulgaria’s national EAA obligations.

Enforcement Body in Bulgaria

Bulgaria’s regulations designate the Communications Regulation Commission, The Council for Electronic Media, Directorate General “Civil Aviation Administration”, Executive Agency “Automobile Administration”, Executive Agency “Railway Administration”, Executive Agency “Maritime Administration”, The Financial Supervision Commission and the Deputy Chairman of the Financial Supervision Commission, The Bulgarian National Bank, The Ministry of Culture, and The Consumer Protection Commission as the main authorities responsible for enforcing accessibility in different sectors. Depending on the sector of service, different authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Bulgaria. Until further clarification, it is sufficient to include a generic line such as:

“In Bulgaria, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Bulgaria’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Bulgaria starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Bulgaria allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Bulgaria

Bulgaria’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to BGN 50,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Bulgaria are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Bulgarian, providing it in accessible formats (in Bulgarian), and making references to national laws and relevant enforcement bodies.

Bulgarian companies should ensure their accessibility statement is accessible in Bulgarian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Bulgarian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Croatia has implemented the EAA through the Zakon o zahtjevima za pristupačnost proizvoda i usluga. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Croatia that need to be taken into account to fully align with national regulations:

Language and Format

For Croatia, the accessibility statement must be in Croatian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Croatian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by the Zakon o zahtjevima za pristupačnost proizvoda i usluga. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Zakon o zahtjevima za pristupačnost proizvoda i usluga.”

Including this will make it clear that the statement is fulfilling Croatia’s national EAA obligations.

Enforcement Body in Croatia

Croatia’s regulations designate the HAKOM (Croatian Regulatory Authority for Network Industries) and the Državni inspektorat (State Inspectorate) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Croatia. Until further clarification, it is sufficient to include a generic line such as:

“In Croatia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Croatia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Croatia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Croatia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Croatia

Croatia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Croatia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Croatian, providing it in accessible formats (in Croatian), and making references to national laws and relevant enforcement bodies.

Croatian companies should ensure their accessibility statement is accessible in Croatian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Croatian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Cyprus has implemented the EAA through The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Cyprus that need to be taken into account to fully align with national regulations:

Language and Format

For Cyprus, the accessibility statement must be in Greek and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Greek. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the The Accessibility of Products and Services Law of 2024 (L. 57(I)/2024).”

Including this will make it clear that the statement is fulfilling Cyprus’s national EAA obligations.

Enforcement Body in Cyprus

Cyprus’s regulations designate the Deputy Minister of Social Welfare as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Cyprus. Until further clarification, it is sufficient to include a generic line such as:

“In Cyprus, the main authority for enforcing accessibility is the Deputy Minister of Social Welfare; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Alternatively, you may choose to provide contact information for Deputy Minister of Social Welfare in your statement for general queries related to accessibility compliance.

Role of the Accessibility of Websites and Applications for Mobile Devices of Public Sector Organizations Law of 2019

You may have already heard about the Accessibility of Websites and Applications for Mobile Devices of Public Sector Organizations Law of 2019, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Cyprus’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Cyprus starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Cyprus allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Cyprus

Cyprus’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €30,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Cyprus are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Greek, providing it in accessible formats (in Greek), and making references to national laws and relevant enforcement bodies.

Cypriot companies should ensure their accessibility statement is accessible in Greek and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Cypriot authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Czech Republic has implemented the EAA through Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Czech Republic that need to be taken into account to fully align with national regulations:

Language and Format

For Czech Republic, the accessibility statement must be in Czech and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Czech. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Zákon č. 424/2023 Sb., o požadavcích na přístupnost některých výrobků a služeb.”

Including this will make it clear that the statement is fulfilling Czech Republic’s national EAA obligations.

Enforcement Body in Czech Republic

Czech Republic’s regulations designate the Česká obchodní inspekce (ČOI), Český telekomunikační úřad (ČTÚ), Rada pro rozhlasové a televizní vysílání (RRTV), Ministerstvo dopravy (Ministry of Transport) and other regional and transport authorities, and various local authorities, including Prague City Hall and municipalities with extended powers as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Czech Republic. Until further clarification, it is sufficient to include a generic line such as:

“In Czech Republic, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Zákon č. 99/2019 Sb., o přístupnosti internetových stránek a mobilních aplikací

You may have already heard about the Zákon č. 99/2019 Sb., o přístupnosti internetových stránek a mobilních aplikací, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Czech Republic’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Czech Republic starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Czech Republic allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Czech Republic

Czech Republic’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to CZK 10 million.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Czech Republic are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Czech, providing it in accessible formats (in Czech), and making references to national laws and relevant enforcement bodies.

Czech companies should ensure their accessibility statement is accessible in Czech and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Czech authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Denmark has implemented the EAA through Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Denmark that need to be taken into account to fully align with national regulations:

Language and Format

For Denmark, the accessibility statement must be in Danish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Danish. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Lov nr. 801 af 07/06/2022 om tilgængelighedskrav for produkter og tjenester.”

Including this will make it clear that the statement is fulfilling Denmark’s national EAA obligations.

Enforcement Body in Denmark

Denmark’s regulations designate the Sikkerhedsstyrelsen (Danish Safety Technology Authority), Finanstilsynet (Financial Supervisory Authority), Søfartsstyrelsen (Danish Maritime Authority), Trafikstyrelsen (Danish Transport Authority), Energistyrelsen (Danish Energy Agency), and Justitsministeriet (Ministry of Justice) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Denmark. Until further clarification, it is sufficient to include a generic line such as:

“In Denmark, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Lov om tilgængelighed af offentlige organers websteder og mobilapplikationer

You may have already heard about the Lov om tilgængelighed af offentlige organers websteder og mobilapplikationer, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Denmark’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Denmark starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Denmark allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Denmark

Denmark’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Denmark are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Danish, providing it in accessible formats (in Danish), and making references to national laws and relevant enforcement bodies.

Danish companies should ensure their accessibility statement is accessible in Danish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Danish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Estonia has implemented the EAA through Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Estonia that need to be taken into account to fully align with national regulations:

Language and Format

For Estonia, the accessibility statement must be in Estonian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Estonian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Pääsuteenuste seadus (Accessibility of Products and Services Act) – RT I, 15.06.2022, 8.”

Including this will make it clear that the statement is fulfilling Estonia’s national EAA obligations.

Enforcement Body in Estonia

Estonia’s regulations designate the Tarbijakaitse ja Tehnilise Järelevalve Amet (TTJA – Consumer Protection and Technical Regulatory Authority) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Estonia. Until further clarification, it is sufficient to include a generic line such as:

“In Estonia, the main authority for enforcing accessibility is the Tarbijakaitse ja Tehnilise Järelevalve Amet; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Estonia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Estonia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Estonia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Estonia

Estonia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €20,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Estonia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Estonian, providing it in accessible formats (in Estonian), and making references to national laws and relevant enforcement bodies.

Estonian companies should ensure their accessibility statement is accessible in Estonian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Estonian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Finland has implemented the EAA through Laki digitaalisten palvelujen tarjoamisesta (Act on the Provision of Digital Services) 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus (Government Decree) 179/2023 (digital services) and 181/2023 (products). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Finland that need to be taken into account to fully align with national regulations:

Language and Format

For Finland, the accessibility statement must be in Finnish or Swedish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Finnish or Swedish. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Laki digitaalisten palvelujen tarjoamisesta (Act on the Provision of Digital Services) 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus (Government Decree) 179/2023 (digital services) and 181/2023 (products). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Laki digitaalisten palvelujen tarjoamisesta 306/2019, as amended by Laki 104/2023, and Valtioneuvoston asetus 179/2023 and 181/2023.”

Including this will make it clear that the statement is fulfilling Finland’s national EAA obligations.

Enforcement Body in Finland

Finland’s regulations designate the Valvira (National Supervisory Authority for Welfare and Health), Tukes (Finnish Safety and Chemicals Agency), and Traficom (Finnish Transport and Communications Agency) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Finland. Until further clarification, it is sufficient to include a generic line such as:

“In Finland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Finland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Finland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Finland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Finland

Finland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Finland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Finnish or Swedish, providing it in accessible formats (in Finnish or Swedish), and making references to national laws and relevant enforcement bodies.

Finnish companies should ensure their accessibility statement is accessible in Finnish or Swedish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Finnish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Greece has implemented the EAA through Law 4994/2022 (ΦΕΚ A 215/18.11.2022). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Greece that need to be taken into account to fully align with national regulations:

Language and Format

For Greece, the accessibility statement must be in Greek and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Greek. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Law 4994/2022 (ΦΕΚ A 215/18.11.2022). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following ΦΕΚ A 215/18.11.2022.”

Including this will make it clear that the statement is fulfilling Greece’s national EAA obligations.

Enforcement Body in Greece

Greece’s regulations designate the Ministry of Development and Investments and Ministry of Digital Governance as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Greece. Until further clarification, it is sufficient to include a generic line such as:

“In Greece, the main authorities for enforcing accessibility are the Ministry of Development and Investments and the Ministry of Digital Governance; however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Role of Law 4727/2020 – Ψηφιακή Διακυβέρνηση (Ενσωμάτωση στην Ελληνική Νομοθεσία της Οδηγίας (ΕΕ) 2016/2102

You may have already heard about the Law 4727/2020 – Ψηφιακή Διακυβέρνηση (Ενσωμάτωση στην Ελληνική Νομοθεσία της Οδηγίας (ΕΕ) 2016/2102, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Greece’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Greece starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Greece allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Greece

Greece’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Greece are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Greek, providing it in accessible formats (in Greek), and making references to national laws and relevant enforcement bodies.

Greek companies should ensure their accessibility statement is accessible in Greek and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Greek authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Hungary has implemented the EAA through 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Hungary that need to be taken into account to fully align with national regulations:

Language and Format

For Hungary, the accessibility statement must be in Hungarian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Hungarian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the 2022. évi LXI. törvény a termékekre és szolgáltatásokra vonatkozó akadálymentességi követelményekről és a termékek piacfelügyeletéről szóló 2012. évi LXXXVIII. törvény módosításáról (Act LXI of 2022).”

Including this will make it clear that the statement is fulfilling Hungary’s national EAA obligations.

Enforcement Body in Hungary

Hungary’s regulations designate the Szabályozott Tevékenységek Felügyeleti Hatósága (SZTFH), Nemzeti Média- és Hírközlési Hatóság (NMHH), Fogyasztóvédelmi Hatóság (Consumer Protection Authority), and Magyar Nemzeti Bank (MNB) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Hungary. Until further clarification, it is sufficient to include a generic line such as:

“In Hungary, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Törvény a közszférabeli szervezetek honlapjainak és mobilalkalmazásainak akadálymentesítéséről

You may have already heard about the Törvény a közszférabeli szervezetek honlapjainak és mobilalkalmazásainak akadálymentesítéséről, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Hungary’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Hungary starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Hungary allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Hungary

Hungary’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Hungary are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Hungarian, providing it in accessible formats (in Hungarian), and making references to national laws and relevant enforcement bodies.

Hungarian companies should ensure their accessibility statement is accessible in Hungarian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Hungarian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Ireland has implemented the EAA through S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Ireland that need to be taken into account to fully align with national regulations:

Language and Format

For Ireland, the accessibility statement must be in English and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in English. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the S.I. No. 636/2023 – European Union (Accessibility Requirements of Products and Services) Regulations 2023.”

Including this will make it clear that the statement is fulfilling Ireland’s national EAA obligations.

Enforcement Body in Ireland

Ireland’s regulations designate the Competition and Consumer Protection Commission (CCPC), Commission for Communications Regulation (ComReg), Coimisiún na Meán, National Transport Authority (NTA), and Central Bank of Ireland (CBI) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Ireland. Until further clarification, it is sufficient to include a generic line such as:

“In Ireland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of S.I. No. 358/2020 European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020

You may have already heard about the S.I. No. 358/2020 European Union (Accessibility of Websites and Mobile Applications of Public Sector Bodies) Regulations 2020 which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Ireland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Ireland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Ireland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Ireland

Ireland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Ireland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into English, providing it in accessible formats (in English), and making references to national laws and relevant enforcement bodies.

Irish companies should ensure their accessibility statement is accessible in English and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Irish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Latvia has implemented the EAA through Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024). These laws follow the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Latvia that need to be taken into account to fully align with national regulations:

Language and Format

For Latvia, the accessibility statement must be in Latvian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Latvian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Preču un pakalpojumu piekļūstamības likums and Ministru kabineta noteikumi Nr. 128 (27.02.2024).”

Including this will make it clear that the statement is fulfilling Latvia’s national EAA obligations.

Enforcement Body in Latvia

Latvia’s regulations designate the Patērētāju tiesību aizsardzības centrs (PTAC), Sabiedrisko pakalpojumu regulēšanas komisija (SPRK), Nacionālā elektronisko plašsaziņas līdzekļu padome (NEPLP), and Valsts dzelzceļa administrācija (VDA) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Latvia. Until further clarification, it is sufficient to include a generic line such as:

“In Latvia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Latvia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Latvia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Latvia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Latvia

Latvia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Latvia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Latvian, providing it in accessible formats (in Latvian), and making references to national laws and relevant enforcement bodies.

Latvian companies should ensure their accessibility statement is accessible in Latvian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Latvian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Luxembourg has implemented the EAA through Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Luxembourg that need to be taken into account to fully align with national regulations:

Language and Format

For Luxembourg, the accessibility statement must be in French or German and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in French or German. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Loi du 8 mars 2023 relative aux exigences en matière d’accessibilité applicables aux produits et services (amended by Loi du 29 août 2023).”

Including this will make it clear that the statement is fulfilling Luxembourg’s national EAA obligations.

Enforcement Body in Luxembourg

Luxembourg’s regulations designate the Institut Luxembourgeois de la Normalisation, de l’Accréditation, de la Sécurité et qualité des produits et services (ILNAS) and Office for Monitoring the Accessibility of Products and Services (OSAPS) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Luxembourg. Until further clarification, it is sufficient to include a generic line such as:

“In Luxembourg, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Luxembourg’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Luxembourg starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Luxembourg allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Luxembourg

Luxembourg’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €15,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Luxembourg are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into French or German, providing it in accessible formats (in French or German), and making references to national laws and relevant enforcement bodies.

Luxembourgish companies should ensure their accessibility statement is accessible in French or German and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Luxembourgish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Malta has implemented the EAA through Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Malta that need to be taken into account to fully align with national regulations:

Language and Format

For Malta, the accessibility statement must be in English and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in English. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Subsidiary legislation 627.03 – Accessibility Measures (European Accessibility Act) Regulations.”

Including this will make it clear that the statement is fulfilling Malta’s national EAA obligations.

Enforcement Body in Malta

Malta’s regulations designate the Malta Competition and Consumer Affairs Authority (MCCAA) as the main authority responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Malta. Until further clarification, it is sufficient to include a generic line such as:

“In Malta, the main authority for enforcing accessibility is the Malta Competition and Consumer Affairs Authority (MCCAA); however, depending on the sector of service, other authorities may be involved. We will assist you in contacting the appropriate authority if necessary.”

Alternatively, you may choose to provide contact information for Malta Competition and Consumer Affairs Authority (MCCAA) in your statement for general queries related to accessibility compliance.

Microenterprise Exemption

Malta’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Malta starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Malta allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Malta

Malta’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Malta are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into English, providing it in accessible formats (in English), and making references to national laws and relevant enforcement bodies.

Maltese companies should ensure their accessibility statement is accessible in English and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Maltese authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Poland has implemented the EAA through Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Poland that need to be taken into account to fully align with national regulations:

Language and Format

For Poland, the accessibility statement must be in Polish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Polish. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Ustawa z dnia 26 kwietnia 2024 r. o zapewnianiu spełniania wymagań dostępności niektórych produktów i usług przez podmioty gospodarcze (Dz.U. 2024 poz. 781).”

Including this will make it clear that the statement is fulfilling Poland’s national EAA obligations.

Enforcement Body in Poland

Poland’s regulations designate the Urząd Komunikacji Elektroncznej (UKE), Urząd Ochrony Konkurencji i Konsumentów (UOKiK), and Ministerstwo Infrastruktury as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Poland. Until further clarification, it is sufficient to include a generic line such as:

“In Poland, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Ustawa z dnia 4 kwietnia 2019 r. o dostępności cyfrowej stron internetowych i aplikacji mobilnych podmiotów publicznych

You may have already heard about the Ustawa z dnia 4 kwietnia 2019 r. o dostępności cyfrowej stron internetowych i aplikacji mobilnych podmiotów publicznych, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Poland’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Poland starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Poland allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Poland

Poland’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Poland are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Polish, providing it in accessible formats (in Polish), and making references to national laws and relevant enforcement bodies.

Polish companies should ensure their accessibility statement is accessible in Polish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Polish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Portugal has implemented the EAA through Decreto-Lei n.º 82/2022, de 6 de dezembro. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Portugal that need to be taken into account to fully align with national regulations:

Language and Format

For Portugal, the accessibility statement must be in Portuguese and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Portuguese. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Decreto-Lei n.º 82/2022, de 6 de dezembro. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Decreto-Lei n.º 82/2022, de 6 de dezembro.”

Including this will make it clear that the statement is fulfilling Portugal’s national EAA obligations.

Enforcement Body in Portugal

Portugal’s regulations designate the Autoridade Nacional de Comunicações (ANACOM), Instituto da Mobilidade e dos Transportes (IMT), Banco de Portugal (BdP), Autoridade de Supervisão de Seguros e Fundos de Pensões (ASF), and Comissão do Mercado de Valores Mobiliários (CMVM) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Portugal. Until further clarification, it is sufficient to include a generic line such as:

“In Portugal, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Decreto-Lei n.º 83/2018, de 19 de outubro

You may have already heard about the Decreto-Lei n.º 83/2018, de 19 de outubro (transposes the Web Accessibility Directive), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this decree applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Portugal’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Portugal starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Portugal allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Portugal

Portugal’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €24,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Portugal are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Portuguese, providing it in accessible formats (in Portuguese), and making references to national laws and relevant enforcement bodies.

Portuguese companies should ensure their accessibility statement is accessible in Portuguese and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Portuguese authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Slovakia has implemented the EAA through Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Slovakia that need to be taken into account to fully align with national regulations:

Language and Format

For Slovakia, the accessibility statement must be in Slovak and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Slovak. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Zákon č. 351/2022 Z. z. o prístupnosti výrobkov a služieb pre osoby so zdravotným postihnutím.”

Including this will make it clear that the statement is fulfilling Slovakia’s national EAA obligations.

Enforcement Body in Slovakia

Slovakia’s regulations designate the Slovenská obchodná inšpekcia (SOI), Úrad pre reguláciu elektronických komunikácií a poštových služieb (RÚ), Rada pre mediálne služby, Dopravný úrad, and Národná banka Slovenska (National Bank of Slovakia) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Slovakia. Until further clarification, it is sufficient to include a generic line such as:

“In Slovakia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Microenterprise Exemption

Slovakia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Slovakia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Slovakia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Slovakia

Slovakia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Slovakia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Slovak, providing it in accessible formats (in Slovak), and making references to national laws and relevant enforcement bodies.

Slovak companies should ensure their accessibility statement is accessible in Slovak and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Slovak authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Slovenia has implemented the EAA through Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI). This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Slovenia that need to be taken into account to fully align with national regulations:

Language and Format

For Slovenia, the accessibility statement must be in Slovenian and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Slovenian. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI). This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Zakon o dostopnosti do proizvodov in storitev za invalide (ZDPSI).”

Including this will make it clear that the statement is fulfilling Slovenia’s national EAA obligations.

Enforcement Body in Slovenia

Slovenia’s regulations designate the Tržni inšpektorat Republike Slovenije (TIRS), Agencija za komunikacijska omrežja in storitve Republike Slovenije (AKOS), and Banka Slovenije as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Slovenia. Until further clarification, it is sufficient to include a generic line such as:

“In Slovenia, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Zakon o dostopnosti spletišč in mobilnih aplikacij (ZDSMA)

You may have already heard about the Zakon o dostopnosti spletišč in mobilnih aplikacij (ZDSMA), which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Slovenia’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Slovenia starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Slovenia allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Slovenia

Slovenia’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to €10,000.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Slovenia are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Slovenian, providing it in accessible formats (in Slovenian), and making references to national laws and relevant enforcement bodies.

Slovenian companies should ensure their accessibility statement is accessible in Slovenian and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Slovenian authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Sweden has implemented the EAA through Lag (2023:254) om vissa produkters och tjänsters tillgänglighet. This law follows the core requirements of the EAA, so the main content of an accessibility statement, as described earlier, is applicable. However, there are some specific considerations for Sweden that need to be taken into account to fully align with national regulations:

Language and Format

For Sweden, the accessibility statement must be in Swedish and written in clear and simple language. Additionally, any alternate formats, such as oral or braille versions, must also be provided in Swedish. This ensures the statement is accessible to persons with disabilities in the local language.

Reference to National Law

Although not legally required, it is helpful to mention that the statement is made in accordance with Directive (EU) 2019/882 as implemented by Lag (2023:254) om vissa produkters och tjänsters tillgänglighet. This clarification can be added in your statement, for example:

“This accessibility statement is drafted following the Lag (2023:254) om vissa produkters och tjänsters tillgänglighet.”

Including this will make it clear that the statement is fulfilling Sweden’s national EAA obligations.

Enforcement Body in Sweden

Sweden’s regulations designate the Post- och telestyrelsen (PTS), Konsumentverket (Consumer Agency), Transportstyrelsen (Transport Agency), and Finansinspektionen (FSA) as the main authorities responsible for enforcing accessibility in different sectors. However, depending on the sector of service, other authorities may be involved.

Currently, there isn’t a single portal for submitting EAA complaints in Sweden. Until further clarification, it is sufficient to include a generic line such as:

“In Sweden, the main authority for enforcing accessibility depends on the sector of service. We will assist you in contacting the appropriate authority if necessary.”

Role of Lag (2018:1937) om tillgänglighet till digital offentlig service

You may have already heard about the Lag (2018:1937) om tillgänglighet till digital offentlig service, which mandates public sector websites and applications to have an accessibility statement and feedback mechanism.

As said, this law applies only to the public sector, so private companies are not involved and must follow only the requirements established by the EAA, as already described in this article.

Microenterprise Exemption

Sweden’s implementation follows the EAA’s exemption for microenterprises (defined as businesses with fewer than 10 employees and a turnover of less than €2 million). Microenterprises are not required to provide an accessibility statement, but they may choose to do so voluntarily to demonstrate their commitment to accessibility.

Small and medium-sized enterprises (SMEs) and larger companies are not exempt and must comply by June 2025.

Deadline and Updates

The EAA requirements became mandatory in Sweden starting from 28 June 2025. While some provisions may phase in, businesses should ensure their accessibility statement is live by that date. There is no need to adapt the statement text itself, but be aware of the compliance timeline.

Sweden allows existing products/services to continue until this date before requiring updates, so it’s important to have the statement ready for the official deadline.

Penalties on Accessibility Matters in Sweden

Sweden’s regulations set penalties for non-compliance with accessibility requirements. Violations can incur fines of up to SEK 10 million.

By ensuring compliance with the accessibility statement template, businesses can avoid these penalties.

Summary

The content requirements for Sweden are largely the same as those outlined by the EAA; however, some key adaptations must be made for local regulations. These include translating the statement into Swedish, providing it in accessible formats (in Swedish), and making references to national laws and relevant enforcement bodies.

Swedish companies should ensure their accessibility statement is accessible in Swedish and published on their website (preferably in the footer). Additionally, the statement should be available in alternate formats upon request.

Lastly, companies should stay updated on any specific guidelines or requirements issued by Swedish authorities, as they may release additional details closer to the 2025 deadline. If new guidelines are introduced, businesses should ensure the template is aligned with those changes while maintaining the core requirements outlined in Annex V.

Accessibility Statement Template

Download our free Accessibility Statement Template

Below is a full Accessibility Statement example that incorporates all Annex V requirements. This template is written for a hypothetical service “MyService” and can be adapted to any service.

Please note: This template is provided as a starting point to help meet accessibility transparency requirements. However, using this template represents only a temporary or basic solution. To ensure complete and accurate compliance, we strongly recommend conducting a detailed analysis, supported by the expert team at AccessiWay. This approach allows for more precise evaluation of your service’s specific needs and adoption of the most appropriate measures to fully satisfy required accessibility standards.

Download WORD Template Get in touch with AccessiWay

About Us

Easily get your site or app on the road to online legal compliance with an all-in-one solution that covers your privacy and cookie policy, cookie banners, terms and conditions, and consent preferences.

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post European Accessibility Act (EAA) Accessibility Statement Guide & Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Payment Term	Description
15/30 MFI	Payment is due on the 15th or the 30th of the month following the invoice date
Upon Receipt	Payment is due immediately after the invoice is received
EOM	Payment is due by the last day of the month in which the invoice was issued
Net 7/10/30	Payment is due within 7, 10, or 30 days of the invoice date.
2/10 Net 30	The client receives a 2% discount if payment is made within 10 days of the invoice date; otherwise, the full payment is due in 30 days.
PIA	The full payment must be made before the work or delivery of goods begins.
CIA	Similar to PIA, but specifically means that payment must be made in cash before the service or goods are provided.
50% Upfront	The client must pay 50% of the total invoice amount as an advance payment before the work begins or goods are delivered.
Payment on Delivery (POD)	The client must make payment at the time of delivery of the goods or services.

Method	Pros	Cons
Free Terms and Conditions Generator	Easy to use and free. Gives a basic structure.	Might not cover everything your business needs.
High-Quality Terms and Conditions Generator	Written by pros, more reliable, and fits your business well.	Costs money, but it’s worth it for the quality you get.
Customizable Templates	Free and can be changed to fit your needs better.	Need to check and change them to make sure they fit well.
Competitor Analysis	Helps you see what others do and what you might need.	You have to make sure yours are different and right for you.

Aspect	Custom Privacy Policy for Website	Generic Privacy Policy for Website
Customizing	Privacy Policy fully customized to your website’s specific data practices.	Generic privacy policy template with limited customization.
Legal Compliance	Ensures full compliance with applicable data protection laws.	May not fully comply with all specific legal requirements.
Specific Practices	Includes detailed information on your unique data collection, use, and sharing.	Lacks details on specific data handling practices unique to your site.
Cost	More affordable with the use of a privacy policy generator, though may vary based on complexity.	Lower or free
Time and Effort	Reduced time and effort with a generator, Privacy Policy Generators for Website are usually designed to be user-friendly.	Less time and effort required initially, but as the generic privacy policy template is free, malfunctions and support can delay the process.
Risk of Legal Issues	Significantly reduced, as it is specifically designed to meet legal requirements.	Higher, due to potential inaccuracies and omissions.
Credibility with Users	Enhances, as it shows commitment to data protection.	May reduce, as it may appear less trustworthy to users.

Copyright Example: Understanding Copyright Notices

Carla Gonzalez Cidoncha — Wed, 12 Mar 2025 15:58:42 +0000

Did you know that everyone is a copyright owner? Once you’ve created your original work and fixed it in a tangible medium – like a photograph, a song, or a blog – you are automatically granted copyright!

However, today enforcing copyright is not so easy. That’s when copyright notices come in handy.

In this guide, we explain what copyright is, why it’s so important, and show you copyright examples that you can replicate on your website.

In short

What is Copyright?

How to Format a Copyright Notice

Is it Required by Law to Have a Copyright Notice?

Copyright Example

“All Rights Reserved”: What Does It Mean?

Where to Put Your Copyright Notice

What is Copyright?

Copyright is a type of intellectual property that protects the author of an original work once it’s fixed in a tangible medium. Many different types of works can be copyrighted: photographs, books, illustrations, songs, music compositions, computer programs, movies, blog posts, etc.

Once copyright is granted, owners have the exclusive right to copy, distribute, adapt, and display their work. However, there are times when copyrighted works can be used freely. For example, copyright law in the United States recognizes fair use for news reporting, teaching, research, and more.

Copyright is recognized internationally under the Berne Convention, but copyright laws are territorial and enforcement varies from country to country. So if your work is used (or infringed) in the U.S., you’ll have U.S. copyright, if it’s used in Italy, you’ll have Italian copyright, and so on.

Generally, copyrights last for the author’s life plus 70 years after the author’s death.

How to Format a Copyright Notice

Even though copyright is granted automatically, sometimes it’s useful to add a copyright notice to your website.

It’s a simple notice stating your name, the date, and a statement of rights. Its purpose is to inform people that the original content you’ve created belongs to you because you are the author.

How to Write a Copyright Notice

A copyright notice should include at least the following elements:

the copyright symbol (©);

a current year or year range;

your name as author and your website’s name. It can also be the name of an organization, a business, or a corporate name;

a statement of ownership (“All Rights Reserved”).

Here’s how they come together in a copyright example:

© 2025 John Doe. All Rights Reserved.

Is it Required by Law to Have a Copyright Notice?

No, it’s not required by law to have a copyright notice. The Berne Convention for the Protection of Literary and Artistic Works, which is ratified by 181 countries, grants copyright upon the creation of an original work.

However, a notice clearly signals that you own the work, making it harder for others to claim that they didn’t know it was copyrighted and discouraging unauthorized use.

Note

While a copyright notice is not required by law, certain copyright laws encourage the registration of copyright to enforce the exclusive rights of copyright through litigation. Registration is not mandatory but can grant additional protection. You can learn more here.

Copyright Example

A perfect copyright example is the one you can find on Apple’s website. As you can see, Apple combines all the elements we listed above in a simple notice.

Amazon uses the same approach – a simple copyright notice in the footer – but avoids the “All Rights Reserved” statement.

“All Rights Reserved”: What Does It Mean?

“All Rights Reserved” is a typical statement of copyright. It means that the author of the work reserves for himself all the rights to use, reproduce and distribute the work he created. Any unauthorized use is a copyright infringement.

An example of All Rights Reserved from Stephen King’s website

Even though this is by far the most common copyright statement, you can also find some variants.

Some Rights Reserved: this copyright statement is typical of the Creative Commons license. These types of licenses allow copyrighted work to be used freely, but require “Attribution”, that is, you must credit the creator of a work whenever that work is used. A copyright example of this type of license is Wikipedia:

No Rights Reserved: this copyright wording allows everyone to use the work freely, even without attribution. An example of a No Rights Reserved policy is The Met’s Museum Open Access Policy, which allows everyone to use their images freely.

Where to Put Your Copyright Notice

The most common place to add a copyright notice is a website’s footer. In this way, it is always visible and accessible.

You can also add a statement of copyright on a specific page on your website or app. For example, Netflix has a page called “Legal Notices” where there is a clear statement of copyright and a link to submit copyright infringements.

Finally, you can include your copyright disclosures in a Terms and Conditions document, which will help you protect your content in a legally binding way.

An example of a copyright clause generated with iubenda’s Terms and Conditions Generator

How iubenda can help

If you’re just looking for a way to write your copyright statement, then the information contained in this guide is enough. Remember to include all the elements we provided above.

Instead, if you want to create a proper Terms and Conditions document with copyright disclosures, we can help you with that!

Our Terms and Conditions Generator comes with +100 pre-drafted clauses, including specific clauses for copyright and the protection of original content, and can be translated into +15 languages in just one click.

Curious to give it a try?

Try it now

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

The post Copyright Example: Understanding Copyright Notices appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

User Agreement Template

Carla Gonzalez Cidoncha — Thu, 13 Feb 2025 11:46:06 +0000

A user agreement can help you define the conditions of use of your website or app, as well as how users should interact with it.

In this article, we’ll explain what a user agreement is, how to create one, and give you a user agreement template that you can use for your website.

In short

What Is a User Agreement?

Why Do You Need a User Agreement?

What Is the Difference Between a User Agreement and a Contract?

How to Create a User Agreement?

What to Include in a User Agreement?

User Agreement Template

How iubenda can help

What Is a User Agreement?

A user agreement is a document that defines how users should interact with your website, service or app.

It is a legally binding agreement that sets out the conditions, roles, and limitations of using your website or service. In other words, it sets expectations about what your users can or cannot do on your website and provides a framework to resolve disputes if they arise.

Are “User Agreement” and “Terms and Conditions” the same thing?

Yes, they are basically the same thing. Terms and Conditions define the rules of your website, which is the same purpose as a User Agreement.

These terms are often used interchangeably, depending on the context. For example, a User Agreement can also be called “Terms of Use” or “Terms of Service”.

Why Do You Need a User Agreement?

User agreements aren’t always required, but you may need one if your website handles complex scenarios – for example, if you allow user accounts or discussions. In cases like this, you may want to define exactly what is acceptable and what is not, and what are the consequences of breaching your terms.

A proper user agreement policy will help you protect yourself and your business from potential liabilities, and it will also enhance trust and transparency with your users, since they will know what to expect from your website or service.

What Is the Difference Between a User Agreement and a Contract?

A user agreement and a contract are both legal documents, but they’re different in scope and application.

A contract is usually a formal document between two or more parties, and it includes details that they’ve agreed to. For example, an employment contract.

A user agreement, on the other hand, is a standardized document that refers to a broader audience, such as website visitors or app users.

How to Create a User Agreement?

Creating a user agreement can involve several steps.

Understand your business needs: since this document is made to protect you, it’s important to understand what kind of behavior or actions you want to regulate and what liabilities you aim to mitigate.

Outline your agreement: using a user agreement template can be a good starting point, but if you want a document that is tailored to your exact needs, then it’s better to seek the help of a legal expert or to use a professional generator.

Use simple language: avoid legalese or sentences that are hard to understand. Your user agreement should be written in clear terms.

Add it to your website: remember to add your user terms to your website and to make it accessible from every page of your site (a good way is to add it to the footer of our website).

What to Include in a User Agreement?

Every user agreement is different because every business needs specific clauses tailored to its activity. However, there are some elements that we can find in almost every user agreement:

Introduction

Registration, Termination, Security of Accounts

Intellectual Property Rights

Acceptable Use and User Restrictions

User-Generated Content

Conditions of Sale

Limitations of Liability

Dispute Resolution

Governing law and venue of jurisdiction

Changes to the Terms

Acceptance of Terms

Contact Information

Let’s examine them one by one.

Introduction

This first section of your user agreement should introduce the purpose of the terms, providing a clear overview of what is included in the document. This means specifying what the terms apply to, as well as the effective date of the document.

Registration, Termination, Security of Accounts

If your website allows the creation of user accounts, you should explain the process and requirements to create and maintain an account. Don’t forget to mention what could lead to an account being suspended or deleted, such as violation of terms, fraudulent activity, or extended inactivity.

Intellectual Property Rights

In this section, clarify who owns the rights to all content and intellectual property associated with your website or service. You can state that you retain all rights to their content, including text, graphics, logos, and software, with phrases like “All Rights Reserved.”

Acceptable Use and User Restrictions

In this section, specify what is considered acceptable and unacceptable behaviors on your website. Examples of misconduct are scraping data from the service, unauthorized copying and pasting of content, and other forms of misuse.

You should also define what are the consequences of misconduct, such as the suspension or termination of the account, a warning, or legal actions.

User-Generated Content

In cases when user-generated content is allowed – that is, content that users create, upload, or share on your website – you should define what is considered acceptable content and what is prohibited (e.g., offensive, illegal content in comments).

You might also reserve the right to remove or modify user content that violates these guidelines.

Learn more about acceptable use policies here

Conditions of Sale

If you own an online store, or you allow purchases on your website, you should clearly define your conditions of sale. The details include:

Purchasing and billing: specify the pricing structure, whether there are any additional costs, and what payment methods you accept.

Delivery and shipping: define the details about the timeframe of delivery and any shipping costs.

Returns and refunds: in this section, explain how customers can return an item they bought from you, how they can get a refund, and what items can’t be returned.

Warranty: in this section, specify the guarantees or exclusions of implied warranties provided.

Learn more about Terms and Conditions for online stores

Limitations of Liability

Here, you should explain what you cannot be considered liable for. This section is important because it limits your liability in cases of issues, like damages or losses incurred by the user in connection with your service.

Dispute Resolution

Here, detail the specific process for resolving disputes between you and your user.

Governing Law and Venue of Jurisdiction

The Governing law and venue of jurisdiction clause specifies what legal framework will be applied in case of dispute, when the terms need to be enforced. This clause is important because it ensures that all parties are aware of the legal standards in place.

Changes to the Terms

Describe the procedure for modifying your terms, including how changes will be communicated to users, and how users can terminate the agreement if they do not accept the new terms.

Acceptance of Terms

It’s important that you have your users accept your terms. You can do it through a clickwrap agreement, which involves users to actively click on a checkbox.

Contact Information

Provide your main contact details, including physical address, email, and phone number. It helps users to make inquiries, lodge complaints, or seek support.

User Agreement Template

Here below you’ll find our free user agreement template. Here’s how to use it:

Download the template: Get our free User agreement template in Word Doc or copy and paste the HTML directly into your website.

Fill in business and contact details: Before you publish it, fill in all the [brackets] with your business info and contact details.

Customize sale and service clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

User Agreement Template (HTML Text)

Copy and paste the User Agreement Template HTML directly into your website.

User Agreement of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Use template. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use template. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use template. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

User Agreement Template (WordPress)

Copy and paste the User Agreement Template directly into your WordPress editor.

User Agreement of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Use template. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use template. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use template. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

User Agreement Template (Word DOCX)

Download the Terms of Use template Word DOCX

Is it ok to use a User Agreement Template?

Using a basic template is not wrong by default, but it can come with significant risks to you and your business. User Agreements are complex legal documents that cover multiple legal scenarios (eg. commercial law, copyright laws, liabilities, etc.), and jurisdictions, and must apply to your specific business practices. This is difficult to achieve with a basic template.

If using a template seems too complicated and a bit risky, we recommend seeking the help of a legal expert or using a professional solution.

How iubenda can help

With iubenda, you can create your professional User Agreement in just a few minutes.

Our Terms and Conditions Generator comes with a guided setup so that you don’t have to figure it all out on your own.

You can choose from +100 pre-drafted clauses, translate your document into +15 languages in a single click, and add it to your website by simply copying and pasting the code we provide.

Try iubenda now

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

The post User Agreement Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Payment Terms Clause for Your Terms and Conditions

Carla Gonzalez Cidoncha — Tue, 04 Feb 2025 11:29:11 +0000

Terms and Conditions is a legally binding document that helps protect your business. If you own an online store, they’re especially important, because they define the conditions of sale of your e-commerce: shipping, returns and refunds, payment terms and conditions, and more.

In this article, we’ll take a closer look at the payment clause in terms and conditions, what it is, and how you can write it.

In short

What are Payment Terms and Conditions?

How Do You Write Payment Terms and Conditions?

What is an Example of a Payment Terms Clause?

Payment Terms Examples

Payment Terms and Conditions for E-Commerce

Contract Payment Terms

Invoice Terms and Conditions

How iubenda Can Help

What are Payment Terms and Conditions?

Payment Terms and Conditions basically outline how a business expects to be paid for its services or goods. They define all the conditions around payments, such as schedules, payment methods, and more.

In e-commerce stores, payment terms usually outline:

the payment methods you accept in your store (e.g., credit card, PayPal, gift cards);

offers or discounts;

subscription details – if applicable;

any taxes or additional costs;

how refunds are handled.

If you’re a freelancer or you work as a contractor, you may also have your payment terms and define how you accept payments for your services, any payment deadlines, or penalties for late payments. We’ll expand on this topic below, in the section about contract payment terms.

Having clear payment terms is essential for your business because your customers will know exactly what to expect when they buy from you.

How Do You Write Payment Terms and Conditions?

To be effective, your terms and conditions of payment should be accessible and easy to read. Avoid using legalese and instead, write in a simple language that your customers can understand.

Then, make sure to include all the payment details that apply to your e-commerce. Every business is different and has different needs, but some common information for online stores is:

Payment timeline: the majority of online stores require payments upfront, but you may also offer flexible payment options, depending on your business model.

Accepted payment methods: list all the payment methods you accept in your store. For example, credit or debit cards, PayPal, Apple Pay, Google Pay, bank transfers, etc.

Explain handling of failed payments: sometimes, payments might fail due to insufficient funds or technical issues. Explain how you handle these situations.

Taxes and additional fees: clarify whether additional fees will be applied at checkout. For example, shipping costs, customs fees, or taxes.

Late payment penalties (if applicable): if you allow delayed payments or payment plans, you may also choose to include a clause for late payment penalties to ensure compliance.

Moreover, make sure to add all the details about refunds and returns, shipping costs, and delivery.

Learn more about Terms and Conditions for online stores

What is an Example of a Payment Terms Clause?

An example of a simple payment terms clause can read something like this:

All orders must be paid in full at the time of checkout. We accept Visa, MasterCard, PayPal, and Apple Pay. Orders will not be processed or shipped until payment has been successfully completed. If payment is declined or fails for any reason, the order will be held for 48 hours while we attempt to resolve the issue. Customers will be notified immediately of any payment issues. Refunds for eligible returns will be issued to the original payment method within 14 business days of receiving the returned items.

As you can see, it’s a simple paragraph with all the necessary details.

However, keep in mind that having just payment terms and conditions may not be enough for your e-commerce. In order to comply with consumer regulations, you need to address all the information related to the conditions of sale, such as:

payments;

shipping;

returns and refunds;

warranty;

and more.

Payment Terms Examples

Now let’s take a look at some sample payment terms, to see how these elements come together.

Payment Terms and Conditions for E-Commerce

As we said, the main instance where you’ll find payment terms and conditions is in online stores, as they define all the details about processing payments.

An example of a Term of payment clause generated with iubenda’s Terms and Conditions Generator

Contract Payment Terms

If you’re a contractor or freelancer, having solid payment terms can help you in your work. They define how you expect to be paid and any additional fees or discounts you may apply, ensuring your clients know exactly what to expect when they hire you.

For example, you may require a percentage of the bill to be paid in advance or apply a penalty for delayed payments.

Contract payment terms usually include the following clauses:

Payment schedule: Specifies the timing of payments, such as upfront, periodic, or final payments.

Payment due date: Defines when payment is due after the invoice is issued (e.g., immediate, 30 days, 60 days).

Payment methods: Describes how payments will be made (e.g., bank transfer, credit card, or online platforms).

Advance payments: Specifies whether full or partial payment is required upfront.

Late payment terms: Specifies penalties for late payments, such as suspension of services or financial charges.

Dispute resolution: Outlines procedures for handling payment disputes.

Invoice Terms and Conditions

Invoice terms are linked to contract payment terms, since they define the methods of payment and its schedule. If you own a business, it’s important to understand the invoice terms, so that you can apply them properly.

Here below we’ve listed the main ones:

Payment Term Description

15/30 MFI Payment is due on the 15th or the 30th of the month following the invoice date

Upon Receipt Payment is due immediately after the invoice is received

EOM Payment is due by the last day of the month in which the invoice was issued

Net 7/10/30 Payment is due within 7, 10, or 30 days of the invoice date.

2/10 Net 30 The client receives a 2% discount if payment is made within 10 days of the invoice date; otherwise, the full payment is due in 30 days.

PIA The full payment must be made before the work or delivery of goods begins.

CIA Similar to PIA, but specifically means that payment must be made in cash before the service or goods are provided.

50% Upfront The client must pay 50% of the total invoice amount as an advance payment before the work begins or goods are delivered.

Payment on Delivery (POD) The client must make payment at the time of delivery of the goods or services.

How iubenda Can Help

If you’re looking for a way to create Terms and Conditions for your business, then iubenda may be the solution for you!

With our Terms and Conditions Generator, you can create a comprehensive document for your business that contains all the required clauses – not just payment terms!

Choose from 100+ professionally drafted clauses, translate your document into +15 languages, and follow our guided setup to create a document that’s in line with your business needs.

Try iubenda now
Or take a look at our Free Terms and Conditions Template

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

The post Payment Terms Clause for Your Terms and Conditions appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Disclaimer Template for Your Website

Carla Gonzalez Cidoncha — Mon, 03 Feb 2025 11:02:45 +0000

Disclaimer Template for Your Website

In short

A disclaimer is a statement that can help you limit your liabilities in certain cases. In this guide, you’ll find a disclaimer template that you can customize to your needs and add to your website.

Jump to…

What Is a Disclaimer Statement?

Are Disclaimers Legally Required?

Types of Disclaimer Templates

Disclaimer Template for Your Website

Is It Safe to Use a Disclaimer Template?

Download our free Disclaimer template

Download our free disclaimer template right away, customise it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What Is a Disclaimer Statement?

A disclaimer is a statement that can help you limit your liabilities. It’s often used to inform people that the person or organization providing information or service is not liable for any consequences or damages that may come from it.

Are Disclaimers Legally Required?

Generally, disclaimers aren’t legally required, but they’re often recommended if you think that your products or services could be misused, or if your content could be misinterpreted. In other words, it is suggested to use a disclaimer to provide for situations that could go wrong!

Let’s imagine that you have a blog that talks about fitness and health. Your visitors might read your blog post and interpret what you wrote as medical advice – which is not good for you.

A disclaimer that says:

The information provided here is for general informational purposes only and is not intended as medical advice. Always consult with a qualified healthcare professional for personalized advice and treatment.

could help you prevent problems.

Types of Disclaimer Templates

As you may already know, disclaimers can have different purposes. For example, you may use them to limit your liabilities, by defining the conditions under which you may be held liable; you can protect your original content from misuse with copyright disclaimers, or you can set a limit to the warranty of your products.

Different types of disclaimer templates can include:

Liability Disclaimer Template: A liability disclaimer is used to protect your business or website from legal liabilities. It usually explains the applicable liability as well as the limitation of such liability, so that visitors know what they’re agreeing to when they use your website or services.

Warning Disclaimer Examples: Warning disclaimers are often used to highlight specific risks related to products, services, or content. These disclaimers let users know about any potential dangers or safety issues they should be aware of before using a product or service. For instance, a website selling electronics might include a warning disclaimer about how to handle them safely, while a recipe blog might have health warnings about ingredients or allergies.

Survey Disclaimer: If you’re collecting data from users through surveys or forms, it’s important to have a survey disclaimer in place to let participants know how their information will be used. It explains things like data privacy, confidentiality, and whether the data will be shared with third parties.

You can find more examples in our dedicated guide

Disclaimer Template for Your Website

Here’s the sample disclaimer template for your website.

How to Use the Template

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

What this Template covers: The template covers different types of business for both business-to-business (B2B) and business-to-consumer (B2C) scenarios. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Disclaimer Template (HTML Text)

Copy and paste the Disclaimer Template HTML directly into your website.

DISCLAIMER of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. This document was generated with the use of the Disclaimer Template. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Information about this document This document was generated with the use of the Disclaimer Template. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Disclaimer Template.

Disclaimer Template (WordPress)

Copy and paste the Disclaimer Template WordPress directly into your website.

DISCLAIMER of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. This document was generated with the use of the Disclaimer Template. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Information about this document This document was generated with the use of the Disclaimer Template. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Disclaimer Template.

Disclaimer Template (Word DOCX)

Download the Disclaimer template Word DOCX

Is It Safe to Use a Disclaimer Template?

It depends. Disclaimer templates are usually very handy, because they are free resources that you can customize to your needs. However, when it comes to legal protection, you need to use them with care.

Legal disclaimers are important, because they can act as the first layer of legal protection for you and your website. That’s why mindlessly copying and pasting from a disclaimer template isn’t always beneficial.

Make sure that you’re using a disclaimer template that’s been approved by a legal expert – like the one on this page. Otherwise, better ask for the help of a lawyer, or use a professional generator!

Protect your website with Terms and Conditions

As we said, disclaimers can be very useful. However, if your website handles complex scenarios or if you own an e-commerce store, you better have a Terms and Conditions document, too!

Terms and Conditions are a legally binding document that helps you define the rules of your website. They can provide stronger protection than simple disclaimers, that’s why it’s often recommended to have them.

With iubenda, you can create your lawyer-crafted Terms and Conditions document, by choosing from +100 pre-drafted clauses that you can customize to your needs. Our Terms and Conditions Generator supports every kind of scenario, from simple websites to complex SaaS business or online stores.

Try it now!

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Disclaimer Template for Your Website appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Free Return and Refund Policy Template

Carla Gonzalez Cidoncha — Thu, 23 Jan 2025 16:20:21 +0000

Free Return and Refund Policy Template

In short

E-commerce has revolutionized the way we shop, offering unparalleled convenience to customers all around the world. However, running an online store comes with its own set of legal responsibilities, especially when it comes to return and refund policies.

This article will provide a comprehensive guide on crafting a return and refund policy that complies with regulations in the EU, UK, and the US and give you a return policy template and refund policy template that you can use for your business.

Jump to…

What Is a Return Policy?

Why You Need a Return Policy

What Is a Refund Policy?

Why You Need a Refund Policy

What’s the Difference Between a Return Policy and a Refund Policy?

Return and Refund Policy: Legal Requirements

What to Include in a Return and Refund Policy

Return and Refund Policy Sample

Small Business Return Policy Example

Boutique Return Policy Example
SaaS Business Return Policy Example

Return and Refund Policy Template

FAQ

Is a Return and Refund Policy Enough?

Download our free Return and Refund Policy template

Download our free return and refund policy template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What Is a Return Policy?

A return policy is a set of guidelines that helps a business manage returns. It defines when a customer can return an item, the timeframe within which returns are accepted, the process to request a return, etc.

Having a clear return policy helps simplify the return process and gives your customers an exact idea of what they can expect when they buy from you.

Why You Need a Return Policy

If you sell online, a return policy is a must-have: most countries’ industry regulations require online stores to have an agreement to inform users about their policy on returns and refunds.

For example, in the EU, the right of withdrawal can go from 14 days to 1 year and 14 days, if users are not informed of their rights before accepting your return policy or Terms and Conditions document. Also, you’ll have to pay the return shipping costs for EU customers.

In the US, not having a clear return policy can result in legal complications and damage your brand reputation.

What Is a Refund Policy?

A refund policy is a clear statement that outlines your conditions for requesting and receiving a refund for products or services. It is extremely important in e-commerce.

The information it includes can vary depending on what you sell, but it typically covers the products or services eligible for a refund, the timeframe in which a refund can be requested, and the process for requesting and receiving a refund.

Why You Need a Refund Policy

As for the return policy, providing details about refunds to your customers is a requirement under consumer laws.

In the EU, consumers have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a salesperson, within 14 days for a full refund.

In the US, there is no federal law. However, under several state laws, if no refund notice was made visible during purchase, consumers are automatically granted extended refund rights.

Having a clear return and refund policy also creates a positive experience for your customers

When shopping online, you’ve probably hesitated to buy a product because you weren’t sure if you could return it and get a refund… Well, here it is!

A clear return and refund policy influences whether a client will make their first purchase and encourages repeat business by building trust. Having a transparent refund policy shows that you are willing to make things right if problems arise.

Moreover, if a customer has a problem with a product, knowing that they can get a refund or exchange within a certain timeframe can make a big difference in their overall experience with your business. On the other hand, a no-return and no-refund policy can drive customers away.

What’s the Difference Between a Return Policy and a Refund Policy?

As you can see, returns and refunds are often managed together, but the processes that these policies manage are different.

A return policy defines when and how your customers can return what they’ve purchased from you and then request a refund or exchange.

A refund policy outlines whether refunds are accepted and when they are issued. There may be times when customers can get a refund but are not expected to return the product they purchased. For example, if the product is faulty or damaged.

Return and Refund Policy: Legal Requirements

Providing all the details concerning returns and refunds isn’t just good practice, but it’s also legally required by many consumer regulations. In many countries, when customers are not made aware of their rights, they are automatically granted extended rights – like the 1-year and 14-days return period in the EU we mentioned earlier.

Let’s take a closer look at the guidelines governing returns and refunds in Europe, the United Kingdom, and the United States.

Returns and refunds in the EU and UK

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Here are the rules:

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They don’t have to give any reason.

Customers have another 14 days to return the goods once they’ve told you.

You must refund within 14 days of receiving the withdrawal decision. Anyway, you may withhold the refund until you receive the goods back, or until the customer gives you proof that they’ve sent the goods back, whichever is the earliest.

As for the return shipping costs,

Usually, in the EU and UK consumers have to pay for the return shipping costs, but this is something you must inform them about before the purchase.

However, not all products are covered by the right to cancel. For example, the following items can’t be refunded:

perishable goods;

personalized items and custom-made items;

services that have been fully performed (in certain specific circumstances);

newspapers and magazines;

culture and sports events.

Return and refunds in the US

As we already said, in the United States, laws surrounding return and refund policies can vary by state. However, it’s a good practice to offer a clear and concise policy. A 30-day return policy is often considered standard.

As for return shipping costs, it’s common for customers to pay for return shipping costs (unless the item is defective or the wrong item was sent), but you need to clearly state that in your return policy.

Moreover, in your return policy, you may include a list of non-returnable items, such as:

perishable items;

gift cards;

downloadable software;

health and personal care items.

What to Include in a Return and Refund Policy

Before diving into the return and refund policy template, let’s examine the essential elements of a sound return and refund policy.

Your return and refund policy should include at least the following sections:

Timeframe for return: How long do your clients have to return the products? This usually falls between 14 and 30 days.

Condition of return: What condition should the products be in when they’re returned? As a general rule, products should be unused, in their original packaging, and with all tags attached.

Shipping cost: Who is responsible for the shipping costs? In general, customers pay for the shipping costs, but you should clearly state that.

Refund method: How do you issue refunds? What products can be refunded? Explain whether you’ll refund your customers through the original payment method, as store credit, or as an exchange. Note that in the EU, customers have the right to always receive a refund on their original payment method, and store credits and exchange can only be added as alternative options.

Exceptions and exclusions: What items aren’t eligible for return or refund? For example, final sale items (in the US), custom-made products, or perishable goods can’t usually be returned.

Contact information: This is so customers can reach out with any questions or issues related to their return.

Return and Refund Policy Sample

Return and refunds can vary depending on the type of store. Usually, big e-commerce stores tend to have a more permissive return policy, while small businesses could choose a stricter one to protect them from excessive returns.

Small Business Return Policy Example

The return policy of a small business can vary a lot depending on what kind of business it is, what products it sells, and who its customers are.

For instance, a small e-commerce business might let you return items within 14/30 days for a full refund, and add exchanges or store credit as refund options. Sometimes, small businesses might also have a “final sale” policy on their products, meaning that items can’t be returned.

These policies are designed to protect the business from potential losses while still offering customers a fair and reasonable way to address any issues with their purchases.

The return policy statement of a small business on Etsy

Boutique Return Policy Example

A boutique return policy usually reflects the personalized and customer-focused nature of small, independent shops.

In a boutique setting, the return policy is often flexible and customer-focused, while also protecting the business from excessive returns. For example, a boutique might let you return items within 14 to 30 days of purchase, as long as they’re in their original condition and packaging with tags attached. The policy might also include options like store credit or exchanges instead of full refunds, especially for items on sale or custom orders.

This approach balances the need to keep customers happy with the financial realities of running a smaller business.

The return policy of Wild Oak Boutique

SaaS Business Return Policy Example

SaaS businesses usually have a return policy based on subscription terms and refunds for digital products.

Since SaaS products are often delivered instantly and used immediately, some companies may apply exceptions to the right of withdrawal. Some SaaS companies might also have rules about trial periods, cancellations, and things like setup fees or custom integrations.

An example of Return Policy created with iubenda’s Terms and Conditions Generator

Return and Refund Policy Template

Here below is a standard return and refund policy template that you can use for your online store. Remember to customize each section according to your business needs.

How to Use the Template

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

What this Template covers: The template covers selling physical goods and includes sections for business-to-consumer (B2C) sales. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, so make sure they comply with the laws where your customers are.

Return and Refund Policy Template (HTML Text)

Copy and paste the Return and Refund Policy Template HTML directly into your website.

Return and Refund Policy of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. This document was generated with the use of the Return and Refund Policy Template. Right of Withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising Your Right of Withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal Period For goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods. For multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of Withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. Returning Physical Goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. Contact All communications must be sent using the contact information provided in this document. Example Withdrawal Form Addressed to: _____________________________________________ I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service: _____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal) Ordered on: _____________________________________________ (insert the date) Received on: _____________________________________________ (insert the date) Name of consumer(s): _____________________________________________ Address of consumer(s): _____________________________________________ Date: _____________________________________________ (sign if this form is notified on paper) Information About This Document This document was generated with the use of the Return and Refund Policy Template.

Return and Refund Policy Template (WordPress)

Copy and paste the Return and Refund Policy Template WordPress directly into your website.

Return and Refund Policy of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. This document was generated with the use of the Return and Refund Policy Template. Right of Withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising Your Right of Withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal Period For goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods. For multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of Withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. Returning Physical Goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. Contact All communications must be sent using the contact information provided in this document. Example Withdrawal Form Addressed to: _____________________________________________ I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods/for the provision of the following service: _____________________________________________ (insert a description of the goods/services that are subject to the respective withdrawal) Ordered on: _____________________________________________ (insert the date) Received on: _____________________________________________ (insert the date) Name of consumer(s): _____________________________________________ Address of consumer(s): _____________________________________________ Date: _____________________________________________ (sign if this form is notified on paper) Information About This Document This document was generated with the use of the Return and Refund Policy Template.

Return and Refund Policy Template (Word DOCX)

Download the template Word DOCX

Important

Please be aware that this is a standard template. Depending on your business structure, the kind of product you offer, and your operational location, it might be necessary to modify terms or include additional details to comply with legal standards. Keep in mind that a return and refund policy is merely one section of a Terms and Conditions document. It is HIGHLY recommended to provide a comprehensive Terms document to your customers to fulfill legal obligations and safeguard your interests.

Where to Add Your Return and Refund Policy

Besides being clear and easy to read, your return and refund policies should also be easy to find on your website. In this way, customers can see it before they buy. A few key places to list this policy include:

Your website footer

FAQ page

Product page

Cart

Checkout

Please note that you could also add the return and refund policy in your Terms and Conditions rather than having a separate agreement.

Frequently Asked Questions

How do you write a good refund policy?

A good refund policy is clear, concise, and easy to understand. It should outline who is eligible for a refund, which products are covered, and any conditions or exclusions. Include a timeframe for requests, the process customers need to follow, and who is responsible for costs like return shipping.

What is an example of a refund policy statement?

An example could be: “You may request a refund or return the product within 14 days of delivery, provided it is unused and in its original packaging. Please contact us at [email address] to initiate the process.”

What is the US law on refunds?

In the US, refund laws vary by state, but generally, retailers are not legally required to offer refunds unless the product is defective or misrepresented. Many businesses adopt their own policies to build customer trust.

What is the basic return policy?

A basic return policy typically allows customers to return products in their original condition within a set timeframe, often 14-30 days. It usually specifies whether refunds, exchanges, or store credit will be offered and any costs associated with returns, like shipping fees.

How do you write a simple return policy?

To write a simple return policy, state the time limit for returns and any conditions, such as requiring the item to be unused and in original packaging. Explain the process for initiating a return and whether the customer will receive a refund, exchange, or store credit. Use plain language and keep it short.

How many days is a return policy?

The number of days varies depending on your country’s legislation, but common timeframes are 14, 30, or 60 days from the date of purchase or delivery. Some companies may offer extended return periods during special occasions, like holidays.

Is a Return and Refund Policy Enough?

A return and refund policy is an important document, but it is not enough on its own. A well-rounded business should have a Terms and Conditions document to be protected from legal and financial risks.

Terms and Conditions are strongly recommended for e-commerce because they contain all the information about the conditions of sale and disclosures on methods of payment, shipping, delivery, withdrawals, cancellation conditions, warranties, etc. – as commonly required by consumer protection regulations.

That is why your return and refund policy should be included in your Terms and Conditions.

Create your Terms and Conditions with iubenda

With our Terms and Conditions Generator you can – among other things – inform customers about your policies regarding returns and refunds.

Our solution lets you easily generate and manage Terms and Conditions that are professional, customizable from over 100 clauses, drafted by an international legal team, available in +15 languages, and up to date with the main international legislations.

It comes with:

guided set-up;

hundreds of possible personalizations;

legislation monitoring;

plug-and-go integrations for popular store platforms such as Shopify and WooCommerce;

pre-defined scenarios: buildable text modules for marketplace, affiliate programs, copyright, eCommerce, mobile, and more.

The solution is optimized for everything from eCommerce (including affiliate programs), blogs, and apps, to complex scenarios like marketplace and SaaS.

Protect your business with Terms and Conditions
Try our Generator

About Us

The solution to generate your Privacy Policy. Customizable from 1700+ clauses, available in 9 languages and self-updating

www.iubenda.com

Still have questions?
Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Free Return and Refund Policy Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Acceptable Use Policy Template

Carla Gonzalez Cidoncha — Mon, 30 Dec 2024 15:33:49 +0000

Acceptable Use Policy Template

In short

If your website handles complex scenarios, then having an acceptable use policy can be a really good idea. In fact, an acceptable use policy can help you define what is acceptable and what is not on your website.

In this guide, we’ll explain what an acceptable use policy is, when you need it, and give you an acceptable use policy template for your website.

Jump to…

What Is an Acceptable Use Policy?

What Are the Requirements of an Acceptable Use Policy?

What Is the AUP Policy Structure?

What are Examples of Acceptable Use Policy?

Acceptable Use Policy Template

Where to Add Your Acceptable Use Policy

How to Get Users Agree to Your Acceptable Use Policy

Acceptable Use Policy vs Terms of Service

Download our free Acceptable Use Policy template

Download our free acceptable use policy template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What is an Acceptable Use Policy?

An Acceptable Use Policy (AUP) is a document that defines the rules for using an organization’s website, network, or tech resources. Companies, educational institutions, or government agencies typically use it to maintain network security, protect users’ privacy, and ensure the responsible use of the resources.

An Acceptable Use Policy defines what is allowed and what is not allowed on a particular website, as well as the consequences of violating the policy. For example, one of the consequences could be the suspension of the user’s account.

Having an AUP Policy is not required by law, but it’s often recommended if your website handles complex scenarios.

What Are the Requirements of an Acceptable Use Policy?

First of all, an acceptable use policy should be clear and easy to understand. Since it covers key aspects of a website’s usage, it should leave little room for interpretation: everyone needs to understand exactly what is and what is not allowed.

Then it should define the scope of the rules. That is who the AUP applies to – e.g., users, customers, employees, students, etc. – and what is covered by the policy – e.g., devices, networks, website.

An Acceptable Use Policy should also include reference to applicable laws and regulations, such as data protection laws or intellectual property rights, in order to avoid legal complications.

Finally, it should highlight what are the consequences of violating the policy. This could be anything from suspending the account or access to the service, official warnings, or even termination of the service.

What is the Acceptable Use Policy Structure?

Following what we said in the previous paragraph, an Acceptable Use Policy Template should include at least these sections:

Introduction: An overview explaining the purpose of AUP and who it applies to.

Acceptable uses: This section defines the behaviors that are allowed on the website or organization.

Unacceptable uses: Here, instead, you should define what is not acceptable. For example, unauthorized access, copyright infringements, and so on.

Monitoring and enforcement: Define how your organization monitors compliance with the policy and what action will be taken against violators.

Consequences of violation: Explain what happens if a user breaks the rules.

What are Examples of Acceptable Use Policy?

Acceptable Use Policies can be used in different scenarios. Let’s take a look at some examples.

SaaS AUP

A SaaS business can use an Acceptable Use Policy to define the way its service can be used. For example, PayPal doesn’t allow users to process transactions related to the sale of products that could harm individuals.

Forum AUP

Many forums have an AUP that outlines what kind of content can be published on the platform and what kind of behavior is not allowed. For example, Quora, like many other forum platforms, prohibits spam, harassment, hate speech, and other forms of inappropriate content.

Corporate AUP

Companies may create an AUP policy to govern how employees use workstations, email, and the Internet. For instance, they can limit personal use of company devices and detail the security measures to follow when using these devices (e.g., avoid using public Wi-Fi networks).

School and Universities AUP

Schools and universities often create an AUP to regulate how students can use computers and internet access. The policy usually covers appropriate online behavior, such as not accessing inappropriate websites or infringing copyright.

The Acceptable Use Policy of the University of Tennessee

Acceptable Use Policy Template

Here is a basic Acceptable Use Policy Template you can adopt for your organization.

How to Use the Template

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

What this Template covers: The template covers different types of business for both business-to-business (B2B) and business-to-consumer (B2C) scenarios. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Acceptable Use Policy Template (HTML Text)

Copy and paste the Acceptable Use Policy Template HTML directly into your website.

Acceptable Use Policy of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. This document was generated with the use of the Acceptable Use Policy template. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Information about this document This document was generated with the use of the Acceptable Use Policy template. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Contact All communications must be sent using the contact information provided in this document. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Acceptable Use Policy template.

Acceptable Use Policy Template (WordPress)

Copy and paste the Acceptable Use Policy Template HTML directly into your website.

Acceptable Use Policy of [website name] Our website is provided by: [name/company and full address] Contact email: [email address] You must read this document carefully. This document was generated with the use of the Acceptable Use Policy template. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Information about this document This document was generated with the use of the Acceptable Use Policy template. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Contact All communications must be sent using the contact information provided in this document. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Acceptable Use Policy template.

Acceptable Use Policy Template (Word DOCX)

Download the template Word DOCX

Please note

Using a template can be tricky if you don’t know exactly what to include. To avoid problems, we recommend seeking the help of a legal expert, or using a professional generator.

Where to Add Your Acceptable Use Policy

Once you’ve created your AUP, it’s time to add it to your website. Like any other legal document on your website, your policy should also be easily accessible. So it’s a good practice to either add it to the footer, or to include it in your Terms of Service. It’s also important to add a link to your AUP policy at critical points in the user experience, such as during subscription or account creation.

How to Get Users Agree to Your Acceptable Use Policy

In order to get users to agree to your Acceptable Use Policy, you can use the clickwrap method which is commonly used for agreeing to Terms and Conditions. With clickwrap, you add a checkbox at the end of your forms (such as checkout or account creation) and make users actively click on it – to acknowledge that they’ve accepted your policy.

Acceptable Use Policy vs Terms of Service

As we said, an Acceptable Use Policy specifically outlines behaviors and actions that are prohibited or permitted while using a service, often focused on ensuring ethical and legal use.

On the other hand, Terms of Service have a broader scope and define the rights and responsibilities of both the service provider and the user, including things like payment, liability, and service limitations.

So your AUP policy could also just be a specific section of your Terms of Service.

Looking for an easy way to create your Terms of Service?

iubenda’s Terms and Conditions Generator allows you to create professionally crafted Terms in just a few clicks. Choose from the +100 pre-drafted clauses, add your own, and start protecting your business!

Try it now
or Check our Free Template

About Us

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Acceptable Use Policy Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

The Essential Small Business Terms and Conditions Template: What You Need to Know

Juan Ruiz — Fri, 23 Feb 2024 17:29:50 +0000

The Essential Small Business Terms and Conditions Template: What You Need to Know

In short

Running a small business is exciting, but it also comes with many responsibilities. A key tool to help you protect your business and define the expectations between you and your customers is to have in place a small business terms and conditions template, also known as a terms and conditions document.

This guide will explain why this document is crucial for your business, what details it should include, and how you can create one for your business as easily and quickly as possible.

Jump to…

Why Terms and Conditions Matter

Why Your Small Business Needs Terms and Conditions

Key Clauses for Your Small Business Terms and Conditions

How do you create terms and conditions for a small business?

How do you write good terms and conditions?

What must be included in terms and conditions?

Where can I get terms and conditions for my business?

Comparison Chart: How to Create Terms & Conditions for Your Business

Download Our Free Small Business Terms and Conditions Template

Tips for Filling Out Our Template

Making Your Terms and Conditions Accessible

What a Fully Legally Blinding Business Terms and Conditions Template Covers

Get your Fully Legally Blinding Business Terms and Conditions Document

Download our free Small Business Terms and Conditions template

Download our free terms and conditions template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

Why Terms and Conditions Matter

Terms and conditions act like a contract between you and your customers. They set the rules for using your services or buying your products. This document can save you from a lot of trouble by explaining payment terms, returns, withdrawals, and what happens if something doesn’t go as planned. Think of it as a safety net that keeps your business safe and your customers informed about their rights and responsibilities.

Why Your Small Business Needs Terms and Conditions

For small businesses, having a clear document of terms and conditions is not just about legal compliance; it’s about establishing a framework within which your business operates. This document sets the rules for using your services or products, helps prevent misunderstandings, and protects your business from potential legal issues. It covers payment policies, returns, user behavior, guarantees, and dispute resolution, acting as a contract between you and your customers.

Key Clauses for Your Small Business Terms and Conditions

Introduction: Briefly describe your business and what it offers.

Payment Terms: Explain how customers can pay, when payments are due, and what happens if a payment is late.

Returns and Refunds: Outline how you handle returns, exchanges, and refunds. This keeps everything clear and fair. Click for Your Ultimate Guide to EU, UK, & US Return Policies.

User Conduct: Describe what behavior is allowed and what isn’t when using your website or buying your products.

Limitation of Liability : Make it clear what you’re responsible for and what you’re not, protecting your business from potential lawsuits.

Intellectual Property: Clarify that your website’s content, products, and logos are yours and protected by law.

Dispute Resolution: Explain how disputes between your business and customers will be resolved. This might include the governing law, venue of jurisdiction, and out-of-court complaint mechanisms.

Are Terms and Conditions really mandatory for your business?

Find out now, it takes 30 seconds!

Take the quiz

How To Create Terms and Conditions for Your Small Business

How do you create terms and conditions for a small business?

Creating terms and conditions for a small business involves understanding your business model, identifying the key areas that need coverage, and drafting a document that clearly outlines the rights and obligations of both the business and its customers. Start by evaluating your business operations, including sales, services, and online interactions. Consult legal requirements relevant to your industry and consider using a terms and conditions generator or even seeking legal advice to ensure comprehensiveness and compliance.

How do you write good terms and conditions?

Writing good terms and conditions requires a balance between legal thoroughness and clear communication. Here’s how to achieve this:

Understand Your Business Needs: Deeply understand every aspect of your business operations, including how customers interact with your service or product, to identify the specific clauses you need.

Use Clear Language: Avoid legal jargon as much as possible. Use straightforward, clear language to ensure your terms are understandable to non-legal readers.

Be Comprehensive: Cover all bases, including payment terms, returns, privacy, and user conduct. Missing out on key areas can lead to misunderstandings or legal loopholes.

Customize Your Document: While generic templates provide a good starting point, customize your terms to reflect your business’s unique processes, policies, and industry standards.

What must be included in terms and conditions?

The terms and conditions for a business should clearly include key aspects, including an overview of the business, payment terms, information on guarantees, policies on returns, refunds, and cancellations, guidelines for user registration and data protection, details on shipping and delivery, rules for user conduct, a limitation of liability clause, protection of intellectual property rights, methods for dispute resolution, and conditions under which amendments to the terms can occur.

This ensures clarity in transactions, user responsibilities, and business liabilities, while safeguarding both the company and customer interests.

Where can I get terms and conditions for my business?

Creating a terms and conditions document for your business can be approached in several ways, each with its own benefits and limitations:

Free Terms and Conditions Generator: These tools offer a convenient starting point, providing basic structures and clauses. However, they often come with limitations, as they might not cover all necessary aspects of your specific business model or industry nuances.

High-Quality Terms and Conditions Generator : For a more tailored approach, high-quality generators that feature text written by legal professionals are highly recommended. While they may come at a cost, they offer a more reliable solution for creating a professional, legally-binding document that accurately reflects your business model and complies with current laws.

Customizable Templates: Some platforms and websites offer customizable templates for free. These can be more adaptable to your needs than generic templates, but still may require thorough review and adjustments to ensure they fully cover your business’s operations.

Competitor Analysis: Reviewing terms and conditions from similar businesses can give you insights into industry standards and help you understand what clauses might be essential for your own document. However, ensure your terms are unique to your business to avoid legal issues.

Given the complexity and legal importance of terms and conditions, investing time and possibly resources into creating a document that is both comprehensive and specific to your business is crucial.

While free resources provide a valuable starting point, using professional generators or even, for the most complex scenarios, consulting with legal experts ensures your terms and conditions are not only legally compliant but also effectively protect your business and its customers.

Terms and Conditions Generator

Generate Your Terms

Simple templates are often not enough to protect your business and intellectual property.

Terms & Conditions are legally binding documents so having customizable, professional Terms are important.

Easily set things like law of governance, disclaimers, limitations of liability and more

Generate in Minutes

Try it risk free with our 14-day money-back guarantee

Comparison Chart: How to Create Terms & Conditions for Your Business

Method Pros Cons

Free Terms and Conditions Generator Easy to use and free. Gives a basic structure. Might not cover everything your business needs.

High-Quality Terms and Conditions Generator Written by pros, more reliable, and fits your business well. Costs money, but it’s worth it for the quality you get.

Customizable Templates Free and can be changed to fit your needs better. Need to check and change them to make sure they fit well.

Competitor Analysis Helps you see what others do and what you might need. You have to make sure yours are different and right for you.

Important Advice for Crafting Your Terms and Conditions
Crafting the terms and conditions for your small business is a complex task that intersects with multiple areas of law, from consumer rights to copyright protection. It’s highly advisable not just to fill out a template, but to tailor your document to the unique needs and processes of your business. This customization is crucial because even similar business models can have different operations and customer interactions.

Download Our Free Small Business Terms and Conditions Template

To support small business owners, we offer a free downloadable Terms and Conditions template. This template is designed to be customizable to fit the unique needs of your business, providing a solid starting point for establishing your own terms and conditions.

Is it ok to use a Terms and Conditions Template?

Using a basic template is not wrong by default, but it can come with significant risk to you and your business. Should conflict arise or if a lawsuit is filed by a user, your Terms and Conditions document will be your first line of defense. Terms and Conditions are complex legal documents that cover multiple legal scenarios (eg. commercial law, copyright laws, liabilities etc.), jurisdictions, and must apply to your specific business practices. This is difficult to achieve with a basic template.

Too many things to think about? Using just a Terms and Conditions template is too complicated and a bit risky? We recommend using a professional solution: jump to this section to learn more.

How to Use the Template

Download the Template: Get our free Terms and Conditions template in Word Doc or copy and paste the HTML directly into your website.

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

Customize Sale and Service Clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Small Business Terms and Conditions Template (HTML Text)

Copy and paste the Terms and Conditions Template HTML directly into your website.

Terms and Conditions of [website name] This document governs: the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email: [email address] This document was generated with the use of the Small Business Terms and Conditions template. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Small Business Terms and Conditions template. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Terms and Conditions Template (WordPress)

Copy and paste the Terms and Conditions Template directly into your WordPress editor.

Terms and Conditions of [website name] This document governs: the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email: [email address] This document was generated with the use of the Small Business Terms and Conditions template. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Small Business Terms and Conditions template. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling programme. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Small Business Terms and Conditions Template (Word DOCX)

Download the Terms and Conditions template Word DOCX

Tips for Filling Out a Template

When filling out the terms and conditions template, keep these tips in mind:

Customize for Your Business: Adapt sections to match your specific business operations and policies.

Be Specific: Provide detailed information where necessary, such as return deadlines or payment methods, to avoid ambiguity.

Use Accessible Language: Ensure the document is easy to read and understand by using plain language.

Keep It Updated: Regularly review and update your terms to reflect any changes in your business practices or legal requirements.

Making Your Terms and Conditions Accessible

Now, having a great small business terms and conditions template is one thing, but making sure your customers read and agree to it is another. Here are some tips:

Make it Easy to Find: Place your terms and conditions where they’re easy to see, like your website’s footer or checkout page.

Use Clear Language: Write in plain language, this makes your terms more accessible to a wider audience.

Use Accessible Language: Ensure the document is easy to read and understand by using plain language.

Require Agreement: Consider having a checkbox that customers must tick to show they agree to your terms before making a purchase, e.g. for an e-commerce shop. This step makes sure they know the rules.

What a Legally Blinding Business Terms and Conditions Template Covers

Introduction to Terms and Conditions

Governing the use of our application and any related agreements with the owner.

User Requirements

Conditions for account registration, user responsibility, and the handling of account termination, suspension, and deletion.

Content Management

Rights and responsibilities concerning content provided by the owner and users, including intellectual property rights and liability for user-provided content.

Access to External Resources

Guidelines on how users may access third-party resources through the application.

Acceptable Use Policy

Specifies the lawful and prohibited uses of the application and the service.

Software License

Terms under which the software associated with the application is licensed to the user.

Terms and Conditions of Sale

Detailed conditions for purchasing products through the application, including payment methods, product description, purchasing process, and user rights like the right of withdrawal.

Liability and Indemnification

Disclaimer of warranties, limitations of liability, and indemnification obligations of users.

Common Provisions

Covers service interruption, service reselling, privacy policy, intellectual property rights, amendments to the terms, contract assignment, and contact details.

Governing Law and Venue of Jurisdiction

The legal jurisdiction and governing law applicable to the terms and the dispute resolution process.

Get started now with iubenda’s professional online generator

Our Terms and Conditions Generator easily lets you generate and manage Terms and Conditions for your site.

Our documents are customizable from over 100 clauses, available in 15 languages, drafted by an international legal team and up to date with the main international legislations.

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post The Essential Small Business Terms and Conditions Template: What You Need to Know appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Mobile App Privacy Policy Template + Examples

Juan Ruiz — Thu, 01 Feb 2024 21:15:43 +0000

Mobile App Privacy Policy Template + Examples

In short

Need a killer privacy policy for your app? This quick guide has you covered! Learn the essentials for iOS and Android apps, discover why a mobile app privacy policy matters, and see how to simplify the process of creating one. Dive in for tips and examples that make compliance easy and boost user trust!

Jump to…

What Is a Mobile App Privacy Policy ?

Key Elements of a Mobile App Privacy Policy

Do You Need a Privacy Policy for Your Mobile App?

Current Applicable Laws for Mobile App Privacy Policies

Privacy Policy Requirements for iOS Apps

Privacy Policy Requirements for Android Apps

General Privacy Policy Requirements for All Apps

How To Give Users Access to Your Mobile Application Privacy Policy

Example App Privacy Policy: Learn from Real Samples

Download Our Free App Privacy Policy Template

How often should I update my app’s privacy policy?

How Do You Create a Mobile App Privacy Policy?

Download our free Mobile App Privacy Policy Template

Download our free privacy policy template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What Is a Mobile App Privacy Policy?

A mobile app privacy policy is a legally binding document that outlines how a mobile application collects, uses, stores, and shares user data. This policy is not only a regulatory requirement under various data protection laws but also a cornerstone of ethical responsibility towards users.

Key Elements of a Mobile App Privacy Policy

Here are some of the key elements that a mobile app privacy policy typically include:

Types of Data Collected: This section clearly describes what kinds of personal data the app collects from users. It can range from basic information like name and email address to more sensitive data like location, financial details, as even IP addresses.

Purpose of Data Collection: The policy must specify why this data is being collected. Whether it’s for improving the user experience, personalized advertising, or functionality purposes, the intent behind the data collection should be clearly stated.

Data Usage: How the collected data is used is a critical component. This part addresses how the data supports app functionality or any other secondary purposes, like marketing or analytics.

Data Storage and Security: It is crucial to disclose where the user data is stored and what security measures are in place to protect it. This includes detailing any encryption, access controls, or other security practices used to safeguard data.

Data Sharing and Disclosure: If the app shares data with third parties, the policy must disclose these relationships and the purpose behind the data sharing. This includes sharing with affiliates, service providers, or in case of legal requirements.

User Rights and Choices: The policy should outline the rights users have regarding their data. This includes the right to access, correct, or delete their data and how to opt-out of data collection or sharing.

Policy Updates and Changes: Users should be informed about how they will be notified of any changes to the privacy policy. This ensures ongoing transparency and compliance with evolving data protection laws.

Contact Information: Finally, providing contact details for users in case of questions or concerns about their data privacy is essential.

Do You Need a Privacy Policy for Your Mobile App?

The short answer is yes. A privacy policy is essential for all mobile apps, especially those that collect personal data from users. It’s not just a best practice but a legal requirement in many legislations to protect user privacy.

From the GDPR in Europe to various US state laws, if your app processes personal data, you’re typically obligated to disclose your data handling practices through a comprehensive privacy policy. This isn’t just a formality; it’s a legal requirement to keep users informed and ensure transparency in how you manage their data. So, a privacy policy isn’t just advisable – it’s essential for legal compliance and building user trust.

Current Applicable Laws for Mobile App Privacy Policies

Several laws globally impact mobile app privacy policies. The GDPR in the EU, the CCPA in California, and various other regional laws mandate clear, concise privacy policies for apps handling personal data. These laws also dictate consent requirements and user rights regarding their data.

Here’s an expanded look at some of the key laws affecting mobile app privacy worldwide:

General Data Protection Regulation (GDPR) – European Union

The GDPR is a comprehensive data protection law that applies to all entities processing the personal data of EU residents, regardless of where the entity is based.

It mandates clear consent for data collection, gives individuals rights over their data (like access, rectification, and erasure rights), and requires data processors to implement protective measures.

Non-compliance can result in significant fines, up to 4% of annual global turnover or €20 million, whichever is higher.

California Consumer Privacy Act (CCPA) – United States

The CCPA applies to businesses that collect personal data from California residents and meet certain thresholds regarding revenue or the amount of data collected.

It provides California residents with the right to know about and opt-out of the sale of their personal data, access their data, and request its deletion.

Violations can lead to fines, and it also gives consumers the right to sue for certain types of data breaches.

Children’s Online Privacy Protection Act (COPPA) – United States

COPPA applies to websites and online services (including mobile apps) that collect information from children under the age of 13.

It requires obtaining verifiable parental consent before collecting personal information from children, providing a clear privacy policy, and maintaining the confidentiality and security of the information.

Non-compliance can result in civil penalties.

Data Protection Act – United Kingdom

Post-Brexit, the UK has its own version of the GDPR, known as the UK GDPR.

It retains most of the principles, rights, and obligations of the EU GDPR but exists under UK law.

Like the EU GDPR, it imposes strict fines for non-compliance and gives individuals significant control over their personal data.

Each of these laws has its nuances and specific requirements. For app developers and companies, it’s crucial to understand and comply with these regulations, especially if their apps are accessible to users under these legislations.

Privacy Policy Requirements for iOS Apps

Apple’s commitment to user privacy is evident in its stringent requirements for iOS apps, particularly in the realm of privacy policies. Here’s what developers need to know:

Mandatory Privacy Policy: All iOS apps that collect user data must have a privacy policy. This is especially critical for apps available on the App Store and those utilizing in-app purchases.

Accessibility: The privacy policy must be accessible within the app and during the submission process on the App Store. This ensures users can review the policy before downloading the app.

Content Requirements: The policy should clearly disclose what data the app collects, how it’s collected, and its use. It must also cover any third-party access to this data.

Data Usage Explanation: If the app collects sensitive personal information, the policy must detail the purpose of this collection and how it benefits the user.

Consent: Though not explicitly required by Apple, it’s advisable to design the app to seek user consent for data collection, aligning with broader data protection regulations like the GDPR.

Security Measures: Describing the security measures in place to protect user data is crucial. This includes encryption, server security, and handling of data breaches.

Updates and Changes: Apps must notify users of any changes to their privacy policies, ensuring ongoing transparency and compliance.

Already in the app game?

Explore these essential iOS app development tips to level up your success!

Privacy Policy Requirements for Android Apps

Google’s requirements for Android apps focus on transparency and user consent. Here are the key points developers should consider:

Mandatory for Certain Apps: Android apps that handle sensitive user data or require certain permissions must have a privacy policy. This is applicable both in the app and on the app’s Google Play listing.

Clear Disclosure: The policy must clearly state what data the app collects, why it’s collected, and how it’s used. This includes sharing of data with third parties.

User Consent: Apps must not only disclose their data collection practices but also obtain user consent, particularly when collecting sensitive information.

Data Protection: The policy should detail the protective measures in place to safeguard user data, including encryption and secure data storage practices.

Access to Policy: The privacy policy must be easily accessible from within the app, typically in the settings or about section, and also on the app’s Google Play Store page.

Compliance with Laws: Developers need to ensure that their app’s privacy policy and practices comply with all applicable laws and regulations, including those specific to the regions where the app is available.

Updates and Modifications: Any changes to the privacy policy must be communicated to users, and apps should ensure that they maintain current and compliant practices in line with their policies.

While there are similarities in the privacy policy requirements for both iOS and Android apps, there are also platform-specific nuances. For developers, the key lies in creating a comprehensive, transparent, and compliant privacy policy that meets the standards set by both Apple and Google.

Already have your app in hand?

Delve deeper into the world of app development with our expert tips for iOS and Android!

General Privacy Policy Requirements for All Apps

Regardless of your app’s platform, these general requirements are the backbone of any effective and compliant privacy policy:

Types of Data Collected:

Personal Identification Information: This includes names, email addresses, phone numbers, and physical addresses.

Sensitive Data: Details like camera, financial data, or contacts.

Usage Data: Information on how users interact with the app, including app activity, session durations, and clicked links.

Technical Data: Device information, IP addresses, operating system details, and browser types.

Location Data: Real-time geographical location of the user’s device.

The privacy policy should list all these data types, providing a clear understanding to users about what information the app collects.

Purpose of Data Collection:

Explain why each type of data is collected. For instance, email addresses might be used for account setup and communication, while location data could be necessary for location-based services.

If data is used for improving the app, targeted advertising, or for analytics purposes, this should be explicitly stated.

Data Sharing and Disclosure Policies:

Detail any circumstances under which the app might share user data with third parties. This includes partnerships with other companies, data analysis services, or in response to legal requests.

If the app uses third-party services (like analytics or advertising platforms), their role in data handling should be described.

Policies should also cover data transfer in events like mergers or acquisitions.

User Rights Concerning Their Data:

Users should be informed about their rights regarding their data, including the right to access, correct, or delete their personal information.

Provide information on how users can exercise these rights, such as contact procedures or in-app tools.

Outline the app’s response to Do Not Track signals and similar privacy preferences.

Contact Information:

Offer clear contact details (like an email address or a phone number) for users to raise privacy concerns or inquiries.

This section can also include the details of the data protection officer or a similar point of contact, if applicable.

It’s important that the policy is written in clear, understandable language to make it accessible to all users, regardless of their legal or technical knowledge.

How To Give Users Access to Your Mobile Application Privacy Policy

Accessibility is key. Ensuring that users can easily access your app’s privacy policy is not just a best practice, but often a legal requirement. Here’s how you can make your privacy policy accessible and user-friendly:

Prominent Placement in the App Store Listing:

Include a link to your privacy policy in the app’s listing on platforms like the App Store for iOS and Google Play for Android. This allows users to review the policy before downloading the app.

Direct Link within the App:

Within the app, provide a clearly labeled link or section for the privacy policy. Common locations include the app’s settings menu, about page, or under a dedicated “privacy” section.

Ensure that this link is visible and easy to find, rather than buried in a submenu or only mentioned in fine print.

During the Onboarding Process:

Introduce the privacy policy during the app’s onboarding process. This can be done through a welcome screen that briefly summarizes the policy with an option to read the full document.

Consider using engaging summaries or bullet points to highlight key aspects of the policy, making it more user-friendly.

Regular Updates and Notifications:

When the privacy policy is updated, notify users through the app or via email. This notification should include a summary of changes and prompt users to review the updated policy.

In-app pop-up notifications or dedicated sections in update logs can be effective for this purpose.

Through Customer Support:

Train your customer support team to guide users to the privacy policy and answer related queries.

Include references or links to the privacy policy in automated responses or help sections of the app.

Wondering about the need for a privacy policy in multiple languages?

Get answers now and ensure global compliance! Click here!

Example App Privacy Policy: Learn from Real Samples

Slack: https://slack.com/trust/privacy/privacy-policy

Lastminute: https://www.lastminute.com/en/info/privacy/

Remember, good privacy policies are clear, concise, and easily navigable. They should cover all necessary legal bases without overwhelming the user with jargon. Include sections on data collection, use, storage, user rights, and contact information.

Download Our Free App Privacy Policy Template

Caution

The privacy policy template is just an example and the legal text is customized to specific data processes and laws. Remember that privacy policies are legal documents and it is mandatory that they contain truthful information or you could be putting yourself at risk.

How to Use the Template

Download the Template: Get our free app privacy policy template in Word Doc format, copy and paste the HTML directly into your website, or generate your ready-to-use template with our guided setup.

Fill in company/Site and Contact Details: Before publishing, fill in all [brackets] with your company/site info and contact details. Remember also to add the effective date.

Customize Data Processing: The template simply provides examples of data collection. Customize the different sections.

Use of Cookies and Other Trackers: Add information about the cookies you use or a link to your complete cookie policy.

Address Legal Obligations: The template includes provisions for GDPR regulations. Check which privacy laws apply to you and customize your privacy policy according to your location and your users’ locations to meet legal requirements.

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

App Privacy Policy Template (HTML Text)

Copy and paste the App Privacy Policy Template HTML directly into your website.

Privacy Policy for [Your Mobile App Name] Effective Date: [Insert Date] At [Your Company Name], we are dedicated to safeguarding the privacy and confidentiality of your personal information. This privacy policy explains how we collect, use, share, and protect your personal data when you use our mobile app, [App Name], and its services. Data We Collect When you use our mobile app, we may collect the following types of personal information: Personal Data We collect personal information that you provide directly, such as your name, email address, phone number, and other contact details. Example: When you sign up for an account or contact customer support, we collect your name and email address to manage your account or respond to your inquiries. Account Details This includes the username, password, preferences, and other information necessary for creating and maintaining your account. Example: We store your username and encrypted password to allow you to securely log in and access your personal settings and history. Payment Information We collect payment details such as credit/debit card information, billing address, and other payment-related data when you make in-app purchases. Example: When purchasing premium features, your payment details are securely processed through a third-party payment processor like Stripe or PayPal. Device Information We gather technical data about your mobile device, such as device type, operating system, app version, and device identifiers like the advertising ID. Example: We collect your device type (iPhone, Android) to ensure the app is compatible and runs smoothly on your device. Location Data If you enable location services, we may collect your device’s location data to provide location-based features. Example: If your app offers services like finding nearby stores or events, we use your location data to provide the most relevant suggestions. Usage Data We collect information about how you use our app, including the features you access, the duration of usage, and any interactions with the app. Example: We track how often you use certain features, such as in-app purchases or notifications, to improve your experience and optimize app functionality. This document was generated with the use of the app privacy policy template. How We Use Your Information We use the data we collect for various purposes, including: To Provide and Improve Our Services We use your information to deliver the services you request, improve app functionality, and ensure a personalized experience. Example: Your preferences and usage data help us tailor the content and features of the app to your needs. For Customer Support and Communication Your contact information is used to respond to support requests, send updates, and resolve any issues related to your account or app usage. Example: If you contact support, we will use your email and other details to assist you with resolving issues. To Process Payments and Transactions We use your payment data to complete in-app purchases or other transactions you initiate. Example: Your payment information is processed securely through our payment provider to enable premium features or subscriptions. For Marketing and Promotions (with Your Consent) If you opt-in, we may use your contact details to send you promotional messages or offers about new features, updates, or services. Example: You may receive emails about discounts or new app features if you have subscribed to our mailing list. To Comply with Legal Obligations We may use your data to comply with legal obligations, such as responding to a subpoena or protecting the rights and safety of our users. Example: If required by law, we may disclose certain information to law enforcement or regulatory bodies. Legal Basis for Processing We process your data based on the following legal grounds: Consent We process your personal information when you have given us explicit consent, such as agreeing to receive marketing communications or enabling location tracking. Example: You can withdraw your consent at any time by changing your app settings or unsubscribing from emails. Performance of a Contract We process your data to fulfill the terms of any agreements you have with us, such as when you make a purchase through the app. Example: To complete a transaction, we use your payment information to process the purchase. Legitimate Interests We may process your data for purposes aligned with our legitimate business interests, such as improving our app or conducting user analytics. Example: Analyzing app usage data helps us improve the user experience and develop new features. Compliance with Legal Obligations We may process your data to comply with legal requirements, such as tax reporting or responding to legal requests. Example: We may store purchase records for auditing and tax purposes as required by law. Data Transfer Outside the EU In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards. Use of Trackers We may use tracking technologies to enhance your experience, understand how you interact with the app, and show personalized content or ads. You can manage your preferences in your device settings. To view our full cookie policy, click [here]. Data Subject Rights Under applicable data protection laws, you have the following rights: Access You can request access to the personal information we hold about you. Example: You can ask for a copy of the data we have collected, such as your account details or transaction history. Rectification You have the right to correct any inaccurate or incomplete data we hold about you. Example: You can update your contact details or billing address through your app settings. Erasure You can request the deletion of your data under certain circumstances. Example: If you delete your account, we will erase all associated data, unless we are required to retain it for legal reasons. Restriction of Processing You can request that we limit how we process your data in certain situations. Example: You can request that we stop processing your data for marketing purposes. Objection to Processing You have the right to object to the processing of your personal data, especially for marketing purposes. Example: You can opt out of receiving marketing emails or notifications by updating your app settings. Data Portability You can request a copy of your data in a format that allows you to transfer it to another service. Example: You can download a copy of your data to transfer it to another app if you choose to switch services. Data Security We implement a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. Encryption We use encryption to protect sensitive data, such as payment information, during transmission. Example: Your payment details are encrypted before being transmitted to payment processors for added security. Access Controls We limit access to your personal data to only those employees and contractors who need it to perform their job functions. Example: Only customer support staff with authorization can access your account information to assist with inquiries. Data Retention We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Example: We may retain purchase history for up to 7 years for tax and financial auditing purposes. Changes to This Policy We may update this privacy policy from time to time. Any significant changes will be posted within the app or on our website, and we will update the "Effective Date" at the top of the policy. Contact Us If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at: Email: [Your Email Address] Phone: [Your Phone Number] Address: [Company Address] This document was generated with the use of the app privacy policy template.

App Privacy Policy Template (WordPress)

Copy and paste the App Privacy Policy Template directly into your WordPress editor.

Privacy Policy for [Your Mobile App Name] Effective Date: [Insert Date] At [Your Company Name], we are dedicated to safeguarding the privacy and confidentiality of your personal information. This privacy policy explains how we collect, use, share, and protect your personal data when you use our mobile app, [App Name], and its services. Data We Collect When you use our mobile app, we may collect the following types of personal information: Personal Data We collect personal information that you provide directly, such as your name, email address, phone number, and other contact details. Example: When you sign up for an account or contact customer support, we collect your name and email address to manage your account or respond to your inquiries. Account Details This includes the username, password, preferences, and other information necessary for creating and maintaining your account. Example: We store your username and encrypted password to allow you to securely log in and access your personal settings and history. Payment Information We collect payment details such as credit/debit card information, billing address, and other payment-related data when you make in-app purchases. Example: When purchasing premium features, your payment details are securely processed through a third-party payment processor like Stripe or PayPal. Device Information We gather technical data about your mobile device, such as device type, operating system, app version, and device identifiers like the advertising ID. Example: We collect your device type (iPhone, Android) to ensure the app is compatible and runs smoothly on your device. Location Data If you enable location services, we may collect your device’s location data to provide location-based features. Example: If your app offers services like finding nearby stores or events, we use your location data to provide the most relevant suggestions. Usage Data We collect information about how you use our app, including the features you access, the duration of usage, and any interactions with the app. Example: We track how often you use certain features, such as in-app purchases or notifications, to improve your experience and optimize app functionality. This document was generated with the use of the app privacy policy template. How We Use Your Information We use the data we collect for various purposes, including: To Provide and Improve Our Services We use your information to deliver the services you request, improve app functionality, and ensure a personalized experience. Example: Your preferences and usage data help us tailor the content and features of the app to your needs. For Customer Support and Communication Your contact information is used to respond to support requests, send updates, and resolve any issues related to your account or app usage. Example: If you contact support, we will use your email and other details to assist you with resolving issues. To Process Payments and Transactions We use your payment data to complete in-app purchases or other transactions you initiate. Example: Your payment information is processed securely through our payment provider to enable premium features or subscriptions. For Marketing and Promotions (with Your Consent) If you opt-in, we may use your contact details to send you promotional messages or offers about new features, updates, or services. Example: You may receive emails about discounts or new app features if you have subscribed to our mailing list. To Comply with Legal Obligations We may use your data to comply with legal obligations, such as responding to a subpoena or protecting the rights and safety of our users. Example: If required by law, we may disclose certain information to law enforcement or regulatory bodies. Legal Basis for Processing We process your data based on the following legal grounds: Consent We process your personal information when you have given us explicit consent, such as agreeing to receive marketing communications or enabling location tracking. Example: You can withdraw your consent at any time by changing your app settings or unsubscribing from emails. Performance of a Contract We process your data to fulfill the terms of any agreements you have with us, such as when you make a purchase through the app. Example: To complete a transaction, we use your payment information to process the purchase. Legitimate Interests We may process your data for purposes aligned with our legitimate business interests, such as improving our app or conducting user analytics. Example: Analyzing app usage data helps us improve the user experience and develop new features. Compliance with Legal Obligations We may process your data to comply with legal requirements, such as tax reporting or responding to legal requests. Example: We may store purchase records for auditing and tax purposes as required by law. Data Transfer Outside the EU In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards. Use of Trackers We may use tracking technologies to enhance your experience, understand how you interact with the app, and show personalized content or ads. You can manage your preferences in your device settings. To view our full cookie policy, click [here]. Data Subject Rights Under applicable data protection laws, you have the following rights: Access You can request access to the personal information we hold about you. Example: You can ask for a copy of the data we have collected, such as your account details or transaction history. Rectification You have the right to correct any inaccurate or incomplete data we hold about you. Example: You can update your contact details or billing address through your app settings. Erasure You can request the deletion of your data under certain circumstances. Example: If you delete your account, we will erase all associated data, unless we are required to retain it for legal reasons. Restriction of Processing You can request that we limit how we process your data in certain situations. Example: You can request that we stop processing your data for marketing purposes. Objection to Processing You have the right to object to the processing of your personal data, especially for marketing purposes. Example: You can opt out of receiving marketing emails or notifications by updating your app settings. Data Portability You can request a copy of your data in a format that allows you to transfer it to another service. Example: You can download a copy of your data to transfer it to another app if you choose to switch services. Data Security We implement a range of technical and organizational measures to protect your personal data from unauthorized access, disclosure, or misuse. Encryption We use encryption to protect sensitive data, such as payment information, during transmission. Example: Your payment details are encrypted before being transmitted to payment processors for added security. Access Controls We limit access to your personal data to only those employees and contractors who need it to perform their job functions. Example: Only customer support staff with authorization can access your account information to assist with inquiries. Data Retention We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. Example: We may retain purchase history for up to 7 years for tax and financial auditing purposes. Changes to This Policy We may update this privacy policy from time to time. Any significant changes will be posted within the app or on our website, and we will update the "Effective Date" at the top of the policy. Contact Us If you have any questions or concerns about this privacy policy or how we handle your data, please contact us at: Email: [Your Email Address] Phone: [Your Phone Number] Address: [Company Address] This document was generated with the use of the app privacy policy template.

App Privacy Policy Template (Word DOCX)

Download the privacy policy template Word DOCX

How often should I update my app’s privacy policy?

Privacy policies should be updated regularly, especially when introducing new features, changing data practices, or to comply with updated laws. It’s advisable to review and update your policy at least annually or as your app evolves.

How Do You Create a Mobile App Privacy Policy?

As you’ve seen, making a privacy policy can be tricky, and it may not be the most cost-effective choice to consult a lawyer. Here are two suggestions to make it simpler:

Use an App Privacy Policy Generator: These are online tools that offer templates you can customize for your app. They’re a budget-friendly option.

Consider Legal Advice (when necessary): In very complex scenarios, talking to a lawyer who specializes in data privacy can be helpful, but it may be pricier.

With iubenda you can Generate a Free Privacy Policy for Your App in 3 Easy Steps with the App Privacy Policy Generator:

Step One: Start Generating Your Free App Privacy Policy

With just one click, start generating your Privacy Policy. Choose the ‘app’ setting, and you’re good to go.

Step Two: Customize your App’s Privacy Policy

Select the clauses you want to include to make your app’s Privacy Policy perfectly suit your needs. The generator also assists in addressing particular scenarios, such as data collection from minors, third-party data sharing, and user consent procedures.

Step Three: Add your Privacy Policy to your app

Simply copy and paste your embed code, use a direct link, or call our API from your backend to seamlessly integrate your policy with your app. Don’t worry about updates; your policy is synced with our system for you to receive automatic-updates.

Generate your own tailor-made, always-updated Privacy Policy for your app in just a few easy clicks
Create a Free Privacy Policy for Your App

About Us

The solution to draft, update and maintain your Terms and Conditions. Optimized for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Still have questions?
Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Mobile App Privacy Policy Template + Examples appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Terms of Use Template

Alice Perseval — Thu, 25 Jan 2024 09:41:12 +0000

Terms of Use Template

In short

Want to protect your business by setting your Terms of Use? Looking for a template? You’re in the right place. A Terms of Use Agreement defines guidelines and rules your users must agree to follow in order to use your service/product. It can save you a lot of trouble!

In this guide, we explain all you need to know about this legal document – from what it is, why it is important, what it should include, and how to enforce it. We provide a free Terms of Use Template for Website to get you started, and also cover great alternatives to consider like using a Terms of Use Generator.

Jump to…

What do you mean by terms of use?

Are terms of use a contract?

Is terms of use necessary?

Where do you put terms of use?

What is terms of use vs terms and conditions?

Is privacy policy and terms of use the same?

What to Include in Your Terms of Use Agreement

Terms of Use Template

Terms of Use Template UK

Terms of Use Examples

How to Enforce Your Terms of Use

Summary on Terms of Use for Website
Get started now with our Terms of Use Generator

Download our free Terms of Use template

Download our free terms of use template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

Everything You Should Know on Terms of Use Agreement

What do you mean by terms of use?

Terms of Use are the guidelines and rules set by a website or service provider that users must agree to follow in order to use the service. These terms outline specific aspects like acceptable behavior, disclaimers, or limitations of liability, ensuring users understand their rights and responsibilities while using the website or service.

In practice, you can outline rules regarding the use of your content, the suspension of online accounts, or the age limit for purchasing your products.

You may have heard about Terms of Use under other names like “Terms and Conditions”, “Terms of Service” or “End User License Agreement” (EULA).

Are terms of use a contract?

Yes, Terms of Use are a contract between you, the provider of a service, and your users. When users agree to the terms, typically when using the website, buying your products or clicking an “Accept” button, they enter into a contractual agreement with you. This contract binds the user to the terms specified, and violations can lead to termination of service or legal consequences.

This contract is formed within applicable law. Some specific requirements are set by consumer laws of different regions in the world, and you should comply with them. As an example, under EU consumer law, consumers have an unconditional right to withdraw (called “cooling-off period”) of 14 days.

Is terms of use necessary?

A Terms of Use Agreement is not a legal necessity, unlike the privacy policy, which is often mandated by law. However, its importance cannot be overstated.

Terms of Use serve as a protective shield for you and your company:
They establish legal safeguards for the provider and set clear expectations for users.

They help handle potential problems arising or mitigate risks by preventing issues in the first place.

Without them, it might be challenging for your business to defend itself effectively in legal disputes concerning your products or services.

For these reasons, Terms of Use are considered standard practice and remain an essential document for every business, from individual blog owners to large-scale e-commerce companies.

E-commerce businesses? Listen up! Having a Terms of Use document is a no-brainer for this type of business. In fact, it contains legally-required disclosures regarding conditions of sale, payment methods, shipping, delivery, returns, withdrawals, and more. Learn more here.

Where do you put terms of use?

You generally put a Terms of Use Agreement on your website, usually in a clearly accessible area. They are often linked at the bottom of the homepage or in the website’s footer. The latter is the recommended practice, since it ensures the document is easy to find and always visible from any page of the site in case users need to refer to it.

You can also find the document linked in a menu (that’s usually the case for mobile apps, under sections like “About” or “Legal”), or in the account creation/checkout forms.

What is terms of use vs terms and conditions?

Terms of Use vs. Terms and Conditions are basically the same thing and refer to the same document. They are used interchangeably, along with other names used to define this type of agreement, like “Terms of Service” or “User Agreement”. They can be used in different contexts but serve the same purpose.

Is privacy policy and terms of use the same?

A Terms of Use Agreement and a Privacy Policy have very different purposes. Terms of Use outline the rules and conditions for using your website or service, whereas the Privacy Policy describes how personal data is collected, used, and stored. Both are typically linked in the footer of a website, but they refer to unrelated matters.

Also, unlike Terms of Use, a Privacy Policy is a legal requirement under many data privacy laws like the EU’s General Data Protection Regulation (GDPR).

Check out our Privacy Policy Template!

What to Include in Your Terms of Use Agreement

Introduction and Effective Date

This section should succinctly introduce the purpose of the terms, providing a clear overview of what the document entails. This includes specifying what the terms apply to, as well as the effective date of the document.

The introduction might also give a brief insight into the nature of the company or service provider.

The aim here is to orient the reader to the document and its relevance to their interaction with the service or product.

Acceptance of Terms

Here, you should emphasize that by accessing or using the service or product, users are agreeing to the terms outlined in the document. This section forms a contractual basis between the user and the service provider.

It often includes a statement that if the user does not agree to these terms, they should refrain from using the service. This part may also mention the legal implications of agreeing to the terms and might advise users to read the document thoroughly before consenting.

Reference to Other Policies

Here, you should reference to other legal agreements and policies that your company has. For example, your Privacy and Cookie Policy, directing users to review how their personal data is managed.

The section should encourage users to review important documents like your Privacy Policy in detail.

Accounts: Registration, Termination, Security

Explain the process and requirements for users to create and maintain an account with the service. It should include guidelines on choosing secure passwords, maintaining account confidentiality, and updating account information.

Additionally, this part addresses the circumstances under which a user’s account may be suspended or deleted, such as violation of terms, fraudulent activity, or extended inactivity. The section can also explain the process of account termination, both voluntary (by the user) and involuntary (by the service provider).

Intellectual Property Rights

This segment clarifies the ownership and use rights of all content and intellectual property (trademarks, copyrighted material) associated with the service or product. It can state that you retain all rights to their content, including text, graphics, logos, and software, with phrases like “All Rights Reserved.”

User-Generated Content

In this part you should outline the guidelines and rules for any content that users create, upload, or share on the platform. You should detail what is considered acceptable content and what is prohibited (e.g., offensive, illegal content in comments). You might also reserve the right to remove or modify user content that violates these guidelines.

The section may also include stipulations about how the service can use or redistribute user-generated content.

Acceptable Use and User Restrictions

Here, it’s important to specify acceptable and unacceptable behaviors and activities on the service and website. It includes rules against misconduct such as scraping data from the service, unauthorized copying and pasting of content, and other forms of misuse.

The document should clearly articulate the consequences of such misconduct, which could range from warning to legal action.

This part is crucial in setting the behavioral standards on the platform and ensuring a safe and respectful environment for all users. It acts as a deterrent against abuse and misuse of the service, safeguarding both the users and your company.

Purchasing and Billing

This section should detail the pricing structure, including any taxes or additional fees. It should clearly state any available offers or discounts, and the conditions under which they apply. It must outline accepted methods of payment, and any security measures in place to protect financial information. It should also address billing errors, and the process for disputing charges.

Delivery and Shipping

This part should specify the expected timeframe for delivery and any shipping costs. It should include any terms related to the condition of goods upon delivery, for example the “as is” clause, which indicates that items are accepted by the user in their current state without warranty. It must also outline the carrier’s responsibilities and any limitations of liability for delayed or damaged goods.

Cancellation and Return

This section must clearly define the procedure for returning a product, including time limits and condition requirements. It should specify who bears the cost of returns and the method of refund or credit. The process for canceling orders should be detailed, including any applicable time frame and charges or penalties for cancellation.

Take a look at our No Return No Refund Policy Template & Guide!

User Rights

Here you should articulate the rights of the user, particularly the right of withdrawal, which allows them to cancel a service or return a product within a specific period. It must be compliant with applicable consumer laws, detailing the process for exercising these rights.

Disclaimers of Warranties

This section should specify the guarantees or exclusions of implied warranties provided, particularly regarding conformity with advertised features, quality standards, and functionality. It can disclaim certain warranties, indicating that the service or product is provided “as is” and without warranties regarding its performance, reliability, or suitability for a particular purpose.

It must detail the remedies like indemnification or compensation against claims, damages, losses, liabilities, or expenses arising from the user’s misuse of the service or violation of the terms.

Limitations of Liability

In this crucial section, you should explain the limits to your liability in cases of issues like damages or losses incurred by the user in connection with the service. It typically includes limitations on the type of recoverable damages and may cap the amount of compensation.

The two sections above are essential for limiting your liability in case of issues arising from using your products, services or website.

Dispute Resolution

Here, detail the specific process for resolving disputes between the user and your company. It may include mandatory arbitration clauses, specify the applicable law, and identify the jurisdiction under which disputes will be settled. Online, you can use the Online Dispute Resolution (ODR) platform provided by the European Commisson.

Changes to the Terms

Describe the procedure for modifying these terms, including how changes will be communicated to users, and whether users have the option to terminate their agreement if they do not accept the new terms.

Contact Information

Provides your main contact details, including physical address, email, and phone number. It helps users to make inquiries, lodge complaints, or seek support.

Download our Sample Terms of Use Template for your Website

Is it ok to use a Terms of Use Template?

Using a basic template is not wrong by default, but it can come with significant risk to you and your business. Should conflict arise or if a lawsuit is filed by a user, your Terms of Use document will be your first line of defense. Terms of Use are complex legal documents that cover multiple legal scenarios (eg. commercial law, copyright laws, liabilities etc.), jurisdictions, and must apply to your specific business practices. This is difficult to achieve with a basic template.

Too many things to think about? Using just a Terms of Use template is too complicated and a bit risky? We recommend using a professional solution: jump to this section to learn more.

How to Use the Template

Download the Template: Get our free Terms of Use template in Word Doc or copy and paste the HTML directly into your website.

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

Customize Sale and Service Clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Terms of Use Template (HTML Text)

Copy and paste the Terms of Use Template HTML directly into your website.

Terms of Use of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Use generator. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use generator. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use generator. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Terms of Use Template (WordPress)

Copy and paste the Terms of Use Template directly into your WordPress editor.

Terms of Use of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Use generator. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use generator. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Use generator. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Terms of Use Template (Word DOCX)

Download the Terms of Use template Word DOCX

Terms of Use Template UK

Our Terms of Use Template is also specific for UK provisions, such as a section specific to the right to cancel in the UK.

Don’t forget to customize it according to your business model and needs.

Terms of Use Examples

#1 Instagram Terms of Use Example

Take a look at Instagram’s Terms of Use Agreement. This is a great example about setting rules for users publishing and consuming content.

#2 Udemy Terms of Use Example

Read Udemy’s Terms of Use. This is a great illustration of the various sections we have seen in this guide.

#3 Barton Perreira iubenda-generated Terms

Check out the eyewear brand Barton Perreira’s Terms and Conditions agreement. Placed in the footer, the document was generated with iubenda’s Terms of Use Generator.

How to Enforce Your Terms of Use

The best way to enforce your Terms of Use Agreement is using a method called clickwrap. The goal is to make sure your users clearly agree to the document, which is important if you ever need to enforce these terms legally.

Follow this best practice to enforce your document:

When a user is signing up or making a purchase on your website, display your Terms of Use. This is often done by putting a link to the document where it’s easy to see.

Make sure the user performs an affirmative action to show they agree to the Terms of Use. This is where clickwrap comes in. You can have a checkbox next to a statement like “I agree to the Terms of Use,” and the user has to check this box.

Arrange it so that the user can’t complete their sign-up or purchase without agreeing to your Terms. This means they can’t proceed unless they check the box.

Make sure the statement next to the checkbox is straightforward and easy to understand. Avoid legal jargon here.

When a user agrees to your Terms, keep a record of this. Note down the date and which version of the Terms they agreed to.

If you update your document, let your users know. You might need them to agree to the new terms, especially if the changes are significant.

Always have your legal documents easily accessible on your website, so users can read them whenever they want.

Summary on Terms of Use for Website

These points provide a comprehensive foundation for understanding and drafting an effective Terms of Use document:

Terms of Use (also commonly called Terms and Conditions) are a set of rules and guidelines users must agree to follow when using a website or service. They are crucial for establishing legal safeguards, setting clear expectations, and protecting your business in legal disputes.

These Terms form a legally-binding contract between you and the user, that’s why it’s important to draft them very carefully. They should comply with consumer laws in relevant regions.

Place your Terms of Use Agreement in an easily accessible area on your website, commonly in the footer.

Clearly define the rights and rules regarding content on your platform, including user-generated content and intellectual property rights.

Specify what constitutes acceptable use of your service and the consequences of violations, ensuring a safe and respectful environment for all users.

Include detailed sections on purchasing, billing, delivery, shipping, and return policies to inform users about the procedures and their rights related to transactions.

Use disclaimers and clearly state the limits of your liability in various scenarios, to protect yourself from legal issues arising from your website, services, or products.

Get explicit consent with the clickwrap method by having users agree to your Terms, by checking box during checkout for example.

Know the risk when using a basic template. It probably doesn’t contain all necessary clauses. Terms and Conditions are a legally-binding document that should be well-written, comprehensive, and customized to your specific business situation.

It’s tricky and time-consuming to write such a robust legal document. All-in-one solutions backed by lawyers like our Terms of Use Generator help you generate a professional one in no time

iubenda Terms of Use Generator

Pick from hundreds of scenario-specific clauses, pre-crafted by lawyers

Forget the static template. Add, customize, remove clauses whenever you want

A quick, easy and cost-effective way to install professional Terms of Use on your website

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Terms of Use Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

No Return, No Refund Policy Template & Guide

Jessica Ryder — Thu, 05 Oct 2023 10:52:29 +0000

This article will explain the rules that retailers must go by when enacting a No Return, No Refund Policy and will provide writing tips so that you may create your own and publish it on your e-commerce website.

In short:

What is a No Refund Policy?

What is a No Return Policy?

Is the No Refund Policy Illegal?

Pros and Cons of a No Refund No Return Policy

How to Write a No Refund Policy

What is an Example of a No Refund Policy?

Sample No Refund Policy Template

Where to Display your No Refund Policy

How to Enforce your No Refund Policy

Is a No Refund Policy Enough?

Continue reading to learn the dos and don’ts, advantages and disadvantages, and learn how to best design your own no return and no refund policy.

Create No Refund Policy + more
No Refund Policy Generator

What is a no refund policy?

A No Refund Policy is a term used by businesses to indicate that they will not provide money back to customers once a purchase has been made, regardless of the reason. This policy is often found regarding software downloads, event tickets, or other non-tangible items that cannot be returned.

Under such a policy, customers cannot return products or services for a refund, although they may still be entitled to exchanges, credits, or repairs depending on the specifics of the policy and local laws.

The specifics can vary from one business to another and can be subject to local, state, or federal regulations. For example, some businesses may allow refunds within a specific timeframe or under certain conditions, while strictly adhering to a “No Refund” rule otherwise.

What is a no return policy?

A No Return policy is a policy set by some businesses stating that once a product is purchased, it cannot be returned to the seller. The sale is considered final once the customer has completed the transaction.

This policy is typically found for products that are made to order, such as custom-made clothing or personalized gifts, and for products that have a limited lifespan, such as perishable food items.

Careful though as some juridisctions may override a No Return policy in certain circumstances, such as when the product is defective or not as described.

What’s the difference between returns, refunds and exchanges?

The difference between returns, refunds and exchanges lies in their outcome:

A return involves a customer sending back an item they purchased, often for a refund.

An exchange involves a customer exchanging the item they bought for a different one, usually a different size or color.

Refund means that the store gives the money back to the customer after a return.

Is the no refund policy illegal?

No, the No Refund Policy is not illegal but this can depend on your jurisdiction, industry, and specific circumstances surrounding the sale, like the type of product/service you’re offering. In fact, consumer protection laws can vary widely from country to country, and some allow No Refund policies, others don’t, while others heavily regulate them.

Some examples:
In some places, businesses are allowed to set their own refund policies, including No Refund policies, as long as they are clearly communicated to the customer before the purchase;

Even in jurisdictions where a No Refund Policy may generally be legal, there are often exceptions. When a product is faulty or misrepresented, it can be a legal requirement for the seller to repair, replace or refund the item (i.e. regardless of their own refund policy);

The EU has a “cooling-off” period of 14 days, during which they have the right to cancel the order and/or return their purchase for any reason or no reason at all.

If a no-return, no-refund policy doesn’t legally apply to your case, or you simply prefer not to use one, you might want to consider other possibilities, like:

letting clients exchange purchases for alternative items;

giving store credit as opposed to a refund; or

allowing clients to request refunds within a particular timeframe after a purchase (remember this is required in the UK and EU)

In which countries can I legally use a No Return, No Refund Policy?

The consumer regulations that apply to these rules vary based on the region you’re operating in. You must be informed of the many laws and regulations that apply to various nations and US states.

The United States permits the use of No Return, No refund Policies.*

*Refund policies are defined by individual states and businesses; there are no federal rules governing them. In some circumstances, customers may be entitled to a refund even though a firm has explicitly said that it does not offer them by failing to prominently show a “no refunds” sign. Because these rules vary by state, it’s always a good idea to double-check the rules for the state you’re based in, as well as those that your business targets.

In the EU, the consumer has the right to cancel and return within 14 days, for any reason and without a justification. However, there are exemptions. These are the cases in which you may be able to use a no return/ refund policy:

plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates

goods and drinks delivered to you by regular delivery – for example, delivery by a milkman

goods made to order or clearly personalized – such as a tailor-made suit

sealed audio, video or computer software, such as DVDs, which you have unsealed upon receipt

online digital content, if you have already started downloading or streaming it, and you agreed that you would lose your right of withdrawal by starting the performance

goods bought from a private individual rather than a company/trader

urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can’t cancel the work once you have agreed on the price of the service

For more on guarantees and returns from the European Union, see here →

In the United Kingdom, there are a few conditions under which businesses can decline to offer a refund or accept returns. These include cases where the customer:

knew an item was faulty when they bought it,

damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund),

no longer want an item (for example because it’s the wrong size or color) unless they bought it without seeing it.

Additionally, for certain types of items, you only have to offer a refund if they were defective:

personalized items and custom-made items, for example curtains,

perishable items, for example frozen food or flowers,

newspapers and magazines,

unwrapped CDs, DVDs, and computer software.

Outside these cases, in general, under UK law the consumer has 14 days to request a refund following a purchase. Then they have another 14 days to make a return after notifying the business.

See the government’s official “Accepting returns and giving refunds: the law” here →

Canada permits the use of No Return, No refund Policies as long as they are clearly stated before the customer makes the purchase. Businesses in Canada are not required to accept returned goods unless they are defective.

Some stores will allow consumers to bring certain goods back, however refunds may exclude:

personal goods such as earrings or swimsuits;

cash refunds (i.e., exchange or store credit only);

promotions and sale items; or

if goods are not returned within a set number of days.

See the government’s official Refunds and Exchange policy here →

Australia prohibits the use of No Return, No refund Policies. This rule was put in place to protect customers in the event that they were dissatisfied with their purchase. A business owner who fails to follow this law may be subject to fines and other sanctions.

Pros and Cons of a No Refund No Return Policy

Pros

Easier Inventory and Accounting Management: With a No Refund, No Return policy, your business won’t have to deal with returned items, restocking fees, or resale of returned products.

Reduced Costs: Handling returns can be costly. Businesses may have to pay for shipping, inspect returned goods, restock items, and sometimes discard goods that can’t be resold.

More Control and Clear Boundaries: You get to be selective by allowing returns on a case-by-case basis, refusing more general or casual refund and return requests. A strict policy like this one sets expectations for the customer up front, reducing the risk of disputes arising later on.

Lower Impulse Buying: Knowing that they can’t return an item may make customers think more carefully before making a purchase, which could mean fewer unhappy customers in the long run.

Cons

Low Customer Satisfaction and Negative Reviews: Customers may not be happy to know that they don’t have the flexibility to return or get a refund for their product if it doesn’t meet their expectations or encounter issues post-purchase. This can lead them to leave negative comments on your business, harming your reputation.

Competitive Disadvantage: Many online businesses offer flexible return and refund policies as a way to attract and reassure customers. A strict policy might make a store less appealing compared to competitors.

Legal Risks: As previously discussed, consumer protection laws in some jurisdictions may not allow for a strict No Refund, No Return policy in all situations. Failing to comply with these laws could result in legal action.

Potential Loss of Repeat Business: Customer retention can be more cost-effective than acquiring new customers. A strict policy may discourage customers from making future purchases.

Impaired Trust: If customers know that they have no recourse if a product doesn’t meet their expectations, they may be less likely to trust the business in the first place, which could lower conversion rates.

Complexity in International Sales: Laws governing returns and refunds can vary significantly between countries. If the online store sells internationally, it will need to be particularly cautious to ensure it is complying with local laws, which may not permit a No Refund, No Return policy.

How to Write a No Refund Policy

A good no-refund policy is clear, concise, and easy to understand. It should clearly state that you don’t accept refunds and whether there are exceptions to your policy (for example, a faulty item).

Remember to place it where it’s easily accessible, so that your customers know exactly what to expect when they buy from you.

Terms and Conditions Generator

Generate a No Refund Policy for your website

A simple No Refund Policy is often not enough to protect your business. Under most countries’ commercial law, you need to include other things like warranty information, limitations of liability and more. That’s why having a complete Terms and Conditions document is important.

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What is an Example of a No Refund Policy?

Let’s take a look at this example from Walmart. It is not a completely strict No Refund Policy, however we can see that the US chain has listed in their return policy a number of products that are ineligible for return/refund or replacement, such as prescription medications and devices or hygienic products. Other products like phones, drones or mattresses can only be exchanged, not refunded.

The following general clause is making refunds/returns dependent on Walmart’s decision: “Walmart reserves the right to limit or decline returns or exchanges regardless of whether the customer has a receipt. All non-receipt returns are subject to a refund verification process. All decisions regarding returns are subject to applicable laws.”

Other clauses have a clear No Refund Policy: “Tech Services Products (e.g., Device Setup, Connected Home Installations): are nonrefundable by Walmart.”

Another common example of a no-refund policy can be found in hotel bookings. Often, hotels don’t allow their guests to get a refund after they have booked a room, so they charge the whole amount.

An example of No Refund Policy by Hotel Brynton

Sample No Refund Policy Template

When it comes to legal documents, you want to be careful and thorough. In general, you must make sure that:

a No Refund, No Return Policy can legally apply to your product or services (as mentioned in the section above);

the language in your policy is as clear and unambiguous as possible; and

that your clauses are carefully and professionally written.

Take a look at the sample No Refund Policy template below.

Please note this is only a template and should not substitute for legal advice. If you choose to use it, you must adapt it to your specific business situation. Be aware it may not contain all the legally-required information you need in your policy or to protect your business. This template is just a starting point and should be tailored to your specific needs.

Click to open the template:

No Refund Policy Template

Refund Policy

Last Updated: [Insert date of last update]

All Sales Are Final

Please carefully review your order before confirming your purchase. All sales are considered final. We do not offer refunds or exchanges for any products or services sold through [Insert Company Website or Platform].

Non-Refundable Items or Services

All items or services purchased from [Insert Company Name] are non-refundable unless otherwise specified in writing by [Insert Company Name]. This policy applies but is not limited to:

Digital Products

Gift Cards

Software Licenses

Subscription Services

Custom-made Items

Sale Items

Exceptions to the No Refund Policy

The only exceptions to our No Refund Policy include:

Defective or Damaged Items: In the case of items that are received defective or damaged, please report this within [Insert Time Period, e.g., 5 days] of receiving the item. In such cases, a replacement may be provided at the discretion of [Insert Company Name].

Wrong Item Sent: If you receive an item different from the one you ordered, please notify our Customer Service within [Insert Time Period, e.g., 5 days] for a possible refund or exchange.

Incomplete Service: If a purchased service is not fully delivered or does not meet the predefined criteria as advertised, a partial or full refund may be considered.

Expired Products: Receiving a product in an expired condition warrants a report to our Customer Service within [Insert Time Period, e.g., 5 days] for potential refund or replacement.

Legal Requirements: Following applicable laws, any other conditions or circumstances where we are legally required to offer a refund will be honored.

How to Contact Us

For any questions or concerns regarding this No Refund Policy, please contact us at:

Email: [Insert Customer Service Email]

Phone: [Insert Customer Service Phone Number]

We reserve the right to modify this No Refund Policy at any time, effective upon posting of an updated version on our website. Please regularly check [Insert Company Website or Platform] for updates.

Where to Display your No Refund Policy

A No Refund Policy is usually clearly displayed within the Terms and Conditions of a website. This is due to the fact that it is a policy that every consumer should be aware of before making a purchase.

Your Terms and Conditions document should be linked and placed somewhere that’s easily accessible from all pages of your site.

For best-practice placement, consider linking:

From the footer of your website; See how to add your terms and conditions to the footer of your website;

On your checkout page; and

On the FAQ page of your site.

How to Enforce Your No Refund Policy

Enforcing a No Refund Policy effectively hinges on clear communication, legal compliance, and consistent application.

The policy should be prominently displayed on your website, especially before a customer proceeds to checkout, and be included in your Terms and Conditions. Using the clickwrap consent method — where users check a box to indicate agreement — adds an extra layer of enforceability. This not only obliges users to acknowledge your No Refund Policy but also gives you proof of their consent, should disputes arise.

It’s crucial to ensure that your No Refund Policy is in compliance with local, state, and federal laws. A legal review can ensure that the policy meets all legal requirements, including any regional “cooling-off periods” or consumer protection laws that could override your policy.

Make sure that your customer service team is trained in politely yet firmly handling refund requests in accordance with your policy. This will allow you to minimize customer dissatisfaction.

Is a No Refund Policy Enough?

A No Refund Policy is just one facet of the broader legal and operational landscape of running an online business.

A comprehensive Terms and Conditions (T&C) agreement serves a much broader purpose, covering a variety of topics such as user conduct, intellectual property rights, dispute resolution, and limitations of liability. This not only sets clear expectations for user behavior but also offers you a broader legal shield in the case of disputes or unforeseen issues.

Tailor your Terms to address unique aspects of your business model, align with industry regulations, and help you comply with specific laws like data protection or commercial law, and protect your business!

Don’t have a lawyer on hand? Try our Terms and Conditions Generator risk-free! It’s drafted by an international legal team and allows you to fully customize your clauses – allowing you to create terms and conditions that actually fit your specific business needs.

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Read also

Free Return and Refund Policy Template

A Shipping Policy Template for Your E-Commerce

Ecommerce Checklist: 10 Steps to Online Success

The post No Return, No Refund Policy Template & Guide appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Terms of Service Template for your Site

Alice Perseval — Wed, 30 Aug 2023 16:17:59 +0000

Terms of Service Template for your Site

In short

Curious about Terms of Service, what they are and what they should include? Looking for a Terms of Service template? You’re in the right place!

A Terms of Service Agreement is a crucial legal document that allows you to set rules that users must follow when using your site or mobile app.

In this article, we cover everything from how important this document is, the information to include, where to display it + a free Terms of Service template. Let’s dive in.

Jump to…

What Are Terms of Service?

Why You Need Terms of Service for your Website

Reasons to Have a Terms of Service Document

What Should I Include in my Terms of Service?

What Are the Basic Terms of Service?

What Is a Generic Terms of Service Policy?

How Do I Write My Own Terms of Service?

How Do I Enforce Terms of Service Agreements?

Terms of Service Example

Terms of Service Template

Terms of Service Template UK

Where to Display your Terms of Service

Summary in 10 Points

Terms of Service Template Tips

Use a Terms of Service Generator

Download our free Terms of Service template

Download our free terms of service template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What are Terms of Service?

A Terms of Service agreement, often called Terms and Conditions (T&C) or End User License Agreement (EULA), is a contract between you (the service provider) and your users. This key document allows you to set the rules for how people can interact with your website, app, or service. For example, you can outline the right way to use copyrighted content, spell out the steps for suspending or ending a user account, and even the delivery times, returns, etc., if you run an e-commerce site.

Fun Fact: Terms of Service, Terms and Conditions, and User Agreements all usually mean the same thing.

Why you need Terms of Service for your website

Even if the law doesn’t always say you must have Terms of Service, it’s a really good idea to include one on your website. Here’s why:

Protection Layer: Terms of Service provide a level of protection for you and your business. They help you handle problems that might come up, or even stop those problems before they start. Without these rules in place, it’s tough to defend yourself in case of legal disputes or claims.

Best Practice: Although not always a legal requirement, having a Terms of Service is considered a best practice for any business. It contributes to building trust and transparency while also providing protection against potential liabilities for various types of businesses, ranging from bloggers to online shops.

E-Commerce Importance*: Especially crucial for e-commerce, Terms of Service outline payment, shipping, delivery, cancellations, and refunds. It’s essential for clarity and business protection. *Be aware that having Terms of Service may be more than just a good idea — it can be a legal requirement. These terms often include legally mandated disclosures about warranties, withdrawal rights, and other consumer protections.

Protect rights: Terms of Service allow you to maintain control over your intellectual property, for example, content and trademark.

Fun Fact: Did you know that no matter what your website is about—whether you’re selling physical items or not—you should really have a professional Terms of Service? Terms of Service let you set your own rules, protect your ideas, and even limit your responsibilities if something goes wrong.

Terms of Service Generator

Generate Your Terms of Service

Basic templates are often not enough to protect your business and intellectual property.

Terms of Service are legally binding documents, so making sure they are customizable and professional is important.

Easily set things like law of governance, disclaimers, limitations of liability and more here

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Reasons to Have a Terms of Service Agreement

Limiting your liability

Terms of Service could serve as a shield to limit your liability. They can help you avoid some costly problems, like being held responsible for misuse of your products or if your website has a malfunction. These terms make sure you’re not on the hook for things that aren’t totally under your control.

Protection from abusive behavior

Think of your Terms of Service as a shield against unauthorized actions or behaviors. Here’s how:

Setting the Rules: You can lay down some ground rules about what kind of comments are okay—and what’s not—in your blog’s comment section.

Safeguarding Intellectual Property: You can also prevent people from copying your stuff, like logos and original content. This is super important for protecting your copyrights.

Useful disclaimers

Think of this part as being totally upfront with your users.

Outlining Responsibilities: Your ToS document outlines out who’s responsible for what in terms of rights, responsibilities, and obligations.

Stating the Applicable Laws: Your terms may also allow you to set the law of governance that applies. For example, choosing to have the document governed by the consumer laws of one state vs another.

Being Reasonable: A regular disclaimer reminds users that the info you provide might not always be accurate or complete. Users assume the risks associated when they use that info.

Wanna dive deeper? Find out about limitation of liability clauses →

In addition to having your Terms of Service accessible from your website’s footer at any time, it’s a good idea to show your Terms of Service to users in critical moments (like when they’re signing up, commenting, or making payments). This way, they can read and agree to them.

What should I include in my terms of service?

In short, your Terms of Service should cover:

An introduction and how the terms may change

A link to your Privacy Policy

Rules for user behavior

Copyright rules

Limitations on your liability and disclaimers

Payment and refund details

How to settle disagreements

Your contact information

What are the basic terms of service?

While each Terms of Service agreement will be different based on your unique business situation, there are some common elements. At a minimum, your ToS agreement should include:

Tell Users Who You Are: Clearly identify your business.

Explain Your Service: Describe what your website or app offers.

Promise and Assurance: If relevant, let users know about any warranties or guarantees.

Rights to Withdrawal: If applicable, explain any rights users have to change their mind.

Who’s Responsible: Explain how risks, liabilities, and disclaimers are managed.

Safety Information: If applicable, provide instructions for proper use.

Rights of Use: Specify any rights of use if they apply.

How to Use: If you have specific rules, like age requirements or location-based restrictions, spell them out.

What Happens if…? Explain how refunds, exchanges, and service termination work.

Order Delivery: If you’re delivering products, describe how that works.

Payment Options: Provide information about payment methods.

Extra information: Add any other important details that apply.

Note: Keep your Terms of Service up to date with relevant laws and tailored to your specific business needs. It is crucial to ensure the document aligns with your unique business operations, structure, and is continuously updated. Learn how to do this here.

What is a generic terms of service policy?

A generic Terms of Service (ToS) policy is like a ready-made outline. It’s a general starting point that covers some of the usual things you find in basic Terms documents. However, generic templates aren’t created for any particular business type, product, or service. So, so it’s important to deeply review it for missing clauses or information that might not apply to your business.

You’ll also need to correctly fill in the missing information, and customize the document to legitimately apply to your specific service and business needs. If using a generic terms of service policy, it’s highly recommended that you hire a legal professional to help you modify and review the document to make sure it’s legally accurate.

Remember, the whole point of terms of service is to give your business a protective shield against potential issues – including legal ones.

How do I write my own terms of service?

You do have the option to write your own Terms of Service document, but keep in mind that this process demands a solid background of legal language, principles, and the relevant laws. It can be complex and time-consuming as you try to create a document that suits your specific business activities. If you’re not familiar with legal matters, there’s a risk of missing important legal protections or not complying with laws and regulations.

Using a standard terms of service template might be an attractive option because of cost-effectiveness. However, once you start using them, you’ll soon realize that they’re not tailored to your specific business needs. As a result, specific legal concerns may be overlooked and they may not always be up to date with the latest laws and regulations. In the end, you might need to invest considerable effort in legal work and adding more details from your side.

Hiring a legal expert is, of course, the safest choice when it comes to drafting your Terms of Service document. This guarantees that your document agreement is thorough and maintains a level of legal precision and professionalism that can offer optimal protection for your interests. However, this route can also be quite expensive, as you have to go back every time a regulation or law changes, or even if you just want to add or change something.

A balanced solution (and the one we suggest! ) is to use a professional Terms of Service Generator. This approach is both cost-effective and convenient. It generates a customized online agreement based on the information you provide. You can then easily add it to your website. iubenda’s Generator has been developed by legal experts and contain a wide range of clauses that allow you to easily customize your document. They ensure that the content is legally compliant and allow you to make any necessary changes at any time.

How do I enforce terms of service agreements?

In addition to having your Terms of Service accessible from your website’s footer at any time, it’s a good idea to show your Terms of Service to users in critical moments (like when they’re signing up, commenting, or making payments). This way, they can read and agree to them.

There are typical situations where users should see the Terms of Service:

When they’re creating an account on your website.

If they’re signing up for a subscription.

When they’re making a purchase.

If they’re downloading your mobile app.

To make sure users understand and accept your Terms, you can use a method called clickwrap, it’s the most common way to do this.

Terms of Service Example

To provide you with a clearer view of what a Terms of Service (ToS) document might look like, we’ll explore real-world ToS examples from well-known brands.

Please note that these examples offer insights into how different brands structure their ToS documents. While they provide guidance, remember that your specific terms of service and policies should match your business offerings, industry regulations, and legal requirements.

Here, we’ve selected a few prime examples of websites that have effectively implemented terms of service using the iubenda generator:

Linkbuilder

Here, you can see how Linkbuilder displays the terms of service in full screen when users click on the button at the bottom of the page:

iubenda

In contrast, iubenda shows their terms and conditions in a pop-up window after users click on the button at the foot of the page:

Click on the button to see the live example:
Terms of Service Example iubenda

Download our Sample Terms of Service Template for your Website

Is it ok to use a Terms of Service Template?

Using a basic template is not wrong by default, but it can come with significant risk to you and your business. Should conflict arise or if a lawsuit is filed by a user, your Terms of Service document will be your first line of defense. Terms of Service are complex legal documents that cover multiple legal scenarios (eg. commercial law, copyright laws, liabilities etc.), jurisdictions, and must apply to your specific business practices. This is difficult to achieve with a basic template.

Too many things to think about? Using just a Terms and Conditions template is too complicated and a bit risky? We recommend using a professional solution: jump to this section to learn more.

How to Use the Template

Download the Template: Get our free Terms of Service template in Word Doc or copy and paste the HTML directly into your website.

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.

Customize Sale and Service Clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.

Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Terms of Service Template (HTML Text)

Copy and paste the Terms of Service Template HTML directly into your website.

Terms of Service of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Service generator. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Service generator. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Service generator. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Terms of Service Template (WordPress)

Copy and paste the Terms of Service Template directly into your WordPress editor.

Terms of Service of [website name] This document governs the use of our website, and, any other related agreement or legal relationship with us in a legally binding way. You must read this document carefully. Our website is provided by: [name/company and full address] Contact email:[email address] This document was generated with the use of the Terms of Service generator. What you should know at a glance Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users. TERMS OF USE Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document. By using our website, you confirm the following: you are older than [number of years of age]; you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country; you are not on any U.S. government list of prohibited or restricted parties. Account registration To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features. You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website. By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen. Conditions for account registration Registration of accounts on our website is subject to the conditions outlined below. By registering, you agree to meet such conditions. It is not permitted to register accounts by bots or any other automated methods; You must register only one account, unless otherwise specified; Your account must not be shared with other persons unless otherwise specified. Account termination You can close your account and stop using our service anytime by contacting us at the contact details provided in this document. Account suspension and deletion We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms. Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement. The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices. Content on the website Unless otherwise noted, all content on our website is owned or provided by us or our licensors. We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document. Rights regarding content on our website - All rights reserved We hold and reserve all intellectual property rights for all content. You may not use such content in any way that is not necessary or implied for the proper use of the service. Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly. Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions. Any statutory limitations or exceptions to copyright remain unaffected. Access to external resources Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability. Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law. Acceptable use Our website and service may only be used within the scope of what is provided for, under these terms and applicable law. You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights. We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following: violating laws, regulations, or these terms; infringing on third-party rights; significantly impairing our legitimate interests; offending us or any third party. TERMS AND CONDITIONS OF SALE Paid products Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website. Product description Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice. Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product. The specific characteristics of the chosen product are outlined during the purchasing process. Purchasing process Every action taken from selecting a product to submitting the order is part of the purchasing process. [specify your purchasing process] Order submission When you place an order, the following apply: submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page; if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly; after submitting the order, you will receive a receipt confirming that the order has been received. All communications regarding the purchasing process will be sent to the email address you provided. Prices During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs). On our website, prices are displayed including all applicable fees, taxes, and costs. [add more details about prices] Methods of payment Details about accepted payment methods are provided during the purchasing process. Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website. [add more details about payment methods] Retention of product ownership Until payment of the total purchase price is received by us, any products ordered will not become your property. Delivery Products are delivered to the address provided by you and in the manner outlined in the order summary. Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it. Goods are delivered to the following countries: [country name] Delivery times are outlined on our website or during the purchasing process. [add more details about delivery] Failed delivery We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us. If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action. Unless otherwise agreed, each delivery attempt after the second one will be at your expense. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Service generator. USER RIGHTS Right of withdrawal Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section. Exercising your right of withdrawal To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends. Withdrawal period for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of withdrawal If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. UK USER RIGHTS Right to cancel Unless exceptions apply, if you qualify as a consumer in the United Kingdom, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you do not fit this qualification, you cannot benefit from the rights described in this section. Exercising your right to cancel To withdraw from a contract, you must inform us clearly of your decision. This can be done using a cancellation form or by any other clear statement. Make sure to do this before the cancellation period ends. Cancellation period for goods, the cancellation period ends 14 days after you or a designated third party takes physical possession of the goods; for multiple goods ordered together or delivered separately, the cancellation period ends 14 days after you or a designated third party acquires physical possession of the last good. Effects of cancellation If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable. However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed. We will process your reimbursement promptly and no later than 14 days after we receive your cancellation notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement. ... on the purchase of physical goods Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract. Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning. You will bear the costs of returning the goods. GUARANTEES Legal guarantee of conformity for goods under EU law We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country. The laws of your country may grant you broader rights regarding legal guarantees of conformity. Conformity to contract for consumers in the United Kingdom UK consumers have the right to receive goods that conform to the contract. LIABILITY AND INDEMNIFICATION We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you. Indemnification You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law. Limitation of liability Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf). However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you. Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into. US users Disclaimer of warranties Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here. Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data. We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility. Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service. While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law. Limitation of liability To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for: any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses; any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it; errors, mistakes, or inaccuracies in the content provided; personal injury or property damage resulting from your use of the service; unauthorized access to our secure servers or personal information stored therein; interruption or cessation of transmission to or from the service; bugs, viruses, trojan horses, or similar harmful elements transmitted through the service; errors or omissions in any content posted, transmitted, or made available through the service; defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage. Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law. Indemnification By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from: your use of the service, including any data or content you transmit or receive; your violation of these terms, including any breach of representations and warranties; your violation of third-party rights, such as privacy or intellectual property rights; your violation of statutory laws, rules, or regulations; any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information; your intentional misconduct; or any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law. COMMON PROVISIONS No waiver Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term. Service interruption To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification. We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law. The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts. Service reselling You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program. Privacy policy For information on the use of personal data, you can refer to our website's privacy policy. Intellectual property rights Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property. All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property. Changes to the terms We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement. The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us. If legally required, we will notify you in advance of when the modified terms will take effect. Assignment of contract We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly. You cannot assign or transfer your rights or obligations under these terms without our written permission. Contact All communications regarding the use of our website must be sent using the contact information provided in this document. Severability Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect. US users Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law. EU users If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions. Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us. Governing law These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles. Prevalence of national law However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail. Venue of jurisdiction The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document. Exception for consumers in Europe However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland. UK consumers If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts. US users We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others. US users Surviving provisions Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following: your grant of licenses under this document will survive indefinitely; your indemnification obligations will survive for a period of five years from the date of termination; the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely. INFORMATION ABOUT THIS DOCUMENT This document was generated with the use of the Terms of Service generator. DISPUTE RESOLUTION Online dispute resolution for consumers The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts. Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

Terms of Service Template (Word DOCX)

Download the Terms of Service template Word DOCX

Terms of Service Template UK

Terms of Service don’t vary much across different legislations, but there are some provisions that are country-specific. For example, EU and UK customers are always granted a withdrawal period of 14-days, while in the US this can vary on a state level.

Our Terms of Service template contains specific sections for EU, UK and US, that you can tailor to your business model and needs.

Where to display your Terms of Service Agreement

Having a well-crafted ToS document is great, but it won’t be helpful if no one can find it!

You must ensure that users can easily access it whenever they need.

This means you should place it in a noticeable spot on your website:

[recommended ] Include a static link in your site’s footer to ensure it’s always visible.

Put it in a menu, especially for mobile apps, under sections like “About” or “Legal.”

Integrate it into the account creation process, within a sign-up form or on a “Create Account” page.

Display it on checkout forms.

Website Terms of Service Summary in 10 Points

Terms of Service (T&C) agreements form contracts between service providers and users, allowing the provider to set rules within the law. They are meant to protect businesses.

Terms of Service, Terms and Conditions or Terms of Use are just different names that refer to the same document.

Having a Terms of Service document is essential for businesses as it helps manage disputes, protect against liabilities, and comply with legal requirements.

It can be mandatory for e-commerce to have detailed Terms and Conditions that cover sales conditions, payment methods, shipping, delivery, withdrawal, and cancellation procedures.

Limitations of liability, protection from abusive behavior, and disclaimers are important elements to include in a Terms of Service document.

Terms of Service agreements should include identification of the business, service descriptions, warranty information, withdrawal rights, payment details, and other relevant clauses.

It is crucial to enforce Terms of Service by presenting them to users during account creation, subscriptions, purchases, and app downloads.

Terms of Service should be displayed prominently on websites, such as in the footer, menus, or during the account creation and checkout processes.

Ensure your document covers all your business processes and is always up-to-date.

Since a Terms of Service document is legally-binding and should protect your business, make sure it is professional and customized. For this, we recommend using a Terms of Service Generator to easily create your own.

Terms of Service Template Tips

Before deciding to use a website terms of service template, here are a few considerations to make.

1. Identify missing information

Your document should always be up-to-date with the various privacy laws and in its contents in general. It should also match your specific business processes and model.

Start by going through each of the following areas and their questions:

Business Model

Is your business mainly focused on making money from content?

If you have an online store, do you sell digital items, physical items, or both?

Do you mainly sell to other companies, or only to individual customers (B2B vs. B2C)?

Do your users have the ability to sell to other users?

Business Processes

What are your methods for signing up?

What are the various types of accounts (e.g., guest vs logged in)?

What user roles are there? Can they up-vote ratings, comment, or report others?

What payment options do you offer? (Credit card, PayPal, gift cards…)

What are your policies for returns and shipping?

Business Needs and Explicit Rules

Do you have different user levels (registered vs. non-registered)?

How do you handle sensitive data when processing payments?

What do you expect from users in terms of behavior (including comments), account termination, and the use of your product/service/content?

Do you participate in an affiliate program?

Can your products/content potentially be harmful if used incorrectly?

What is your governing law?

2. Ensure your document is complete and keep it up-to-date

You should make sure to incorporate all the essential clauses required to limit potential liabilities and regularly revise the document whenever something changes (whether it’s the law, or some of your business processes).

It’s essential to have well-crafted Terms of Service. The opposite could not serve its purpose and at worst, potentially bring legal complications.

3. Use a professional Terms of Service Generator

It is strongly recommended to use a high-quality generator for building a legally-biding document.

Naturally, having a personal lawyer prepare and revise your documents is an even better (but costly!) option. A quality generator with text written by legal professionals is the next best thing!

Craft your document in minutes with iubenda’s Terms and Conditions Generator

Save yourself the headache, quickly find what you need pick from hundreds of scenario-specific clauses;

Build a precise and compliant legal document clauses have been pre-drafted by lawyers;

Give up the static template add, remove or update your document at anytime from your own dashboard

Don’t just take our word for it! See it in action

Try the Generator risk free with our 14-day money-back guarantee
Generate your custom Terms and Conditions

About Us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

Still have questions?
Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Terms of Service Template for your Site appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Generic Privacy Policy Template + What to Look Out For

Alice Perseval — Thu, 30 Mar 2023 08:38:00 +0000

Looking for a generic privacy policy template? There are a few things you need to take into consideration before doing so!

Your privacy policy is an important document for making your website compliant with data protection laws. It also allows you to inform your users of what you do with their data. That’s why the process of creating this legal document must be taken very seriously!

In this article, we walk you through some pros and cons of using a generic privacy policy for your website, so you can make an informed decision. We also give a complete example of a privacy policy.

In this post, we explain

What is a generic privacy policy?

What is a privacy policy?

Generic privacy policy example

Is it safe to use a standard privacy policy template?

Is it safe to use a standard privacy policy template?

Is it illegal to copy a privacy policy?

Custom Privacy Policy for Website vs. Generic Privacy Policy for Website: A Comparison Chart

What is a generic privacy policy?

A generic privacy policy is a standard, pre-written privacy policy that you can use as a starting point to develop your own privacy policy. These policies are often provided by website builders, for example, and can be customized to a certain extent by the organization to fit their specific needs.

They can only be used for getting started, since generic templates usually don’t include all legally-required disclosures.

Not sure if you need a privacy policy?

Here are 4 reasons why you need one

And, what is a privacy policy, exactly?

A privacy policy is a legal document that outlines how you collect, use, and protect the personal information of your users. It typically includes information about:

the types of data collected,

how it is used,

with whom it is shared,

how it is protected, and

users rights over this data.

In addition, a comprehensive privacy policy should also address several key elements to ensure compliance and transparency. Here’s what to look out for when creating or updating your privacy policy:

Key Elements of a Privacy Policy

Specifics of Data Collection: Clearly define what information you collect, both directly (e.g., through forms) and indirectly (e.g., via cookies), and specify the purposes for each type of data collected.

Legal Basis for Processing: Especially under laws like the GDPR, explain the legal grounds for processing personal data, such as consent from the user, compliance with a legal obligation, or a legitimate interest of the website owner.

Data Sharing and Third-party Disclosure: Detail any circumstances under which data might be shared with third parties, including partners, service providers, and legal authorities. Specify the safeguards in place to protect data when transferring it, especially across borders.

Data Security Measures: Describe the technical and organizational measures you have implemented to protect user data from unauthorized access, alteration, and loss.

User Rights and How to Exercise Them: Enumerate the rights users have over their data, such as the right to access, correct, delete, or transfer their data, and provide clear instructions on how they can exercise these rights.

Use of Cookies and Tracking Technologies: If your website uses cookies or similar technologies, disclose this practice and provide details on the types of cookies used, their purposes, and how users can control or opt out of them.

Policy Updates and Notification Procedures: Explain how you will notify users of any changes to the privacy notice, ensuring they are always informed about how their data is used and protected.

Contact Information: Offer a way for users to contact you with any questions or concerns regarding privacy, including an email address, phone number, or contact form.

Age Restrictions and Children’s Privacy: Address the collection of data from children under the age of 13 (or the relevant age threshold in your jurisdiction), and describe measures to obtain parental consent and protect children’s privacy.

International Data Transfers: For organizations operating across borders, describe how you comply with international data protection laws (like the GDPR or the CCPA/CPRA), including mechanisms like Privacy Shield certification or standard contractual clauses for data transfer outside the European Economic Area.

More info on what should be in your privacy policy here.

Generic privacy policy template example

Click on the button below for an example of a privacy policy:

Privacy Policy

Your privacy policy is an important document for your users, and is required by most data privacy laws. It is crucial for reducing the risk of fines for non-compliance or reputational damage. That’s why there are some key things to consider before using a generic privacy policy. Let’s take a look!

Is it safe to use a standard privacy policy template?

A generic privacy policy is only a starting point. It can be dangerous to rely on a standard template only, because it won’t fully reflect the specific practices of your organization.

It usually just covers general topics and provisions common to most businesses. Under the law, that’s not enough!

Pros

Convenience: A generic privacy policy can be an easy solution for websites that are just starting out and don’t have the resources or expertise to create a professional privacy policy;

Cost-effective: You can most likely find free generic templates on the Internet.

Cons

Lack of customization: A privacy policy should inform users of the specific data collection practices of your organization, which technologies on your site collect data, what types of data… A generic document does not have all the legally-required information;

Inaccurate information: A generic privacy policy may contain information that is not correct, or relevant to the organization or its privacy practices. Remember your privacy also needs to be up-to-date;

Limited scope: A generic privacy policy may not cover all the necessary topics or provisions that are specific to your business or industry;

Higher associated risks: You can never be sure generic templates have been drafted by competent lawyers, or include ALL necessary disclosures, which puts you at risk;

Reduced credibility: Using a generic privacy policy may reduce the credibility of your organization, as users may see it as a lack of commitment to protecting their personal information.

After discussing the safety of using standard privacy policy templates, you might wonder, Can I use a generic privacy policy for my website? Yes, you can, but it’s not the best approach. Let’s look at why:

Can I use a generic privacy policy for my website?

Yes, but it’s not recommended. Generic privacy policies are basic templates that might not cover all the specific ways your website uses visitor data. Relying only on a generic website privacy policy can lead to legal issues because they may not meet all legal requirements. To avoid potential legal problems, we strongly recommend creating a customized privacy policy that reflects your website’s unique practices.

So, it’s also crucial to address another common concern:

Is it illegal to copy a privacy policy?

Yes, copying someone else’s privacy policy can be illegal and is generally not advisable.

Privacy policies are specific legal documents that reflect how a particular website collects, uses, and manages user data. When you copy a privacy policy from another site, you risk using a document that doesn’t accurately represent your site’s data practices, which could lead to legal issues and a breach of trust with your users. It’s essential to create a privacy policy tailored to your website’s operations to ensure compliance with data protection laws and to accurately inform your users about their data rights and your responsibilities.

Custom Privacy Policy for Website vs. Generic Privacy Policy for Website: A Comparison Chart

Aspect Custom Privacy Policy for Website Generic Privacy Policy for Website

Customizing Privacy Policy fully customized to your website’s specific data practices. Generic privacy policy template with limited customization.

Legal Compliance Ensures full compliance with applicable data protection laws. May not fully comply with all specific legal requirements.

Specific Practices Includes detailed information on your unique data collection, use, and sharing. Lacks details on specific data handling practices unique to your site.

Cost More affordable with the use of a privacy policy generator, though may vary based on complexity. Lower or free

Time and Effort Reduced time and effort with a generator, Privacy Policy Generators for Website are usually designed to be user-friendly. Less time and effort required initially, but as the generic privacy policy template is free, malfunctions and support can delay the process.

Risk of Legal Issues Significantly reduced, as it is specifically designed to meet legal requirements. Higher, due to potential inaccuracies and omissions.

Credibility with Users Enhances, as it shows commitment to data protection. May reduce, as it may appear less trustworthy to users.

As you can see, the cons clearly outweigh the pros. For protecting your business from potential legal liabilities, we strongly recommend creating a customized privacy policy, adapted to your unique situation.

Creating a professional privacy policy for a website or app doesn’t have to be complicated, despite the abundance of information! Here’s how to create a privacy policy for website or app in under 5 minutes

With iubenda’s Privacy and Cookie Policy Generator, it’s easier than you think!

Scan your site with our Site Scanner;

Select and add all the relevant clauses specific to your website (i.e. Google Analytics, social media widgets…);

Generate your privacy policy in one click (all clauses are pre-drafted by lawyers);

Copy and paste the code to add the document to your website’s footer;

Update your document whenever it is needed (required by law).

Create your custom privacy policy
Generate your free privacy policy

The post Generic Privacy Policy Template + What to Look Out For appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

How to Write a Standard Website Privacy Policy

Juan Ruiz — Wed, 29 Mar 2023 16:06:10 +0000

Wondering how to write a standard privacy policy for websites? As a business or website owner, having a valid privacy policy on your website is a legal requirement if you are collecting or using personal information.

In this article, we will cover the basics of how to write a standard privacy policy for websites, including what a privacy policy is, why it’s important, as well as the most effective way to comply with this legal requirement.

At a glance

What is a Standard website Privacy Policy?

Why you need a Privacy Policy

Elements Required of a Standard website Privacy Policy

How to Write a Standard website Privacy Policy

Why Start With a Generic Privacy Policy Template?

Where To Display Your Privacy Policy

Don’t worry! It’s much simpler than you imagine!

What is a Standard Website Privacy Policy

A standard privacy policy is a document that discloses the ways in which your website collects, uses, shares, and protects personal information. These documents will need to contain specific information, depending on the laws that apply to you.

It is legally required under most countries’ legislations for transparency, which ultimately helps build trust between you and your website’s visitors.

It is essential to have a standard privacy policy that accurately reflects your website’s practices.

Why you need a Website Privacy Policy

A standard website privacy policy is important for a number of reasons:

Firstly, it is a legal requirement in many jurisdictions, including Europe, Brazil, the United States and more. Read more about the laws that can apply to you here.

Secondly, it helps to build trust with your users by demonstrating that you take their privacy seriously.

Finally, having a privacy policy can protect you from some lawsuits and fines. Under most countries’ data privacy laws (like the GDPR and California’s CPRA) individuals are allowed to sue you if their privacy rights have been violated by your non-compliance to privacy laws, additionally, regional and national data protection authorities can issue fines and audits if you’re found to be in violation of privacy requirements.

Meet iubenda’s Privacy and Cookie Policy Generator

Our Privacy and Cookie Policy Generator is the simplest solution to generate your privacy policy in just a few clicks!
It’s really that easy: Scan your website with our Site Scanner. Add all the relevant clauses and generate your document. Copy and paste to add your privacy policy to your website! Moreover, unlike static templates, our Generator is supported by an international legal team, that takes care of updating the documents when the laws change. This means that you won’t have to worry about it and just focus on your business. Curious to give it a try?
Scan your website now

Start for free

Elements Required: Website Privacy Policy Example

A standard privacy policy for websites should, at the very least, include the following key components:

Types of personal information collected: What information do you collect from users, such as name, email address, or payment information?

How personal information is collected: How do you collect this information, such as through forms or cookies?

How personal information is used: What is the purpose of collecting this information, such as for processing orders or improving user experience?

How personal information is shared: Do you share personal information with third-party vendors, and if so, why?

How personal information is protected: How do you keep personal information secure, such as through encryption or firewalls?

Cookies and tracking technologies: Do you use cookies or other tracking technologies, and if so, how are they used?

User choices and rights: What options do users have regarding their personal information, such as opting out of marketing emails or deleting their account?

Contact information for questions or concerns: Provide a way for users to contact you if they have questions or concerns about their privacy.

Searching for a privacy policy template? Check this out →

Is there a standard policy?

It is important to note that there is no standard privacy policy for all websites. Each website is unique and requires a policy customized to its specific needs. However, there are some common elements that most privacy notices include, such as what types of personal information are collected, how it is used, and how it is protected.

Remember that there are tools like iubenda that allow you to create customized privacy policies that are drafted by qualified lawyers and can be updated over time without the need for lawyers every time you need to add or change something.

How to Write a Standard Website Privacy Policy

Why Start With a Generic Privacy Policy Template?

Writing a privacy policy from scratch can be a daunting task, especially if you have little or no experience with legal documents. Start with a privacy policy generator may be the easiest and most practical way to create your own privacy policy. No, high costs and customized to your particular needs.

When selecting your privacy policy generator, keep the following 3 things in mind:

Look for a high quality generator: Make sure it is recognized in the market and complies with all legal requirements and is backed by a qualified legal team.

Make sure it has a site scanner: This option will help you identify which services you need to add to your privacy and cookie policies, and save you time-consuming work!

Opt for an option that allows you to update the policy periodically: Making sure that the policy is up-to-date with any changes in your website practices or legal requirements is crucial, so this is one of the advantages of using a generator rather than a lawyer.

Keep in mind that the legal landscape around privacy is constantly evolving, and it’s your responsibility as a website owner to stay informed and make any necessary updates to your policy.

A solution like the iubenda Generator, monitors changes in the different legislations and automatically updates the legal clauses to adapt them to the changes, plus the site scanner regularly scans your website and sends you email alerts with what you need to add.

Where To Display Your Standard Website Privacy Policy

Once generated and ready with all the information regarding your business model, your privacy policy should appear in a prominent place on your website, e.g. in the footer and accessible from the main navigation of your website.

Make sure the policy is easy to find and accessible to all users.

Don’t worry!

It’s much simpler than you imagine with iubenda! Simply:

Scan your site with our Site Scanner.

Add all the relevant clauses in one click.

Copy and paste to add your privacy policy to your site!

Now your policy is ready and visible on your website!

Generate your standard website privacy policy
in less than 3 minutes
Get started for free

About us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

The post How to Write a Standard Website Privacy Policy appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Privacy Policy Template for Small Business

Jessica Ryder — Tue, 28 Mar 2023 17:10:42 +0000

A Guide to Staying Compliant. As a small business owner, it is essential to stay compliant with privacy regulations to protect your customers’ personal information. One crucial step in this process involves using a privacy policy template for small business to craft a clear and concise privacy policy tailored to your needs.

In this article, we’ll provide a privacy policy template that small businesses can use to create their own privacy policy.

What is a Privacy Policy?

Does my Small Business Website Need a Privacy Policy?

How Do I Create a Privacy Policy for my Business?

What are some examples of privacy policies for small businesses?

Key Privacy Laws Impacting Small Business Privacy Policies

Can I write my own business privacy policy?

Privacy Policy Template for Small Business

See how this all comes together and easily create your privacy policy for your small business!

How to Write a Privacy Policy for a Small Business

What is a Privacy Policy?

A privacy policy is a legal document that outlines how your business collects, uses, and protects personal information from your customers. It should be readily available on your website, and customers should be able to easily access and understand it.

Privacy policies are legally required under most global privacy legislations, so they’re pretty critical for any business that has an online presence. Keep reading to learn more on privacy policy template for small business.

Does my Small Business Website Need a Privacy Policy?

Yes, your small business website or even an e-commerce store definitely needs a privacy policy. This policy informs your website visitors how you collect, use, and handle their personal information. It’s important because laws, like the GDPR in Europe, the CCPA in California, and the LGPD in Brazil require you to have a privacy policy if you collect personal information from their residents. A privacy policy also shows your customers or users that you care about their privacy.

How Do I Create a Privacy Policy for my Business?

To create a privacy policy for your business, the most cost-effective way is to use a high-quality privacy policy generator. This tool lets you customize your policy to reflect your specific data collection and processing practices. Here’s how you do it:

Choose a generator that allows customization and complies with key privacy laws like the GDPR, CCPA, LGPD.
Enter details about how your business collects, uses, and shares personal information.
Review the generated policy draft thoroughly to ensure it accurately matches your practices and complies with relevant laws.
Make the necessary adjustments to fine-tune the policy to your business’s unique operations.

What are some examples of privacy policies for small businesses?

Examples of privacy policies for small businesses typically include clear sections that describe:

What personal information is collected (e.g., names, email addresses, payment information).
How this information is collected (e.g., through website forms, online purchases).
The purpose of data collection (e.g., processing orders, marketing).
Data sharing and protection measures (e.g., encryption, sharing with third-party services for order fulfillment).
User rights (e.g., the right to access, delete, or correct their information).
How to contact the business for privacy concerns.

Remember, each business is different, so your privacy policy should reflect your specific practices and comply with the laws that apply to your business. Regular updates are crucial to reflect changes in your business or in the law.

Key Privacy Laws Impacting Small Business Privacy Policies

Several laws around the world require your small business to have a privacy policy if you collect personal information from their residents, regardless of where your business is based. Consider, these laws are designed to protect the privacy and personal data of individuals, and they apply to all online businesses, including e-commerce sites, blogs, service providers and apps.

Here’s an overview of some major laws that might require a privacy policy for your small business:

1. General Data Protection Regulation (GDPR)

Region: European Union (EU)
Applies to: Any business that processes personal data of EU residents, regardless of the business’s location.
Requirements: Among other obligations, businesses must provide a detailed privacy policy that includes the purpose of data processing, the legal basis for processing, data subject rights, and information about data transfers outside the EU.

2. California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

Region: California, United States
Applies to: Businesses that collect personal information from California residents and meet certain thresholds, such as annual gross revenues exceeding $25 million, buying, receiving, selling, or sharing the personal information of 50,000 or more consumers, households, or devices for commercial purposes, or deriving 50% or more of annual revenues from selling California residents’ personal information.
Requirements: Businesses must provide a privacy policy that details the categories of collected information, the purposes for which the categories of personal information are used, and consumer rights under the CCPA/CPRA.

3. Personal Information Protection and Electronic Documents Act (PIPEDA)

Region: Canada
Applies to: Private-sector organizations that collect, use, or disclose personal information in the course of commercial activity in Canada, except in provinces that have their own privacy laws deemed substantially similar to PIPEDA.
Requirements: Organizations are required to obtain consent for the collection, use, and disclosure of personal information and must provide a privacy policy that explains these practices in detail.

4. Brazil’s General Data Protection Law (LGPD)

Region: Brazil
Applies to: Any business or organization that processes personal data of individuals in Brazil, regardless of the company’s location.
Requirements: Similar to the GDPR in Europe, businesses must provide transparent information about the use of personal data, including a privacy policy detailing the categories of collected data, the purposes of processing, and the rights of data subjects.

Compliance Tips:

Review Applicable Laws: Determine which laws apply to your business based on where your customers are located, not just where your business operates.
Customize Your Privacy Policy: Use a high-quality privacy policy generator to create a policy that meets the specific requirements of these laws.
Stay Updated: Privacy laws are subject to change, so it’s important to regularly review and update your privacy policy to ensure ongoing compliance.

These are just a few examples, and there are many more privacy laws globally. Consider that it’s crucial to research and understand the privacy laws that apply to your specific business activities and customer base to be compliant.

Can I write my own business privacy policy?

Yes, you can write your own business privacy policy. However, it is important to ensure that your business privacy policy is accurate, clear, and compliant with applicable laws and regulations. Writing a privacy policy can be a complex and technical process, so it is important to have a good understanding of the legal requirements and best practices.

Privacy Policy Template for Small Business

To help small business owners create a privacy policy, we have created a privacy policy template for small business’s that can be customized to fit your specific needs.

I. Introduction
[Start your privacy policy with an introduction that explains what personal information your business collects, how it is collected, and why it is necessary. Be sure to include the purpose of your privacy policy and how it complies with privacy laws and regulations.]

II. Personal Information
[List the types of personal information that your business collects from customers, such as names, addresses, email addresses, phone numbers, and payment information. Explain how this information is collected, such as through website forms, email communications, or in-person transactions.]

What is Personal Information Across Major Privacy Laws

III. Use of Personal Information
[Explain how your business uses the personal information that you collect. Be sure to include all uses, such as processing orders, delivering products or services, and marketing purposes. If you share personal information with third parties, such as vendors or service providers, be sure to disclose this information and explain the purpose.]

IV. Protection of Personal Information
[Detail the measures your business takes to protect personal information from unauthorized access, disclosure, or theft. Be specific about the technical and organizational measures you have in place, such as encryption, access controls, and employee training.]

V. Cookies and Other Technologies
[Explain how you use cookies and other tracking technologies on your website. You should explain what information these technologies collect and how you use this information.]

Cookies and the GDPR: What’s Really Required?

VI. Opt-Out Options
[Explain how customers can opt out of receiving promotional emails or newsletters. You should provide clear instructions on how customers can unsubscribe from these communications.]

Opt in vs opt out

VII. Data Retention
[Outline how long you retain your customers’ personal information. You should explain why you retain this information and how you securely dispose of it when it is no longer needed.]

Data Retention Policy: Best Practices And Why You Need One

VIII. Privacy Policy Updates
[Explain how you will update your policy if necessary. You should outline how you will notify your customers of any changes to the policy.]

A privacy policy is a critical document for small businesses. It outlines how you collect, use, and protect your customers’ personal information. By having a clear and comprehensive privacy policy in place, you can help protect your customers’ data and build trust in your business.

To see how this all comes together, check out the small business privacy policy template below:

Composing a privacy policy on your own is a challenging task, as it involves extensive legal knowledge, and any mistakes in the privacy document could potentially result in legal action and penalties in various regions, especially in the US and Europe.

To avoid such issues, we recommend using a reliable privacy policy generator like ours. Our generator is designed by legal experts and provides comprehensive coverage of laws from multiple countries. Additionally, you can begin using our generator for free, making it an accessible and cost-effective solution.

How to Write a Privacy Policy for a Small Business

Easily create a privacy policy for your small business with iubenda

Scan your site with our Site Scanner.
Add all the relevant clauses with one click.

Copy and paste to add your privacy policy to your site!
Now your privacy policy for small business is ready and visible on your website!

Protect your small business today

Generate your customized privacy policy now!

The post Privacy Policy Template for Small Business appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

How to Write a Website Privacy Policy (with Sample)

Carla Gonzalez Cidoncha — Mon, 27 Mar 2023 13:48:51 +0000

According to many international privacy laws, website owners are required to inform users about how they collect, use, and protect their personal data. That’s where a website privacy policy comes in.

In this article, we’ll explain what a privacy policy is, how to write one, and also provide a sample website privacy policy that you can use as a guide.

What is a website privacy policy?

A privacy policy is a legal document that explains how a website collects, uses, and protects the personal information of its users. It’s a legal requirement for many international privacy laws, such as the European GDPR or California’s CPRA.

But this is not only about legal compliance, It’s crucial to have a privacy policy on your website also because, nowadays, people care more and more about their privacy, and want to know how their data are handled. So having a clear and up-to-date privacy policy also helps to build trust with users, as it shows that you are committed to protecting their privacy.

How to write a privacy policy

A privacy policy is a legal document to every extent, and it needs to be specific to your particular requirements. So writing a privacy policy yourself may be difficult if you don’t have legal expertise.

However, there are some elements that every website privacy policy has to include:

Who is the website owner?
What data is being collected and how?
What is the legal basis for the collection?
For which specific purposes are the data collected?
What are the categories of sources from which you collect consumers’ personal information?
Which third parties will have access to the information?
Do you transfer data abroad, and which measures were put into place to facilitate this in a safe and compliant way?
What rights do users have?
How will you notify users and visitors of changes or updates to the privacy policy?
What’s the effective date of the policy?

To make your privacy policy clear and easy to understand, use simple language and avoid technical jargon. You may also want to consider including a summary or FAQ section to help users quickly understand what your privacy policy covers.

For example, iubenda’s simplified view allows you just that:

Website privacy policy sample

It can be helpful to see a sample privacy policy to get an idea of what to include in your own policy. Here’s a sample privacy policy for a website.

Just click the button below to open it

Can you copy and paste a privacy policy?

While it may be tempting to simply copy and paste a privacy policy from another website, this is not recommended. Each website has unique requirements for its privacy policy, and copying and pasting can lead to inaccuracies or omissions. Instead, it’s best to consult a lawyer or use a reliable privacy policy generator to create a custom privacy policy for your website, like iubenda!

Meet iubenda’s Privacy and Cookie Policy Generator

Our Privacy and Cookie Policy Generator is the simplest solution to generate your privacy policy in just a few clicks!

It’s really that easy:

Scan your website with our Site Scanner.
Add all the relevant clauses and generate your document.
Copy and paste to add your privacy policy to your website!

Moreover, unlike static templates, our Generator is supported by an international legal team, that takes care of updating the documents when the laws change. This means that you won’t have to worry about it and just focus on your business.

Curious to give it a try?

Start for free

About us

The solution to generate your Privacy Policy. Customizable from 1700+ clauses, available in 9 languages and self-updating

www.iubenda.com

The post How to Write a Website Privacy Policy (with Sample) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

A Free and Easy Influencer Contract Template for Your Business

Carla Gonzalez Cidoncha — Fri, 17 Feb 2023 10:12:43 +0000

Influencer marketing has become a powerful tool for brands looking to reach new audiences. To ensure that both the brand and the influencer are protected, it’s essential to have a written agreement in place. That’s what an influencer contract is for!

In this short article, we’ll go over the main components of a partnership agreement with influencers, and give you a free and easy influencer contract template for you and your business!

At a glance

What is an influencer contract?
Why do you need an influencer agreement?
Influencer contract: what it should include
Influencer Contract Template

What is an influencer contract?

When hiring an influencer to sponsor your brand, you are basically hiring a contractor. An influencer contract is simply a legal agreement between a brand and an influencer that outlines the terms of their partnership.

The contract specifies the responsibilities and expectations of each party and defines all the details related – among other – to economic conditions, payments and confidentiality.

The purpose of an influencer contract is to protect the interests of both the influencer and the brand, and to ensure that everyone is on the same page regarding their partnership.

Why do you need an influencer agreement?

In general, signing a formal contract is a good idea for partnerships of any kind. Things can go wrong and a contract can help protect the interests of both parties.

While some might view influencer marketing as an informal process, it’s important to recognize that the role of influencers has evolved into a professional one, governed by specific guidelines like the FTC Influencers Guidelines.

So – whether you’re the business hiring or the influencer – an influencer contract will help you clearly define the extent of your partnership, how long will it last, what is expected from both parties, and give clear details about compensation.

Luckily, our influencer contract template can help you with that!

Influencer contract: what it should include

There are a few key elements an influencer contract should include, in general:

Identification of Parties.
Description of Services.
Economic Conditions and Payment Terms.
Termination.
Confidentiality.
Intellectual Property Rights.
Indemnification or Limitation of Liability.
Applicable Law and Competent Court/Jurisdiction.

Let’s take a look at the most important clauses in more detail.

Identification of Parties

What it is: The names, addresses, and contact details of both the influencer and the brand.
Why it’s important: Clear identification helps establish the legal entities entering into the agreement. This sets the stage for a formal, binding contract and ensures that there’s no confusion about who the contract applies to.

Description of Services

What it is: Detailed description of the responsibilities of the influencer and the brand.
Why it’s important: The “Description of Services” section outlines what the influencer is expected to deliver and what the brand will provide in return. This may include the number of posts, types of content (video, blog, social media updates), engagement expectations, and any specific messaging or themes.

Economic Conditions and Payment Terms

What it is: Information about how the influencer will be compensated.
Why it’s important: This section is crucial for transparency. It specifies how much the influencer will be paid, the payment schedule, invoicing procedures, and payment methods (e.g., wire transfer, PayPal). Clarity here can prevent misunderstandings and disputes later on.

Termination

What it is: The duration of the agreement and conditions for early termination.
Why it’s important: Both parties should understand the conditions under which the contract can be terminated. This section outlines the notice period required for termination and may specify any penalties or conditions for early termination.

Confidentiality

What it is: Provisions to protect sensitive and confidential information shared between the parties.
Why it’s important: Both the influencer and the brand will likely share confidential information during their collaboration. This clause ensures that neither party can disclose or misuse this information for other purposes.

Intellectual Property Rights

What it is: Outline of who owns what in terms of content and other intellectual property.
Why it’s important: This clarifies who owns the content created (usually the brand, but not always) and what permissions each party has regarding its use and distribution. Licensing issues should be made clear here to avoid legal complications.

Indemnification or Limitation of Liability

What it is: Clauses that specify the responsibilities of each party should things go wrong.
Why it’s important: This helps protect both the brand and the influencer from potential financial or legal repercussions. For example, if the influencer says something false about the product they are promoting, who is liable? This section provides clarity.

Applicable Law and Competent Court/Jurisdiction

What it is: Specifies which laws will govern the contract and where legal disputes will be resolved.
Why it’s important: In case of a legal dispute, it’s important to know upfront which jurisdiction’s laws will apply and where any legal proceedings will take place. This can significantly affect the nature and outcome of legal disputes.

These are the basic components, but the contract can also include additional elements depending on the specifics of the collaboration.

Important tip for you: Check the influencer engagement rate before signing a contract!

Before signing an influencer agreement, it’s better to do some thorough research on the influencers you’ve picked to promote your brand. In particular, you may want to check the influencer engagement rate, that is the level of interaction and involvement that the audience has with the influencer’s content.

Sadly, there have been some cases when companies partnered with influencers with a huge audience on social media but saw little to no result, because they later found out that most of those followers were fake accounts.

There are many tools that can help you here. One of these is HypeAuditor, which offers a free Instagram Engagement Rate Calculator.

You’re not sure how to pick the right influencer for your brand? Click here for more tips!

Influencer Contract Template

Let’s see how these elements come together in an influencer contract template:

[Brand Name], with its principal place of business located at [insert address] (hereinafter referred to as “Brand”), and

[Influencer Name], with a mailing address of [insert address] (hereinafter referred to as “Influencer”).

AGREE AS FOLLOWS:

Purpose of Agreement. This agreement sets forth the terms and conditions under which Influencer shall provide marketing and promotional services to Brand, and Brand shall compensate Influencer for such services.
Description of Services. Influencer shall provide the following services to Brand: [insert description of services to be provided by Influencer].
Economic Conditions. In consideration of the services provided by Influencer, Brand shall compensate Influencer as follows: [insert compensation terms, such as a flat fee, commission, or combination of both].
Payment Terms. [Insert payment terms, such as payment schedule and invoicing procedures].
Termination. This agreement shall commence on [insert start date] and shall terminate on [insert end date]. Either party may terminate this agreement at any time upon written notice to the other party.
Confidentiality. Influencer agrees to keep confidential and not to disclose to any third party any confidential information of Brand. “Confidential Information” shall include, but not be limited to, all business, technical, financial, and customer information of Brand.
Intellectual Property Rights. All content created by Influencer in the course of providing services to Brand shall be the sole and exclusive property of Brand. Influencer agrees not to use such content for any other purpose.
Indemnification and Limitation of Liability. Influencer shall indemnify and hold harmless Brand and its officers, directors, employees, agents, and assigns from and against any and all claims, damages, liabilities, costs, and expenses, including reasonable attorney’s fees, arising from or relating to Influencer’s breach of this agreement or Influencer’s performance of its obligations hereunder.
Applicable Law and Competent Court/Jurisdiction. Any dispute arising from or relating to this agreement shall be resolved by arbitration in accordance with the rules of [applicable law].

Note

It’s important to remember that contracts can be complex, so it’s always best to seek legal advice when drafting yours! So, use this template as a starting point but consider hiring a legal expert to handle this matter at best.

Influencer marketing is a hot topic right now, and authorities are trying to regulate it.

Did you know that the US Federal Trade Commission issued specific guidelines?

You can check them here

About us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

The post A Free and Easy Influencer Contract Template for Your Business appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Abandoned Cart Email Templates

Jessica Ryder — Fri, 10 Feb 2023 12:33:46 +0000

Did you know online shoppers abandon their cart 88% of the time before making a purchase? That suggests that your sales figures might only be tenths of what they could be! The good news is that you can help change that with an abandoned car email.

While you might not be able to convince everyone who abandoned their carts to complete the checkout process, it’s worthwhile sending them a nudge to give it a try!

In this post, we’ll look at how email marketing-powered abandoned cart emails can help you win back lost customers. We’ll then provide you with some tips and templates, so you can create one for yourself!

Recover lost sales with an email

What are abandoned cart emails?
Why use abandoned cart emails?
Abandoned cart emails and the Law
Every abandoned cart email needs to contain three things
Abandoned cart email strategy tips
Abandoned cart email templates

What are abandoned cart emails?

An email that is sent to clients who have added items to their shopping cart but have not checked out is known as an abandoned cart email.

The email serves as a pleasant reminder to customers who may have been preoccupied and failed to complete their purchase. It’s a surprisingly successful strategy used by online retailers to retain customers and boost sales.

Why use abandoned cart emails?

As mentioned above, abandoned cart email are an essential tool for any e-commerce business looking to recover lost sales and increase conversion rates. So for example, abandoned cart emails convert at an average of 18.64% which is higher than the average store conversion. That’s why this method is used as a strategy by lots of successful online retailers.

Abandoned cart emails and the law

When it comes to abandoned cart emails and law, essentially, you need to:

Make sure you have permission for marketing emails. In Europe, your users should opt in. If your users are based in the US, CAN-SPAM may apply. While they won’t need to opt in, they must be allowed to opt out. More here →
Respect customer rights. If the user opts out, do not continue sending emails.
Keep valid consent records (required under laws like the GDPR)

Are you using web form for your newsletter signups?

You must store proof of consent in order to make your web form for your newsletter signups entirely GDPR-compliant. Easily collect GDPR consent and document opt-ins for your web forms with our Consent Database →

It’s crucial to keep in mind that customers must opt in; simply asking them to uncheck a box that has already been checked is not sufficient.

With other laws, such as in the US, while you’re not always legally required to keep consent records, there might be some exceptions, especially when minors are involved. In some cases, they might be required to opt in. That’s why having consent records is always a good thing, as it allows you to comply with the law and better protect your business.

It’s quite likely that your emails already feature an unsubscribe button. Remember, unsubscribing should be as easy as possible; a one-click unsubscribe button is far preferable to a link to send an email requesting to be removed from the list.

Every abandoned cart email needs to contain three things

A reminder of what they’ve abandoned;
Persuasive email copy; and finally
A call-to-action (CTA) button — so they can easily make their way back to the cart to complete their purchase

Abandoned cart email strategy tips

Here are some tips for creating effective abandoned cart email templates:

Personalization:
Personalization is key to making your abandoned cart emails stand out. Use the customer’s name in the subject line and throughout the email to create a more personalized and friendly experience.

Timing:
Timing is critical when it comes to abandoned cart emails. You want to send the first email within a few hours of the customer leaving their cart, while they are still considering the purchase. It is recommended to send a follow-up email 1–2 days later, to give the customer a second chance to complete the purchase.

Visuals:
Including images of the items left in the cart can help to remind the customer of their purchase and increase the chances of a successful transaction.

Incentives:
Offering incentives such as discounts, free shipping, or exclusive offers can be a powerful motivator for customers to complete their purchase. Make sure to clearly state the terms and conditions of the offer, and set an expiration date to create a sense of urgency.

Call to action:
As mentioned above, make sure your abandoned cart email includes a clear and prominent call to action, such as a link to complete the purchase or a discount code to use at checkout.

Branding:
Consistent branding is important in any email campaign, including abandoned cart emails. Make sure your emails have a similar look and feel to your website and other marketing materials, to create a consistent brand experience for your customers.

Pro Tip! Another great marketing strategy for improving your sales is e-commerce User Retargeting and AI Chatbots.

Abandoned cart email template

Here’s an example of an abandoned cart email template:

Subject Line: Don’t miss out on your items in your cart, [Customer Name]

Dear [Customer Name],

We noticed that you left some items in your cart on our website. We understand that sometimes life gets in the way, but we wanted to remind you of the amazing items you have waiting for you.

[Include images or descriptions of the items left in the cart]

To make it even easier for you to complete your purchase, we’re offering [insert incentive, such as 10% off or free shipping]. This offer is only available for a limited time, so be sure to complete your purchase soon.

Don’t miss out on these amazing items. Simply click the link below to return to your cart and complete your purchase.
[Include a clear and specific call to action, such as “Complete Your Purchase Now”]

Thank you for choosing our website, and we hope to see you again soon.

Best, [Your Name or Business Name]

Do you send emails as part of your marketing strategy?

Find out what the legal requirements are for drafting, sending and requiring consent for your newsletter:

How to Make your Emails and Newsletter Compliant (with Form Examples)

The post Abandoned Cart Email Templates appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

The Refund Policy Template Your Business Needs

Alice Perseval — Wed, 01 Feb 2023 10:33:00 +0000

Own an e-commerce site or sell products or services online? Then you’ll probably need a refund policy! This is an important document for customers, and above all, for protecting your business. In this post, we explain why you need a clear and enforceable refund policy, and what elements to look for in a refund policy template.

Why Your Business Needs a Refund Policy

What is a Refund Policy

A refund policy is essentially a clear statement that outlines your conditions for requesting and receiving a refund for products or services. It is extremely important in e-commerce.

The information it includes can vary depending on what your company or organization sells, but typically covers:

products or services eligible for a refund;
the timeframe in which a refund can be requested; and
the process for requesting and receiving a refund.

3 Reasons Why You Need it

As a business owner, there are many – and quite obvious! – benefits to having a solid refund policy in place. Here are the main 3 reasons.

1. Customer Satisfaction and Loyalty

You’ve definitely already hesitated when buying a product online, or checked the company’s return and refund policy before getting these shoes that you like but are not sure of the size… Well, here it is!

A clear refund policy influences whether a client will make their first purchase and encourages repeat business (willingness of the customer buying again in the future) by fostering trust. Having a transparent refund policy shows that you are willing to make things right if problems arise.

Secondly, if a customer experiences a problem with a product, knowing that they can receive a refund or exchange within a specified timeframe can make a big difference in their overall experience with your business. On the contrary, a restrictive refund policy can drive customers away.

You create positive customer experiences when investing in a clear and fair refund policy.

2. Legal Requirements

Some consumer protection laws and industry regulations most likely apply to you, which means you have to specify your obligations and the rights of consumers in the event of a refund.

Under most countries’ consumer laws, what information should I disclose?

In addition to the default required privacy disclosures, you’ll need to inform customers of the following:

Returns/Refund details;
Warranty/ Guarantee information (where applicable);
Safety information, including instructions for proper use (where applicable);
Terms of delivery of product/ service;
Identifying information such as a legal address and business name;
Rights of consumers (such as withdrawal rights), where applicable;
Seller contact details (e.g. email address).

In the US, there is no national law, it is implemented on a state-by-state basis, however, under several state-laws, if no refund notice was made visible during purchase, consumers are automatically granted extended return/refund rights.

In the EU, you have the right to return purchases made online or through other types of distance selling, such as by phone, mail order or from a salesperson, within 14 days for a full refund.

Learn more about legal requirements here.

Where should I display my refund policy?

It’s a good practice to mention your refund policy directly on payment pages. One way to do this is using clickwrap. Learn more in our dedicated article on clickwrap agreements.
It’s strongly recommended to have a Terms and Conditions document in which you add a section on refunds. Skip to the dedicated section to find out how to do this.

3. More Business!

By providing a refund policy, you provide peace of mind to consumers. As said before, you therefore increase your chances of customers having a positive experience.

That’s why it is an investment for you! Which can result in increased sales.

Refund Policy Template: What to Include

Elements of a Strong and Enforceable Refund Policy

When it comes to building a refund policy for your business, you should include some key elements that will make it easy-to-understand, enforceable, and transparent. Here is a basic refund policy template to follow:

Refund Policy of [company name]*

[Business name] strives to provide the best possible customer service. If you are not satisfied with your purchase, we are happy to offer a refund under the following conditions:

Eligibility:
[Which products or services are eligible for a refund? Under what conditions? i.e. item must be in original condition and packaging, only defective products are reimbursed with a proof from the customer]

Exclusions:
[Are there products that can’t be refunded? i.e. customized products]

Timeframe:
[How long does the customer have to request a refund or return the item? i.e. 14 days from the date of purchase]

Refund amount:
[Will the customer be refunded of the full amount or a certain percentage?]

Process:
[How can the customer request a refund? i.e. specify forms that need to be completed, types of refund (store credit or bank transfer)]

Fees:
[Who will pay for shipping?]

(Optional) Exchanges:
[What is the process for exchanging an item?]

* While this is a good basic refund policy template to get you started, consider that e-commerce trade has real legal implications and legally mandated disclosures. You can consult with a lawyer in case of doubts.

For professional refund disclosures, we highly suggest using a tool such as our Terms and Conditions Generator that has been drafted by legal professionals. Try it for free!

Want to see this in action? Click on the button below for a full Terms and Conditions template, including the refund section under “User rights”:

Terms and Conditions

Is a Refund Policy Enough?

A refund policy is an important document, but it is not enough on its own. A well-rounded business should have other legally-required policies and best practices to be protected from legal and financial risks:

a privacy policy which outlines the categories of personal data the business collects and uses;
a shipping and return policy; and
Terms and Conditions.

Your refund policy should be included in your Terms and Conditions document in a conspicuous manner. However, it is only one part of it. This document should mention other important information.

How can I build my Terms and Conditions document with all necessary disclosures?

Terms and Conditions are strongly recommended because they contain all the information about the conditions of sale and disclosures on methods of payment, shipping, delivery, withdrawals, cancellation conditions, warranties, etc.

Our Terms and Conditions Generator helps you to create a Terms and Conditions document in just a few minutes.

Select disclosures specific to your business among 100+ pre-drafted clauses, including refunds and more;

Follow the instructions to easily install the document on your website!

Protect your business with Terms and Conditions

About us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

The post The Refund Policy Template Your Business Needs appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

A Shipping Policy Template for Your E-Commerce

Carla Gonzalez Cidoncha — Tue, 24 Jan 2023 17:25:47 +0000

A Shipping Policy Template for Your E-Commerce

In short

A shipping policy can be one of the most read documents on an eCommerce website, and for good reason. They’re pretty important! So what should a shipping policy include and how do you get one?

In this post, we’ll look at a shipping policy template and how to create one.

Jump to…

What is a shipping policy?
Who needs a shipping policy?
How do you write a delivery policy?
Shipping policy example: what to include
Where to add your shipping policy
Shipping policy template
Is a shipping policy enough?

Download our free Shipping Policy template

Download our free shipping policy template right away, customize it and use it on your website!

Important: Please Read First

These professionally drafted templates include a small backlink to our website. We’d really appreciate it if you could keep it there! Our legal experts have created these resources and we’re sharing them completely free of charge. The backlink doesn’t cost you anything, but it helps us continue providing valuable free resources to the community. Thank you for your support!

Download WORD Template

What is a Shipping Policy?

A shipping policy is a document that allows you to define your terms in regard to shipping products to customers.

Shipping policies usually include information about delivery times, cost of shipping, or any restrictions or limitations on shipping to certain locations.

So basically, a shipping policy can help you address any issues that may arise with the shipment of your products.

Who Needs a Shipping Policy?

A shipping policy is essential for any business that sells products online and ships them to customers. This includes a wide range of businesses, from small businesses and e-commerce stores to large retail brands.

How Do You Write a Delivery Policy?

A delivery policy should clearly outline how products are shipped to customers, including processing times, available shipping methods, and associated costs. Start by explaining how long it takes to process orders, then go over the shipping options and any related fees. Mention the regions or countries you ship to, and if you ship internationally, let customers know about potential customs fees or delays. Give estimated delivery times for each method and mention any exceptions, like holidays or weather disruptions. Include tracking info and guidance on handling delivery issues like missed packages or damaged goods. Shipping policies should be easy to understand so that customers know how to contact you if they have a problem.

Shipping Policy Example: What To Include

A shipping policy should be tailored to the store’s specific needs. However, there are a few elements that you can find in every policy:

Shipment processing times

Make sure to explain that processing times and shipping times are different. Processing time refers to how long it takes you to prepare and pack the order before it’s handed off to the carrier. This usually takes anywhere from 1 to 3 business days, but during busy times (like holidays or Black Friday sales), it might take a little longer.

Methods of shipping

It’s a good idea to list all the different shipping options you offer. Whether it’s standard shipping, expedited shipping, or even overnight delivery, this gives your customers a clear idea of how fast they can get their orders. If you work with certain carriers like FedEx or UPS, be sure to mention that too. Giving customers options for how they want their items shipped makes the shopping experience smoother.

Costs

Be upfront about shipping costs. Make it clear whether shipping is included in the product price or if it’s an additional cost at checkout. If you offer free shipping, highlight it, especially if there’s a minimum order amount. And if shipping costs vary based on location or package size, let your customers know about that too. Transparency here helps avoid any confusion later on.

Delivery time

Give your customers a good idea of when they can expect their orders to arrive. For example, if standard shipping takes 5-7 business days, say that. Make sure to add a disclaimer that delivery times are just estimates and that things like weather or holidays might cause a delay. This way, customers know what to expect, but aren’t left wondering if their order got lost.

Tracking orders

Everyone loves being able to track their packages! Let customers know how they can track their orders once they’re shipped. Whether it’s through email updates or by logging into their account, make sure they know where to find their tracking number and which website to visit to check on their shipment. Providing easy access to tracking information reduces a lot of stress for customers and cuts down on customer service requests.

Shipping restrictions

Some stores have certain locations they can’t ship to, so it’s important to mention that in your policy. This could be due to international shipping restrictions, high delivery costs, or the type of products you’re selling. If there are areas you don’t ship to, make sure to clearly list them.

Damaged or lost items

Sometimes items get damaged or go missing in transit: these things happen! Be sure to explain what customers should do in these situations. If their order arrives damaged, let them know they should reach out to you right away and, if needed, send photos of the damage. If their package is lost, explain how they can track it or what steps to take next. By outlining this process clearly, you’re showing customers that you’ve got their back if something goes wrong.

Customs and import taxes

If you ship internationally, customers may have to pay customs duties or import taxes when their order arrives. These fees are usually the customer’s responsibility, so be sure to mention this in your shipping policy. Let them know that the shipping cost you charge doesn’t include these fees, and they may be required to pay additional charges when the package reaches their country. In certain legislations, such as the EU, UK, and Switzerland, prices should always be displayed inclusive of applicable fees, taxes, and costs. In general, it’s always better to be upfront about these costs so there are no surprises when the package arrives.

Remember

If you run an e-commerce, it’s also useful to have a return and refund policy to help you manage returns and related shipping costs. So don’t forget to link to your refund policy within your shipping policy!

Where to Add Your Shipping Policy

It’s a good practice to add shipping information in a place that’s easily accessible.

Website footer

E-commerces usually have a specific page for their shipping policy, linked to the website’s footer. For example, here’s Zalando UK.

Image credit: Zalando

Checkout page

Another place you can add your shipping policy is at checkout, so your customers can see it before they buy. Here’s a sample of the shipping policy added at checkout, from Sephora’s website.

Image credit: Sephora

Terms and Conditions

It’s also a good practice to add all the main details regarding the delivery time and shipping costs in your Terms and Conditions document. Terms and Conditions usually contain all the necessary information regarding the conditions of sale, including shipping information. For example, Amazon has divided its Terms into sections and has one specific for Shipping and Delivery.

Image credit: Amazon

Shipping Policy Template

Here’s a shipping policy template that you can follow to write your own policy.

How to Use the Template

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.
What this Template covers:The template covers selling physical goods. Make sure these sections match what your business offers.
Tailor to Legal Jurisdictions:The template may cover various countries and territories (such as the EU, UK, and US). However, make sure its provisions comply with the laws where your customers are.

Shipping Policy Template (HTML Text)

Copy and paste the Shipping Policy Template HTML directly into your website.



Shipping Policy of [website name]

Our website is provided by:
[name/company and full address]

Contact email: [email address]

You must read this document carefully.

This document was generated with the use of the Shipping Policy template.

Shipment processing times
[Mention that processing times and shipping times are different, so that your customers have a clearer idea of the wait.
Example → All orders are processed within X-X business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.]

Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: [country name]

Delivery times are outlined on our website or during the purchasing process.

[add more details about delivery, such as methods of shipping, costs, shipping restrictions, etc.]

Information about this document
This document was generated with the use of the Shipping Policy template.

Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

Tracking orders
[Include the details about the tracking of the order.
Example → Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.]

Contact
All communications must be sent using the contact information provided in this document.

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Shipping Policy template.

Shipping Policy Template (WordPress)

Copy and paste the Shipping Policy Template WordPress directly into your website.



Shipping Policy of [website name]

Our website is provided by:
[name/company and full address]

Contact email: [email address]

You must read this document carefully.

This document was generated with the use of the Shipping Policy template.

Shipment processing times
[Mention that processing times and shipping times are different, so that your customers have a clearer idea of the wait.
Example → All orders are processed within X-X business days (excluding weekends and holidays) after the order is placed. Please note that during high-volume periods, processing time may take longer than usual.]

Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: [country name]

Delivery times are outlined on our website or during the purchasing process.

[add more details about delivery, such as methods of shipping, costs, shipping restrictions, etc.]

Information about this document
This document was generated with the use of the Shipping Policy template.

Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

Tracking orders
[Include the details about the tracking of the order.
Example → Once your order has been shipped, you will receive an email with a tracking number. You can track your order using the tracking number on the carrier’s website.]

Contact
All communications must be sent using the contact information provided in this document.

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Shipping Policy template.

Shipping Policy Template (Word DOCX)

Download the template Word DOCX

Is it safe to copy and paste from a shipping policy template?

While a shipping policy example can be really helpful in drafting your policy, you should always be careful with mindless copy and paste. Each e-commerce has its specific needs, and you have to be sure you’re addressing your major concerns.

Is a Shipping Policy Enough?

No. If you run an e-commerce, you also need a proper Terms and Conditions document.

Terms and Conditions are strongly recommended for online stores because they contain all the information about the conditions of sale and disclosures on methods of payment, shipping, delivery, withdrawals, cancellation conditions, etc. – as commonly required by consumer protection regulations.

How iubenda can help

iubenda’s Terms and Conditions Generator helps you to create a Terms and Conditions document for your e-commerce in just a few minutes. You can also add all the details related to shipping, such as delivery limitations, guarantees, payments, etc. Plus, you can translate it into +15 languages in one click.

Protect your e-commerce with Terms and Conditions

About Us

The solution to draft, update and maintain your Terms and Conditions. Optimized for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Still have questions?

Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post A Shipping Policy Template for Your E-Commerce appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Warranty Disclaimer: What It Is and How It Protects Your Business

Alice Perseval — Fri, 13 Jan 2023 14:37:23 +0000

Warranty Disclaimer: What It Is and How It Protects Your Business

In short

If you’re reading this, you’ve probably embarked on a new journey as a business owner. Or perhaps you need some extra information. Well, you’re in the right place! Read this article to find out what a warranty disclaimer is and how it can help protect your business from liabilities.

Jump to…

What Is a Warranty Disclaimer?
How Do Warranty Disclaimers Protect My Business?
How Do You Write a Warranty Clause?
What Is a Typical Warranty Statement?
Where Should the Disclaimer of Warranty Be Displayed
Warranty Disclaimer Examples
Warranty Disclaimer Template
How Do I Protect My Business in Practice?

Download our free Warranty Disclaimer Template

Download our free warranty disclaimer template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

What Is a Warranty Disclaimer?

A warranty disclaimer is a statement or clause in a contract that excludes or limits the seller’s responsibility for certain warranties. This typically means that the seller is not guaranteeing that the product or service will meet specific standards or perform in a particular way.

These disclaimers are often used to protect the seller from being held responsible if the product doesn’t perform as expected. However, it doesn’t always mean they can avoid responsibility for everything.

How Do Warranty Disclaimers Protect My Business?

As a business owner, you need to be one step ahead and limit your responsibility, especially in cases of misuse of your website, content, product or services.

Here are some examples of user issues for which you could be held accountable:

The customer expects a different product based on outdated previous content;
A product you sold was misused, modified or damaged causing it to malfunction to cause harm;
A customer was injured while using your product;
Someone downloads user-generated media via your website which contains malicious code;
and many other cases!

In short, better to be safe than sorry! You need to make sure to protect your business from liabilities, and, ultimately, from financial or legal implications.

A disclaimer of warranty protects business owners from legal liability if their product or service malfunctions. See an example below:

How Do You Write a Warranty Clause?

Writing a warranty clause can be quite complicated, because it involves outlining the promises or guarantees that you are making about the product or service, as well as any limitations or conditions.

Here are the main elements of a warranty disclaimer:

Scope of the warranty: define what is covered and specify whether the warranty covers repairs, replacements, or refunds.
Duration: indicate how long the warranty lasts.
Exclusions: list anything that is not covered by the warranty.
Procedure for claims: describe the steps the buyer should follow to make a warranty claim.
Limitations of Liability: include any limits on the seller’s responsibility, such as excluding liability for indirect or consequential damages.

Drafting a disclaimer of warranty can be quite complicated! Some key components of the statement can include that:

Services or products are provided on an “as is” – this can be read as “in its present condition”, and “as available” basis -i.e. when a service is not available in a specific geographic area, or momentarily down for upgrades/maintenance;
Use of the service/product is at the user’s own risk;
There are no warranties, express or implied.

Be clear, concise, address the main liabilities and make your disclaimer easily accessible to users.

What Is a Typical Warranty Statement?

There are many different types of warranty disclaimers, but a generic warranty example to limit your responsibility can read something like this:

[Seller Name] guarantees that the product will be free from defects in materials and workmanship for two years from the date of purchase. If the product has a defect during this time, [Seller Name] will, at its discretion, either repair or replace it at no cost to the purchaser.

This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. To make a warranty claim, please contact [Seller Name] customer service at [contact details] within [X] days of discovering the defect and provide your proof of purchase.

Where Should the Disclaimer of Warranty Be Displayed

For your warranty disclaimer to be legally valid, you need to make sure it can be found easily by users. Best practice is to:

Make the disclaimer easily accessible from every page of your site, i.e. your website’s footer
Or, you can add your disclaimers in your Terms and Conditions document!

Warranty Disclaimer Examples

As we mentioned, warranty disclaimers can have different purposes, such as limiting your liability or communicating to your customers that the product is not covered by warranties.

Let’s take a look at some examples.

Product Warranty

Product warranty agreements define all the details about the warranty for a certain product, such as the duration of the warranty, what it covers, and what the company will or will not do in the event of a defect.

“[Product Name] comes with a limited warranty that guarantees the product will be free from defects in materials and workmanship under normal use for a period of [X] months from the date of purchase. This warranty does not cover damage resulting from misuse, abuse, accidents, unauthorized repairs, or alterations. To make a warranty claim, please contact our customer support team with proof of purchase. Our sole liability under this warranty is limited to the repair or replacement of the defective product at our discretion.”

No Warranty Expressed or Implied

This disclaimer is used when a company wants to make it clear that it offers no warranty of any kind on a product. This means the product is sold “as is,” and the company is not making any promises about its condition or performance.

“This product is sold ‘as is’ without any warranty of any kind, either express or implied. [Company Name] makes no representations or warranties regarding the performance, reliability, or functionality of the product. By purchasing this product, you acknowledge and agree that you assume all risks associated with its use.”

Limitation of Liability Clause

This clause limits the amount of compensation a company will provide if something goes wrong with the product. It essentially sets the boundaries for what the consumer can claim.

“To the maximum extent permitted by applicable law, [Company Name] shall not be liable for any indirect, incidental, special, or consequential damages, or for any loss of profits, revenue, or data arising out of or in connection with the use or inability to use this product. In no event shall our total liability exceed the purchase price paid for the product, or the replacement value of the product, whichever is less.”

As Is Disclaimer

Similar to the ‘No Warranty Expressed or Implied’ disclaimer, the “as is” disclaimer is commonly used to indicate that the product is being sold with no guarantees, warranties, or promises of quality or condition.

“This product is provided to you ‘as is,’ without warranty of any kind, either express or implied. [Company Name] does not warrant that the product will meet your requirements or that its operation will be uninterrupted or error-free. By purchasing and using the product, you agree to assume all risks associated with its use.”

Warranty Disclaimer Template

Here you can find a warranty disclaimer template that you can customize and use for your business.

How to Use the Template

Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.
What this Template covers: The template covers selling physical goods and includes sections for business-to-consumer (B2C) sales. Make sure these sections match what your business offers.
Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, so make sure they comply with the laws where your customers are.

Warranty Disclaimer Template (HTML Text)

Copy and paste the Warranty Disclaimer Template HTML directly into your website.



Warranty

    Our website is provided by:
    [name/company and full address]

    Contact email: [email address]

    You must read this document carefully.

    This document was generated with the use of the Warranty Template.

    Legal warranty of conformity for goods under EU law
    We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This warranty applies to goods available on our website according to the laws of your country.
    The laws of your country may grant you broader rights regarding legal warranties of conformity.

    Applicable remedies
    [For example, consumers may have the right to ask for:
    
        repairing the product;
        replacing the product;
        price reduction;
        reimbursement.
    

    Information about this document
    This document was generated with the use of the Warranty Template.

    What is not covered by the warranty
    [For example, products that have been modified by the customer or defects resulting from improper use may not be covered by the legal warranty.]

    Additional warranties
    [You may also provide the customer with an optional extended warranty. This can be included in the product’s price or offered for an additional cost. However, this warranty is separate from the legal one, which is always valid for at least 2 years. You must inform the customer that the extended warranty does not impact their rights under the legal one.]

    Contact
    All communications must be sent using the contact information provided in this document.

    INFORMATION ABOUT THIS DOCUMENT
    This document was generated with the use of the Warranty Template.

Warranty Disclaimer Template (WordPress)

Copy and paste the Warranty Disclaimer Template WordPress directly into your website.



Warranty

    Our website is provided by:
    [name/company and full address]

    Contact email: [email address]

    You must read this document carefully.

    This document was generated with the use of the Warranty Template.

    Legal warranty of conformity for goods under EU law
    We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This warranty applies to goods available on our website according to the laws of your country.
    The laws of your country may grant you broader rights regarding legal warranties of conformity.

    Applicable remedies
    [For example, consumers may have the right to ask for:
    
        repairing the product;
        replacing the product;
        price reduction;
        reimbursement.
    

    Information about this document
    This document was generated with the use of the Warranty Template.

    What is not covered by the warranty
    [For example, products that have been modified by the customer or defects resulting from improper use may not be covered by the legal warranty.]

    Additional warranties
    [You may also provide the customer with an optional extended warranty. This can be included in the product’s price or offered for an additional cost. However, this warranty is separate from the legal one, which is always valid for at least 2 years. You must inform the customer that the extended warranty does not impact their rights under the legal one.]

    Contact
    All communications must be sent using the contact information provided in this document.

    INFORMATION ABOUT THIS DOCUMENT
    This document was generated with the use of the Warranty Template.

Warranty Disclaimer Template (Word DOCX)

Download the template Word DOCX

Please note

The disclaimers above are just examples and may not always be suitable for your activity or business. For example, if you sell to consumers in the EU, you must guarantee at least a 2-year warranty (depending on the country), while there are countries (like Switzerland) where you can exclude the warranty altogether. Before you add your disclaimer, check your jurisdiction and its requirements, don’t just copy and paste!

How Do I Protect My Business in Practice?

Warranty disclaimers are a good way to protect your business, but a legally sound Terms and Conditions document can help you address all potential problems, not just warranty.

Terms and Conditions are not always mandatory but strongly recommended for setting how your product, service or content may be used, in a legally binding way. However, they become mandatory if you have an e-commerce, as they define the conditions of sale of your store.

Want to learn more? Read our post for 5 reasons why you need Terms and Conditions.

How iubenda can help

Looking at the complexity of drafting clauses such as warranty disclaimers, you will definitely be glad to know that our Terms and Conditions Generator is ready to assist you!

Easily generate professional disclaimers and clauses adapted to your specific situation
Use our pre-drafted clauses, written by lawyers
Follow our built-in quiz and tooltips during the set-up, and install the document on your website!

Customize your Terms and Conditions document

About Us

The solution to draft, update and maintain your Terms and Conditions. Optimized for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Still have questions?

Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

Saas agreement: what it is and how to create one

Carla Gonzalez Cidoncha — Wed, 28 Dec 2022 11:15:55 +0000

SaaS businesses are on the rise nowadays.

If you’re also providing software as a service, you’ll probably need a SaaS agreement to protect your best interests.

In this short post, we’ll explain what a SaaS agreement is, what it should include and what’s the best way to create SaaS agreements.

What is a SaaS agreement?

Before diving into the definition of SaaS agreement, we need to understand what a SaaS business is.

SaaS stands for “Software as a service” and it’s a type of business that offers access to cloud software on a subscription. So you don’t get to pay and download the software, but you pay a subscription to access the cloud where the software is stored. For example, iubenda is a SaaS business!

A business like this will need to protect itself from many potential problems.
That’s what a SaaS contract is for!

A SaaS agreement is a document that establishes, in a legally binding way, how the service and the software provided can be used. It also specifies all the details related to payments, licenses, warranties, etc.

Basically, it’s Terms and Conditions for SaaS businesses!

What should SaaS agreements include?

These kinds of documents are very specific to each business, but there are some clauses that you can find in almost every SaaS agreement document.

Software license: this clause sets your exclusive right, as the owner, to claim property rights and defines the way users can access the software.
Account registration, termination and suspension: this clause defines all the conditions for the user’s registration, as well as the conditions for the termination of the account or the causes that could lead to its suspension.
Acceptable use: this clause defines the way in which the service can be used. Make sure to be specific and add all the relevant details.
Terms of sale: here you can add all the details about the purchase: methods of payment, order submission, offers and discounts, etc.
Contract duration: here you can add all the information related to the subscription: account duration, renewals, upgrades, and so on.
Users’ rights: specify what rights the users have under current law.
Limitation of liability: this clause defines the conditions under which you can be considered responsible.

SaaS agreement template

You can see how all these clauses come together in the same documents by clicking the button below:

SaaS Agreement

How do I create my SaaS agreement?

If you’re looking for a simple way to create your SaaS agreement, iubenda can help.

iubenda is a SaaS software that makes legal compliance easier for website and app owners.

Our Terms and Conditions Generator allows you to create a document that is 100% customizable and that adapts to your specific scenario.

Choose your language, add your clauses and embed your document on your website. It’s that simple!

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

The post Saas agreement: what it is and how to create one appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Privacy Policy Template for Small Business UK

Jessica Ryder — Thu, 21 Apr 2022 11:58:01 +0000

Do I still need a privacy policy if I’m a small UK business? The continued updates in EU privacy laws and Brexit may have confused you about what you actually need. Seeking a free privacy policy template UK? We’ll cover some of those frequently asked questions and talk templates in this short post.

Privacy Policy Template for Small Business UK: Post-Brexit GDPR Considerations

The GDPR, which used to be binding law in the UK until Brexit took effect on Dec. 31st, 2020 (Read more about the GDPR and when it applies here.) for the most part, still applicable in the UK as “UK GDPR”.

We have an article dedicated to GDPR & Brexit – What it means for businesses and the impact on data protection, which you can access here for further reading.

Is a privacy policy mandatory in the UK?

No matter what size, if your business is based in the UK, you need a privacy policy if you gather personal information from users. This also includes mobile apps, a blog, an ecommerce, and a newsletter. It’s required by law and can be required by third-party services.

Meet iubenda’s Privacy and Cookie Policy Generator

Our Privacy and Cookie Policy Generator is the simplest solution to generate your privacy policy in just a few clicks!

Simplifying the process is straightforward: Utilize our Site Scanner to review your website. Incorporate the necessary clauses and create your document. Simply copy and paste to integrate your privacy policy into your website. Furthermore, our Generator isn’t just a static template—it’s backed by a global legal team dedicated to keeping the documents current with legal changes. This allows you to concentrate on your business without the hassle of updates. Interested in experiencing it for yourself?

Start for free

What should a privacy policy include?

The following are the most fundamental components of a privacy policy:

Who owns the website/app?
What information is being gathered? How is that information gathered?
What is the legal justification for the collection?
What precise reasons are the data collected for?
The types of sources from which you obtain personal information on consumers
What other parties will have access to the data?
Details about cross-border/international data transfers, including any safeguards to ensure their safety and compliance, when relevant.
What are the rights of users?
Process for informing users and visitors of changes or modifications to the privacy policy
The date on which the privacy policy goes into effect

Crafting a Compliant Privacy Policy: Is a Template Enough?

Given the intricacies of privacy regulations, crafting a comprehensive privacy policy template for small business UK entails addressing various factors, including your website’s activities and the geographic location of both your business and its users.

The truth is that the subject of privacy rules is quite complex. As a result, a template for a privacy policy must consider various factors.

That’s difficult to handle when you consider the dozens and dozens of relevant things you may be doing on your site. So…

How iubenda can help you create a privacy policy

Privacy information must be up to date, comprehensible, unambiguous, and easily available throughout the website to meet GDPR disclosure and transparency standards.

The GDPR can apply to you whether you live in the EU or have EU users, and the repercussions of non-compliance can be severe. To be compliant, your policy must include at the very least:

Disclose the personal data gathered and the purposes for which they were obtained; provide an accurate list of all third parties with whom the data is shared, and notify users of their data rights.

See this GDPR-compliant privacy policy created with our generator for an example of how these elements come together. Click on the button to open the document:

Just click on the button to open it!

Privacy Policy Template UK

Privacy Policy of [Your Business]

Effective Date: [Date]

Owner and Data Controller

[Your Business]
[Your Business Address]
[Your Owner Email Address]

Types of Data Collected

[List all the types of data your website collects, by itself or through third-parties. For example: Cookies and tracking technologies;

Names;

Phone numbers;

IP addresses;

Email addresses;

Browser type and device information;

Unique identifiers…]

Methods of Processing

[Describe all the security mesaures in place to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the data. Mention who can have access to the data, and how processing is carried out e.g. through computers.]

Legal Basis of Processing

[List the legal bases or reasons you have to process data. For example: users have given their consent to one or more specific purposes (which is the most common legal basis for businesses).]

Place of Processing

[Define where data is being processed.]
[Also mention here any data transfers to other countries.]

Retention Time

[This sets a defined period of time for keeping the data. Typically, personal data is processed and stored for as long as required by the purpose it has been collected for.]
[Also mention, if it’s the case, that data will be deleted once the retention period expires. Read this post for best practices on data retention.]

Purposes of Processing by Services (including Third-Parties)

[This is more of a detailed section that lists all the services used on your website (like Google Analytics or Stripe for example) and, for each of them, defines the following information:

What the service is: Google Analytics is a web analysis service provided by Google Inc. Google uses the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services.

Purpose: Analytics

Personal data processed by the service : Cookies, Usage Data

Place of processing: United States; Ireland

If this constitutes a sale according to US State Laws like CPRA and VCDPA: Yes]

This section can be tricky. This is made easy with iubenda’s site scanner.
Simply input the URL of your website and the scanner will automatically identify all the services in use and create a document with all necessary clauses. Each clause includes all the detailed information mentioned above and has been pre-drafted by lawyers.

Users Rights

[Users have a number of rights over their data, such as the right to withdraw their consent, access their data, or have their data deleted. You need to list their rights in this section. You’re likely to have to include data subjects’ rights under the GDPR. Also mention how they can exercise these rights (e.g. by contacting the company by email.]

Cookie Policy

This is crucial in case you use trackers on your website. Not sure? Follow this guide to find out!
[Here you can link to your cookie policy. It should list all the trackers used on your site, what data they collect and for which purposes. Make sure to mention how users can manage their cookie preferences.] See a cookie policy example here and how to generate your own.

Additional Clauses

[Some additional clauses can include:

Legally-required disclosures under the US’ CPRA, VCDPA, or Brazil’s LGPD

Statements regarding children’s privacy, e.g. if your website is intended for users under the age of 13, and how you handle their personal information.

Changes to this privacy policy; you should explain how you will notify users of any changes and the effective date of the updated policy.]

Latest update: [Date]

Note
This is a general and basic privacy policy template and must be customized to fit your specific circumstances and requirements. As mentioned, because these are legally binding documents, we highly recommend consulting with legal professionals or using a generator created by legal professionals to ensure compliance with applicable laws and regulations.

iubenda offers a GDPR privacy policy template UK that embodies these principles, making it easier for businesses to align with legal requirements across different jurisdictions. Our privacy policies are comprehensive, incorporating the necessary clauses for a wide range of regions and services, and adhere to the strictest privacy standards. Customize your policy to suit your specific needs with our easy-to-use generator.

Whether you’re looking for a free website privacy policy template UK, a cookie policy template UK, or a GDPR-aligned solution, iubenda provides the tools you need to ensure legal compliance effortlessly. Our platform simplifies the creation of privacy policies that cater to the specific needs of small businesses in the UK and beyond.

Create Your Privacy Policy with iubenda or explore our solutions to find out how we can help you navigate the complexities of privacy laws with ease.

Need a Privacy Policy template UK? Create yours today!

Or learn more about iubenda’s solutions

FAQs

1. Can I write my own privacy policy in the UK?

Yes, you can write your own privacy policy in the UK. However, it is crucial to ensure that your privacy notice complies with the UK’s data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your privacy policy should be clear, transparent, and easily accessible, detailing how you collect, use, store, and protect personal data. It should also inform users about their rights regarding their personal data and how they can exercise those rights. Considering the complexity of data protection laws, seeking legal advice or using tailored templates may be beneficial to ensure compliance.

2. How do I write a cookie policy in the UK?

VTo write a cookie policy in the UK, you should follow the guidelines provided by the Information Commissioner’s Office (ICO). Your cookie policy should:

Clearly explain what cookies are and how you use them.
List the types of cookies used by your website (e.g., necessary, performance, functionality, and targeting cookies) along with their purposes.
Provide information on how users can accept, reject, or manage cookie preferences at any time.
Be easily accessible from anywhere on your website, typically through a link in the footer.

The policy should be written in clear and straightforward language to ensure that all users can understand how their data is being used and how they can control their cookie preferences.

3. Does the UK require cookie consent?

Yes, the UK requires cookie consent. According to the Privacy and Electronic Communications Regulations (PECR), which complement the UK GDPR, website owners must obtain explicit consent from users before storing or accessing information on their devices, such as through cookies, except for cookies that are strictly necessary for the provision of the service requested by the user. This consent must be informed, specific, and freely given, which means pre-ticked boxes or implied consent strategies are not compliant. Website owners must provide clear and comprehensive information about the use of cookies and must offer an easy way for users to accept or reject non-essential cookies.

The post Privacy Policy Template for Small Business UK appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

What is a copyright disclaimer and how to write it

Carla Gonzalez Cidoncha — Mon, 04 Apr 2022 10:46:09 +0000

What is the meaning of copyright? How does a copyright disclaimer work? And how do you write one?

In this post, we’ll go through all these questions and show you how to write a proper copyright statement for your original work!

At a glance

What is a copyright disclaimer?
Fair use and copyright: Article 107 of the Copyright Law
How to write a copyright disclaimer
Copyright disclaimer template
Where to put a copyright notice on a website
What is an example of copyright disclaimer?
Disclaimer copyright example
YouTube copyright disclaimer
Facebook copyright disclaimer
Email copyright disclaimer
Is a simple copyright disclaimer enough?
How to add your own copyright notice

What is a copyright disclaimer?

First of all, let’s start with some definitions: what is copyright, exactly?

Copyright is essentially the “right to copy.” Once you’ve created an original work and fixed it in a tangible medium (for example, a photograph, a song, or a computer program), you are the author and the owner of your work and thus have the exclusive right to use it.

Copyright is automatically granted when you publish your original work, and – ideally – your name should be cited anytime someone shares or uses your content. But unfortunately, it’s not always that easy to prove or enforce ownership, especially when it comes to online content.

Here’s where copyright disclaimers go on stage.
A copyright disclaimer is a simple notice stating your name, the date, and a statement of rights. Its purpose is to inform people that the original content you’ve created belongs to you because you are the author.

More on compliance for bloggers and web publishers

This article is a part of our series on compliance for bloggers and web publishers. Read also:

Examples of disclaimers for your website

Fair use and copyright: Article 107 of the Copyright Law

However, there can be some exceptions to copyright, allowing people to use your content lawfully.

For example, the Copyright Law of the United States mentions fair use as one. According to Article 107, people can use copyrighted content for the following reasons:

criticism;
comment;
news reporting;
teaching;
scholarship or research.

And these are not considered copyright infringements.

Please note that copyright is territorial.

Therefore, you’ll enjoy US-copyright rights when your work is being used (or infringed upon) in the US, Italian copyright in Italy, and so on.

How to write a copyright disclaimer

Now that you’ve made it this far, it’s time to get things done.

How do you practically write a copyright notice for your website or blog?

A copyright notice should at least include:

the copyright symbol (©);
your name as author and your website’s name. It can also be the name of an organization, a business, or a corporate name;
a current year or year range;
a statement of ownership (“All Rights Reserved”).

Copyright disclaimer template

If instead, you’re looking to create a more in-depth document that covers every aspect of copyright – who’s the owner of the content, how people are allowed to use and share your content, or any disclaimer of liability – you can use this copyright disclaimer template as a guide.

Open to see the template

[Your Company/Organization Name] Copyright Disclaimer

This Copyright Disclaimer (“Disclaimer”) sets forth the rights, limitations, and obligations concerning the use of copyrighted materials owned by [Your Company/Organization Name] (“Owner”). By accessing or using any materials, content, or intellectual property owned by the Owner, you acknowledge and agree to the terms of this Disclaimer.

Copyright Ownership: [This section should contain details on the ownership of the materials and content on your site. See sample text] All materials, content, and intellectual property, including but not limited to text, images, graphics, logos, audio, video, and software, made available on [Your Company/Organization Name]’s website, publications, or other platforms, are protected by copyright laws and owned by the Owner unless otherwise stated.

Permission for Personal Use: [This section should include licensing information and your rules for the use of your content. It’s important to be precise here. We highly recommend either consulting with a legal professional or using a generator created by legal professionals like our Terms and Conditions Generator] You may view, download, or print copyrighted materials from [Your Company/Organization Name]’s platforms solely for personal, non-commercial use.

Disclaimer of Liability: [Here you should include any statements that limit your liability. Again, as these documents tend to be legally binding, we do recommend using a professional solution.] The Owner shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of copyrighted materials, including but not limited to errors, omissions, or inaccuracies in the content or loss or damage of any kind incurred as a result of the use of any copyrighted material.

Modification and Termination: [Here you should include your rules and rights when it comes to modifying or terminating this copyright disclaimer. Consider things like your method (if any) of updating users to changes to your disclaimer].

By accessing or using any copyrighted materials owned by [Your Company/Organization Name], you acknowledge and agree to abide by the terms of this Copyright Disclaimer. If you do not agree with any of these terms, please refrain from accessing or using the copyrighted materials.

For any inquiries regarding this Copyright Disclaimer, please contact [Your Company/Organization Name] at [contact information].

Date: [Date] [Your Company/Organization Name] [Address] [City, State, ZIP] [Website]

Note

This is a general and basic template and must be customized to fit your specific circumstances and requirements. As mentioned, because these are legally binding documents, we highly recommend consulting with legal professionals or using a generator created by legal professionals to ensure compliance with applicable laws and regulations.

Where to put a copyright notice on a website

Once you’ve written it, you can add your copyright statement to your website’s footer. It’s where disclaimers are usually placed.

Alternatively, you can add a copyright statement in your About Us or Contact page, since it’s where visitors are likely to look for information about you, or in the sidebar of your website.

Another way to include copyright disclosures is through a Terms and Conditions document, which will help you protect your content in a legally binding way. If you’re not sure whether you really need a Terms and Conditions document, take this quiz (it takes only 30 seconds!).

Terms and Conditions Generator

Generate Terms & Conditions for your website

Simple sentences are often not enough to protect your content and intellectual property. That’s why stating your Terms are important. Set things like licensing, Creative Commons, limitations of liability and more.

Generate in Minutes

Try it risk free with our 14-day money-back guarantee

0:35

0:04

See it in action ^

What is an example of copyright disclaimer?

Please note that it is important to write your own copyright notice that accurately reflects the content on your website to protect yourself from any potential legal issues. But let’s take a look at an example taken from the website of The Guardian:

Copyright disclaimer examples

Creators, businesses, and individuals must navigate the complex landscape of copyright law to safeguard their work and respect the rights of others. A key tool in this effort is the use of copyright disclaimers. These statements clarify the ownership of content and outline how it can be used, providing a clear framework for both creators and consumers. This section will explore various copyright disclaimers examples, offering insights into their structure, purpose, and best practices for their implementation. Whether you are looking to protect your original work or understand how to use copyrighted material legally, these examples will serve as a valuable resource.

10 examples of copyright

Now let’s go over a few more examples, here are 10 examples of copyright:

Image credit: Disney

Image credit: Apple

Image credit: Amazon Prime Video

Image credit: International Olympics website

Image credit: Sephora

Image credit: Amazon

Image credit: eBay

Image credit: Mailchimp

Image credit: BBC

Image credit: Zoom

As you can see, from the 10 examples of copyright they all follow the same structure, the one we highlighted in our template above. They all have the copyright symbol (©), the name of the company that owns the rights for the content, the year or year range, and a statement of ownership. Moreover, all these disclaimers examples are placed in the website’s footer.

Please note, a website isn’t the only place where you may need a copyright statement. For example, these disclaimers are often used in YouTube videos, Facebook posts and emails, especially if you’re using copyrighted content that does not belong to you. Let’s have a closer look at each one of them.

YouTube sample copyright statement

You would need a copyright notice for YouTube in two cases:

you’re a creator and you’re including your copyrighted material in your videos;
you’re a creator and you’re using someone else’s copyrighted material on the basis of “fair use”, which we’ve mentioned above.

Here’s a copyright disclaimer example for YouTube:

What to put in the description on youtube to avoid copyright?

Creating a description on YouTube to avoid copyright issues involves being transparent about the content you use and ensuring you have the proper rights or permissions. Here’s a template for a YouTube description that can help you avoid copyright problems:

Video Title: [Your Video Title Here]

Description:

Welcome to my channel! In this video, [briefly describe the video content]. I hope you enjoy watching it.

Copyright Disclaimer:
The content used in this video is intended for educational and informational purposes only. All rights to the images, music, clips, and other materials used belong to their respective owners. I do not claim ownership over any third-party content used.

Fair Use Notice:
This video may contain copyrighted material, the use of which has not always been specifically authorized by the copyright owner. I am making such material available in my efforts to advance understanding of environmental, political, human rights, economic, democracy, scientific, and social justice issues, etc. I believe this constitutes a ‘fair use’ of any such copyrighted material as provided for in section 107 of the US Copyright Law.

Music and Media Credits:

Music: [Title] by [Artist], licensed under [License Type]
Video Clips: [Description of the clips and sources, if applicable]
Images: [Description of images and sources, if applicable]

Permissions:
If you are the rightful owner of any material used in this video and have a concern about its use, please contact me at [Your Email] and I will address it promptly.

Follow Me:

Instagram: [Your Instagram Link]
Twitter: [Your Twitter Link]
Facebook: [Your Facebook Link]

Subscribe for more content:
Don’t forget to subscribe to my channel for more videos like this and click the bell icon to stay updated!

Support My Work:

Patreon: [Your Patreon Link]
Buy Me a Coffee: [Your Buy Me a Coffee Link]

Note: Including a disclaimer and crediting sources doesn’t automatically exempt you from copyright claims. It’s important to ensure that your use of copyrighted material falls under fair use or that you have obtained the necessary permissions.

Facebook sample copyright statement

As with YouTube, you may need a copyright statement on Facebook when you’re sharing or posting copyrighted material on your Facebook page or profile.

A Facebook copyright disclaimer example could state:

No copyright infringement is intended. I do not own nor claim to own the rights to any of the [type of content] shared.

Email sample copyright statement

A copyright statement is not usually needed in emails, as copyright law generally applies to the use and distribution of creative works.

However, if you are including copyrighted material in an email, such as an attachment that contains copyrighted images or text, you may want to include a notice in your email to indicate that you are using the material in a way that is allowed under copyright law.

You can do this by including a citation or attribution in your email. An email copyright disclaimer example could state: “Image by [name of copyright holder]” or “Excerpt from [name of book] by [name of author].”

FAQS

Is a simple copyright disclaimer enough?

Even though a copyright statement is a good starting point in protecting your content, we can’t guarantee that it will be enough. Original online content is often used without permission when not stolen and repurposed with a different author’s name.

Anyway, you could still do one thing to be even safer: you could create your Terms and Conditions document! See 5 reasons why you need Terms and Conditions here →

Terms and Conditions (also known as “Terms of Service” “Terms of Use”) are legally binding documents and help you set your rules for the use of your site and content in a legally enforceable way.

You can decide how people may use your content through Terms and Conditions. Terms also allow you to add disclaimers and limitation of liability clauses to protect yourself against the misuse of your content.

What is the copyright disclaimer under Section 107?

The copyright disclaimer under Section 107 outlines that certain “fair use” conditions allow you to reproduce or use copyrighted materials in ways that would typically be unauthorized. These conditions include:

Commentary
Criticism
Parody

Can you copy and paste a copyright disclaimer?

Copyright copy paste, although tempting, no, you should not copy and paste a copyright disclaimer. Doing so can lead to incorrect ownership details, wrong dates, and rights that may not align with what you intend to reserve. Always tailor the disclaimer to reflect your specific ownership and rights.

What happens if others use my copyrighted content without a disclaimer?

Even without posting a disclaimer, copyright laws still protect you. However, proving ownership of your work can be more challenging and time-consuming without a disclaimer. A well-placed video disclaimer or music video disclaimer can simplify the process of asserting your rights.

Summary

Copyright disclaimers are vital for protecting and maintaining your intellectual property rights. Creating one takes just a few seconds but offers substantial protection.

The key components of a copyright disclaimer include:

The copyright symbol or identifier
The owner’s name
The year of publication
The rights you wish to retain over your content

For businesses with branding, logos, writing, photos, art, choreography, or other creative materials, adding a copyright disclaimer to your website or app clearly communicates the rights you retain over your content.

Additionally, copyright disclaimers can support your “fair use” claims when reproducing others’ work for purposes such as criticism, commentary, or parody.

How to generate a professional copyright disclaimer

iubenda helps you protect your original content and set your rules!

Our Terms and Conditions Generator allows you to generate professional copyright disclaimer clauses, limitation of liability statements and more. Create the perfect Terms and Conditions in just a few clicks!

Generate your own Terms and Conditions document

And easily add clauses specific to your business.

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Privacy Policy template for Google Analytics

Carla Gonzalez Cidoncha — Mon, 04 Apr 2022 10:07:56 +0000

Google Analytics is the most popular analytics tool on the market. And we get why: it can make the life of marketers so much easier!

But did you know that you need a valid privacy policy if you’re using Google Analytics?

In this post, we’ll go through the main legal requirements and show you a privacy policy template for Google Analytics.

The latest on Google Analytics in the EU

You might have heard that recently several European Data Protection Authorities have declared that using Google Analytics could result in the illegal transfer of European user data. Want to learn more?

Google Analytics illegal in Europe? What you need to know

Google Analytics 4 – all you need to know

Why do I need a privacy policy for Google Analytics?

Let’s start with reviewing why you need a privacy policy for Google Analytics in the first place.

First, you are required by international privacy laws to have a privacy policy in place when you process personal data. And if you’re using an analytics tool, you are.

Web analytics tools allow you to get valuable insights for your website. Still, they do it by gathering your users’ data, such as how many people visited your website, their location, how long they browsed your pages, etc. So, even if you take preventive steps to avoid monitoring, the processing can still happen; therefore, it would be best to always inform your users of your processing activities.

Second, Google, in its Terms and Conditions, clearly states:

“You must post a Privacy Policy and that Privacy Policy must provide notice of Your use of cookies that are used to collect data. You must disclose the use of Google Analytics, and how it collects and processes data.”

So, not having a privacy policy could breach both the law and Google’s terms!

Note

With Google Analytics, you may be using cookies, too.
In this case, you may also need a cookie policy and a cookie banner. You can learn more here.

What to include in your privacy policy for Google Analytics

Now, let’s look at what you need to include in your privacy policy to comply with the law and Google’s terms.

A privacy policy, to be valid, should have, at the very least, these essential elements:

Who is the site/app owner?
What data is being collected? How is that data being collected?
What is the legal basis for the collection? (This is more specifically related to the GDPR and EU Law. However, even if the GDPR doesn’t apply to you, you’ll still need to say why you’re processing personal data.)
Finally, what are the purposes of the collection? Here, make sure to specify analytics.
Which third parties will have access to the information?
What rights do users have? For example, can they request to see the data you have on them and request to correct, erase, or block their data?
Describe the process for notifying users of any update to your privacy policy.
Provide the effective date of the privacy policy.

Google Analytics: privacy policy template

Here’s a privacy policy template generated with iubenda’s Privacy and Cookie Policy Generator. Just click the button to open it.

How iubenda can help

Creating your privacy policy shouldn’t be a hassle!

Our Privacy and Cookie Policy Generator is designed to simplify the process.
It allows you to create a privacy policy containing all the elements commonly required across many regions and services while applying the strictest standards by default. Choose among our 1600+ clauses, or add customized clauses!

Try it now, risk-free.

Amazon affiliate disclosure example

Carla Gonzalez Cidoncha — Tue, 29 Mar 2022 10:06:44 +0000

What should an Amazon affiliate disclosure include? When do you need an Amazon associate notice? In this post, we’ll look at how to write an effective Amazon affiliate program disclosure to comply with the platform’s requirements and the law.

Amazon Associates: what are the legal requirements?

Amazon Associates is an affiliate program that allows members to earn money from sponsored ads. It addresses content creators, publishers, and bloggers who are willing to monetize their traffic.

Since it’s an affiliation program, the membership must be well disclosed.
It is a requirement of many data protection laws – the so-called principle of transparency – but Amazon itself also requires it.

You must clearly state the following, or any substantially similar statement previously allowed under this Agreement, on your Site or any other location where Amazon may authorize your display or other use of Program Content: “As an Amazon Associate, I earn from qualifying purchases.”

Amazon’s Associate’s Program Operating Agreement, Section 5: Identifying Yourself as an Associate

More on compliance for websites and apps

This article is a part of our series on compliance for websites and apps. Read also:

Disclaimers: Examples and Terms and Conditions

How to write an Amazon affiliate disclosure

Amazon’s affiliate disclosure can be a simple statement, like the one we quoted above:

“As an Amazon Associate, I earn from qualifying purchases.”

A short disclosure, written in simple language, will clarify to your audience that you are earning money from the sponsorship.

This particular disclosure needs to be included in an easily accessible location of your Site. Best practice would be to include the disclosure clearly and conspicuously on the same page as the particular affiliate link you’re using. The closer this disclosure is to your recommendation, the better.

If you’re making a sponsored ad on social media, you’ll need to add the disclosure to your post.

Example

Here’s an example of an Amazon affiliate disclosure, taken from a YouTube video:

Source: YouFact Tech

Is an affiliation disclosure enough?

While Amazon does not explicitly state that you need any other legal document to take part in the affiliation program, it does say that you’re expected to comply with applicable law:

You represent, warrant, and covenant that (a) you will participate in the Associate’s Program and create, maintain, and operate your Site in accordance with this Agreement, (b) neither your participation in the Associate’s Program nor your creation, maintenance, or operation of your Site will violate any applicable laws, ordinances, rules, regulations, orders, licenses, permits, guidelines, codes of practice, industry standards, self-regulatory rules, judgments, decisions, or other requirements of any governmental authority that has jurisdiction over you (including all such rules governing communications, data protection, advertising, and marketing)…

Amazon’s Associate’s Program Operating Agreement, Section 4: Warranties

This means that not complying with the laws that apply to you may be in violation of Amazon’s terms (and the law, of course).

Here’s what you may need to do to avoid that:

Under most countries’ laws (including US and European laws), you’re required to have a valid privacy policy in place. This policy should include the relevant information related to your status as an Amazon Associate and which data you collect.
If you have any Europe-based users, you’ll need to comply with the Cookie Law, since Amazon uses cookies to crawl your site. This typically requires:

having a notice or cookie banner informing your users of your use of cookies;
a link to a cookie policy;
a mechanism to block scripts that may install cookies before consent is obtained; and
a means of registering/collecting the consent to cookies.

How iubenda can help

Our Privacy and Cookie Policy Generator generates precise, fully customizable, lawyer-crafted policies. It makes complying with applicable law a simple matter of selecting the clauses applicable to you and entering your information.

For example, you can add your Amazon affiliation disclosure in just one click!

Our Privacy Controls and Cookie Solution makes it easy for you to meet the complex technical requirements of the Cookie Law: generate a cookie banner, create your cookie policy, block cookies from running prior consent and store your users’ preferences.

Try it risk-free!

About us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

Cookie Policy Template

Jessica Ryder — Thu, 30 Dec 2021 11:47:35 +0000

Cookie Policy Template

In short

Some laws such as the ePrivacy and the General Data Protection Regulation (GDPR) require websites to detail their use of cookies to users. In this short post, we’ll share with you a free cookie policy template and go through what you need in order to create a compliant cookie policy.

Jump to…

What is a cookie policy?
Is it mandatory to have a cookies policy?
Do I need a separate cookie policy?
What do you write in a cookie policy?
Can I use a cookie policy generator for my documents?
How can you get user consent for your cookies policy?
Cookie Policy Template
Do I need a cookie policy template on my website in UK?
Examples of Cookie Policies
Where do I display my cookie policy?
Need a cookie policy for your site?

Download our free cookie policy template

Download our free cookie policy template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

What is a cookie policy?

Unlike a privacy policy, which makes legally required disclosures about your data processing activities in general, the cookie policy deals specifically with your use of cookies and contains those particular legally required disclosures – which we will exaplain below.

Keep in mind that, often, the cookie policy is a dedicated section of the main privacy policy of a website or an app.

First thing first, under the law, you’ll need to show a cookie banner (also called cookie notice) to inform site visitors and allow your users to provide or deny consent. In your cookie banner, you must link your cookie policy and make details of cookies’ purposes, usage, and related third-party activities available to the user.

More on cookies

This article is a part of our series on cookies and cookie consent. Read also:

How to manage cookies consent on WordPress

Is it mandatory to have a cookies policy?

Disclosures related to cookies and tracking are indeed required by data protection laws across the world such as Europe’s GDPR, ePrivacy/ Cookie Law, and the US’ CCPA/CPRA and VCDPA.

In Europe, businesses that target Europe-based users are subject to laws such as the General Data Protection Regulation (GDPR) and the Cookie Law. These laws mandate that businesses provide clear information about their use of cookies and obtain appropriate consent from users.

Similarly, in the United States, there are privacy laws at both the state and federal levels that regulate the use of cookies and require businesses to provide transparency and obtain consent.

Having a comprehensive and informative cookie policy is therefore critical for compliance. It not only helps meet the legal requirements set forth by the GDPR and Cookie Law but also demonstrates a proactive approach to transparency and consent, which can be beneficial in anticipating and complying with future changes in state, federal, and international laws.

Do I need a separate cookie policy?

Although having a separate cookie policy is not strictly required, laws such as the GDPR and ePrivacy Directive do mandate that you provide comprehensive information about your use of cookies in a document that is easily accessible to all users. As a common practice, many website owners choose to either create a dedicated cookie policy page, or dedicate a section of their privacy policies to mandatory cookie disclosures. This page or section is then is linked to from the cookie banner or cookie notice. This approach allows for clear and transparent communication of their cookie practices while ensuring compliance with applicable regulations.

What do you write in a cookie policy?

The cookie policy should at least contain:

The type of cookies that have been installed, for example tracking cookies, advertising, etc.
Any third parties that run cookie on your site site/app, such as Google Analytics.
The purposes for why each cookies are used must be described in detail.
Details on how users can exercise their legal rights in regards to cookies. For example, how they can manage their preferences or withdraw consent.

*Also consider that your policy should be available in all the languages in which your services are provided.

Can I use a cookie policy generator for my documents?

The good news is yes, you absolutely can!

But it would be best if you were careful. Choose a high-quality cookie policy generator that, at the very least, contains clauses written by actual legal professionals and that allows you to customize your document based on your individual needs entirely.

COOKIE POLICY GENERATOR

Create your Cookie Policy in minutes with iubenda

Use our generator today to build and install a customizable and professional Cookie Policy for your website. Clauses have been pre-drafted by our international legal team.

Generate Now

How can you get user consent for your Cookies Policy?

To comply with consent requirements for your cookies policy, users must actively indicate their agreement.

This can be done through actions such as:

checking a box;
providing information to proceed to the website; or
clicking on cookie settings to acknowledge that they have read, understood, and wish to proceed with the associated policy.

Download our Sample Cookie Policy Template for your Website

Caution

The cookie policy template is just an example and the legal text is customized to specific data processes and laws. Remember that cookie policies are legal documents and it is mandatory that they contain truthful information or you could be putting yourself at risk.

How to Use the Template

Download the Template: Get our free cookie policy template in Word Doc or copy and paste the HTML directly into your website.
Fill in Site and Contact Details: Before publishing, fill in all [brackets] with your site info and contact details.
Customize Data Collection: The template addresses Google Fonts, Google Analytics, and a contact form. For other services, add and customize data collection info.

We strongly recommend using a Cookie Policy Generator for generating your own professional document. You can try ours for free!

Cookie Policy Template (HTML Text) copy-paste

Copy and paste the Cookie Policy Template HTML directly into your website.

Cookie Policy of [www.testsite.com]
Last updated: [date]
We are [Company Name]. This cookie policy outlines how we collect, use, and manage cookies, and we outline your rights and choices regarding cookie usage.
You can contact us at [email address].

Table of contents

 Introduction
 Contact information
 Activities strictly necessary for the operation of this website and delivery of the service
 How to manage preferences and provide or withdraw consent
 Definitions and legal references


Introduction
What is this policy about?

This document tells you about tracking technologies (“trackers”) that help this website achieve the purposes outlined in this document.
What are trackers?

For simplicity, all such technologies are defined as "trackers" within this document – unless there is a reason to differentiate. For example, while cookies can be used on both web and mobile browsers, it would be inaccurate to talk about cookies in the context of mobile apps as they are a browser-based tracker. For this reason, within this document, the term cookies is only used where it is specifically meant to indicate that particular type of tracker.
Some of the purposes for which trackers are used may also require your consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This website uses trackers managed directly by us (so-called “first-party” trackers) and trackers that enable services provided by a third-party (so-called “third-party” trackers). Unless otherwise specified within this document, third-party providers may access the trackers managed by them.
The validity and expiration periods of cookies and other similar trackers may vary depending on the lifetime set by us or the relevant provider. Some of them expire upon termination of your browsing session. In addition to what’s specified in the descriptions within each of the categories below, you may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other trackers— in the linked privacy policies of the respective third-party providers or by contacting us.
This document was generated with the use of the cookie policy generator.

Contact Information
Since the use of third-party trackers through this website cannot be fully controlled by us, any specific references to third-party trackers are to be considered indicative. In order to obtain complete information, you are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, you are encouraged to contact us should you wish to receive any further information on the use of such technologies by this website.
Address:

[Street Address]

[City, State ZIP Code]

[Country]
Email: [email address]
Phone: [phone number]

Activities strictly necessary for the operation of this website and delivery of the service
This website uses so-called “technical” cookies and other similar trackers to carry out activities that are strictly necessary for the operation or delivery of the service.
Other activities involving the use of trackers
Experience
This website uses trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when you do not use it.
Google Fonts (Google LLC)

Google Fonts is a typeface visualization service provided by Google LLC that allows this website to incorporate content of this kind on its pages.
To understand Google's use of data, consult Google's partner policy and their Business data page.
Personal data processed: Trackers; Usage data 

Place of processing: United States

Privacy policy:https://business.safety.google/privacy/

Opt-out link:https://tools.google.com/dlpage/gaoptout
Measurement
This website uses trackers to measure traffic and analyze user behavior to improve the service.
Analytics

The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of user behavior.
Google Analytics (Universal Analytics) (Google LLC)

Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
To understand Google's use of data, consult Google's partner policy and their Business data page.
Personal data processed: Trackers; Usage data 

Place of processing: United States

Privacy policy:https://business.safety.google/privacy/

Opt-out link:https://tools.google.com/dlpage/gaoptout
Storage duration:

AMP_TOKEN: 1 hour

_ga: 2 years

_gac*: 3 months

_gat: 1 minute

_gid: 1 day

How to manage preferences and provide or withdraw consent
There are various ways to manage tracker related preferences and to provide and withdraw consent, where relevant:
You can manage preferences related to trackers from directly within your own device settings, for example, by preventing the use or storage of trackers.
Additionally, whenever the use of trackers is based on consent, you can provide or withdraw such consent by setting your preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored trackers, including those used to remember your initial consent preferences.
Other trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party trackers, you can manage your preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
Locating tracker settings
You can, for example, find information about how to manage cookies in the most commonly used browsers at the following addresses:

 Google Chrome
 Mozilla Firefox
 Apple Safari
 Microsoft Internet Explorer
 Microsoft Edge
 Brave
 Opera

You may also manage certain categories of trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (you may open the device settings and look for the relevant setting).
Consequences of denying the use of trackers
You are free to decide whether or not to allow the use of trackers. However, please note that trackers help this website to provide a better experience and advanced functionalities to you (in line with the purposes outlined in this document). Therefore, if you choose to block the use of trackers, we may be unable to provide related features.

Information about this document
This document was generated with the use of the cookie policy generator.

Definitions and legal references
Personal data (or data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number— allows for the identification or identifiability of a natural person (in other words, you).
Usage data

Usage data is information automatically collected through this website or third-party services, including your IP address, browser type, operating system, time and method of requests, response status, visit duration, page sequence, and device-specific details.
This website

The means by which your personal data is collected and processed.
Service

The service provided by this website as described in the Terms of Service and on this site.
European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie

Cookies are trackers consisting of small sets of data stored in your browser.
Tracker

Tracker indicates any technology - e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of you, for example by accessing or storing information on your device.
Legal information

This privacy statement has been prepared based on provisions of multiple legislations. This privacy policy relates solely to this website, if not stated otherwise within this document.

Cookie Policy Template (WordPress) copy-paste

Copy and paste the Cookie Policy Template directly into your WordPress editor.

Cookie Policy of [www.testsite.com]
Last updated: [date]
We are [Company Name]. This cookie policy outlines how we collect, use, and manage cookies, and we outline your rights and choices regarding cookie usage.
You can contact us at [email address].

Table of contents

 Introduction
 Contact information
 Activities strictly necessary for the operation of this website and delivery of the service
 How to manage preferences and provide or withdraw consent
 Definitions and legal references


Introduction
What is this policy about?

This document tells you about tracking technologies (“trackers”) that help this website achieve the purposes outlined in this document.
What are trackers?

For simplicity, all such technologies are defined as "trackers" within this document – unless there is a reason to differentiate. For example, while cookies can be used on both web and mobile browsers, it would be inaccurate to talk about cookies in the context of mobile apps as they are a browser-based tracker. For this reason, within this document, the term cookies is only used where it is specifically meant to indicate that particular type of tracker.
Some of the purposes for which trackers are used may also require your consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This website uses trackers managed directly by us (so-called “first-party” trackers) and trackers that enable services provided by a third-party (so-called “third-party” trackers). Unless otherwise specified within this document, third-party providers may access the trackers managed by them.
The validity and expiration periods of cookies and other similar trackers may vary depending on the lifetime set by us or the relevant provider. Some of them expire upon termination of your browsing session. In addition to what’s specified in the descriptions within each of the categories below, you may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other trackers— in the linked privacy policies of the respective third-party providers or by contacting us.
This document was generated with the use of the cookie policy generator.

Contact Information
Since the use of third-party trackers through this website cannot be fully controlled by us, any specific references to third-party trackers are to be considered indicative. In order to obtain complete information, you are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, you are encouraged to contact us should you wish to receive any further information on the use of such technologies by this website.
Address:

[Street Address]

[City, State ZIP Code]

[Country]
Email: [email address]
Phone: [phone number]

Activities strictly necessary for the operation of this website and delivery of the service
This website uses so-called “technical” cookies and other similar trackers to carry out activities that are strictly necessary for the operation or delivery of the service.
Other activities involving the use of trackers
Experience
This website uses trackers to improve the quality of the user experience and enable interactions with external content, networks and platforms.
Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this website and interact with them. Such services are often referred to as widgets, which are small elements placed on a website or app. They provide specific information or perform a particular function and often allow for user interaction. This type of service might still collect web traffic data for the pages where the service is installed, even when you do not use it.
Google Fonts (Google LLC)

Google Fonts is a typeface visualization service provided by Google LLC that allows this website to incorporate content of this kind on its pages.
To understand Google's use of data, consult Google's partner policy and their Business data page.
Personal data processed: Trackers; Usage data 

Place of processing: United States

Privacy policy:https://business.safety.google/privacy/

Opt-out link:https://tools.google.com/dlpage/gaoptout
Measurement
This website uses trackers to measure traffic and analyze user behavior to improve the service.
Analytics

The services contained in this section enable us to monitor and analyze web traffic and can be used to keep track of user behavior.
Google Analytics (Universal Analytics) (Google LLC)

Google Analytics (Universal Analytics) is a web analysis service provided by Google LLC (“Google”). Google utilizes the Data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
To understand Google's use of data, consult Google's partner policy and their Business data page.
Personal data processed: Trackers; Usage data 

Place of processing: United States

Privacy policy:https://business.safety.google/privacy/

Opt-out link:https://tools.google.com/dlpage/gaoptout
Storage duration:

AMP_TOKEN: 1 hour

_ga: 2 years

_gac*: 3 months

_gat: 1 minute

_gid: 1 day

How to manage preferences and provide or withdraw consent
There are various ways to manage tracker related preferences and to provide and withdraw consent, where relevant:
You can manage preferences related to trackers from directly within your own device settings, for example, by preventing the use or storage of trackers.
Additionally, whenever the use of trackers is based on consent, you can provide or withdraw such consent by setting your preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored trackers, including those used to remember your initial consent preferences.
Other trackers in the browser’s local memory may be cleared by deleting the browsing history.
With regard to any third-party trackers, you can manage your preferences via the related opt-out link (where provided), by using the means indicated in the third party's privacy policy, or by contacting the third party.
Locating tracker settings
You can, for example, find information about how to manage cookies in the most commonly used browsers at the following addresses:

 Google Chrome
 Mozilla Firefox
 Apple Safari
 Microsoft Internet Explorer
 Microsoft Edge
 Brave
 Opera

You may also manage certain categories of trackers used on mobile apps by opting out through relevant device settings such as the device advertising settings for mobile devices, or tracking settings in general (you may open the device settings and look for the relevant setting).
Consequences of denying the use of trackers
You are free to decide whether or not to allow the use of trackers. However, please note that trackers help this website to provide a better experience and advanced functionalities to you (in line with the purposes outlined in this document). Therefore, if you choose to block the use of trackers, we may be unable to provide related features.

Information about this document
This document was generated with the use of the cookie policy generator.

Definitions and legal references
Personal data (or data)

Any information that directly, indirectly, or in connection with other information — including a personal identification number— allows for the identification or identifiability of a natural person (in other words, you).
Usage data

Usage data is information automatically collected through this website or third-party services, including your IP address, browser type, operating system, time and method of requests, response status, visit duration, page sequence, and device-specific details.
This website

The means by which your personal data is collected and processed.
Service

The service provided by this website as described in the Terms of Service and on this site.
European Union (or EU)

Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie

Cookies are trackers consisting of small sets of data stored in your browser.
Tracker

Tracker indicates any technology - e.g. cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of you, for example by accessing or storing information on your device.
Legal information

This privacy statement has been prepared based on provisions of multiple legislations. This privacy policy relates solely to this website, if not stated otherwise within this document.

Cookie Policy Template (Word DOCX)

Download the cookie policy template Word DOCX

Do I need a cookie policy template on my website in UK?

In the United Kingdom, the use of cookies and trackers is regulated by the Privacy and Electronic Communications Regulations (PECR).

PECR states that websites that use tracking technologies must provide ‘clear and comprehensive information’ about this use, in the same way they do when they process users’ personal data.

The information must include:

what storage and access technologies you use;
why you use them;
whether any third parties either store or access information in the user’s device, or receive this information; and
how long you intend to store or access information.

This is the exact information contained in a cookie policy. So if you’re based in the UK, you can either choose to have a cookie policy, or a specific section of your privacy policy dedicated to tracking technologies and cookies.

Cookie Policy Example by iubenda

Click on the button to view the cookie policy page:

Cookie Policy Example

Tesco’s Cookies Policy

The image below shows both Tesco’s cookie banner at the top (that links to the policy) and their privacy and cookies policy. It’s quite condensed, but Tesco uses sections in a question format to make it more understandable to users. See it for yourself at this link.

Vodafone

The Vodafone website cookie policy example below shows a single menu without any extra text. Visitors can just click on the section that they wish to check. Under “How we use cookies”, Vodafone added a table to list the cookies they use and details like name and duration.

Where do I display my cookie policy page?

Displaying your cookie policy prominently on your website is essential to comply with privacy regulations and ensure transparency with your visitors. It’s always best practice to link to it whenever you’re talking about cookies or asking for/managing cookie consent.

That’s why your website’s footer is a recommended place where to display your document since it makes it accessible from any page.

You’re also required to link to your cookie policy in your cookie banner, which you should display at the user’s first visit on your site in order to ask for their consent.

Sometimes, it also common practice to include your cookie policy page within your privacy policy page. Overall, it’s best to have all your legal documents together under “Legal” or “Privacy”, as you can see from the cookies policies examples above.

Need one for your website?

With iubenda’s Privacy Controls and Cookie Solution you can easily manage all aspects of the GDPR, and Cookie Law, in particular:

Easily inform users via a valid cookie banner and a dedicated cookie policy page;
Obtain and save cookie consent settings;
Preventively block scripts prior to consent!

Create your cookie policy now!

Learn more

About Us

Attorney-level solutions to make your websites and apps compliant with the law across multiple countries and legislations.

www.iubenda.com

Still have questions?

Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post Cookie Policy Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

GDPR Privacy Policy Template

Carla Gonzalez Cidoncha — Fri, 24 Sep 2021 12:41:00 +0000

GDPR Privacy Policy Template

In short

What should a GDPR-compliant privacy policy include?

In this post, we’ll look at a GDPR privacy policy template and list everything you may need to make your privacy policy compliant!

Jump to…

What is the GDPR?
What should a GDPR-compliant privacy policy include?
Download Our Free GDPR Privacy Policy Template
How do I create a GDPR policy?
What is the standard privacy policy for GDPR?
What are the 7 main principles of GDPR?
What is the GDPR for privacy?
What are the three rules of GDPR?
GDPR Privacy Policy Examples Generator

Download our free GDPR Privacy Policy Template

Download our free privacy policy template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

The General Data Protection Regulation, at its most basic, specifies how personal data should be lawfully processed, including how it’s collected, used, protected or interacted with in general.

It’s meant to strengthen data protection for all people whose personal information fall within its scope of application.

What should a GDPR-compliant privacy policy include?

When you collect users’ data, the GDPR requires that you show a privacy policy, whether if you run a website, an app, an eCommerce or a newsletter (these are just a few examples).

Your privacy policy should be clear and unambiguous, up-to-date and easily accessible throughout your website or app. It should state, at the very least:

who is the site/app owner;
what data is being collected and how;
what is the legal basis for the collection;
what is the specific purpose of your collection;
which third parties will have access to the information and if any of them will collect data;
details relating to cross-border/ overseas data transfer and which measures were put into place to facilitate this in a safe and compliant way (where applicable);
what rights users have;
the description of process for notifying users and visitors of changes or updates to the privacy policy;
the effective date of the privacy policy.

As we said, these are just the basic elements.
For instance, you may also need to add the name and contact details of your Data Protection Officer (DPO), or EU representative if that applies to your company.

More on GDPR

This article is a part of our series on GDPR and GDPR compliance. Read also:

GDPR cheat sheet: 15 things to know

Download Our Free GDPR Privacy Policy Template

Caution

The privacy policy template is just an example and the legal text is customized to specific data processes and laws. Remember that privacy policies are legal documents and it is mandatory that they contain truthful information or you could be putting yourself at risk.

How to Use the Template

Download the Template: Get our free GDPR privacy policy template in Word Doc format, copy and paste the HTML directly into your website, or generate your ready-to-use template with our guided setup.
Fill in company/Site and Contact Details: Before publishing, fill in all [brackets] with your company/site info and contact details. Remember also to add the effective date.
Customize Data Processing: The template simply provides examples of data collection. Customize the different sections.
Use of Cookies and Other Trackers: Add information about the cookies you use or a link to your complete cookie policy.
Address Legal Obligations: The template includes provisions for GDPR regulations. Check which privacy laws apply to you and customize your privacy policy according to your location and your users’ locations to meet legal requirements.

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

GDPR Privacy Policy Template (HTML Text)

Copy and paste the GDPR Privacy Policy Template HTML directly into your website.


Privacy Policy of [Your Company Name]
Effective Date: [Insert Date]

Introduction

[Your Company Name] is committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).
Data Controller, DPO, and Contact
[Insert here the contact detail of whoever is responsible for the collection and processing of user personal data at your company. E.g.

Data Controller: [Your Company Name]
Data Protection Officer (DPO): [Name and Contact Information, if applicable]
Address: [Your Business Address]
Email: [Email Address]
Phone Number: [Phone Number]


Data Collection

We collect personal data when you visit our website, use our services, or interact with us. This may include:

Name and contact information
Example: When you create an account with us or sign up for our newsletter, we collect your name and email address to communicate with you.
Payment details (for customers)
Example: During the checkout process, we collect your credit card details and billing address to process payments securely.
Preferences and user feedback
Example: We collect feedback from surveys or product reviews that you provide to help us improve our products and services.
Usage data and cookies
Example: We use cookies to track how you navigate our site, which helps us improve your browsing experience. We collect information about your IP address, browser type, and pages visited.


This document was generated with the use of the GDPR privacy policy template.
Purpose of Processing
Your data is processed for the following purposes:

To provide and improve our services
Example: We use your data to manage your account, process orders, and enhance our website features. If you sign up for an account, we use your data to personalize your shopping experience and ensure faster checkout.
For customer support and communication
Example: If you contact customer support, we use your data to respond to your inquiries, resolve issues, and keep you updated on the status of your support requests.
To comply with legal obligations
Example: We store your personal information for tax and accounting purposes, and comply with laws such as the EU VAT regulations.
For marketing purposes, with your consent
Example: We may send you promotional emails about new products or discounts if you have opted in to receive marketing communications. You can withdraw your consent at any time.

Legal Basis for Processing
We process your personal data based on the following legal grounds:

Your consent
Example: If you subscribe to our newsletter, we process your email address based on your consent. You can withdraw consent at any time by unsubscribing.
The need to fulfill a contract with you
Example: When you place an order on our website, we process your name, address, and payment information to fulfill the contract of sale.
Our legitimate business interests
Example: We may process your data to analyze customer behavior and improve our product offerings or website performance. This helps us provide you with better services and tailor our marketing efforts.
Legal requirements
Example: We may process your data to comply with obligations such as tax reporting, audits, or responding to legal requests for information.

Data Transfer Outside the EU
In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards. 


Use of Cookies and Other Trackers
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and show you personalized advertising. You can manage your cookie preferences through your browser settings.

Example: We use cookies to remember items in your cart, so you don't lose them while browsing other parts of the site.

You can access our full cookie policy [here].
Data Subject Rights
Under GDPR, you have the right to:

Access your personal data
Example: You can request a copy of all the personal information we hold about you, such as your account details, order history, and preferences.
Rectify incorrect data
Example: If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it.
Erase your data in certain circumstances
Example: You can request the deletion of your account data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected.
Restrict or object to processing
Example: If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.
Data portability
Example: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

Data Security
We take appropriate measures to ensure data security, protect against unauthorized access, and comply with GDPR.

Technical Measures
Example: We use encryption for payment transactions and secure your personal account data with multi-factor authentication.
Organizational Measures
Example: Our employees and contractors are trained on GDPR requirements, and access to your personal data is restricted to those who need it to perform their roles.

Data Retention
Personal data is retained as long as necessary for the purposes stated, unless a longer retention period is required or permitted by law.

Example: We store your order history for a period of 7 years for tax and auditing purposes, after which it will be anonymized or deleted.
Changes to this Policy
We may update this policy. We will notify you of significant changes and update the “last updated” date at the top of the policy.

Example: If we introduce new features on our website that require additional data collection or processing, we will update this policy and inform you about the changes.
Contact Us
For questions or to exercise your data protection rights, please contact us at:

Data Controller: [Your Company Name]
Address: [Your Full Address]
Email: [Email Address]
Phone Number: [Phone Number]


This document was generated with the use of the GDPR privacy policy template.

GDPR Privacy Policy Template (WordPress)

Copy and paste the GDPR Privacy Policy Template directly into your WordPress editor.


Privacy Policy of [Your Company Name]
Effective Date: [Insert Date]

Introduction

[Your Company Name] is committed to protecting the privacy of our users and customers. This privacy policy explains how we collect, use, share, and protect personal information in accordance with the General Data Protection Regulation (GDPR).
Data Controller, DPO, and Contact
[Insert here the contact detail of whoever is responsible for the collection and processing of user personal data at your company. E.g.

Data Controller: [Your Company Name]
Data Protection Officer (DPO): [Name and Contact Information, if applicable]
Address: [Your Business Address]
Email: [Email Address]
Phone Number: [Phone Number]


Data Collection

We collect personal data when you visit our website, use our services, or interact with us. This may include:

Name and contact information
Example: When you create an account with us or sign up for our newsletter, we collect your name and email address to communicate with you.
Payment details (for customers)
Example: During the checkout process, we collect your credit card details and billing address to process payments securely.
Preferences and user feedback
Example: We collect feedback from surveys or product reviews that you provide to help us improve our products and services.
Usage data and cookies
Example: We use cookies to track how you navigate our site, which helps us improve your browsing experience. We collect information about your IP address, browser type, and pages visited.


This document was generated with the use of the GDPR privacy policy template.
Purpose of Processing
Your data is processed for the following purposes:

To provide and improve our services
Example: We use your data to manage your account, process orders, and enhance our website features. If you sign up for an account, we use your data to personalize your shopping experience and ensure faster checkout.
For customer support and communication
Example: If you contact customer support, we use your data to respond to your inquiries, resolve issues, and keep you updated on the status of your support requests.
To comply with legal obligations
Example: We store your personal information for tax and accounting purposes, and comply with laws such as the EU VAT regulations.
For marketing purposes, with your consent
Example: We may send you promotional emails about new products or discounts if you have opted in to receive marketing communications. You can withdraw your consent at any time.

Legal Basis for Processing
We process your personal data based on the following legal grounds:

Your consent
Example: If you subscribe to our newsletter, we process your email address based on your consent. You can withdraw consent at any time by unsubscribing.
The need to fulfill a contract with you
Example: When you place an order on our website, we process your name, address, and payment information to fulfill the contract of sale.
Our legitimate business interests
Example: We may process your data to analyze customer behavior and improve our product offerings or website performance. This helps us provide you with better services and tailor our marketing efforts.
Legal requirements
Example: We may process your data to comply with obligations such as tax reporting, audits, or responding to legal requests for information.

Data Transfer Outside the EU
In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards. 


Use of Cookies and Other Trackers
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and show you personalized advertising. You can manage your cookie preferences through your browser settings.

Example: We use cookies to remember items in your cart, so you don't lose them while browsing other parts of the site.

You can access our full cookie policy [here].
Data Subject Rights
Under GDPR, you have the right to:

Access your personal data
Example: You can request a copy of all the personal information we hold about you, such as your account details, order history, and preferences.
Rectify incorrect data
Example: If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it.
Erase your data in certain circumstances
Example: You can request the deletion of your account data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected.
Restrict or object to processing
Example: If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.
Data portability
Example: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

Data Security
We take appropriate measures to ensure data security, protect against unauthorized access, and comply with GDPR.

Technical Measures
Example: We use encryption for payment transactions and secure your personal account data with multi-factor authentication.
Organizational Measures
Example: Our employees and contractors are trained on GDPR requirements, and access to your personal data is restricted to those who need it to perform their roles.

Data Retention
Personal data is retained as long as necessary for the purposes stated, unless a longer retention period is required or permitted by law.

Example: We store your order history for a period of 7 years for tax and auditing purposes, after which it will be anonymized or deleted.
Changes to this Policy
We may update this policy. We will notify you of significant changes and update the “last updated” date at the top of the policy.

Example: If we introduce new features on our website that require additional data collection or processing, we will update this policy and inform you about the changes.
Contact Us
For questions or to exercise your data protection rights, please contact us at:

Data Controller: [Your Company Name]
Address: [Your Full Address]
Email: [Email Address]
Phone Number: [Phone Number]


This document was generated with the use of the GDPR privacy policy template.

GDPR Privacy Policy Template (Word DOCX)

Download the privacy policy template Word DOCX

Non-compliance can have strong consequences.

GDPR is well-known for its hefty fines, which can amount up to EUR 20 million (€20m) or 4% of the annual worldwide turnover – whichever is greater. But perhaps equally as concerning are the other potential sanctions: official reprimands (for first-time violations), periodic data protection audits and liability damages.

How do I create a GDPR policy?

You can quickly create a GDPR-compliant privacy policy using a privacy policy generator like iubenda. The generator will guide you to enter details about your site or app, what personal data you collect, and how you use it. iubenda’s easy-to-use privacy policy creator helps you make a customizable policy in minutes that meets GDPR standards.

Make sure your policy is easy to understand. It should explain the rights of people, like how they can access, change, or delete their data, and how to disagree with data use. With our free GDPR privacy policy generator, you can easily add these key points, making sure your policy fits your business perfectly.

FREE GDPR PRIVACY POLICY GENERATOR

Generate your fully customizable Privacy Policy in minutes

Generate a free Privacy Policy for your website that is customizable, professional, and drafted by an international legal team. A simple way to handle GDPR compliance.

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What is the standard privacy policy for GDPR?

A standard GDPR privacy policy is a document that outlines to users how a website, app, or organization collects, uses, shares, and manages personal data in compliance with the General Data Protection Regulation (GDPR) standards. This policy should be easily accessible, written in clear and straightforward language, and must include:

The types of personal data collected
Purposes for processing personal data
Legal basis for processing
Data sharing and transfer details
Data subject rights
Information on data security measures
Details on how to exercise rights under GDPR
Contact information of the data controller and the Data Protection Officer (DPO), if applicable

What are the 7 main principles of GDPR?

The GDPR stands on seven main principles that govern the handling of personal data:

Lawfulness, Fairness, and Transparency: Processing must be lawful, fair, and transparent to the data subject.
Purpose Limitation: Data must be collected for specified, explicit, and legitimate purposes and not further processed in a manner that is incompatible with those purposes.
Data Minimization: Only data that is necessary for the purposes for which it is processed should be collected.
Accuracy: Personal data must be accurate and, where necessary, kept up to date.
Storage Limitation: Data should be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data is processed.
Integrity and Confidentiality (Security): Personal data must be processed in a manner that ensures appropriate security.
Accountability: The controller is responsible for, and must be able to demonstrate, compliance with the other six principles.

The GDPR, or General Data Protection Regulation, is a comprehensive data protection law that came into effect on May 25, 2018, in the European Union. It is designed to give individuals more control over their personal data and to unify data protection regulations across all EU member states.

The GDPR applies to any organization, regardless of location, that processes the personal data of EU residents. It specifies transparency, security, and accountability by data processors and controllers, giving individuals the right to access, correct, delete, and restrict the processing of their data, including how it’s collected, used, protected or interacted with in general.

What are the three rules of GDPR?

While the GDPR is governed by several principles and detailed provisions, three core rules or requirements can be highlighted for simplification:

Consent: Organizations must obtain clear and explicit consent from individuals before collecting, processing, or sharing their personal data, unless another lawful basis for processing is applicable.
Right to Access and Control: Individuals have the right to access their personal data, correct inaccuracies, delete their data, and object to data processing in certain circumstances.
Data Protection Measures: Organizations must implement appropriate technical and organizational measures to ensure a high level of security for personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

These rules are part of the broader framework established by the GDPR to protect personal data and ensure privacy rights.

Below, we explore how several well-known brands, including e-commerce platforms and service providers, articulate their GDPR privacy policies. We delve into the privacy policies of Barbour, a British luxury and lifestyle brand known for its outerwear, and Squarebird, a digital marketing and web development agency, to provide a broader perspective on privacy practices across different industries.

Barbour

Barbour’s privacy policy details how they handle customer information in the context of e-commerce and retail, including data collected during purchase and account registration, use of data for marketing and personalization, and measures to protect customer privacy.

Squarebird

Squarebird’s privacy notice focuses on how they collect and use client data in the realm of digital marketing and web development, including data collected through website interactions, consent, and data protection measures.

These GDPR privacy policy examples showcase the diversity of privacy policies across different sectors, from tech and e-commerce to lifestyle brands and digital marketing agencies. Each organization’s approach to GDPR compliance reflects its unique data processing activities and customer interactions.

For the most accurate and up-to-date information, it’s essential to refer directly to the privacy policies on each company’s website.

How iubenda can help you generate and manage a GDPR Privacy Policy document

iubenda’s tools can help you achieve GDPR compliance in minutes. Access our full range of GDPR solutions here.

Offering hundreds of available clauses, we ensure our privacy policies include all elements commonly required in many regions and services. We apply the strictest standards by default, allowing you full customization as necessary.
Lawyers create our policies, our lawyers monitor them, and we host them on our servers. This ensures they always meet the latest legal and third-party requirements.
We make our privacy policies easily customizable and offer the option to include a cookie policy. This is essential if your website or app uses cookies.

With our Free GDPR Privacy Policy Generator the generation process is easy and intuitive:

Choose Website, fill in your website name or URL, select your language and click on Start generating;
Click on Generate now under Privacy and Cookie Policy;
Select and add all the relevant services to your website (i.e. Google Analytics, social media widgets…);

Generate your privacy policy in one click (all clauses are pre-drafted by lawyers);
Lastly, copy and paste the code to add the document to your website’s footer;

Generate a GDPR Privacy Policy for your site

About Us

GDPR compliance for your site, app and organization

www.iubenda.com

Still have questions?

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

Sample Ecommerce Terms and Conditions for Your Online Store

Carla Gonzalez Cidoncha — Tue, 14 Sep 2021 15:22:22 +0000

Sample Ecommerce Terms and Conditions for Your Online Store

In short

What should ecommerce Terms and Conditions for an online store include? Are Terms of Service mandatory for ecommerce websites? In this post, we’ll look at a sample of Terms and Conditions for online stores and the best way to create one.

Jump to…

What are the terms and conditions of commerce?
Why do we need terms and conditions for ecommerce website?
Do I need terms and conditions on my ecommerce website?
How do you write terms and conditions for an online store?
What to include in terms and conditions for ecommerce website?
Download our Free E-Commerce Terms and Conditions Template
Sample Terms and Conditions for Ecommerce Stores
Where to Display Online Store Terms and Conditions
E-commerce Terms and Conditions Examples
Tips on How to Create a Terms and Conditions Document
Get started now with iubenda’s Terms and Conditions Generator

Download our free E-commerce Terms and Conditions template

Download our free terms and conditions template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

What are the terms and conditions of commerce?

The Terms and Conditions (T&C) of commerce – also known as Terms of Service, Terms of Use, or End User License Agreement (EULA) – represent a contract between you, the provider of a service, and your users. They are a legally binding document and allow you to set your rules, within applicable law.

For example, they help you define how users can interact with your product or service, how your original content can be used, or the rules concerning the cancellation or suspension of a user’s account.

Why do we need terms and conditions for ecommerce website?

An ecommerce website needs terms and conditions because they are meant to protect you and your online store: they help deal with potential issues arising, and can even prevent them in the first place. Even though they play such a big role, Terms and Conditions are not always legally required. However, if you run an online store, terms and conditions are often mandatory, as they contain information about the conditions of sale and disclosures on methods of payment, shipping, delivery, withdrawals, cancellation conditions, etc. – as commonly required by consumer protection regulations.

For example, in the EU, the right of withdrawal can go from 14 days to 1 year and 14 days, if users are not informed of their right to return the product before accepting your Terms and Conditions document.

Do I need terms and conditions on my ecommerce website?

Yes, having Terms and Conditions on your ecommerce website is highly advisable for defining crucial elements like legal protection, user guidelines, intellectual property rights or conditions around purchase and delivery.

Without Terms and Conditions, your ecommerce might be at a higher risk of facing disputes with customers and may have fewer defenses against potential legal actions.

It’s also a good practice for building trust with your customers on your ecommerce website by being transparent about your rules and processes. Given the complexity of legal requirements that can vary by jurisdiction, it can be a good idea to use a high-quality Terms and Conditions Generator to build your own.

Are Terms and Conditions really mandatory for you?

Find out now, it takes 30 seconds!

Take the quiz

How do you write terms and conditions for an online store?

Writing Terms and Conditions for an online store involves creating a document that outlines the rules, guidelines, and legal agreements between the store and its customers. It’s an essential step in establishing a trustworthy and legally sound online presence. At its core, online store Terms and Conditions should cover several key areas:

User Accounts: Guidelines for account creation, use, and termination.
Intellectual Property: Information on copyright, trademarks, and how users can (or cannot) use the website’s content.
Transactions: Details on how orders, payments, shipping, and returns are handled.
User Conduct: Rules about what behavior is acceptable on the website.
Limitations of Liability: The extent to which the store is liable for issues arising from the use of the website.
Dispute Resolution: How disputes between the store and customers will be resolved, including the governing law, venue of jurisdiction, and out-of-court complaint mechanisms.

There are several methods to create Terms and Conditions for your online store, each with its own set of benefits:

Online Templates: You can start with free online templates that provide a general structure for Terms and Conditions. These templates are a good starting point, especially for small businesses with straightforward operations. However, it’s important to customize the template to fit your specific business needs and legal requirements.
Terms and Conditions Generators: Generators like iubenda can help you get most of the job done, in a small amount of time. They allow you to automatically include relevant clauses – they typically have pre-drafted text for e-commerce, add/remove others ones. They are much more personalized than templates.
Consulting with a Legal Expert: This option, needless to say, will bring the highest quality for legal compliance but can get costly. It’s particularly recommended for businesses with complex operations or specific legal concerns.

What to include in terms and conditions for ecommerce website?

Terms and Conditions for ecommerce websites are legal documents that apply to various scenarios, so each situation could require specific clauses and disclaimers. Anyway, there are some basic elements that you can find in every Terms and Conditions document:

the identification of the business owner and of the product or service;
the description of the service that your site provides and how it should be used;
affiliate-specific clauses.

If you have an online store, you’re not only subject to the privacy laws that apply to you, but also to commercial laws and industry rules. More specifically, a Terms and Conditions document for an ecommerce should inform customers of:

seller contact details (e.g. email address);
the rights they have as customers (such as withdrawal rights, if consumers are targeted);
conditions of use/purchase;
warranty (where applicable);
safety information, including instructions for proper use;
information related to methods of payment;
terms of delivery;
returns and refunds.

To learn more about the specific legal requirements for online stores, follow this link.

Download our Free E-Commerce Terms and Conditions Template

Is it ok to use a Terms and Conditions Template?

Using a basic template is not wrong by default, but it can come with significant risk to you and your business. Should conflict arise or if a lawsuit is filed by a user, your Terms and Conditions document will be your first line of defense. Terms and Conditions are complex legal documents that cover multiple legal scenarios (eg. commercial law, copyright laws, liabilities etc.), jurisdictions, and must apply to your specific business practices. This is difficult to achieve with a basic template.

Too many things to think about? Using just a Terms and Conditions template is too complicated and a bit risky? We recommend using a professional solution: jump to this section to learn more.

How to Use the Template

Download the Template: Get our free Terms and Conditions template in Word Doc or copy and paste the HTML directly into your website.
Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.
Customize Sale and Service Clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.
Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

E-commerce Terms and Conditions Template (HTML Text)

Copy and paste the Terms and Conditions Template HTML directly into your website.


Terms and Conditions of [website name]
This document governs:

the use of our website, and,
any other related agreement or legal relationship with us

in a legally binding way. You must read this document carefully.

Our website is provided by:
[name/company and full address]

Contact email:
[email address]

This document was generated with the use of the E-commerce Terms and Conditions template.

What you should know at a glance
Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

TERMS OF USE
Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document.

By using our website, you confirm the following:

you are older than [number of years of age];
you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country;
you are not on any U.S. government list of prohibited or restricted parties.


Account registration
To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features.

You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website.

By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen.

Conditions for account registration

It is not permitted to register accounts by bots or any other automated methods;
You must register only one account, unless otherwise specified;
Your account must not be shared with other persons unless otherwise specified.


Account termination
You can close your account and stop using our service anytime by contacting us at the contact details provided in this document.

Account suspension and deletion
We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms.

Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.

Content on the website
Unless otherwise noted, all content on our website is owned or provided by us or our licensors.

We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

Rights regarding content on our website - All rights reserved
We hold and reserve all intellectual property rights for all content.

You may not use such content in any way that is not necessary or implied for the proper use of the service.

Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly.

Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.

Any statutory limitations or exceptions to copyright remain unaffected.

Access to external resources
Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

Acceptable use
Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.

You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;
offending us or any third party.


TERMS AND CONDITIONS OF SALE

Paid products
Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website.

Product description
Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice.

Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product.

The specific characteristics of the chosen product are outlined during the purchasing process.

Purchasing process
Every action taken from selecting a product to submitting the order is part of the purchasing process.

[specify your purchasing process]

Order submission
When you place an order, the following apply:

submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page;
if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly;
after submitting the order, you will receive a receipt confirming that the order has been received.

    
All communications regarding the purchasing process will be sent to the email address you provided.

Prices
During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs).

On our website, prices are displayed including all applicable fees, taxes, and costs.

[add more details about prices]

Methods of payment
Details about accepted payment methods are provided during the purchasing process.

Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website.

[add more details about payment methods]

Retention of product ownership
Until payment of the total purchase price is received by us, any products ordered will not become your property.

Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: [country name]

Delivery times are outlined on our website or during the purchasing process.

[add more details about delivery]

Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the E-commerce Terms and Conditions template.

USER RIGHTS
Right of withdrawal
Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section.

Exercising your right of withdrawal
To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends.

Withdrawal period

for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods;
for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good.


Effects of withdrawal
If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable.
However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed.

We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement.

... on the purchase of physical goods
Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract.

Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

You will bear the costs of returning the goods.

GUARANTEES
Legal guarantee of conformity for goods under EU law
We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country.

The laws of your country may grant you broader rights regarding legal guarantees of conformity.

LIABILITY AND INDEMNIFICATION
We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.
Indemnification
You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

Limitation of liability
Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

US users
Disclaimer of warranties
Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.

Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.

We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party.


Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

Indemnification
By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.


COMMON PROVISIONS
No waiver
Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption
To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling
You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling program.

Privacy policy
For information on the use of personal data, you can refer to our website's privacy policy.

Intellectual property rights
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

Changes to the terms
We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.

The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

If legally required, we will notify you in advance of when the modified terms will take effect.

Assignment of contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

Contact
All communications regarding the use of our website must be sent using the contact information provided in this document.

Severability
Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

US users
Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersede all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

EU users
If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

Governing law
These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law
However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction
The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.

Exception for consumers in Europe
However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in Switzerland, Norway, or Iceland.

US users
We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others.

US users
Surviving provisions
Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.


INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the E-commerce Terms and Conditions template.

DISPUTE RESOLUTION
Online dispute resolution for consumers
The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts.

Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

E-commerce Terms and Conditions Template (WordPress)

Copy and paste the Terms and Conditions Template directly into your WordPress editor.


Terms and Conditions of [website name]
This document governs:

the use of our website, and,
any other related agreement or legal relationship with us

in a legally binding way. You must read this document carefully.

Our website is provided by:
[name/company and full address]

Contact email:
[email address]

This document was generated with the use of the E-commerce Terms and Conditions template.

What you should know at a glance
Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

TERMS OF USE
Unless stated otherwise, the terms in this section apply generally when using our website. Specific or additional conditions may apply in certain situations and are noted in this document.

By using our website, you confirm the following:

you are older than [number of years of age];
you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country;
you are not on any U.S. government list of prohibited or restricted parties.


Account registration
To use the service, you can register or create an account by providing complete and truthful information. You can also use the service without an account, but this might limit some features.

You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our website.

By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen.

Conditions for account registration

It is not permitted to register accounts by bots or any other automated methods;
You must register only one account, unless otherwise specified;
Your account must not be shared with other persons unless otherwise specified.


Account termination
You can close your account and stop using our service anytime by contacting us at the contact details provided in this document.

Account suspension and deletion
We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms.

Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.

Content on the website
Unless otherwise noted, all content on our website is owned or provided by us or our licensors.

We do our best to ensure the content on our website complies with all laws and respects third-party rights. However, this may not always be achievable. If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

Rights regarding content on our website - All rights reserved
We hold and reserve all intellectual property rights for all content.

You may not use such content in any way that is not necessary or implied for the proper use of the service.

Specifically, but without limitation, you may not copy, download, share (beyond the limits mentioned below), modify, translate, transform, publish, transmit, sell, sublicense, edit, transfer, assign to third parties, or create derivative works from the content on our website. You also cannot allow any third party to do so through your account or device, even unknowingly.

Where explicitly stated, you may download, copy, and share some content from our website for personal and non-commercial use, provided you correctly implement copyright and other required attributions.

Any statutory limitations or exceptions to copyright remain unaffected.

Access to external resources
Through our website, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

Acceptable use
Our website and service may only be used within the scope of what is provided for, under these terms and applicable law.

You are solely responsible for ensuring your use of our website and service does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our website or service, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;
offending us or any third party.


TERMS AND CONDITIONS OF SALE

Paid products
Some of our products require payment. Details about fees, duration, and conditions are described below and in the dedicated sections of our website.

Product description
Prices, descriptions, and availability of products are detailed in the relevant sections of our website and may change without notice.

Although we strive for accuracy in presenting products on our website, representations (including graphics, images, colors, and sounds) are for reference only and do not guarantee the characteristics of the purchased product.

The specific characteristics of the chosen product are outlined during the purchasing process.

Purchasing process
Every action taken from selecting a product to submitting the order is part of the purchasing process.

[specify your purchasing process]

Order submission
When you place an order, the following apply:

submitting an order determines the contract conclusion and obligates you to pay the specified price, taxes, and any additional fees and expenses outlined on the order page;
if the purchased product requires action from you, such as providing personal information or specific requests, submitting the order means you agree to cooperate accordingly;
after submitting the order, you will receive a receipt confirming that the order has been received.

    
All communications regarding the purchasing process will be sent to the email address you provided.

Prices
During checkout and before order submission, you will see all charges, including any fees, taxes, and costs (including, where applicable, delivery costs).

On our website, prices are displayed including all applicable fees, taxes, and costs.

[add more details about prices]

Methods of payment
Details about accepted payment methods are provided during the purchasing process.

Certain payment methods might have additional conditions or fees. In these cases, more information can be found in the related section of our website.

[add more details about payment methods]

Retention of product ownership
Until payment of the total purchase price is received by us, any products ordered will not become your property.

Delivery
Products are delivered to the address provided by you and in the manner outlined in the order summary.

Upon delivery, please check the content and report any issues promptly using the contact details provided in this document or as outlined in the delivery note. If the parcel appears visibly damaged, you may refuse to accept it.

Goods are delivered to the following countries: [country name]

Delivery times are outlined on our website or during the purchasing process.

[add more details about delivery]

Failed delivery
We are not liable for delivery errors due to incorrect or incomplete information provided by you during the purchasing process nor for any damage or delays after delivery to a carrier organized by you and not offered or recommended by us.

If the goods are not received or collected at the time or within the period specified, they will be returned to us. We will contact you to schedule a second delivery attempt or to agree on a future course of action.

Unless otherwise agreed, each delivery attempt after the second one will be at your expense.

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the E-commerce Terms and Conditions template.

USER RIGHTS
Right of withdrawal
Unless exceptions apply, if you qualify as a European consumer, you have the right to withdraw from a contract within a specified period (usually 14 days), without giving any reason. If you don’t fit this qualification, you cannot benefit from the rights described in this section.

Exercising your right of withdrawal
To withdraw from a contract, you must inform us clearly of your decision. This can be done using a withdrawal form or by any other clear statement. Make sure to do this before the withdrawal period ends.

Withdrawal period

for goods, the withdrawal period ends 14 days after you or a designated third party takes physical possession of the goods;
for multiple goods ordered together or delivered separately, the withdrawal period ends 14 days after you or a designated third party acquires physical possession of the last good.


Effects of withdrawal
If you correctly withdraw from a contract, we will reimburse you for all payments made to us, including any delivery costs, if applicable.
However, any additional costs resulting from choosing a delivery method other than our standard option will not be reimbursed.

We will process your reimbursement promptly and no later than 14 days after we receive your withdrawal notification. Reimbursements will be made using the same payment method you used for the initial transaction unless agreed otherwise. You will not incur any costs or fees for this reimbursement.

... on the purchase of physical goods
Unless we have offered to collect the goods, you must return them to us or to a person authorized by us without delay and no later than 14 days after notifying us of your decision to withdraw from the contract.

Your deadline is met if you hand the goods to the carrier or return them as instructed before the 14-day period expires. We may withhold reimbursement until we receive the goods or until you provide evidence of returning them, whichever occurs first.

You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

You will bear the costs of returning the goods.

GUARANTEES
Legal guarantee of conformity for goods under EU law
We guarantee the conformity of goods sold to European consumers for at least 2 years from delivery. This guarantee applies to goods on our website according to the laws of your country.

The laws of your country may grant you broader rights regarding legal guarantees of conformity.

LIABILITY AND INDEMNIFICATION
We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.
Indemnification
You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

Limitation of liability
Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our website has been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

US users
Disclaimer of warranties
Our website is provided on an “as is” and “as available” basis. When you use our service, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.

Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.

We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party.


Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter. This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

Indemnification
By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.


COMMON PROVISIONS
No waiver
Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption
To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling
You may not reproduce, duplicate, copy, sell, or exploit any part of our website or its service without our express written permission, granted either directly or through a legitimate reselling programme.

Privacy policy
For information on the use of personal data, you can refer to our website's privacy policy.

Intellectual property rights
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our website, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our website, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

Changes to the terms
We reserve the right to modify these terms at any time, informing you of any changes. Such changes will only affect the relationship with you from the date communicated onwards. Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.

The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

If legally required, we will notify you in advance of when the modified terms will take effect.

Assignment of contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

Contact
All communications regarding the use of our website must be sent using the contact information provided in this document.

Severability
Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

US users
Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersede all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

EU users
If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions. In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

Governing law
These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law
However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction
The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.

Exception for consumers in Europe
However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in Switzerland, Norway, or Iceland.

US users
We both agree to waive any right to trial by jury in any court in connection with any action or litigation. Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others.

US users
Surviving provisions
Our agreement will continue in effect until it is terminated by either our website or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.


INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the E-commerce Terms and Conditions template.

DISPUTE RESOLUTION
Online dispute resolution for consumers
The European Commission has set up an online platform for alternative dispute resolution, providing an out-of-court solution for resolving disputes arising from online sale and service contracts.

Therefore, European consumers or consumers based in Norway, Iceland, or Liechtenstein can use this platform to settle disputes arising from online contracts. You can access the platform via the following link.

E-commerce Terms and Conditions Template (Word DOCX)

Download the Terms and Conditions template Word DOCX

Sample Terms and Conditions for Ecommerce Stores

Here’s an example of Terms and Conditions for an online store. Just click the button to open it:

Terms and Conditions

Where to Display Online Store Terms and Conditions

The answer is quite straightforward: the best recommended approach is to have a static link to your Terms and Conditions in your e-commerce website’s footer, so it is always visible and accessible when users are browsing.

It is also important to link to your document at other points of the user journey on your online store, for instance:

checkout/payment;
account creation;
if applicable, in a menu where you put all your legal notices.

With an online Terms and Conditions Generator, the process of installing a link on your website is made super easy.

E-commerce Terms and Conditions Examples

Best Buy

As you can see below, the multinational consumer electronics retailer Best Buy in the United States links to their Terms at the bottom of the page, in the footer, with all other legally-required links.

Target

See here the example of Target, that links to both their privacy policy and Terms and Conditions during the account creation process:

Asos

The example of Asos is interesting because they have made their Terms very clear, divided in sub-sections. It’s easier for the user to navigate. Take a look here.

Tips on How to Create a Terms and Conditions Document

We always stress the importance of a well-written Terms and Conditions document. As we already said, every situation needs its specific clauses.

That’s why we strongly suggest that you don’t write your terms yourself, using a template, though it may seem like a good idea. A static template isn’t enough to suit your individual requirements.

Instead, you can either seek the help of legal experts or use a quality Terms of Service Generator – “quality”, meaning one that has been crafted by legal professionals and that allows you to fully customize based on your individual business needs. Keep reading!

Get started now with iubenda’s professional online generator

Our Terms and Conditions Generator easily lets you generate and manage Terms and Conditions for your online store.
Our documents are customizable from over 100 clauses, available in 15 languages, drafted by an international legal team and up to date with the main international legislations.

Try the Generator risk free with our 14-day money-back guarantee

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The solution to generate your Privacy Policy. Customizable from 1700+ clauses, available in 9 languages and self-updating

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The post Sample Ecommerce Terms and Conditions for Your Online Store appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Disclaimer Examples For Your Website

Carla Gonzalez Cidoncha — Tue, 07 Sep 2021 12:29:33 +0000

What are disclaimers? Why are they so important when it comes to protecting your business? What should a disclaimer say? In this post, we explain the importance of disclaimers and give you some practical disclaimer examples.

In short

What Are Disclaimers?
How To Write a Disclaimer?
3 Tips for Writing Your Disclaimers
Where Should You Put Your Disclaimers?
Disclaimer Examples

What Are Disclaimers?

Disclaimers are statements that can help protect you and your business. They help you limit your responsibility, define the conditions under which you may be held liable, or protect your content from misuse.

Legal disclaimers are pretty important because they, along with a solid set of terms and conditions, can act as your first layer of legal protection: if you clearly define your conditions and rules (within applicable law, of course), it may help reduce your responsibility, in case something bad would happen.

For example, if you’ve ever looked up your symptoms on the internet (yes, we know you did!), you’ve most certainly seen that every website or blog about health has a disclaimer in place where they state that the information they provide can’t be taken as a diagnosis. In this way, they are limiting their responsibility.

That’s how disclaimers work.

How To Write a Disclaimer?

The first thing you should know is that there are lots of different disclaimers for different purposes: the limitation of liability clause defines the conditions under which you may be held liable; the disclaimer of warranty protects business owners from the malfunction of their product or service; disclaimers on content limit your responsibility in relation to your content, etc.

So, a good way to start may be asking yourself: “What could possibly go wrong?”.

The answer to this question will vary from individual to individual, from business to business; that’s why disclaimers are so specific!

Once you’ve identified what could cause a problem for your business, you’ll be able to select the right disclaimers for your situation.

3 Tips For Writing Your Disclaimers

Writing a legally sound disclaimer clause may be difficult if you don’t have legal expertise.

However, there’s a general rule of thumb for writing a standard disclaimer:

Be simple and concise: you want your users to understand what you’re saying, so don’t write an excessively long paragraph and avoid using terms difficult to understand. The disclaimer language should be simple and straightforward.
Address the main liabilities: when can you be held liable? And, on the other hand, what’s outside of your control?
If your product or service can somehow cause risk or damage to your users, it’s better to specify that too. It’s also important to address any issue regarding the warranty if that also applies.
Make it visible: since they play such a big role, disclaimers should be visible or accessible throughout your website or app. The option is to either add them to your website’s footer as Health.com has done:

Where Should You Put Your Disclaimers?

Now that you have your disclaimers, the next question would be: where do you put them on your website?

As mentioned above, one of the best ways to ensure that your disclaimers are seen as legally valid is to ensure that users can actually see and access them.

In general, best practice is to:

Make the disclaimer notice easily accessible from every page of your site. For example, you can add it to your footer, as we showed in the previous paragraph.

Or, you can add your disclaimers in your Terms and Conditions document.

Terms and Conditions are a legally binding document, a contract between you and your users. They’re the perfect place to add your disclaimers because terms usually define your website or app’s rules. This is how we’ve done it!

You can learn more about Terms and Conditions here.

Disclaimer Examples

Now let’s look at some examples of the most common types of disclaimers, to have a clearer idea of what we’ve described so far.

Limitation of liability

The limitation of liability clause defines the conditions under which you may be held liable.

Disclaimer of warranty

The disclaimer of warranty protects business owners from the malfunction of their product or service, releasing them from legal liabilities. This disclaimer is essential for e-commerce stores.

Disclaimers on content

If you share information that could be misinterpreted, misused or could potentially cause harm, you can add disclaimers that limit your responsibility in relation to your content. Take, for example, this excerpt taken from the web:

“The contents of this website, such as text, graphics, images, and other material contained on the WebMD Site (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.”

Copyright

Disclaimers on content can also include copyright disclaimers. A copyright disclaimer is a simple notice stating your name, the date, and a statement of rights. Its purpose is to inform people that the original content you’ve created belongs to you because you are the author.

It’s usually added to the website’s footer, like in this disclaimer sample by Amazon Prime:

Image credit: Amazon Prime Video

Fair Use Disclaimer

Under the US Copyright Law, there are cases when you can use copyrighted content without breaching copyright. This is called “Fair Use” and Article 107 states that you can use copyrighted content for the following reasons:

criticism;
comment;
news reporting;
teaching;
scholarship or research.

If you fall into one of these categories, a Fair Use disclaimer can help you demonstrate that you’re not violating U.S. copyright law. For example, take a look at the Fair Use disclaimer text on the Louisiana Office of Student Financial Assistance website:

Please note: copyright is territorial

So while the above may be true for the U.S., it may not apply to other countries. Learn more in our dedicated guide about copyright disclaimers.

Sensitive Content Disclaimer

If your site contains content that some people may find harmful or triggering, it’s better to disclose it. That way, people who visit your site will know in advance and may choose not to engage with your content.

Examples of sensitive content that may need a disclaimer warning are:

violence or death;
scenes of war and abuse;
medical issues;
hate speech or strong abusive language;
and more.

Take a look at this legal disclaimer example by the London Museum:

No Responsibility Disclaimer

A No Responsibility Disclaimer is similar to the Limitation of Liability Clause. It’s used to limit your responsibility in certain cases, for example, if your product or service isn’t working as intended, or if damages occur as a consequence of your actions. In other words, it can help you protect yourself when things go wrong.

Image credit: House of Commons of Canada

Views Expressed

A “views expressed” disclaimer is a statement that says the opinions shared in a message or piece of content belong to the person speaking or writing, not to their employer or any group they’re part of. It’s often used to protect the person or organization from being held responsible for any opinions that might be controversial or personal.

A views expressed disclaimer statement can read something like this:

The views expressed in this article are those of the author and do not necessarily reflect the views of [Company Name] or its affiliates.

Image credit: CEBM, University of Oxford

Advertising Disclosure

An advertising disclosure is used to inform an audience when content includes paid promotions, sponsorships, or any form of advertising. It’s often required by laws and regulations that protect consumers and avoid misleading practices. For example, the FTC Influencer Guidelines require influencers to share any sponsorships in their posts – using hashtags like #sponsored or #ad.

Email Disclaimer

An email disclaimer is a statement included at the bottom of an email that explains how recipients should use the content of the email. For example, it can clarify the sender’s intent, provide information on the confidentiality of the content, or include legal notices. An email disclaimer sample can read something like this:

This email and any attached documents are intended for the named recipient(s) only. It may contain confidential, proprietary, or legally privileged information. Unauthorized reading, copying, distribution, or disclosure is strictly prohibited. If you received this email in error, please notify the sender immediately and delete it from your system.

Learn more about email disclaimers.

How iubenda can help

iubenda can help you protect your business through disclaimers.

Our Terms and Conditions Generator allows you to easily include your professional disclaimers in your website.

If you’re not sure what disclaimers you need, the built-in quiz and tool tips will guide you to ensure a professional setup tailor-made for you. Try it risk-free for 14 days.

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Data Protection Impact Assessment (DPIA) template

Carla Gonzalez Cidoncha — Mon, 30 Aug 2021 12:25:55 +0000

What should a DPIA template include? When is it necessary to perform a Data Protection Impact Assessment?
In this post, we’ll tell you everything you need to know about DPIAs and link to our free DPIA template.

What is a Data Protection Impact Assessment (DPIA)?

A Data Protection Impact Assessment is a process that can help you analyze and minimize the risks connected to the processing of personal data. According to Article 35 of the GDPR, a DPIA is only mandatory when the processing could result in a high risk to the rights and freedoms of users (for instance, when you introduce a new processing technology).

Here “high risk” data processing activities include:

large-scale processing of sensitive data;
systematic monitoring of a publicly accessible area (e.g. CCTV);
profiling, that is situations where there are extensive automated evaluations of personal data that is intended to influence decisions that can affect the user’s life significantly.

DPIAs can also be required in other circumstances, such as the processing of data concerning vulnerable persons (e.g. children, the elderly), data transfers across borders outside the EU and data that is being used in profiling (e.g. credit scores). In these cases, each situation should be evaluated independently.

While publishing a DPIA is not a general legal requirement of the GDPR, it is suggested that you consider publishing all or part of you DPIA as a gesture of transparency, especially in cases where members of the public are affected (for example, where a public authority carries out the DPIA).

Also, if you’re not sure whether your processing activity can be considered “high risk”, it’s recommended to carry out a DPIA anyway, as it is a useful tool for ensuring that you’re complying with the law.

More on data protection

This article is a part of our series on data protection. Read also:

What is a data breach and how to prevent it

What should a DPIA include?

The Data Protection Impact Assessment process should be recorded in writing, but there isn’t a pre-established template that you should follow, only some basic elements to include:

full descriptions of the data processed;
the purpose of the processing activity (and where applicable, information on the legitimate interests of the data controller);
an evaluation of the scope and necessity of the processing activity in relation to the purpose;
an assessment of the risk posed to users;
measures in place to address that risk.

DPIA template

While there isn’t a standard structure to follow for a Data Protection Impact Assessment, a template can always come in handy.

Click here to download this free DPIA’s template (.docx direct download)

iubenda’s tip

Not sure where to begin in with your DPIA? A good place to start is in examining your processing activities and assessing the types of data you collect, the level of sensitivity and therefore the level of security required. For this, keeping accurate records is key! In fact, keeping records of you processing activities is also a GDPR requirement.

Learn more about how iubenda’s Register of Data Processing Activities can help you to easily keep up-to-date records of your processing activities.

About us

GDPR compliance for your site, app and organization

www.iubenda.com

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CCPA (CPRA) Privacy Policy Template

Aert Hulsebos — Mon, 10 Aug 2020 15:03:52 +0000

CCPA (CPRA) Privacy Policy Template

In short

Are you looking for a professional CCPA privacy policy template? Then you’re in the right place!

Figuring out what a CCPA privacy policy should include can be tricky, but we’ve got your back. In this guide, we explain what a CCPA/CPRA privacy policy should include, and provide you with examples and an easy template.

Jump to…

Do you need a CCPA privacy policy?
Does the CCPA apply to you?
What is required in a CCPA privacy policy?
CCPA (CPRA) Comparison to Other Major Privacy Laws
What is an example of CCPA policy
CCPA Privacy Policy Example
Monitoring Privacy Compliance: Essential Key Performance Indicators (KPIs) under CCPA for Businesses and Individuals
Download our Sample California Privacy Policy Template for your Website
What are the penalties for violating the CCPA?
How to generate a valid CCPA privacy policy
CCPA Privacy Policy: FAQs

Download our free CCPA/CPRA privacy policy template

Download our free privacy policy template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

Do you need a CCPA privacy policy?

You need a CCPA privacy policy if the CCPA/CPRA applies to you.

The CCPA applies to any for-profit entity doing business in California that either:

processes (buy, sell, receive, share) personally identifiable information of at least 50k Californians per year,
has annual gross revenues of at least $ 25 million, or
makes over 50% of its yearly revenue from sharing consumers’ personal information with third parties

Please note that CCPA applies outside California as well. Your business could be based anywhere: as long as your services are accessible in California, you may need to comply with CCPA.

Does the CCPA apply to you?

Find out right now with this 1-minute quiz!

What is required in a CCPA privacy policy?

Under the CCPA (California Consumer Privacy Act), businesses are required to include specific disclosures in their privacy policies in order to inform consumers about their data practices and rights. These disclosures must be complete, up-to-date, and easily accessible throughout the business’s website or app.

The following are the key elements that must be included in a CCPA privacy policy:

Categories of Personal Information: The privacy policy must disclose the categories of personal information that the business has collected, sold, or shared in the past 12 months. This includes information such as names, addresses, email addresses, internet activity, geolocation data, and more.
Categories of Third Parties: Businesses must disclose the categories of third parties with whom they have shared or sold personal information. This includes service providers, advertisers, marketing partners, and other third parties involved in data processing activities.
Categories of Sources: The privacy policy must explain the categories of sources from which the business collects personal information. This includes information collected directly from consumers, information obtained from third-party sources, and information collected automatically through cookies or other tracking technologies.
Business/Commercial Purpose: Businesses must disclose the business or commercial purposes for which they collect, sell, or share personal information. This includes purposes such as providing services to consumers, marketing products or services, conducting analytics, and other legitimate business purposes.
Consumers’ Rights: The privacy policy must inform consumers about their rights under the CCPA, including the right to know about the personal information collected, used, shared, or sold by the business, the right to request deletion of their personal information, the right to opt-out of the sale of their personal information, and other rights provided by the CCPA.
How to Exercise Rights: Businesses must provide clear and conspicuous information about how consumers can exercise their rights under the CCPA. This includes providing instructions on how to submit requests to access or delete personal information, how to opt-out of the sale of personal information, and how to contact the business with privacy-related inquiries or complaints.
Contact Information: The privacy policy must include contact details for consumers to reach out to the business with privacy-related inquiries or complaints. This may include an email address, phone number, or physical mailing address.
Date of Last Update: Businesses must indicate when the privacy policy was last updated. The CCPA requires businesses to review and update their privacy policies at least once every 12 months to ensure compliance with the law.

If you already have a privacy policy, make sure you have or add these CCPA privacy policy requirements or take a look at our CCPA privacy policy template below (California privacy policy template).

Do you also need a toll-free number for CCPA compliance?

Under CCPA and the CPRA, users have the right to access: they can request a business that collects and process their personal information to access the data they have about them.

As a business, you must provide consumers with two or more methods for submitting access requests. These methods can vary from business to business, but must include, at a minimum, a toll-free number and, if the business has a website, the website address.

However, some exceptions apply. Your business can avoid providing a toll-free number if:

it “operates exclusively online”; and if
it has a “direct relationship with a consumer from whom it collects personal information”.

Learn more about toll-free numbers and CCPA compliance!

How can iubenda help you Comply?

CCPA / CPRA Compliance in no time.

Our solutions are backed by our international team of expert lawyers.

Get Compliant in Minutes

Get a CCPA/CPRA-compliant Privacy Policy, customizable based on 1800+ clauses and available in 10 languages.

Add a Privacy Controls widget to your site allowing California users to opt-out from processing.

Among the few providers compatible with GPP & GPC, making it easier to honor these opt-out requests.

Automatically store user preferences and document CCPA/CPRA opt-outs.

CCPA (CPRA) Comparison to Other Major Privacy Laws

The following table provides a comprehensive comparison of key aspects within the realms of CCPA (California Consumer Privacy Act), CPRA (California Privacy Rights Act), GDPR (General Data Protection Regulation), and LGPD (Lei Geral de Proteção de Dados) in Brazil. This analysis delves into their similarities, differences, and implications for businesses and individuals.

Aspect	CCPA/CPRA	GDPR	LGPD
Scope	Applies to businesses collecting personal information of California residents, regardless of business location	Applies to businesses processing personal data of individuals in the European Economic Area (EEA)	Applies to businesses operating in Brazil, regardless of data processing location
Consent Requirements	Focuses on giving consumers the right to opt out of the sale of their personal information	Generally requires explicit consent for data processing, with some exceptions	Generally requires explicit consent for data processing, with some exceptions
Data Protection Officers (DPOs)	No specific requirement for appointing DPOs	Mandates the appointment of DPOs for certain types of organizations	No specific requirement for appointing DPOs
Penalties for Non-Compliance	Fines of up to $7,988 per violation for intentional violations and $2,500 per violation for unintentional violations	Fines of up to €20 million or 4% of global annual turnover, whichever is higher, for serious violations	Penalties of up to 2% of a company’s revenue in Brazil
Data Subject Rights	Right to access, delete, and correct personal information; right to opt out of sale of personal information	Right to access, rectification, erasure, restriction of processing, data portability, and object to processing	Right to access, correct, delete, anonymize, or block personal data; right to request information on third parties with whom data is shared
Transparency Requirements	Businesses must provide privacy notices and disclose data collection and sharing practices	Businesses must provide privacy notices and be transparent about data processing practices	Businesses must provide clear information about data processing practices and obtain consent for data processing
Applicability	Applies to businesses collecting personal information of California residents meeting certain criteria	Applies to businesses processing personal data of individuals in the European Economic Area (EEA)	Applies to businesses operating in Brazil, regardless of data processing location

What is an example of CCPA policy?

Are you curious about what a CCPA privacy policy template (California privacy policy template) looks like? We understand your need for a clear example.

That’s why we’ve created a comprehensive CCPA compliance example using our user-friendly generator.

Our Privacy and Cookie Policy Generator allows you to include all the essential components:

Categories of Personal Information: The CCPA privacy policy template outlines the specific categories of personal information that the company collects, uses, sells, or shares.
Information Collection: The privacy policy template clarifies the sources from which the company collects personal information and describes the methods used for collection.
Purpose of Data Usage: It explains the purposes for which the company utilizes the collected personal information.
Data Retention: The privacy policy template discloses the duration for which the company retains the personal information it gathers.
Third-Party Disclosure: It details the circumstances under which the company may share personal information with third parties for business purposes.
Sale or Sharing of Personal Information: The privacy policy addresses the company’s practices concerning the sale or sharing of personal information and provides information on how individuals can opt out of such activities.
Privacy Rights: It informs individuals about their rights under the California Consumer Privacy Act (CCPA), including the right to opt out, access their personal information, request deletion or correction of inaccurate information, and limit the use of sensitive personal information.
Non-Retaliation: The privacy policy assures individuals that they will not face any negative consequences or discrimination for exercising their privacy rights.
Exercising Rights: It outlines the process and means by which individuals can exercise their privacy rights and submit requests.
Request Handling: The CCPA privacy policy template specifies how and when the company will handle individuals’ privacy-related requests in a timely and appropriate manner.

Explore the document to gain valuable insights and a better understanding of how we cover the privacy rights of individuals in California. Click on the button to open it

As you can see, the document outlines the categories of personal information of California residents that are collected, used, sold, or shared. It is generally a section dedicated to Californian consumers within the general privacy policy, and includes details on individuals’ rights, such as the right to access and delete their data, and the right to opt out of the sale or sharing of their personal information. The policy also explains how to contact the business with privacy-related inquiries or complaints.

Example of the right to opt-out for California-based users in a CCPA privacy policy template

CCPA Privacy Policy Example

Remember, a proper CCPA policy helps protect consumers’ privacy rights and ensures compliance with the law.

Let’s have a look at a real-world example from Hellenic Technologies, a leading digital agency based in Greece. Their privacy policy demonstrates a commitment to transparency and compliance with data protection regulations. You can view their privacy policy to see how they inform users about their data practices and provide mechanisms for exercising privacy rights. Additionally, they include further information specifically tailored for California consumers to ensure compliance with CCPA privacy policy requirements.

CCPA Privacy Policy Example

Remember, a proper CCPA policy helps protect consumers’ privacy rights and ensures compliance with the law.

Download our Sample California Privacy Policy Template for your Website

Caution

How to Use the Template

Download the Template: Get our free CCPA privacy policy template in Word Doc format, copy and paste the HTML directly into your website, or generate your ready-to-use template with our guided setup.
Fill in company/Site and Contact Details: Before publishing, fill in all [brackets] with your company/site info and contact details. Remember also to add the effective date.
Customize Personal Information: The template simply provides examples of data processing. Customize the different sections.
Address Legal Obligations: The template includes provisions for CCPA regulations. Check which privacy laws apply to you and customize your privacy policy according to your location and your users’ locations to meet legal requirements.

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

CCPA Privacy Policy Template (HTML Text)

Copy and paste the CCPA Privacy Policy Template HTML directly into your website.


Privacy Policy of [Your Company Name]
Effective Date: [Insert Date]
Owner and Data Controller
[Here you should disclose your identity and make available all the necessary information to contact you.]

Owner contact email: [your email address]
Business address: [your physical address]
Phone number: [your phone number]

This Privacy Policy describes how [Your Company Name] (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of California residents in accordance with the California Consumer Privacy Act (CCPA).

This document was generated with the use of the ccpa privacy policy template.
Categories of personal information collected, used, sold, or shared
[In this section, you should summarize the categories of personal information that you’ve collected, used, sold, or shared.]

Information we collect:
We collect the following categories of personal information about you:

Personal identifiers: Name, email address, phone number, etc.
Example: When you sign up for an account, we collect your name and email address for account creation.
Payment information: Credit card details, billing address.
Example: We collect your credit card information when you purchase products from our online store.
Internet activity: IP address, browser type, and browsing behavior.
Example: We track your IP address and page views to improve our website functionality and personalize your experience.
Commercial information: Transaction history.
Example: We collect details about your purchases to process orders and manage returns.

We do not collect sensitive personal information such as social security numbers, racial or ethnic data, or biometric information.

(OR)

If you collect sensitive data:
We collect sensitive personal information such as government-issued identifiers (e.g., Social Security Number) when necessary for specific services, like verifying your identity for financial transactions.

We will not collect additional categories of personal information without notifying you.
What are the purposes for which we use your personal information?
[Here you should describe the purposes of the collection, e.g. why you are collecting and processing personal information. A few examples may be the ones listed below.]

[E.g. 

We use the personal information we collect for the following purposes:

To provide and maintain our products and services: We process your information to ensure you can access and use the products and services we offer.
To process and fulfill your orders and requests: We use your contact and payment information to complete your transactions.
Example: When you make a purchase on our website, we use your billing information to complete the payment process.
To personalize your experience and improve our website: We analyze user behavior to tailor content and recommendations based on your preferences.
Example: We suggest products based on your previous purchases or items you have shown interest in.
To communicate with you, respond to inquiries, and provide support: We use your email or phone number to respond to customer service inquiries and provide technical support.
To send you promotional materials and updates if you have consented to such communication.
Example: You will receive emails about our new products or promotional offers if you have opted in.
To comply with legal obligations and protect our rights: We use your information to comply with legal requirements or to protect our business interests.
Example: We retain certain transaction data to comply with tax regulations and auditing requirements.

We won’t process your information for unexpected purposes or for purposes incompatible with the purposes originally disclosed, without your consent.]
How long do we keep your personal information?
[In this section, explain the data retention period, that is how long you will store the personal information you have collected.]

[E.g. 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

Account information: We will keep your account data for as long as your account is active or as needed to provide services to you.
Transaction data: We may retain transaction data for up to 7 years for tax and accounting purposes.

After the retention period has expired, we will securely delete or anonymize your personal information, unless retention is required by law.]
How we collect information: what are the sources of the personal information we collect?
[Explain how you are going to collect the information. A few examples are: web forms, navigation, third parties, etc.]

[E.g.
We collect your personal information in the following ways:

Directly from you: When you provide information to us, such as during account creation, purchase, or customer support interactions.
Example: When you sign up for our newsletter, you provide your email address.
Through automated technologies: We collect certain information automatically when you interact with our website, such as IP addresses, cookies, and browser data.
Example: We use cookies to track your browsing activity on our website and to remember your preferences.
From third parties: We may receive information about you from third-party services like social media platforms or marketing partners.
Example: If you choose to log in using your Google account, we will collect your name and email address from Google.]

Your rights as a user
[List what rights the users have in relation to their data. E.g. Under the CCPA, users have:

The right to opt out of the sale or sharing of your personal information: You can opt out of the sale or sharing of your personal data to third parties by sending a request to [email address].
The right to access personal information: You can request a copy of the personal information we hold about you.
The right to request the deletion of your personal information: You can request that we delete your personal information, subject to certain exceptions.
Example: If you no longer wish to receive marketing communications, you can request that we delete your email from our database.
The right to correct inaccurate personal information: If your information is inaccurate, you have the right to request correction.
Example: You can correct your shipping address if it is entered incorrectly.
The right to non-discrimination: You will not face discrimination for exercising any of your rights.]

Please note: additional rights may apply according to the CPRA. You can learn more here.
How to exercise your rights
[In this section, describe how your users can exercise their rights. In particular, how to submit a verifiable request containing all the necessary information to process it.]

[E.g. 

To exercise your rights under the CCPA, please submit a verifiable request to [email address or method]. Please include the following information to help us process your request:

Your full name
The specific request (e.g., to access or delete personal information)
Information verifying your identity (e.g., account number, order details)]

How and when we are expected to handle your request
[Explain how you will handle users’ requests and how long it will take to process it.]

[E.g.

Once we receive your request, we will verify your identity and respond within 45 days. If we need more time, we will notify you of the extension and explain why it is necessary.]


This document was generated with the use of the ccpa privacy policy template.

CCPA Privacy Policy Template (WordPress)

Copy and paste the CCPA Privacy Policy Template directly into your WordPress editor.


Privacy Policy of [Your Company Name]
Effective Date: [Insert Date]
Owner and Data Controller
[Here you should disclose your identity and make available all the necessary information to contact you.]

Owner contact email: [your email address]
Business address: [your physical address]
Phone number: [your phone number]

This Privacy Policy describes how [Your Company Name] (“we,” “us,” or “our”) collects, uses, shares, and protects the personal information of California residents in accordance with the California Consumer Privacy Act (CCPA).

This document was generated with the use of the ccpa privacy policy template.
Categories of personal information collected, used, sold, or shared
[In this section, you should summarize the categories of personal information that you’ve collected, used, sold, or shared.]

Information we collect:
We collect the following categories of personal information about you:

Personal identifiers: Name, email address, phone number, etc.
Example: When you sign up for an account, we collect your name and email address for account creation.
Payment information: Credit card details, billing address.
Example: We collect your credit card information when you purchase products from our online store.
Internet activity: IP address, browser type, and browsing behavior.
Example: We track your IP address and page views to improve our website functionality and personalize your experience.
Commercial information: Transaction history.
Example: We collect details about your purchases to process orders and manage returns.

We do not collect sensitive personal information such as social security numbers, racial or ethnic data, or biometric information.

(OR)

If you collect sensitive data:
We collect sensitive personal information such as government-issued identifiers (e.g., Social Security Number) when necessary for specific services, like verifying your identity for financial transactions.

We will not collect additional categories of personal information without notifying you.
What are the purposes for which we use your personal information?
[Here you should describe the purposes of the collection, e.g. why you are collecting and processing personal information. A few examples may be the ones listed below.]

[E.g. 

We use the personal information we collect for the following purposes:

To provide and maintain our products and services: We process your information to ensure you can access and use the products and services we offer.
To process and fulfill your orders and requests: We use your contact and payment information to complete your transactions.
Example: When you make a purchase on our website, we use your billing information to complete the payment process.
To personalize your experience and improve our website: We analyze user behavior to tailor content and recommendations based on your preferences.
Example: We suggest products based on your previous purchases or items you have shown interest in.
To communicate with you, respond to inquiries, and provide support: We use your email or phone number to respond to customer service inquiries and provide technical support.
To send you promotional materials and updates if you have consented to such communication.
Example: You will receive emails about our new products or promotional offers if you have opted in.
To comply with legal obligations and protect our rights: We use your information to comply with legal requirements or to protect our business interests.
Example: We retain certain transaction data to comply with tax regulations and auditing requirements.

We won’t process your information for unexpected purposes or for purposes incompatible with the purposes originally disclosed, without your consent.]
How long do we keep your personal information?
[In this section, explain the data retention period, that is how long you will store the personal information you have collected.]

[E.g. 

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

Account information: We will keep your account data for as long as your account is active or as needed to provide services to you.
Transaction data: We may retain transaction data for up to 7 years for tax and accounting purposes.

After the retention period has expired, we will securely delete or anonymize your personal information, unless retention is required by law.]
How we collect information: what are the sources of the personal information we collect?
[Explain how you are going to collect the information. A few examples are: web forms, navigation, third parties, etc.]

[E.g.
We collect your personal information in the following ways:

Directly from you: When you provide information to us, such as during account creation, purchase, or customer support interactions.
Example: When you sign up for our newsletter, you provide your email address.
Through automated technologies: We collect certain information automatically when you interact with our website, such as IP addresses, cookies, and browser data.
Example: We use cookies to track your browsing activity on our website and to remember your preferences.
From third parties: We may receive information about you from third-party services like social media platforms or marketing partners.
Example: If you choose to log in using your Google account, we will collect your name and email address from Google.]

Your rights as a user
[List what rights the users have in relation to their data. E.g. Under the CCPA, users have:

The right to opt out of the sale or sharing of your personal information: You can opt out of the sale or sharing of your personal data to third parties by sending a request to [email address].
The right to access personal information: You can request a copy of the personal information we hold about you.
The right to request the deletion of your personal information: You can request that we delete your personal information, subject to certain exceptions.
Example: If you no longer wish to receive marketing communications, you can request that we delete your email from our database.
The right to correct inaccurate personal information: If your information is inaccurate, you have the right to request correction.
Example: You can correct your shipping address if it is entered incorrectly.
The right to non-discrimination: You will not face discrimination for exercising any of your rights.]

Please note: additional rights may apply according to the CPRA. You can learn more here.
How to exercise your rights
[In this section, describe how your users can exercise their rights. In particular, how to submit a verifiable request containing all the necessary information to process it.]

[E.g. 

To exercise your rights under the CCPA, please submit a verifiable request to [email address or method]. Please include the following information to help us process your request:

Your full name
The specific request (e.g., to access or delete personal information)
Information verifying your identity (e.g., account number, order details)]

How and when we are expected to handle your request
[Explain how you will handle users’ requests and how long it will take to process it.]

[E.g.

Once we receive your request, we will verify your identity and respond within 45 days. If we need more time, we will notify you of the extension and explain why it is necessary.]


This document was generated with the use of the ccpa privacy policy template.

CCPA Privacy Policy Template (Word DOCX)

Download the privacy policy template Word DOCX

Monitoring Privacy Compliance: Essential Key Performance Indicators (KPIs) under CCPA for Businesses and Individuals

Clear performance metrics, or Key Performance Indicators (KPIs), are essential for both businesses and individuals seeking to ensure privacy compliance. These KPIs act as benchmarks, enabling evaluation of the effectiveness of privacy policies and data protection practices, crucial for adhering to regulations such as the CCPA (California Consumer Privacy Act). Prioritizing specific KPIs is key for instilling consumer trust and promoting transparency in data handling.

Below, we highlight core KPIs, such as the frequency of privacy policy updates and response times for privacy inquiries and data breaches, crucial for maintaining regulatory compliance.

Metric	Description	Target/Threshold
Privacy Policy Updates	Frequency of updates to the privacy policy to ensure compliance.	At least annually or as regulations change.
User Consent Rate	Percentage of users who consent to the privacy policy and data processing practices.	Target >90% consent rate.
Data Access Requests Completed	Number of user requests for data access fulfilled within the legal timeframe.	100% completion within 45 days (CCPA requirement).
Opt-Out Requests Processed	Number of user requests to opt-out of data selling or sharing processed successfully.	100% processed within the legal timeframe.
Privacy Inquiries Response Time	Average time taken to respond to privacy-related inquiries from users.	Less than 24 hours for initial response.
Data Breach Response Time	Time taken to notify users and authorities in case of a data breach.	Within 72 hours of discovery, as per best practices.
Third-party Compliance	Monitoring and ensuring that third-party service providers comply with your privacy policy and standards.	100% of third parties audited annually.

What are the penalties for violating the CCPA?

“As required under the CCPA, the California Privacy Protection Agency has adjusted, and will do so every other year, monetary thresholds, monetary damages, administrative fines, and civil penalties, in line with increases to the Consumer Price Index (CPI). The current adjustment is effective on January 1, 2025. The monetary threshold within the definition of businesses has been raised to $26,625,000, while administrative fines and civil penalties to $2,663 for each violation or $7,988 for each intentional violation and violations involving the personal information of consumers whom the violator has actual knowledge are under 16 years of age“

If the CCPA applies to you and you don’t have a valid privacy policy, you’re in breach of the law. The consequences of non-compliance are pretty serious:

If you unintentionally violate the CCPA, you can be fined up to $ $2,663 for each violation.
If you intentionally violate the CCPA, you can be fined up to $ $7,988 for each violation.

While these fines might not seem like a lot when compared to the GDPR, do consider that the CCPA penalties apply per individual violation and per consumer. Here you can find more information.

How to generate a valid CCPA privacy policy

As you can see, having a badly-written document can cost you way more than generating a legally sound privacy policy. Remember: templates can be a great starting point, but you should always make sure you’re document is valid and up-to-date.

iubenda can help you with that!

Creating a CCPA privacy policy is easy with our Privacy and Cookie Policy Generator: add all the relevant clauses, save, and embed the document on your website or app!

Get started for free

CCPA / CPRA privacy policy: FAQs

Does CCPA apply outside of California?

Yes, the CCPA can apply outside California as well. Your business could be based anywhere: as long as your services are accessible in California, you may need to comply with CCPA.

Is CCPA California privacy the same as GDPR?

Though there are some similarities, CCPA and GDPR are two different laws. Just to mention a few differences:

The GDPR has a broader scope than the CCPA, regarding both businesses and data subjects.
The GDPR always requires prior consent (opt-in) – unless another legal basis legitimately applies – while the CCPA only requires opt-in in the case of minors and in cases of previous opt-out.
The consequences of non-compliance for the GDPR are generally harsher than the CCPA.

Want to learn more? Check our guide CCPA vs GDPR: what’s the difference?

What is CCPA policy?

A CCPA policy is a document required to comply with the California Consumer Privacy Act. It outlines (at the very least):

The categories of personal information of California residents that are collected, used, sold, or shared.
What are the rights of users under the CCPA.
How users can contact a business to exercise their rights.

How do I write a CCPA policy?

The safest way to write a CCPA policy is to seek the help of a legal expert: they will analyze your business situation and write a document to match your needs.

If you can’t afford to hire a legal expert, there are cheaper alternatives that are still safe to use. For example, you can rely on a generator created by legal professionals – like iubenda –, that allows you to customize your document with clauses written by legal professionals.

Where do I display my CCPA privacy policy?

A best practice is to add your privacy policy in the footer of your website, so that users can access it anytime. Don’t forget to also add a link to your CCPA privacy policy in places like subscriptions or contact forms.

Do I need to have a CCPA-compliant Privacy Policy?

You need a CCPA-compliant privacy policy if your business is for-profit, operates in California, and meets any of the following criteria: processes personal information of 50,000 or more California residents, households, or devices annually; has annual gross revenues exceeding $25 million; or earns more than half of its annual revenue from selling California residents’ personal information. The law applies regardless of where your business is based, as long as you deal with California residents’ data.

What is the standard privacy policy in California?

The standard privacy policy in California tells people how a business collects, uses, and shares personal information. It needs to be easy to find on the website and must say what kinds of personal information are collected, how the business keeps that information safe, and how people can review and change their personal information. It also needs to explain how the business will let people know if it changes the privacy policy and if and how it tracks users over time and across different websites.

What is required in a CalOPPA privacy policy?

A CalOPPA-compliant privacy policy must:

Specify the types of personal information collected, its use, and sharing practices.
Be easily accessible to website visitors, typically through a link in the website footer.
Disclose whether “Do Not Track” requests are honored.
Provide a clear option for users to opt out of the sale of their personal information, if applicable, usually through a “Do Not Sell My Personal Information” link.”

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We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

The post CCPA (CPRA) Privacy Policy Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Return Policy Template

Aert Hulsebos — Wed, 05 Aug 2020 10:40:09 +0000

E-commerce has revolutionized the way we shop, offering unparalleled convenience to customers all around the world. However, operating an online store comes with its own set of legal responsibilities, especially when it comes to return and refund policies.

This article will provide a comprehensive guide on crafting a return policy that complies with regulations in the EU, UK, and the US.

In short

What is a return policy?
Why you need a return policy
What to include in a return policy
Where to put a return policy
Return Policy Template
Examples of return policies
Returns and refunds in the EU and UK
Exceptions to Refund Policies

What is a return policy?

A return policy is a set of guidelines that helps a business to manage returns or refunds. It defines when a customer can return an item, the timeframe within which returns are accepted, the process to request a return or refund, etc.

Having a clear return policy helps simplify the return process and gives your customers an exact idea of what they can expect when they buy from you.

Why you need a return policy

If you sell online, a return and refund policy is a must-have: most countries’ industry regulations require stores (even digital ones) to have an agreement to inform users about their policy on returns and refunds.

For example, in the EU not having a return policy can expand the right of withdrawal from 14 days to 1 year and 14 days. Also, you’ll have to pay the return shipping costs for EU customers.

In the US, not having a clear return policy can result in legal complications and damage your brand reputation.

What to include in a return policy

Your return and refund policy should include at least the following sections:

Timeframe for return: How long do your clients have to return the products? This usually falls between 14 and 30 days.
Condition of return: What condition the products should be in when they’re returned. As a general rule, products should be unused, in their original packaging, and with all tags attached.
Shipping cost: Let your clients know who’s responsible for the shipping costs.
Refund method: How you’ll issue refunds, whether through the original payment method, as store credit, or as an exchange.
Exceptions and exclusions: What items aren’t eligible for return, like final sale items, custom-made products, or perishable goods.
Contact information: This is so customers can reach out with any questions or issues related to their return.

Here you can find additional information.

Where to put a return policy

Make sure that your return and refund policy is easy to find on your website so that customers see it before they buy. A few key places to list this policy include:

Your website footer
FAQ page
Product page
Cart
Checkout

Please note that you could add the return policy in your Terms and Conditions rather than having a separate agreement.

Terms and Conditions Generator

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Return Policy Template

Return Policy of [Your Store]

Thank you for shopping at [Your Store]. We are committed to ensuring your satisfaction. If, however, you find yourself dissatisfied with your purchase, we are here to assist you.

United Kingdom (UK): [ e.g., Consumers have 14 calendar days to return an item from the date received, as per the Consumer Contracts Regulations.]
European Union (EU): [ e.g., Buyers typically have 14 calendar days to return an item, following the EU Consumer Rights Directive, unless the member state has implemented longer periods.]
United States (US): [ e.g., Our standard return policy allows for returns within 30 calendar days from the receipt date.
Conditions for Return:
Please adhere to our return conditions, ensuring they align with applicable consumer law, which may vary by country.]

Refunds:

Upon receipt of your item, we will conduct an inspection and inform you that we have received the returned item.
Post-inspection, you will be promptly notified regarding the status of your refund.
If approved, the refund will be processed to your original payment method.
The credit will appear within a number of days, subject to your card issuer’s policies.

Shipping:

Return shipping costs are the responsibility of the customer and are non-refundable.
Should you receive a refund, the cost of return shipping will be deducted from it.

Exceptions:

Certain items are non-returnable, including but not limited to:

Items on sale
Perishable goods
Gift cards
Downloadable software products
Personal care items

Damaged or Defective Products:

[e.g., If you receive a damaged or defective product, please contact us promptly to organize a replacement or refund.]

Contact Us:

For queries regarding item returns, please contact us at:

Email: [support@yourstore.com]

Phone: [Your Store Phone Number]

Important

Please be aware that this is a standard template. Depending on your business structure, the kind of product you offer, and your operational location, it might be necessary to modify terms or include additional details to comply with legal standards. Keep in mind that a return policy is merely one section of a terms & conditions document. It is HIGHLY recommended to provide a comprehensive Terms document to your customers to fulfill legal obligations and safeguard your interests.

Examples of return policies

Small Business Return Policy Example

The return policy of a small business can vary a lot depending on what kind of business it is, what products it sells, and who its customers are.

For instance, a small e-commerce business might let you return items within 30 days for a full refund, while a local artisanal shop might only offer exchanges or store credit. Sometimes, small businesses might also have a “final sale” policy on their products, meaning that items can’t be returned.

These policies are designed to protect the business from potential losses while still offering customers a fair and reasonable way to address any issues with their purchases.

Boutique Return Policy Example

A boutique return policy usually reflects the personalized and customer-focused nature of small, independent shops.

In a boutique setting, the return policy is often flexible and customer-focused, while also protecting the business from excessive returns. For example, a boutique might let you return items within 14 to 30 days of purchase, as long as they’re in their original condition and packaging with tags attached. The policy might also include options like store credit or exchanges instead of full refunds, especially for items on sale or custom orders.

This approach balances the need to keep customers happy with the financial realities of running a smaller business.

SaaS Business Return Policy Example

SaaS businesses usually have a return policy based on subscription terms and refunds for digital products.

Since SaaS products are often delivered instantly and used immediately, some companies have a limited refund period, like offering refunds within the first 7 days of a subscription if the customer is unsatisfied. Some SaaS companies might also have rules about trial periods, cancellations, and things like setup fees or custom integrations.

An example of Return Policy created with iubenda’s Terms and Conditions Generator

The document below is an example of Terms and Conditions created with iubenda’s Terms and Conditions Generator.

Click on the button to open the document and scroll to “Right of withdrawal” (under “User rights”) for a return policy example:

Terms and Conditions

Returns and refunds in the EU and UK

Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. Here are the rules:

You must offer a refund to customers if they’ve told you within 14 days of receiving their goods that they want to cancel. They don’t have to give any reason.
Customers have another 14 days to return the goods once they’ve told you.
You must refund the customer within 14 days of receiving the goods back.

Returns and refunds in the US

In the United States, laws surrounding return and refund policies can vary by state. However, it’s a good practice to offer a clear and concise policy. A 30-day return policy is often considered standard.

Return shipping costs

Usually, EU consumers have to pay for the return shipping costs, but this is something you must inform them about before the purchase.

In the UK, return shipping costs are borne by consumers, unless sellers have stated otherwise. Furthermore, you must take back at your own expense the goods that, by their nature, cannot normally be returned by post.

In the US, it’s common for customers to pay for return shipping unless the item is defective or the wrong item was sent.

Exceptions to Refund Policies

EU and UK

Some purchases are not covered by the right to cancel, for example:

perishable goods;
personalized items and custom-made items;
services that have been fully performed;
newspapers and magazines;
culture and sports events;
trips and accommodations.

US

Exceptions often include:

perishable items;
gift cards;
downloadable software;
health and personal care items.

How iubenda can help you generate a return policy for your eCommerce store

With our Terms and Conditions Generator you can – among other things – inform customers about your policies regarding returns and refunds.

Our solution lets you easily generate and manage Terms and Conditions that are professional, customizable from over 100 clauses, drafted by an international legal team, available in +15 languages, and up to date with the main international legislations.

It comes with:

guided set-up;
hundreds of possible personalizations;
legislation monitoring;
plug-and-go integrations for popular store platforms such as Shopify and WooCommerce;
pre-defined scenarios: buildable text modules for marketplace, affiliate programs, copyright, eCommerce, mobile, and more.

The solution is optimized for everything from eCommerce (including affiliate programs), blogs, and apps, to complex scenarios like marketplace and SaaS.

Generate a return and refund policy for your eCommerce store

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

How to write an eCommerce return and refund policy

Aert Hulsebos — Wed, 22 Jul 2020 14:14:04 +0000

E-commerce and off-premises selling offers many advantages, but it also entails certain obligations under EU rules.

Right of withdrawal within the EU

When shopping online, consumers have the right to a cooling-off period of 14 calendar days where they can withdraw from the contract and return their purchases to you without giving any reason.

Terms

When cancelling a purchase, consumers have to return the product to the seller within 14 days of receipt.
When a consumer exercises the right of withdrawal, you’re obliged to refund him within 14 days.

Return shipping costs

Usually consumers have to pay the return shipping costs, but this is something you must inform them about before the purchase.

When the right of withdrawal does not apply

Some purchases are not covered by the cooling-off period, for example:

perishable goods
specially made products (clearly personalized goods)
services that have been fully performed
culture and sport events
trips and accomodations

More on compliance for eCommerce websites

This article is a part of our series on compliance for eCommerce websites. Read also:

A Sample Terms and Conditions Document for Your Online Store

Why you need a return and refund policy

If you sell online, a return and refund policy is a must-have: most countries industry regulations require stores (even digital ones) to have an agreement to inform users about their policy on returns and refunds.

Without a return and refund policy:

you’ll have to pay the return shipping costs, and
consumers will have 1 year and 14 days (instead of 14 days) to exercise their right of withdrawal.

Also, customers are unlikely to trust an eCommerce that doesn’t offer an easy way to return purchases that don’t fit, arrive damaged or simply aren’t what they expected.

That’s why you need to add a return and refund policy to your website. Just remember to:

keep it simple,
make it easy to find, and
be upfront about all of the conditions.

What to include in a return and refund policy

Your return and refund policy should include at least the following sections:

returns: inform users how many days they have to return the product and in which conditions (i.e. same package)
refunds: inform users how will they receive the refund for the product
shipping: inform users who will pay for shipping

Where to put a return and refund policy

Make sure that your return and refund policy is not only clear and concise but also easy to find on your website, so that customers see it before they buy.

A few key places to list this policy include:

Your website footer
FAQ page
Product page
Cart
Checkout

Please note that you could add the return and refund policy in your Terms and Conditions rather than having a separate agreement.

Example of return and refund policy

The document below is an example of Terms and Conditions created with iubenda Terms and Conditions Generator.

Click on the button to open the document and scroll to “Right of withdrawal” (under “User rights”) for a sample return and refund policy:

Terms and Conditions

How iubenda can help you generate a return and refund policy for your eCommerce store

With our Terms and Conditions Generator you can – among other things – inform customers about your policies regarding returns and refunds.

Our solution lets you to easily generate and manage Terms and Conditions that are professional, customizable from over 100 clauses, drafted by an international legal team, available in 10 languages, and up to date with the main international legislations.

See it in action:

It comes with:

guided set-up;
hundreds of possible personalizations;
legislation monitoring;
plug-and-go integrations for popular store platforms such as Shopify and WooCommerce;
pre-defined scenarios: buildable text modules for marketplace, affiliate programs, copyright, eCommerce, mobile, and more.

The solution is optimized for everything from eCommerce (including affiliate programs), blogs, and apps, to complex scenarios like marketplace and SaaS. Getting started is easy: simply create a free account, activate the Terms and Conditions within the dashboard (requires 1 Ultra license) and start generating.

Generate a return and refund policy for your eCommerce store

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Ecommerce Privacy Policy Template for your Online Store

Aert Hulsebos — Mon, 13 Jul 2020 12:53:10 +0000

Ecommerce Privacy Policy Template for your Online Store

In short

Do you sell products or services online? Do you collect users’ personal data like payment information during checkout? Then your online store must include an up-to-date, conspicuous and easily accessible privacy policy document. Luckily, we’ve got what you need. Keep reading for everything you should know on the topic & a free ecommerce privacy policy template!

In this article, we answer some common questions about privacy policies for ecommerce stores. Are they legally required? What’s the best way to generate one? What should it include? We also provide some examples of ecommerce privacy policies. Let’s get started!

Jump to…

What are some examples of privacy policies?
Does an online store need a privacy policy?
Is it legal to have an online store without a privacy policy?
How do I create a Privacy Policy for my eCommerce website?
What to Include in your Online Store Privacy Policy
Ecommerce Privacy Policy Examples
Download Our Free Ecommerce Privacy Policy Template
Where to Display your Privacy Policy for Online Store
Generate in Minutes with iubenda’s Ecommerce Privacy Policy Generator

Download our free E-commerce Privacy Policy Template

Download our free privacy policy template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

What are some examples of privacy policies?

Some examples of privacy policies include:

Ecommerce privacy policy for online store: it typically outlines how an online store collects, uses, shares, and protects customer data, including delivery and payment information. It emphasizes transparency in data handling practices and ensures compliance with data protection regulations to build trust with customers.
Mobile app privacy policy: it describes the collection, use, and sharing of user data by the app, emphasizing data like location, device specifics, and in-app behavior. It focuses on informing users about their data privacy in a mobile context and the specific permissions required by app stores like Apple.
SaaS platform privacy policy: it details how the service collects, uses, safeguards, and shares user data, focusing on account information, usage data, and security measures. It addresses the unique aspects of software as a service, including data storage, processing, and the rights of users to manage their information.

Does an online store need a privacy policy?

Yes, an online store typically needs a privacy policy because it very likely collects personal data. Let’s break this down.

A privacy policy is a document in which the data owner (the person or entity that runs the website) outlines the methods and purposes of its data processing to users, i.e. individuals who visit or use the online store.

Under most privacy laws like the GDPR, if the online store collects personal data, the owner must inform users of this fact by way of a privacy policy: it’s required by law and by third-party services it may use.

As you can imagine, it is very probable that your online store collects personal data, during check-out for example. Users are asked to insert things like their home or email address for delivery, as well as their payment information. Furthermore, the need for a privacy policy can be triggered by the presence of a simple contact form, Google Analytics, a cookie or even a social widget on the online store.

Is it legal to have an online store without a privacy policy?

The legality of having an online store without a privacy policy largely depends on the jurisdiction in which the store operates and of its customers. Typically, a privacy policy for online store will be legally required when handling the personal data of users in regions with data protection laws like Europe or the United States.

General Data Protection Regulation (GDPR): Applies to businesses that handle user data in Europe. It requires the inclusion of a privacy policy that discloses the methods of collecting, processing, and storing personal data, along with users’ rights.

California Privacy Laws (CPRA), Virginia Privacy Laws (VCDPA) and other US State Laws: They apply to businesses that collect data from residents of these States. It requires the inclusion of a privacy policy that mentions personal information collected, how it’s used, with whom it’s shared, if it’s sold, among other things.

Not sure which data privacy laws apply to you? Find out now with our 1-min free quiz!

How do I create a Privacy Policy for my eCommerce website?

You can create a privacy policy for your ecommerce website by writing it yourself, using an online ecommerce privacy policy template, a Privacy Policy Generator or plugin, or consulting a legal expert. While you should always pick the option that best fits your business, make sure it is a valid way to write such a legal document. Let’s take a look at each of them.

Do-It-Yourself Approach: At first sight, this approach can be appealing due to its immediate and cost-effective nature. However, we strongly advise against it because of the risk of non-compliance due to potential gaps in legal knowledge. Without specialized legal expertise, drafting a complex and comprehensive legal document, ensuring it complies with all applicable laws, can be challenging and time-consuming. There are other relevant methods that won’t require you to divert valuable resources from other aspects of your business.

Ecommerce Privacy Policy Template: you can find plenty online, and for free. Take a look at our own template here. Overall, it’s a great starting point and basic framework that you can customize according to your business’s specific needs. Be careful though as a sample ecommerce privacy policy is ususally designed to be a one-size-fits-all, which means it will not fully cover the unique aspects of your operations or the specific regulations you need to adhere to. It also might not be updated to reflect the latest legal requirements.

[ Recommended] Ecommerce Privacy Policy Generator: Among the options, a Privacy Policy Generator like iubenda stands out for its balance of quality, customization, ease of use, and compliance capabilities. These tools are specifically designed by legal experts to generate high-quality documents that meet the requirements of major data protection laws. They offer a more personalized approach than templates, allowing you to choose all the clauses related to your business operations and data handling practices. These tools do work on a paid subscription-basis but are much more affordable than hiring a legal expert and are generally updated over time following changes to your online store or the law. Also know these tools are available through easy-to-use plugins for online store platforms like Shopify.

Legal Consultation: This option can be relevant for businesses that require the highest level of customization and professionalism. Of course, the costs associated are very high, even for one single consultation. The policy created is not a dynamic document like with automated solutions, this means you’ll likely need extra legal advice any time your data practices or global protection laws change.

FREE ECOMMERCE PRIVACY POLICY GENERATOR

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Generate a free Privacy Policy for your website that is customizable, professional, and drafted by an international legal team. A simple way to handle compliance

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What to Include in your Online Store Privacy Policy

In order to be compliant, your policy must at the very least mention:

The types of data you collect, such as names, physical or email address, login, IP address, payment information;

Why you collect this data like for marketing purposes, for the delivery of the service;
Who you share the data with, or any third party like a payment provider or Google Analytics;
Use of cookies or other trackers, see what to include in detail here;
Users’ rights in relation to their data, e.g. the right to request the deletion of their personal data;
Contact information with the identity of the data controller (in practice who establishes “why” and “how” the personal data collected must be processed, usually the site/app owner), so name/company, full address and contact email.

Ecommerce Privacy Policy Examples

1. eBay Ecommerce Privacy Policy Example for Online Store

eBay’s privacy documents are all available from their website’s footer, at all times (including when browsing products). It is quite concise for clarity, but users can expand sections for more detail if they wish to. This is a great way to have both a simplified and comprehensive version of the document, to meet GDPR’s requirements for information to be concise, transparent and intelligible.

You can access the policy page at this link.

2. iubenda Privacy Policy Example

See this GDPR compliant privacy policy created with the iubenda Privacy and Cookie Policy Generator for an example of how the elements listed above come together. Click on the button to open the document:

Download Our Free Ecommerce Privacy Policy Template

Caution

How to Use the Template

Download the Template: Get our free e-commerce privacy policy template in Word Doc format, copy and paste the HTML directly into your website, or generate your ready-to-use template with our guided setup.
Fill in company/Site and Contact Details: Before publishing, fill in all [brackets] with your company/site info and contact details. Remember also to add the effective date.
Customize Data Processing: The template simply provides examples of data collection. Customize the different sections.
Use of Cookies and Other Trackers: Add information about the cookies you use or a link to your complete cookie policy.
Address Legal Obligations: The template includes provisions for GDPR regulations. Check which privacy laws apply to you and customize your privacy policy according to your location and your users’ locations to meet legal requirements.

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

E-commerce Privacy Policy Template (HTML Text)

Copy and paste the E-commerce Privacy Policy Template HTML directly into your website.


Privacy Policy of [Your E-commerce Store Name]
Effective Date: [Insert Date]

We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, [Insert your website URL], and use our services.
Data Controller, DPO, and Contact
[Insert here the contact detail of whoever is responsible for the collection and processing of user personal data at your company. E.g.

Data Controller: [Your Company Name]
Data Protection Officer (DPO): [Name and Contact Information, if applicable]
Address: [Your Business Address]
Email: [Email Address]
Phone Number: [Phone Number]

Types of Data We Collect
We collect personal information that you provide to us when you use our services or interact with us. This includes:

Personal Identification Information: Name, email address, physical address, and telephone number.
Example: When you register an account with us or make a purchase, we ask for your full name, email address, and delivery address to complete your order.
Account Details: Username, password, and purchase history.
Example: When you create an account to save your preferences or view previous orders, we store your account username and password securely.
Payment Information: Credit/debit card details, billing address, and other payment-related information.
Example: During checkout, we collect your credit card information (processed through our secure payment provider) to process the transaction.
Technical Data: IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Example: We collect information about your device and browser, such as the IP address and device type, to enhance user experience and for website analytics.
Usage Data: Information about how you use our website, products, and services.
Example: We collect data on which pages you visit on our site, what items you add to your cart, and how often you make purchases to improve our recommendations and marketing.

Why We Collect This Data
We collect your data to:

Process your orders and manage your account:
Example: We need your name, address, and payment details to fulfill your purchase and ship your order.
Improve and personalize your shopping experience:
Example: We use your past browsing and purchase data to recommend products tailored to your preferences.
Communicate with you about our products, services, and promotional offers:
Example: We send email newsletters with promotions or new product launches, provided you have opted in to receive them.
Conduct market research and analysis:
Example: We may analyze purchasing patterns to better stock our inventory or develop new product lines based on customer demand.


This document was generated with the use of the e-commerce privacy policy template.


Legal Basis for Processing
We process your personal data based on the following legal grounds:

Your consent
Example: If you subscribe to our newsletter, we process your email address based on your consent. You can withdraw consent at any time by unsubscribing.
The need to fulfill a contract with you
Example: When you place an order on our website, we process your name, address, and payment information to fulfill the contract of sale.
Our legitimate business interests
Example: We may process your data to analyze customer behavior and improve our product offerings or website performance. This helps us provide you with better services and tailor our marketing efforts.
Legal requirements
Example: We may process your data to comply with obligations such as tax reporting, audits, or responding to legal requests for information.

Data Storage, Erasure, and Security
We and our service providers store personal data in accordance with applicable data protection laws to the extent necessary for the processing purposes outlined in this privacy policy document.

[Data Retention:
Example: We will retain your order history for a minimum of 2 years to comply with warranty claims and tax purposes.]

We will delete personal data [in accordance with our data retention and deletion policy] or take steps to properly render the data anonymous unless we are legally obliged or permitted to keep it longer.
We ensure the security of your personal information by employing both technical and organizational measures. These measures are put in place to reduce the risks related to data loss, misuse, unauthorized access, disclosure, or alteration.

[Example of Security Measures:
We use Secure Sockets Layer (SSL) encryption for all credit card transactions and protect your password data with encryption algorithms.]

Data Transfer Outside the EU
In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.
Use of Cookies and Other Trackers
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and show you personalized advertising. You can manage your cookie preferences through your browser settings.

Example: We use cookies to remember items in your cart, so you don't lose them while browsing other parts of the site.

You can access our full cookie policy [here].
Your Rights
You have the right to access, correct, delete, or restrict the use of your personal information. You can also object to the processing of your data in certain circumstances, including for marketing purposes.

Access your personal data
Example: You can request a copy of all the personal information we hold about you, such as your account details, order history, and preferences.
Rectify incorrect data
Example: If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it.
Erase your data in certain circumstances
Example: You can request the deletion of your account data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected.
Restrict or object to processing
Example: If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.
Data portability
Example: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

To exercise these rights, please contact us using the details below.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Data Controller: [Your Company Name]
Address: [Your Full Address]
Email: [Email Address]
Phone Number: [Phone Number]

We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

This document was generated with the use of the e-commerce privacy policy template.

E-commerce Privacy Policy Template (WordPress)

Copy and paste the E-commerce Privacy Policy Template directly into your WordPress editor.


Privacy Policy of [Your E-commerce Store Name]
Effective Date: [Insert Date]

We are committed to protecting the privacy and security of our customers and site visitors. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you visit our website, [Insert your website URL], and use our services.
Data Controller, DPO, and Contact
[Insert here the contact detail of whoever is responsible for the collection and processing of user personal data at your company. E.g.

Data Controller: [Your Company Name]
Data Protection Officer (DPO): [Name and Contact Information, if applicable]
Address: [Your Business Address]
Email: [Email Address]
Phone Number: [Phone Number]

Types of Data We Collect
We collect personal information that you provide to us when you use our services or interact with us. This includes:

Personal Identification Information: Name, email address, physical address, and telephone number.
Example: When you register an account with us or make a purchase, we ask for your full name, email address, and delivery address to complete your order.
Account Details: Username, password, and purchase history.
Example: When you create an account to save your preferences or view previous orders, we store your account username and password securely.
Payment Information: Credit/debit card details, billing address, and other payment-related information.
Example: During checkout, we collect your credit card information (processed through our secure payment provider) to process the transaction.
Technical Data: IP address, browser type and version, time zone setting, location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Example: We collect information about your device and browser, such as the IP address and device type, to enhance user experience and for website analytics.
Usage Data: Information about how you use our website, products, and services.
Example: We collect data on which pages you visit on our site, what items you add to your cart, and how often you make purchases to improve our recommendations and marketing.

Why We Collect This Data
We collect your data to:

Process your orders and manage your account:
Example: We need your name, address, and payment details to fulfill your purchase and ship your order.
Improve and personalize your shopping experience:
Example: We use your past browsing and purchase data to recommend products tailored to your preferences.
Communicate with you about our products, services, and promotional offers:
Example: We send email newsletters with promotions or new product launches, provided you have opted in to receive them.
Conduct market research and analysis:
Example: We may analyze purchasing patterns to better stock our inventory or develop new product lines based on customer demand.


This document was generated with the use of the e-commerce privacy policy template.


Legal Basis for Processing
We process your personal data based on the following legal grounds:

Your consent
Example: If you subscribe to our newsletter, we process your email address based on your consent. You can withdraw consent at any time by unsubscribing.
The need to fulfill a contract with you
Example: When you place an order on our website, we process your name, address, and payment information to fulfill the contract of sale.
Our legitimate business interests
Example: We may process your data to analyze customer behavior and improve our product offerings or website performance. This helps us provide you with better services and tailor our marketing efforts.
Legal requirements
Example: We may process your data to comply with obligations such as tax reporting, audits, or responding to legal requests for information.

Data Storage, Erasure, and Security
We and our service providers store personal data in accordance with applicable data protection laws to the extent necessary for the processing purposes outlined in this privacy policy document.

[Data Retention:
Example: We will retain your order history for a minimum of 2 years to comply with warranty claims and tax purposes.]

We will delete personal data [in accordance with our data retention and deletion policy] or take steps to properly render the data anonymous unless we are legally obliged or permitted to keep it longer.
We ensure the security of your personal information by employing both technical and organizational measures. These measures are put in place to reduce the risks related to data loss, misuse, unauthorized access, disclosure, or alteration.

[Example of Security Measures:
We use Secure Sockets Layer (SSL) encryption for all credit card transactions and protect your password data with encryption algorithms.]

Data Transfer Outside the EU
In some cases, we may need to transfer your personal data to countries outside the European Union (EU) or the European Economic Area (EEA). These transfers may occur when our service providers or partners are located in countries outside of the EU/EEA or when we need to store or process data in global data centers. We ensure that any such transfer of your personal data is carried out in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR). To safeguard your data during these transfers, we rely on standard contractual clauses or other appropriate safeguards, ensuring that your data is protected in accordance with GDPR standards.
Use of Cookies and Other Trackers
Our website uses cookies and similar tracking technologies to improve your browsing experience, understand how you use our site, and show you personalized advertising. You can manage your cookie preferences through your browser settings.

Example: We use cookies to remember items in your cart, so you don't lose them while browsing other parts of the site.

You can access our full cookie policy [here].
Your Rights
You have the right to access, correct, delete, or restrict the use of your personal information. You can also object to the processing of your data in certain circumstances, including for marketing purposes.

Access your personal data
Example: You can request a copy of all the personal information we hold about you, such as your account details, order history, and preferences.
Rectify incorrect data
Example: If you notice an error in your personal details (like a misspelled name or incorrect address), you can request that we correct it.
Erase your data in certain circumstances
Example: You can request the deletion of your account data if you no longer wish to use our services or if your data is no longer necessary for the purposes it was collected.
Restrict or object to processing
Example: If you believe your data is being processed unlawfully or if you no longer wish to receive marketing emails, you can request that we restrict or stop processing your personal data.
Data portability
Example: You can request a copy of your data in a machine-readable format, which can be transferred to another service provider.

To exercise these rights, please contact us using the details below.
Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Data Controller: [Your Company Name]
Address: [Your Full Address]
Email: [Email Address]
Phone Number: [Phone Number]

We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

This document was generated with the use of the e-commerce privacy policy template.

E-commerce Privacy Policy Template (Word DOCX)

Download the privacy policy template Word DOCX

Where to Display your Privacy Policy for Online Store

When adding a privacy policy to your online store, make sure it’s easy to find wherever you collect customer data to comply with legal requirements.

A website’s footer is a commonly used place to put your privacy policy link, as visitors can easily spot it and can go back to it at any time. You can also include the link in pop-ups or banners that show up when people first interact with your website for better visibility.

When people sign up for newsletters or updates, put the privacy policy link in a prominent spot since they’re providing personal information like their names and email addresses.

The checkout process is another important place to have a policy link, but it shouldn’t be the only location because not everyone will make a purchase.

Consider adding the link to informational menus or sections to make it more visible, and you can also link other legal documents like Terms and Conditions.

Generate in Minutes with iubenda’s Ecommerce Privacy Policy Generator

Creating a privacy policy for your online store can be a serious headache.

iubenda compliance solutions are built with the strictest regulations in mind like the GDPR and the CCPA, and are:

crafted and monitored by our international legal team;
available in 14 languages;
easy to use; and
fully customizable.

With our Privacy and Cookie Policy Generator you can create a high-quality privacy policy for your online store:

Add any of over 1800 pre-defined clauses, or simply write your own;
Generate a dynamic document, install it on your site in a flash and update it whenever you need to;
Easily comply with the strictest privacy requirements globally!

Get started for free

About Us

The solution to draft, update and maintain your Terms and Conditions. Optimized for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

Still have questions?

Attend one of our free webinars Email us Live chat

We do our best to keep these purely informative documentation up to date. However, if you notice that any of these guides need a little touch-up, let us know!

Mobile App Terms and Conditions Template

Andrea Orivati — Sun, 15 Mar 2020 22:43:34 +0000

Mobile App Terms and Conditions Template

In short

Understanding the Mobile App Terms and Conditions Template: An Essential Guide

Creating comprehensive Mobile App Terms and Conditions is a crucial step for app developers and business owners. This document not only protects your business but also clarifies your app’s usage rules for users.

In this guide, we’ll walk you through the essentials of drafting effective terms and conditions for your mobile application.

Jump to…

Introduction to App Terms and Conditions
Why App Terms and Conditions are Important
Step-by-Step Guide to Writing Terms and Conditions
Download our Free Mobile App Terms and Conditions Template
Example App Terms and Conditions Template
FAQs

Download our free Mobile App Terms and Conditions template

Download our free terms and conditions template right away, customize it and use it on your website!

Important: Please Read First

Download WORD Template

Introduction to App Terms and Conditions

A quick refresher before we begin – What are terms and conditions?

Terms and Conditions – often referred to as Terms of Service (ToS), Terms of Use or End User License Agreement (EULA) – are legally binding agreements between your business and the users of your mobile app. These documents are essential for defining the rules of engagement, protecting intellectual property, and ensuring compliance with legal requirements.

At their most basic, Terms and Conditions are documents that protect you (the business owner) by setting legally binding rules on how users can interact with your product/service.

Why are terms and conditions important for apps and when are they needed?

Mobile app terms and conditions play a pivotal role in safeguarding your app from misuse, clarifying usage rights, and mitigating legal risks. They are particularly crucial for apps involved in e-commerce, content sharing, or any service requiring user registration.

As mentioned above, Terms and Conditions set how your product or content may be used, in a legally binding way. In general, you’ll likely need to set Terms & Conditions if you have an app that participates in some form of commerce (whether selling to users directly or facilitating trading).

For more on specific instances where they might needed are where you, read this post.

Are Terms and Conditions really mandatory for your business?

Find out now, it takes 30 seconds!

Take the quiz

Step-by-Step Guide to Writing Terms and Conditions

Here’s how to prepare your terms and conditions for your app.

Step 1: Clearly identify yourself/ your business

Because Terms and Conditions are legally binding agreements, you want to ensure that key information such as identifying information is accurate and complete. More information on this here.

Step 2: Set basic rules for use of your app

At the very least your document should:

clearly state the rules for user behavior and access to your product/software;
disclose any copyright/intellectual property license that applies (e.g. open source);
include other details of your software license including conditions for termination;
include any disclaimers and limitation of liability statements.

Step 3: Make the document easily accessible to users

As Terms and Conditions are legally binding agreements, it is best practice (and required in some instances) that they be easily accessible to users. For this reason, we suggest making them readily available both at the site of any explicit agreement (such as on sign-up and account creation forms) and in the footer of your app.

Download our Free Mobile App Terms and Conditions Template

Is it ok to use a Terms and Conditions Template?

How to Use the Template

Download the Template: Get our free Terms and Conditions template in Word Doc or copy and paste the HTML directly into your website.
Fill in Business and Contact Details: Before you publish it, fill in all the [brackets] with your business info and contact details.
Customize Sale and Service Clauses: The template covers selling physical goods and includes sections for both business-to-business (B2B) and business-to-consumer (B2C) sales, with some clauses addressing only consumers. Make sure these sections match what your business offers.
Tailor to Legal Jurisdictions: The template includes parts relevant to the EU, the UK, and the US. Some sections are specific to certain areas, so make sure they comply with the laws where your customers are.

Mobile App Terms and Conditions Template (HTML Text)

Copy and paste the Terms and Conditions Template HTML directly into your website.


Terms and Conditions of [application name]

This document governs the use of our application in a legally binding way. You must read this document carefully.

Our application is provided by: 

[name/company and full address]

Contact email: [email address]

This document was generated with the use of the Mobile App Terms and Conditions template.

What you should know at a glance
Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

TERMS OF USE
Unless stated otherwise, the terms in this section apply generally when using our application.

Specific or additional conditions may apply in certain situations and are noted in this document.

By using our application, you confirm the following:

you are older than [number of years of age];
you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country;
you are not on any U.S. government list of prohibited or restricted parties.


Account registration
To use our application, you can register or create an account by providing complete and truthful information. You can also use our application without an account, but this might limit some features.

You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our application.

By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen.

Conditions for account registration
Registration of accounts on our application is subject to the conditions outlined below. By registering, you agree to meet such conditions.

It is not permitted to register accounts by bots or any other automated methods;
You must register only one account, unless otherwise specified;
Your account must not be shared with other persons unless otherwise specified.


Account termination
You can close your account and stop using our service anytime by contacting us at the contact details provided in this document.

Account suspension and deletion
We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms.

Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.

Content on this application
Unless otherwise noted, all content on our application is owned or provided by us or our licensors.

We do our best to ensure the content on our application complies with all laws and respects third-party rights. However, this may not always be achievable.

If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

Removal of content from parts of this application available through the App Store
If the reported content is deemed objectionable, it will be removed and those who provided the content will be prevented from using our application.

Access to external resources
Through our application, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

Acceptable use
Our application may only be used within the scope of what is provided for, under this document and applicable law.

You are solely responsible for ensuring your use of our application does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our application, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;


Software license
Any intellectual or industrial property rights, as well as other exclusive rights on software or technical features related to our application, are owned by us and/or our licensors.

Provided you comply with these terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable license to use the software and other technical features on our application for its intended purposes.

This license does not give you any rights to access, use, or share the original source code. All techniques, algorithms, and procedures in the software and related documentation are the sole property of us or our licensors.

All rights and licenses granted to you will immediately end if the agreement is terminated or expires.

Despite the above, under this license, you can download, install, use, and run the software on [number of devices] devices, as long as your devices are common and up-to-date with current technology and market standards.

We reserve the right to release updates and improvements to our application and its related software. You may need to download and install these updates to keep using them.

However, in order to get access to completely new versions or releases of the software you may need to purchase a separate license.

Notwithstanding the foregoing, you undertake to immediately delete any copies of the software upon the expiry of the license.

The software licensed will be valid and functional for 2 years since it has been made available to you, and in any case for the entire duration of the subscription, subject to the conditions of the agreement including, without limitation, any required updates. It is understood that the possible occurrence of errors and occasional technical faults is inherent to the nature of software. To the extent required under applicable law and/or the agreement, we commit to resolving possible defects and/or faults impairing the software’s functionality during the validity period, unless these result from any improper or irregular use of the software, including (without limitation) your failure to implement any required updates.

Purchase via app store
Our application or specific products available for sale may be purchased via a third-party app store. To access such purchases, you must follow the instructions provided on the relevant online store (such as "Apple App Store" or "Google Play"), which may vary depending on the particular device in use.

Unless otherwise specified, purchases done via third-party online stores are also subject to third parties’ terms and conditions, which will always prevail upon these terms in case of conflict. You must read such third-party’ terms and conditions of sale carefully and accept them.

Contract duration
Subscriptions
Subscriptions allow you to receive the product regularly over time.

[add more details about subscriptions]

Subscriptions handled via Apple ID
You may subscribe to a product using the Apple ID associated with your Apple App Store account by using the relevant process on our application. When doing so, you acknowledge and accept that:

any payment due will be charged to your Apple ID account;
subscriptions are automatically renewed for the same duration unless you cancel at least 24 hours before the current period expires;
any fees or payments due for renewal will be charged within 24-hours before the end of the current period;
subscriptions can be managed or cancelled in your Apple App Store account settings.


The above will prevail upon any conflicting or diverging provision of this document.

Termination
Subscriptions may be terminated by sending us a clear and unambiguous termination notice using the contact details provided in this document.

[add more details on termination of subscription]

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Mobile App Terms and Conditions template.

LIABILITY AND INDEMNIFICATION
We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.

Indemnification
You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

Limitation of liability
Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our application has been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

US users
Disclaimer of warranties
Our application is provided on an “as is” and “as available” basis. When you use our application, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.

Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.

We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter.


This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

Indemnification
By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.


INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Mobile App Terms and Conditions template.

COMMON PROVISIONS
No waiver
Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption
To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling
You may not reproduce, duplicate, copy, sell, or exploit any part of our application without our express written permission, granted either directly or through a legitimate reselling program.

Privacy policy
For information on the use of personal data, you can refer to our application's privacy policy.

Intellectual property rights
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our application, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our application, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

Changes to the terms
We reserve the right to modify these terms at any time, informing you of any changes.

Such changes will only affect the relationship with you from the date communicated onwards.

Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.

The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

If legally required, we will notify you in advance of when the modified terms will take effect.

Assignment of contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

Contact
All communications regarding the use of our application must be sent using the contact information provided in this document.

Severability
Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

US users
Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

EU users
If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions.

In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

Governing law
These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law
However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction
The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.

Exception for consumers in Europe
However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland.

UK consumers
If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

US users
We both agree to waive any right to trial by jury in any court in connection with any action or litigation.

Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others.

Surviving provisions
Our agreement will continue in effect until it is terminated by either our application or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.

Mobile App Terms and Conditions Template (WordPress)

Copy and paste the Terms and Conditions Template directly into your WordPress editor.


Terms and Conditions of [application name]

This document governs the use of our application in a legally binding way. You must read this document carefully.

Our application is provided by: 

[name/company and full address]

Contact email: [email address]

This document was generated with the use of the Mobile App Terms and Conditions template.

What you should know at a glance
Please note that some provisions may only apply to certain categories of users. In particular, certain provisions may only apply to consumers or to those users that do not qualify as consumers. Such limitations are always explicitly mentioned within each affected clause. In the absence of any such mention, clauses apply to all users.

TERMS OF USE
Unless stated otherwise, the terms in this section apply generally when using our application.

Specific or additional conditions may apply in certain situations and are noted in this document.

By using our application, you confirm the following:

you are older than [number of years of age];
you are not in a country under a U.S. government embargo or designated as a "terrorist-supporting" country;
you are not on any U.S. government list of prohibited or restricted parties.


Account registration
To use our application, you can register or create an account by providing complete and truthful information. You can also use our application without an account, but this might limit some features.

You are responsible for keeping your login details confidential and must choose passwords that meet the highest standards of strength as allowed by our application.

By registering, you agree to take full responsibility for all activities under your username and password. You must immediately inform us using the contact details in this document if you believe your personal information, account, or login details have been violated, disclosed, or stolen.

Conditions for account registration
Registration of accounts on our application is subject to the conditions outlined below. By registering, you agree to meet such conditions.

It is not permitted to register accounts by bots or any other automated methods;
You must register only one account, unless otherwise specified;
Your account must not be shared with other persons unless otherwise specified.


Account termination
You can close your account and stop using our service anytime by contacting us at the contact details provided in this document.

Account suspension and deletion
We reserve the right to suspend or delete your account at any time and without notice if we find it inappropriate, offensive, or in violation of these terms.

Suspending or deleting accounts does not entitle you to claim for any compensation, damages, or reimbursement.

The suspension or deletion of accounts due to causes attributable to you does not exempt you from paying any applicable fees or prices.

Content on this application
Unless otherwise noted, all content on our application is owned or provided by us or our licensors.

We do our best to ensure the content on our application complies with all laws and respects third-party rights. However, this may not always be achievable.

If you believe your rights are being infringed, without prejudice to any legal prerogatives to enforce your rights, please report any issues using the contact details provided in this document.

Removal of content from parts of this application available through the App Store
If the reported content is deemed objectionable, it will be removed and those who provided the content will be prevented from using our application.

Access to external resources
Through our application, you may access external resources provided by third parties. You acknowledge and accept that we have no control over these resources and are not responsible for their content or availability.

Conditions for third-party resources, including any rights granted in their content, are governed by those third parties' terms and conditions or by applicable law.

Acceptable use
Our application may only be used within the scope of what is provided for, under this document and applicable law.

You are solely responsible for ensuring your use of our application does not violate any laws, regulations, or third-party rights.

We reserve the right to protect our interests by denying you access to our application, terminating contracts, and reporting any misconduct to the appropriate authorities if you are involved in or suspected of the following:

violating laws, regulations, or these terms;
infringing on third-party rights;
significantly impairing our legitimate interests;


Software license
Any intellectual or industrial property rights, as well as other exclusive rights on software or technical features related to our application, are owned by us and/or our licensors.

Provided you comply with these terms, we grant you a revocable, non-exclusive, non-sublicensable, and non-transferable license to use the software and other technical features on our application for its intended purposes.

This license does not give you any rights to access, use, or share the original source code. All techniques, algorithms, and procedures in the software and related documentation are the sole property of us or our licensors.

All rights and licenses granted to you will immediately end if the agreement is terminated or expires.

Despite the above, under this license, you can download, install, use, and run the software on [number of devices] devices, as long as your devices are common and up-to-date with current technology and market standards.

We reserve the right to release updates and improvements to our application and its related software. You may need to download and install these updates to keep using them.

However, in order to get access to completely new versions or releases of the software you may need to purchase a separate license.

Notwithstanding the foregoing, you undertake to immediately delete any copies of the software upon the expiry of the license.

The software licensed will be valid and functional for 2 years since it has been made available to you, and in any case for the entire duration of the subscription, subject to the conditions of the agreement including, without limitation, any required updates. It is understood that the possible occurrence of errors and occasional technical faults is inherent to the nature of software. To the extent required under applicable law and/or the agreement, we commit to resolving possible defects and/or faults impairing the software’s functionality during the validity period, unless these result from any improper or irregular use of the software, including (without limitation) your failure to implement any required updates.

Purchase via app store
Our application or specific products available for sale may be purchased via a third-party app store. To access such purchases, you must follow the instructions provided on the relevant online store (such as "Apple App Store" or "Google Play"), which may vary depending on the particular device in use.

Unless otherwise specified, purchases done via third-party online stores are also subject to third parties’ terms and conditions, which will always prevail upon these terms in case of conflict. You must read such third-party’ terms and conditions of sale carefully and accept them.

Contract duration
Subscriptions
Subscriptions allow you to receive the product regularly over time.

[add more details about subscriptions]

Subscriptions handled via Apple ID
You may subscribe to a product using the Apple ID associated with your Apple App Store account by using the relevant process on our application. When doing so, you acknowledge and accept that:

any payment due will be charged to your Apple ID account;
subscriptions are automatically renewed for the same duration unless you cancel at least 24 hours before the current period expires;
any fees or payments due for renewal will be charged within 24-hours before the end of the current period;
subscriptions can be managed or cancelled in your Apple App Store account settings.


The above will prevail upon any conflicting or diverging provision of this document.

Termination
Subscriptions may be terminated by sending us a clear and unambiguous termination notice using the contact details provided in this document.

[add more details on termination of subscription]

INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Mobile App Terms and Conditions template.

LIABILITY AND INDEMNIFICATION
We limit our liability as much as legally allowed when executing agreements with you. This means our responsibility for damages is reduced to the maximum extent permitted by law unless explicitly stated otherwise or agreed upon with you.

Indemnification
You agree to indemnify us and our affiliates, officers, directors, and employees from any claims or demands made by third parties due to or in connection with any culpable violation of these terms or third-party rights related to your use of the service to the extent allowed by law.

Limitation of liability
Unless explicitly stated otherwise and subject to applicable law, you cannot claim damages against us (or any individual or entity acting on our behalf).

However, this exclusion does not apply to damages affecting life, health, or physical integrity, damages arising from the breach of significant contractual obligations (such as those necessary to fulfill the contract's purpose), and/or damages resulting from intentional or gross negligence, provided that our application has been used appropriately and correctly by you.

Unless damages stem from intentional or gross negligence, or they impact life, health, or physical integrity, our liability is limited to typical and foreseeable damages at the time the contract was entered into.

US users
Disclaimer of warranties
Our application is provided on an “as is” and “as available” basis. When you use our application, you are doing so at your own risk. We explicitly state that we are not making any promises or guarantees, whether they are express, implied, or even required by law. These include assurances about the quality of the service, its suitability for your specific needs, or whether it infringes on anyone else's rights. Please keep in mind that any advice or information you receive from us or through our service does not create any warranties beyond what we have explicitly stated here.

Additionally, while we strive to provide accurate and reliable content, we cannot guarantee that it is always going to be the case. We do not guarantee that the service will always meet your requirements or be available when you need it. There might be interruptions, or it might not function correctly due to factors beyond our control. While we do our best to keep everything running smoothly, we cannot ensure that the service will be free of harmful elements like viruses. If you choose to download any content from our service, you are assuming the risk, and we are not responsible for any damage it might cause to your devices or data.

We do not endorse or guarantee any products or services advertised through our service or any links we provide. We are not involved in any transactions between you and third-party providers, so any interactions or agreements you make with them are solely your responsibility.

Our service might not always be accessible or may not work correctly with your web browser, mobile device, or operating system. While we strive to provide a seamless experience, we cannot guarantee it in every situation. As such, we want to clarify that we cannot be held responsible for any perceived or actual damages that result from issues related to the content, operation, or use of our service.

While we may have certain exclusions and limitations in our agreement, these may not apply to you depending on the laws of your jurisdiction. Federal law, as well as laws in some states and other jurisdictions, may offer protections that supersede our disclaimers and exclusions. This means that you may have specific legal rights that are not affected by our agreement. It is essential to understand your rights, as they may vary from state to state or country to country. We want to emphasize that any disclaimers or exclusions in our agreement will only be enforced to the extent permitted by applicable law.

Limitation of liability
To the maximum extent permitted by applicable law, in no event shall we, along with our subsidiaries, affiliates, officers, directors, agents, partners, suppliers, or employees, be liable for:

any indirect, punitive, incidental, special, consequential, or exemplary damages arising from or related to your use of, or inability to use, the service. This includes damages for loss of profits, goodwill, use, data, or other intangible losses;
any damage, loss, or injury resulting from hacking, tampering, or unauthorized access to your account or the information within it;
errors, mistakes, or inaccuracies in the content provided;
personal injury or property damage resulting from your use of the service;
unauthorized access to our secure servers or personal information stored therein;
interruption or cessation of transmission to or from the service;
bugs, viruses, trojan horses, or similar harmful elements transmitted through the service;
errors or omissions in any content posted, transmitted, or made available through the service;
defamatory, offensive, or illegal conduct of any user or third party. Our liability is limited to the amount you have paid us in the preceding 12 months, or the duration of your agreement with us, whichever is shorter.


This limitation of liability section will apply to the fullest extent permitted by law in the applicable jurisdiction whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if you have been advised of the possibility of such damage.

Please note that in some jurisdictions, the exclusion or limitation of incidental or consequential damages may not be allowed. This means that these limitations or exclusions might not apply to you. You have specific legal rights, which may vary depending on your jurisdiction. The disclaimers, exclusions, and limitations of liability outlined here may not apply to the extent prohibited by applicable law.

Indemnification
By using and accessing the service, you agree to defend, indemnify, and hold us, our subsidiaries, affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees harmless from any claims, damages, losses, liabilities, costs, or expenses, including legal fees, arising from:

your use of the service, including any data or content you transmit or receive;
your violation of these terms, including any breach of representations and warranties;
your violation of third-party rights, such as privacy or intellectual property rights;
your violation of statutory laws, rules, or regulations;
any content submitted from your account, including third-party access using username, password, or other security measures, including misleading, false, or inaccurate information;
your intentional misconduct; or
any statutory provision by you or your affiliates, officers, directors, agents, co-branders, partners, suppliers, and employees to the extent permitted by law.


INFORMATION ABOUT THIS DOCUMENT
This document was generated with the use of the Mobile App Terms and Conditions template.

COMMON PROVISIONS
No waiver
Our failure to assert any right or provision under these terms does not waive that right or provision. No waiver will constitute a continuing waiver of such term or any other term.

Service interruption
To maintain the best service level, we reserve the right to interrupt the service for maintenance, updates, or other changes, with appropriate notification.

We may suspend or discontinue the service within legal limits. If discontinued, we will assist you in withdrawing personal data and respect your rights regarding continued product use and compensation under applicable law.

The service may be unavailable due to events beyond our reasonable control, such as infrastructure breakdowns or blackouts.

Service reselling
You may not reproduce, duplicate, copy, sell, or exploit any part of our application without our express written permission, granted either directly or through a legitimate reselling programme.

Privacy policy
For information on the use of personal data, you can refer to our application's privacy policy.

Intellectual property rights
Without prejudice to any more specific provisions in these terms, all intellectual property rights associated with our application, including copyrights, trademark rights, patent rights, and design rights, are exclusively owned by us or our licensors. These rights are protected by applicable laws and international treaties concerning intellectual property.

All trademarks, whether nominal or figurative, and any other marks, trade names, service marks, word marks, illustrations, images, or logos associated with our application, are and remain the exclusive property of us or our licensors. These are also protected by applicable laws and international treaties related to intellectual property.

Changes to the terms
We reserve the right to modify these terms at any time, informing you of any changes.

Such changes will only affect the relationship with you from the date communicated onwards.

Your continued use of the service will signify your acceptance of the revised terms. If you do not wish to be bound by the changes, you must stop using the service and terminate the agreement.

The applicable previous version will govern the relationship prior to your acceptance. You can obtain any previous version from us.

If legally required, we will notify you in advance of when the modified terms will take effect.

Assignment of contract
We reserve the right to transfer, assign, dispose of by novation, or subcontract any or all rights or obligations under these terms, considering your legitimate interests. Provisions about changes to these terms will apply accordingly.

You cannot assign or transfer your rights or obligations under these terms without our written permission.

Contact
All communications regarding the use of our application must be sent using the contact information provided in this document.

Severability
Invalidity or unenforceability of any provision under applicable law will not affect the validity of other provisions, which will remain in full force and effect.

US users
Any invalid or unenforceable provision will be interpreted to the extent reasonably required to render it valid, enforceable, and consistent with its original intent. This document constitutes the entire agreement between you and us and supersedes all other communications, including but not limited to prior agreements concerning such subject matter, to the fullest extent permitted by law.

EU users
If any provision of this document is void, invalid, or unenforceable, we both agree to do our best to find, in an amicable way, an agreement on valid and enforceable provisions.

In case of failure to do so, the void, invalid, or unenforceable provisions will be replaced by the applicable statutory provisions.

Regardless of the above, the nullity, invalidity, or impossibility of enforcing a particular provision of this document will not nullify the entire agreement, unless the severed provisions are essential for it, or of such importance that we both would not have entered into the contract if we had known that the provision would not be valid, or in cases where the remaining provisions would translate into an unacceptable hardship for you or us.

Governing law
These terms are governed by the law of the place where we are based, as outlined in the relevant section of this document, without regard to conflict of laws principles.

Prevalence of national law
However, regardless of the above, if the law of the country that you are based on provides for higher applicable consumer protection standards, such higher standards will prevail.

Venue of jurisdiction
The jurisdiction over any controversy related to these terms lies with the courts of the place where we are based, as outlined in the relevant section of this document.

Exception for consumers in Europe
However, regardless of the above, this does not apply if you qualify as a European consumer or if you are a consumer based in the United Kingdom, Switzerland, Norway, or Iceland.

UK consumers
If you are a consumer based in England and Wales, you may bring legal proceedings related to these terms in the English and Welsh courts. If you are a consumer based in Scotland, you may bring legal proceedings in either the Scottish or the English courts. If you are a consumer based in Northern Ireland, you may bring legal proceedings in either the Northern Irish or the English courts.

US users
We both agree to waive any right to trial by jury in any court in connection with any action or litigation.

Any claims under these terms shall proceed individually and we both agree not to join in a class action or other proceeding with or on behalf of others.

Surviving provisions
Our agreement will continue in effect until it is terminated by either our application or you. Upon termination, the provisions contained in this document that by their context are intended to survive termination or expiration will survive, including but not limited to the following:

your grant of licenses under this document will survive indefinitely;
your indemnification obligations will survive for a period of five years from the date of termination;
the disclaimer of warranties and representations, and the stipulations under the section containing indemnity and limitation of liability provisions, will survive indefinitely.

Mobile App Terms and Conditions Template (Word DOCX)

Download the Terms and Conditions template Word DOCX

Example Terms and Conditions for Mobile Apps

Let’s take a look at how all these elements come together in an example of Terms and Conditions for mobile apps. Click the button below to view the document.

Terms and Conditions

This terms and conditions document was generated and customized using iubenda’s user-friendly visual interface.

FAQs

Is it mandatory to include terms and conditions in my app?

While not legally mandatory, incorporating a terms and conditions agreement in your mobile app is highly advisable. It safeguards your interests by limiting liability and setting clear rules for users, thereby reducing potential conflicts.

Is a terms and conditions agreement necessary for iOS apps?

While not obligatory, if you choose not to provide a specific terms and conditions agreement for your iOS app, Apple will apply a standard EULA. Custom terms can offer more precise control over app usage and protections.

Is a template sufficient for my app’s terms and conditions?

A well-constructed template can serve as a solid foundation for most apps, providing essential legal protections. For more complex scenarios, consider a specialized generator to create a more detailed agreement.

Create your Terms and Conditions with iubenda

Our Terms and Conditions Generator lets you easily generate and manage Terms and Conditions that are customizable from over 100 clauses, available in 15 languages, drafted by an international legal team and up to date with the main international legislations. The solution is optimized for blogs, eCommerce and even complex scenarios like marketplace, SaaS and affiliate marketing programs.

Need a Terms and conditions document? Click the button below to generate your own (try it risk-free for 14 days)!

Generate your Terms and Conditions document

About Us

The solution to generate your Privacy Policy. Customizable from 1700+ clauses, available in 9 languages and self-updating

www.iubenda.com

Still have questions?

Attend one of our free webinars Email us Live chat

The post Mobile App Terms and Conditions Template appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

GDPR Privacy Policy Template

Aert Hulsebos — Wed, 26 Feb 2020 17:59:26 +0000

Looking for a GDPR Privacy Policy template that complies with privacy regulations? You’re in the right place!

A privacy policy is mandatory under many privacy laws, including the GDPR. In order to meet its disclosure and transparency requirements, this privacy document must be up-to-date, understandable, unambiguous, and easily accessible throughout the website.

Short on time? Jump to

What is a GDPR Privacy Policy?
Does the GDPR require a privacy policy?
Do I need a GDPR Privacy Policy for my website?
Is it illegal to copy a GDPR Privacy Policy?
Can I write my own GDPR Privacy Policy for my website?
Where do I display my GDPR Privacy Policy?
How often do I need to update my GDPR Privacy Policy?
How to generate your own GDPR Privacy Policy
GDPR Privacy Policy Example
GDPR Privacy Policy Template
How iubenda can help you create your own compliant privacy policy

The GDPR can apply to you whether or not you reside in the EU or have EU users and consequences of non compliance can be quite serious.

Does the GDPR require a privacy policy?

Yes. Under the vast majority of legislations including the GDPR, if you’re processing personal data you’re generally required to make disclosures related to your data processing activities via a comprehensive privacy policy. As a result, this legal document is required in order to inform users and meet GDPR disclosure and transparency requirements.

In order to be compliant, your policy must at the very least:

describe the personal data collected and the purposes of their collection;
accurately list all the third parties the data is shared with; and
inform users of their rights in relation to their data.

Not sure what your privacy policy should include? Check out our quick guide here.

Yes, if you collect personal information from users, you need a GDPR Privacy Policy for your website. It is required by law under the General Data Protection Regulation (GDPR) in Europe and many other privacy laws, including some US state laws. Even if you have a simple contact form, use Google Analytics, or use cookies, you are processing personal data and must have a GDPR Privacy Policy in place.

Yes, it is not advisable to copy a Privacy Policy from another website without making the necessary modifications to reflect your own data processing practices and legal requirements. Each website’s data processing activities and legal obligations may vary, so a copied privacy policy may not comply with applicable laws and regulations. It’s better to use a professional GDPR Privacy Policy generator or seek legal advice to create a customized and legally compliant privacy policy.

Writing your own GDPR Privacy Policy is possible, but it is not recommended unless you are a legal professional familiar with the GDPR and other relevant privacy laws. GDPR Privacy Policies contain specific legally mandated disclosures and requirements that can be complex and require legal expertise to ensure compliance. Using a professional GDPR Privacy Policy generator or seeking legal assistance can help you create a thorough and compliant privacy policy for your website.

Your GDPR Privacy Policy should be easily accessible on every page of your website. A common practice is to include a link to the privacy policy in the footer of your website, ensuring constant visibility and accessibility. Additionally, you should include the privacy policy link wherever you ask for personal information, such as on email newsletter or account sign-up forms, contact forms, and payment checkout pages. For mobile apps, you can include the link in a menu section like “About” or “Legal.”

You should update your GDPR Privacy Policy whenever there is a change in your data processing practices or if there are changes in privacy laws and regulations.

If you start processing personal data in a different or new way, collect new types of personal information, or have a new purpose for using personal data, you should update your privacy policy accordingly. It’s important to keep the policy accurate and transparent to inform users properly.

To generate your own GDPR Privacy Policy, you can use a professional GDPR Privacy Policy generator. These tools are designed to create customized and legally compliant privacy policies tailored to your website’s specific data processing activities and legal requirements. They typically take you through a series of questions about your website’s practices and services, and then generate a GDPR Privacy Policy based on your answers. It’s a quick and easy way to ensure you have a comprehensive and compliant privacy policy for your website.

Click here to see how iubenda can help you generate a GDPR privacy policy →

GDPR Privacy Policy Example

See this privacy policy GDPR template created with the iubenda Privacy and Cookie Policy Generator for an example of how these elements come together. Click on the button to open the document:

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

As mentioned before, a privacy policy template can only work for very basic legal documents. We provide this template just so you can see how your policy should be structured.

We strongly recommend using a Privacy Policy Generator for generating your own professional document. You can try ours for free!

Privacy Policy of [Your Business]

Effective Date: [Date]

Owner and Data Controller

[Your Business]
[Your Business Address]
[Your Owner Email Address]

Types of Data Collected

[List all the types of data your website collects, by itself or through third-parties. For example: Cookies and tracking technologies;

Names;

Phone numbers;

IP addresses;

Email addresses;

Browser type and device information;

Unique identifiers…]

Methods of Processing

Legal Basis of Processing

[List the legal bases or reasons you have to process data. For example: users have given their consent to one or more specific purposes (which is the most common legal basis for businesses).]

Place of Processing

[Define where data is being processed.]
[Also mention here any data transfers to other countries.]

Retention Time

Purposes of Processing by Services (including Third-Parties)

[This is more of a detailed section that lists all the services used on your website (like Google Analytics or Stripe for example) and, for each of them, defines the following information:

Purpose: Analytics

Personal data processed by the service : Cookies, Usage Data

Place of processing: United States; Ireland

If this constitutes a sale according to US State Laws like CPRA and VCDPA: Yes]

Users Rights

Cookie Policy

Additional Clauses

[Some additional clauses can include:

Legally-required disclosures under the US’ CPRA, VCDPA, or Brazil’s LGPD

Statements regarding children’s privacy, e.g. if your website is intended for users under the age of 13, and how you handle their personal information.

Changes to this privacy policy; you should explain how you will notify users of any changes and the effective date of the updated policy.]

Latest update: [Date]

How iubenda can help you create your own compliant privacy policy

iubenda makes it easy to comply with legal requirements across multiple countries’ legislations (including the GDPR). With hundreds of available clauses, our privacy policies contain all the elements commonly required across many regions and services, while applying the strictest standards by default – giving you the option to fully customize as needed.

Our policies are created by lawyers, monitored by our lawyers and hosted on our servers to ensure that they are always up-to-date with the latest legal and third-party requirements. Our privacy policies are easily customizable and also come with the option to include a cookie policy (which is necessary if your website or app is using cookies).

Take a look at how easy it is to generate your custom privacy policy with iubenda.

Create your GDPR-compliant custom privacy policy

About us

GDPR compliance for your site, app and organization

www.iubenda.com

EULA – What it is, when it’s needed and how to generate one

Aert Hulsebos — Wed, 05 Feb 2020 16:04:43 +0000

An End-User License Agreement (also called EULA, Software License Agreement, or Licensed Application End-User Agreement) is a contract between a software developer or vendor and the person who uses it.

It specifies the rights and restrictions that apply to the software, and it’s typically presented to users during the installation/set-up stage. Like other legal agreements, it is only valid if it’s actually agreed to.

What should be included in an EULA?

Although there are big differences among EULAs, typical components are definitions, a grant of license, limitations on use, a copyright notice, and a limited warranty.

When is an EULA needed?

EULA sets the way in which your software may be used in a legally binding way. It’s crucial for protecting your content and source code from a copyright perspective as well as for protecting you from potential liabilities.

EULA example

The document below is an example of EULA created with iubenda Terms and Conditions Generator. Click on the button to open the agreement:

End-User License Agreement

EULA generator

Protect your interests and your content

About us

The solution to draft, update and maintain your Terms and Conditions. Optimised for eCommerce, marketplace, SaaS, apps & more.

www.iubenda.com

US Data Processing Addendum

Aert Hulsebos — Fri, 31 Jan 2020 09:22:09 +0000

US State Privacy Laws like the CCPA (as amended by the CPRA) or the VCDPA require the business and service provider to have a written contract in place containing certain provisions to make sure the central requirements of the law are honored.

Since we want to help our users on as many fronts as possible, we’ve prepared a US Data Processing Addendum template. The template is currently available via .docx direct download below:

Direct Download Template (.docx)

Since this is only a starter template, it is provided as-is and its content is offered without warranty of completeness or correctness.

Data Protection Impact Assessment (GDPR DPIA Template)

Aert Hulsebos — Tue, 10 Jul 2018 14:55:35 +0000

No GDPR overview is complete without the DPIA. However, when it comes to the data protection impact assessment, the good news is that it is not strictly required in most cases.

This is what the English ICO has to say about it:

“Although publishing a DPIA is not a requirement of GDPR, you should actively consider the benefits of publication. As well as demonstrating compliance, publication can help engender trust and confidence. We would therefore recommend that you publish your DPIAs, were possible, removing sensitive details if necessary.“

Since the template the ICO provides is one of the best we’ve seen, we’re attaching it here directly for you to check out:

Direct download .docx

You can read the entire entry on the ICO’s (the UK’s data protection authority) topical page here.

The post Data Protection Impact Assessment (GDPR DPIA Template) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Non-Disclosure and Confidentiality Obligation for Employees (GDPR Template)

Aert Hulsebos — Fri, 06 Jul 2018 15:53:01 +0000

Under GDPR, it is advisable to inform staff members about the duty of secrecy and to have them sign a binding obligation in order to meet the conditions set by some GDPR provisions. You can read more about the reasoning in our GDPR Offline Compliance Duties article.

Since we want to help our users on as many fronts as possible, we’ve made a Non Disclosure and Confidentiality Obligation for Employees template. The template is currently available via .docx direct download:

Direct download .docx

Since this is only a starter template, it is provided as-is and its content is offered without warranty of completeness or correctness.

The post Non-Disclosure and Confidentiality Obligation for Employees (GDPR Template) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

EU Representative Appointment (GDPR Template)

Aert Hulsebos — Fri, 06 Jul 2018 15:50:45 +0000

If you are a controller based outside of the EU, but you are offering goods or services (even for free) to EU-based users or you are monitoring their behavior as far as it’s taking place within the EU, you have to appoint an EU-representative established in one of the EU countries your Users are based in.

You can read more about the requirement in our GDPR Offline Compliance Duties article.

Since we want to help our users on as many fronts as possible, we’ve made an EU Representative Appointment template. The template is currently available via .docx direct download:

Direct download .docx

Since this is only a starter template, it is provided as-is and its content is offered without warranty of completeness or correctness.

The post EU Representative Appointment (GDPR Template) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Data Processing Agreement (GDPR Template)

Aert Hulsebos — Fri, 06 Jul 2018 15:40:27 +0000

Pursuant to art. 28 GDPR, data controllers and data processors must close a “Data Processing Agreement” in writing – including in electronic form. You can read more about the requirement in our GDPR Offline Compliance Duties article.

Since we want to help our users on as many fronts as possible, we’ve made a data processing agreement template. The template is currently available via .docx direct download:

Direct download .docx

Since this is only a starter template, it is provided as-is and its content is offered without warranty of completeness or correctness.

The post Data Processing Agreement (GDPR Template) appeared first on Compliance Solutions for Websites, Apps and Organizations | iubenda.

Templates – Compliance Solutions for Websites, Apps and Organizations | iubenda

European Accessibility Act (EAA) Accessibility Statement Guide & Template

European Accessibility Act (EAA) Accessibility Statement Guide & Template

In short

Jump to…

Introduction & Purpose

Core Requirements for an Accessibility Statement: Detailed Breakdown and Guidance

1. General Description of the Service in Accessible Formats

Extra Tips:

2. Descriptions of How to Use the Service

Extra Tips:

3. Description of Compliance with Accessibility Requirements

Extra Tips:

4. Use of Harmonised Standards or Technical Specifications

Extra Tips:

5. Accessibility in the Service Delivery Process & Ongoing Monitoring

Extra Tips:

6. Known Limitations and Alternatives (if applicable)

7. Disproportionate Burden Claim (if applicable)

8. (Optional) Feedback Mechanisms and Contact Information (Best Practice)

Extra Tips:

National Implementations of the EAA by Country

Italy’s National Implementation of the EAA

Italy’s National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in Italy

Alignment with Legge Stanca (if applicable)

AgID guidelines

The guidelines also include:

Microenterprise Exemption

Deadline and Updates

Penalties on Accessibility Matters in Italy

Summary

Spain’s National Implementation of the EAA

Spain’s National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in Spain

Role of Real Decreto 1112/2018 (on accessibility of public sector websites and applications for mobile devices)

Microenterprise Exemption

Deadline and Updates

Penalties on Accessibility Matters in Spain

Summary

Germany’s National Implementation of the EAA

Germany’s National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in Germany

Role of the Behindertengleichstellungsgesetz (BGG)

Bundesministerium für Arbeit und Soziales guidelines

Microenterprise Exemption

Deadline and Updates

Penalties on Accessibility Matters in Germany

Summary

France’s National Implementation of the EAA

France’s National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in France

Alignment with the “Loi Montchamp” – Loi n° 2005-102 (if applicable)

Microenterprise Exemption

Deadline and Updates

Penalties on Accessibility Matters in France

Summary

The Netherlands’ National Implementation of the EAA

The Netherlands’ National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in the Netherlands

Role of Besluit van 3 mei 2018 (Decree of 3 May 2018)

Microenterprise Exemption

Deadline and Updates

Penalties on Accessibility Matters in the Netherlands

Summary

Austria’s National Implementation of the EAA

Austria’s National Implementation of the EAA

Language and Format

Reference to National Law

Enforcement Body in Austria